We are looking for a motivated Customer Success Specialist to join our team in Carrboro, North Carolina. In this role, you will be responsible for ensuring customer satisfaction by addressing inquiries, resolving connectivity issues, and providing exceptional support. This is a Contract to permanent position, ideal for candidates who excel in fast-paced environments and have a passion for delivering top-notch service.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries via phone, email, and other communication channels.<br>• Assist customers in resolving connectivity problems and troubleshooting technical issues.<br>• Maintain accurate and detailed records of customer interactions and solutions provided.<br>• Collaborate with internal teams to ensure customer concerns are addressed effectively.<br>• Handle multiple browsers and tools simultaneously to provide efficient service.<br>• Provide clear and detail-oriented email correspondence to address customer needs.<br>• Identify opportunities to improve customer satisfaction and proactively suggest solutions.<br>• Stay updated on company policies and product knowledge to deliver accurate information.<br>• Ensure a positive customer experience by showcasing empathy and problem-solving skills.
We are looking for an experienced Customer Service Representative to join our team on a long-term contract basis in Durham, North Carolina. This role is ideal for someone who thrives in fast-paced environments and has a proven track record of providing excellent service in a call center setting. You will play a key role in handling a high volume of inbound calls and ensuring customer satisfaction.<br><br>Responsibilities:<br>• Respond promptly to inbound calls and address customer inquiries with professionalism and efficiency.<br>• Provide accurate information and resolve issues to ensure a positive customer experience.<br>• Manage data entry tasks related to customer interactions and maintain detailed records.<br>• Handle email correspondence to address customer concerns and follow up as needed.<br>• Schedule appointments and coordinate with relevant departments to meet customer needs.<br>• Process orders and ensure timely and accurate entry into the system.<br>• Utilize Microsoft Excel and Word to organize and analyze data.<br>• Maintain a high level of productivity while adhering to established procedures and guidelines.<br>• Collaborate with team members to share insights and improve service quality.<br>• Demonstrate adaptability in managing both inbound and outbound calls as required.
<p>We are looking for 20 dedicated Call Center Specialists to join our clients 100% remote Customer Support Team. This Contract to permanent position requires individuals who can excel in a fast-paced, high-volume call center environment. The ideal candidate will possess strong communication skills, attention to detail, and a customer-focused mindset to ensure seamless interactions and high-quality service. </p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to inbound calls from members, medical providers, and other parties, addressing inquiries and resolving issues.</p><p>• Process and adjust claims accurately while adhering to established guidelines.</p><p>• Provide clear and empathetic communication to address customer concerns and questions.</p><p>• Offer detailed information on fee schedules, network participation, and procedural requirements.</p><p>• Maintain accurate and up-to-date customer records and collaborate effectively with internal teams.</p><p>• Redirect misdirected calls, troubleshoot non-routine issues, and provide suitable solutions.</p><p>• Investigate and resolve inquiries using decision-support tools and training resources.</p><p>• Educate callers on processes and validate their understanding to ensure clarity.</p><p>• Support organizational projects and assist other departments as assigned by management.</p><p>• Adapt communication styles to align with the caller’s level of understanding.</p>
<p>Our client is seeking an IT Support Specialist for a 6‑month <strong><u>100% onsite engagement in Cary, NC</u></strong>.</p><p>This role supports a growing environment and requires hands‑on experience with L1/L2 support, Windows systems, and core end‑user technologies.</p><p>Provide day‑to‑day L1/L2 technical support to onsite users</p><p>Set up and configure Windows workstations in an Active Directory domain</p><p>Support Office 365 applications and user accounts</p><p>Deploy and manage mobile devices using Managed Engine</p><p>Perform device imaging and prepare systems for new hires</p><p>Troubleshoot remote access issues and general connectivity problems</p><p>Handle basic network and end‑user support</p><p>Document issues, resolutions, and updates in the ticketing system</p>
We are looking for an experienced Accounts Payable Specialist to join a dynamic team in Rocky Mount, North Carolina. This is a Contract to permanent position that offers an excellent opportunity to contribute to a growing organization within the transportation equipment manufacturing industry. The ideal candidate will excel in detailed financial tasks and have the ability to analyze and improve processes, ensuring accuracy and efficiency in billing and payments.<br><br>Responsibilities:<br>• Process and code invoices accurately, ensuring all transactions are properly recorded.<br>• Conduct detailed analysis to identify and resolve billing discrepancies.<br>• Collaborate with customers and internal teams to research and address account issues.<br>• Utilize AS 400 and Sage Intacct systems to manage accounting tasks and reporting.<br>• Assist in the transition to new software systems, including Gravitate, to enhance operational efficiency.<br>• Perform data analysis and refine processes to improve workflow and accuracy.<br>• Prepare and execute check runs and Automated Clearing House (ACH) payments.<br>• Contribute to side projects focused on optimizing billing and payment procedures.<br>• Maintain a high level of attention to detail in all accounts payable tasks.<br>• Support a team environment with a commitment to collaboration and excellence.
