<p>We are looking for a dedicated Call Center Specialist to join a non-profit organization in Charlotte, North Carolina. This is a long-term contract opportunity where you will play a key role in supporting families with registration processes and inquiries. The position requires excellent customer service skills, flexibility, and the ability to manage high call volumes efficiently. The hours will be part‑time: Monday–Friday from 6:00–8:00 PM, and Saturday from 8:00–10:00 AM.</p><p><br></p><p>Responsibilities:</p><p>• Assist families with student registration processes, including answering inquiries and providing guidance.</p><p>• Respond to a high volume of inbound calls during peak times, ensuring timely and accurate service.</p><p>• Deliver bilingual support to cater to diverse families and community needs.</p><p>• Handle escalated calls and resolve issues with a solutions-oriented approach.</p><p>• Maintain detailed records of customer interactions and registration information using organizational tools.</p><p>• Monitor call patterns and help identify trends to improve responsiveness and efficiency.</p><p>• Collaborate with internal teams to address complex queries and provide seamless service.</p><p>• Provide support during after-hours when required, ensuring consistent availability for callers.</p><p>• Uphold professionalism when dealing with irate customers and work toward satisfactory resolutions.</p><p>• Support organizational efforts in tracking and improving customer service metrics.</p>
<p>Robert Half is seeking seasoned Customer Service Representatives in Charlotte, NC to support a premier client in the insurance industry. The Customer Service Representative will be responsible for inbound calls and account management, and is an excellent fit for dedicated, detail-oriented professionals. Apply to become a Customer Service Representative today!</p><p><br></p><p><strong>Onsite</strong></p><p><strong>Contract-to-hire</strong></p><p><strong>40 hours per week</strong></p><p><br></p><p>· Act as primary point of contact for customers, troubleshoot service issues, and accurately enter service requests for resolution by appropriate partners. </p><p>· Educate clients and advisors on systems, procedures, and self-service options; serve as a resource for company policies and product usability, escalating complex issues as needed. </p><p>· Respond to customer inquiries across multiple systems, provide accurate information, and collaborate with internal teams to resolve outstanding questions. </p><p>· Process routine transactions and account service requests initiated via web or paper forms, ensuring timely completion to meet service standards. </p><p>· Manage high-volume inbound and outbound calls to deliver prompt, accurate solutions; document all interactions in designated systems for tracking and compliance. </p>
We are looking for a dedicated and detail-oriented Customer Service Associate to join our team in Charlotte, North Carolina. In this long-term contract position, you will play a vital role in delivering exceptional support to customers by addressing inquiries, managing orders, and resolving issues efficiently. This opportunity is ideal for someone who thrives in a fast-paced environment and excels at building strong relationships while maintaining meticulous records.<br><br>Responsibilities:<br>• Respond to customer inquiries promptly, gather necessary details, and resolve issues or escalate them as needed.<br>• Build and maintain positive relationships with customers to ensure satisfaction and loyalty.<br>• Process and manage customer orders accurately, including quoting and order entry.<br>• Review purchase orders for pricing accuracy and ensure all data is correctly recorded.<br>• Utilize Oxaion software to handle order entry, scheduling, and customer account management.<br>• Maintain organized and accurate records of customer transactions, communications, and complaints.<br>• Coordinate with internal teams to ensure smooth workflows and timely order processing.<br>• Assist with special projects and tasks assigned by the Operations Manager, ensuring completion within deadlines.<br>• Use Microsoft Office applications for administrative tasks and documentation.<br>• Travel occasionally for training and customer site visits, as required.
We are looking for a motivated Customer Service Representative to join a leading machinery manufacturing company in Charlotte, North Carolina. In this Contract to permanent role, you will play a pivotal part in supporting aftermarket operations, ensuring seamless service for customers, and maintaining operational efficiency across teams. This position offers an exciting opportunity to contribute to a dynamic and growing organization while advancing your career in customer service and operational coordination.<br><br>Responsibilities:<br>• Act as the primary point of contact for customers, technicians, and branches, addressing service, parts, and warranty inquiries.<br>• Facilitate and troubleshoot escalations related to equipment, portal activities, and compliance programs.<br>• Collaborate with service managers and parts teams to track work orders, monitor inventory availability, and manage backorders.<br>• Coordinate preventative maintenance programs, service schedules, and contract updates to ensure fleet health and uptime.<br>• Standardize workflows across service, parts, and warranty operations, driving consistent processes and improvements.<br>• Assist with technician onboarding and training schedules, ensuring adherence to company policies and safety standards.<br>• Support reporting and tracking activities using internal systems and databases, providing valuable operational insights.<br>• Manage customer communications with clarity and professionalism, ensuring timely resolutions to inquiries.<br>• Partner with corporate leadership to uphold compliance and safety regulations.<br>• Identify opportunities for operational enhancements and contribute to continuous improvement initiatives.
