We are looking for a motivated Collections Specialist to join our team in Richardson, Texas. This Contract-to-permanent position offers an excellent opportunity to manage accounts and ensure timely resolution of outstanding balances. The role involves engaging with customers to address overdue accounts, negotiating payment terms, and maintaining detailed records of activities and outcomes.<br><br>Responsibilities:<br>• Communicate with customers to address past-due accounts and discuss payment options.<br>• Negotiate and establish payment arrangements to resolve outstanding balances effectively.<br>• Perform skip tracing to locate customers and gather necessary information.<br>• Prepare and distribute collection correspondence, including notices and reminders.<br>• Document account statuses and update customer information accurately.<br>• Assist in resolving customer service inquiries related to billing and collections.<br>• Support workout arrangements and manage delinquency cases.<br>• Generate monthly reports on account delinquencies and collection activities.<br>• Utilize tools like Salesforce and Microsoft Excel to track and manage account data.
We are looking for a skilled Collections Specialist Intermediate with 3-6 years of experience to join our team in Fort Worth, Texas. In this role, you will handle accounts receivable processes, including cash transactions, loan servicing, and delinquency follow-ups. This is a long-term contract position requiring strong organizational skills and the ability to manage multiple priorities efficiently.<br><br>Responsibilities:<br>• Process incoming and outgoing cash transactions with accuracy and attention to detail.<br>• Conduct research and follow up on delinquent accounts and tax-related inquiries.<br>• Maintain loan systems by ensuring accurate updates and managing workflows effectively.<br>• Make outbound calls to clients regarding account statuses and resolve discrepancies promptly.<br>• Manage escrow accounts, including tax payments and reconciliation of balances.<br>• Handle reversals and adjustments in cash accounting processes.<br>• Utilize Microsoft Office Suite and SharePoint to organize and track financial data.<br>• Monitor and analyze cash flow for commercial real estate loans and mortgage servicing.<br>• Ensure compliance with financial regulations and company policies.<br>• Collaborate with internal teams to streamline collection processes and enhance efficiency.