We are looking for a detail-oriented Cash Application Specialist to join our team in Cary, North Carolina. In this long-term contract position, you will play a pivotal role in managing cash applications and ensuring accurate accounts receivable processes. This opportunity is ideal for professionals seeking to contribute their expertise in payment posting and financial operations.<br><br>Responsibilities:<br>• Accurately post incoming cash payments to the appropriate accounts and invoices.<br>• Maintain and update accounts receivable records to ensure data integrity and accuracy.<br>• Investigate and resolve discrepancies in payments or account balances.<br>• Collaborate with internal teams to streamline cash application processes.<br>• Monitor and report on payment trends and account statuses.<br>• Ensure compliance with company policies and financial regulations during cash application activities.<br>• Communicate with customers or clients to address payment inquiries or issues.<br>• Assist in reconciling accounts and preparing reports for management review.<br>• Support continuous improvement initiatives within the cash application function.<br>• Provide timely updates and documentation related to payment processing activities.
<p>Our client is looking for a hands-on Technical Support & Systems Specialist who can operate comfortably between end-user support and core infrastructure. This role blends Tier 2/3 escalations with junior-level systems administration across Windows Server, Microsoft 365, and critical enterprise services.</p><p><strong>What You’ll Do</strong></p><ul><li>Serve as the escalation point for advanced Help Desk issues (access, server, performance).</li><li>Support and maintain Windows Server environments (on‑prem and/or cloud).</li><li>Administer Active Directory: users, permissions, and Group Policy.</li><li>Monitor and troubleshoot server availability, performance, and reliability.</li><li>Support Microsoft 365 tools including Exchange Online and SharePoint.</li><li>Troubleshoot complex Outlook, authentication, and access-related issues.</li><li>Assist with patching, updates, backups, and basic disaster recovery tasks.</li><li>Support network-related issues: VPN, DNS, DHCP, and basic routing.</li><li>Assist with conference room AV and video conferencing systems.</li><li>Contribute to documentation, process improvement, and environment standards.</li><li>Provide onsite support in Mount Olive, NC for infrastructure needs.</li></ul><p><br></p>
We are looking for a Senior Accountant to join our team in Raleigh, North Carolina. In this role, you will provide expert accounting and compliance services to a diverse portfolio of clients, ensuring adherence to regulatory standards and delivering accurate financial reporting. This position offers an opportunity to lead and collaborate on accounting initiatives while supporting business growth and client success.<br><br>Responsibilities:<br>• Manage a portfolio of accounting and compliance engagements, ensuring accuracy and adherence to standards.<br>• Deliver comprehensive accounting services tailored to small and medium-sized businesses.<br>• Review and approve journal entries and financial reports prepared by staff accountants.<br>• Prepare detailed schedules, including depreciation, accrued revenue, and other financial entries.<br>• Ensure proper implementation and operation of clients’ internal control systems.<br>• Generate monthly financial reports and provide insightful analysis for clients.<br>• Assist clients with government grant accounting and reporting requirements.<br>• Lead new clients in establishing grant-compliant accounting frameworks and internal controls.<br>• Guide clients through processes such as drawing funds from awarding agencies and preparing accounting policies and procedures manuals.<br>• Support clients during financial statement audits and compliance reviews.