We are looking for a dedicated Customer Service Representative to join our team in Charlotte, North Carolina. In this long-term contract position, you will play a crucial role in ensuring customer satisfaction by providing efficient support and maintaining strong, detail-oriented relationships. If you are an organized and self-motivated individual with excellent communication skills and the ability to handle multiple tasks, we encourage you to apply.<br><br>Responsibilities:<br>• Provide exceptional customer support by answering inbound and outbound calls in a timely and detail-oriented manner.<br>• Manage order entry and ensure accurate processing of sales and service requests.<br>• Coordinate scheduling for service and installation appointments, maintaining clear communication with builders and customers.<br>• Update and maintain accurate records in relevant systems, ensuring all information is current and accessible.<br>• Utilize Microsoft Excel and other web portals to perform detailed data management and reporting tasks.<br>• Collaborate effectively with team members to achieve shared goals and deliver quality service.<br>• Respond promptly to customer inquiries via email correspondence and resolve issues efficiently.<br>• Take thorough notes during training sessions and actively apply learned procedures.<br>• Maintain a positive and friendly attitude while addressing customer needs and concerns.
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Fort Mill, South Carolina. In this role, you will play a pivotal part in ensuring customer satisfaction and supporting sales operations through effective communication and organizational skills. This is a Long-term Contract position ideal for someone who thrives in a fast-paced, collaborative environment and is committed to providing exceptional service.<br><br>Responsibilities:<br>• Prepare and manage customer quotes with a high level of accuracy and attention to detail.<br>• Communicate proactively with customers to address inquiries, ensure satisfaction, and facilitate the progression of sales opportunities.<br>• Perform precise data entry into internal systems to maintain up-to-date and accurate records.<br>• Collaborate with internal teams to deliver seamless and efficient customer experiences.<br>• Handle administrative tasks that contribute to the smooth operation of the department.<br>• Respond to inbound and outbound customer calls in a thorough and courteous manner.<br>• Support the coordination of processes to improve workflow and customer service delivery.<br>• Identify areas for improvement and contribute ideas to enhance customer service operations.<br>• Maintain a friendly and attentive demeanor while interacting with clients and team members.<br>• Adapt to new systems and tools quickly to ensure ongoing efficiency.
<p>We are looking for a detail-oriented and organized Executive Assistant to provide vital support to a small, collaborative team in Charlotte, North Carolina. This role involves managing administrative tasks, overseeing bookkeeping functions, and ensuring smooth communication across the team. The ideal candidate will be proactive and skilled in financial operations, with a strong ability to maintain accuracy and efficiency.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Administrative & Executive Support</strong></p><ul><li>Collaborate with fellow administrators to deliver exceptional service and consistent support across the organization.</li><li>Manage complex travel logistics for investment professionals, including:</li><li>Full-cycle travel planning</li><li>Monitoring flight schedules and adjustments</li><li>Coordinating group travel and aligning schedules across teams</li><li>Completing expense reports and related documentation</li><li>Maintain and manage executive calendars; proactively identify conflicts and respond quickly to unexpected scheduling changes.</li><li>Coordinate board meetings, investment-related travel, and multi‑party scheduling needs.</li></ul><p><strong>Office & Operational Support</strong></p><ul><li>Organize internal and external meetings, including onsite and offsite arrangements.</li><li>Partner with third‑party vendors and service providers.</li><li>Occasionally assist with select personal requests (e.g., family travel) for senior leaders.</li><li>Build strong, professional relationships with executives across partner companies, advisory contacts, and other external stakeholders.</li><li>Support general office operations and maintain shared spaces as needed.</li><li>Own long-term administrative projects and manage them with minimal oversight.</li><li>Maintain the highest level of confidentiality, professionalism, and discretion.</li></ul><p><strong>Team Culture & Function-Specific Expertise</strong></p><ul><li>Demonstrate a positive attitude, reliability, and a commitment to excellence.</li><li>Offer assistance proactively and complete tasks independently.</li><li>Over time, develop subject‑matter expertise in certain operational areas (e.g., events, IT coordination, philanthropic activities, office services, office relocations).</li><li>Experience with office moves is helpful but not required.</li></ul><p><br></p>
We are looking for a detail-oriented Credit Clerk to join our team in Charlotte, North Carolina. In this Contract to permanent position, you will play a key role in supporting credit and collections operations, ensuring accurate processing and approval of credit applications. This role offers an opportunity to collaborate with a dynamic team in the construction industry.<br><br>Responsibilities:<br>• Process and review credit applications to ensure accuracy and compliance with company standards.<br>• Evaluate and approve commercial credit requests based on established guidelines.<br>• Manage collections processes, including tracking overdue accounts and coordinating follow-ups.<br>• Maintain detailed records of credit transactions and ensure proper documentation.<br>• Communicate with clients regarding account balances and payment terms.<br>• Collaborate with internal teams to resolve credit-related discrepancies.<br>• Monitor credit limits and recommend adjustments when necessary.<br>• Prepare reports on credit and collection activities for management review.<br>• Support the transition and implementation of credit-related systems or processes as needed.
