2 results for Customer Service Reps in Providence, RI

Acton, MA
onsite
Permanent
52000 - 60000 USD / Yearly
Essential Functions  Respond to all customer inquiries, questions, and RFQ’s  Develop system for following up on quotes to identify likelihood of order  Understand customers’ needs and communicate to production team to ensure satisfaction  Setup and host customer and vendor visits via video, and/or in person  Daily meeting with production manager, operations manager, engineering to review any open quotes and/or order fulfillment concerns  Enter quotes and sales orders into ERP system (ProfitKey®), ensuring accuracy  Maintain major sales analysis spreadsheets, open quote log, and any custom report as requested  Prepare weekly posts for social media sites (LinkedIn etc.)  Attend trade shows as requested (US Locations)  Maintain database integrity within ProfitKey® ERP Software  Maintain a database of current and potential customers with CRM  Review technical drawings for manufacturability with the support of engineering as needed  Prepare customer reports and access customer portals as needed. Education - Associate’s degree in business administration, applied science or engineering Experience Details - Manufacturing technical sales support and/or officer administrator role – 1 year preferred - Customer service experience - High working knowledge of Microsoft Excel, Outlook, TEAMS, and other Office suite applications
2026-02-17T00:00:00Z

Burlington, MA
onsite
Temporary
18 - 22 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Burlington, Massachusetts. In this role, you will handle inbound calls, assist customers with their inquiries, and ensure a seamless experience through accurate data entry and order processing. This is a long-term contract position offering an excellent opportunity to develop your skills in a dynamic environment. Responsibilities: • Manage inbound customer calls with professionalism and efficiency. • Address customer inquiries and provide accurate information about products and services. • Process customer orders with precision and attention to detail. • Perform data entry tasks to maintain accurate records and documentation. • Resolve customer issues promptly and escalate complex cases as needed. • Collaborate with team members to ensure consistent and high-quality service delivery. • Maintain a positive and empathetic approach when interacting with customers. • Follow company policies and guidelines to ensure compliance. • Identify opportunities to improve customer service processes and contribute to team goals.
2026-02-26T00:00:00Z