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6 results for Telecommunications Specialist in Phoenix, AZ

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We are in search of a Connection Specialist to become a part of our team in the healthcare industry, based in Phoenix, Arizona 85013. In this role, you will be the main point of contact for our internal and external callers, ensuring a smooth and efficient communication process. You will be tasked with handling a high volume of calls, maintaining the utmost confidentiality and professionalism at all times. This role also offers a contract to permanent employment opportunity.

Responsibilities:

• Efficiently handle inbound calls, ensuring each caller's needs are assessed and addressed

• Utilize multi-line switchboard systems to route calls accurately

• Maintain a high level of proficiency in the use of telecommunications hardware, software, and PBX platform

• Respond to and initiate action in response to emergency alarms and codes

• Utilize effective communication tools and materials for clear understanding

• Make necessary emergency announcements when required

• Ensure strict adherence to confidentiality rules and regulations

• Provide exceptional customer service at all times

• Maintain an understanding of how patient cultures can affect communication, collaboration, and the provision of care, treatment, and services

• Contribute to the building and support of our new Contact Center aimed at enhancing patient experience and support

• Proficiency in operating a multi-line switchboard, ensuring effective and efficient call routing.

• Excellent customer service skills, with a proven ability to handle inquiries and complaints in a detail oriented and courteous manner.

• Experience in handling inbound calls, with the ability to manage high-volume call flow effectively.

• Knowledge of healthcare industry terminology and procedures, ideally within the NHS.

• Strong problem-solving skills, with the ability to think quickly under pressure.

• High level of accuracy and attention to detail, particularly in logging calls and taking messages.

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

6 results for Telecommunications Specialist in Phoenix, AZ

Healthcare Connection Specialist We are in search of a Connection Specialist to become a part of our team in the healthcare industry, based in Phoenix, Arizona 85013. In this role, you will be the main point of contact for our internal and external callers, ensuring a smooth and efficient communication process. You will be tasked with handling a high volume of calls, maintaining the utmost confidentiality and professionalism at all times. This role also offers a contract to permanent employment opportunity. Responsibilities: • Efficiently handle inbound calls, ensuring each caller's needs are assessed and addressed• Utilize multi-line switchboard systems to route calls accurately• Maintain a high level of proficiency in the use of telecommunications hardware, software, and PBX platform• Respond to and initiate action in response to emergency alarms and codes• Utilize effective communication tools and materials for clear understanding• Make necessary emergency announcements when required• Ensure strict adherence to confidentiality rules and regulations• Provide exceptional customer service at all times• Maintain an understanding of how patient cultures can affect communication, collaboration, and the provision of care, treatment, and services• Contribute to the building and support of our new Contact Center aimed at enhancing patient experience and support

Release of Information Specialist Robert Half is partnering with a prestigious Fortune 500 healthcare client to fulfill an essential role within their organization. We are seeking a diligent and attentive Release of Information Specialist to join our healthcare client's dynamic team. The Release of Information Specialist role is crucial for managing the release of information requests efficiently and in compliance with healthcare regulations and guidelines. The Release of Information Specialist will be at the forefront of handling sensitive information, ensuring accurate processing, and facilitating communication between patients, healthcare providers, law firms, and other entities. *Please note this role is remote ONLY for candidates who reside in Arizona! Key Responsibilities:<ul><li>Receive and process requests for the release of information, ensuring timely response to all parties.</li><li>Carefully review each request to confirm compliance with HIPAA and other relevant regulations and guidelines.</li><li>Coordinate the release of information to authorized entities, such as healthcare providers, law firms, insurance companies, etc., ensuring accuracy and confidentiality.</li><li>Serve as a primary point of contact for initial triage of members, including administrative intake and managing admission/discharge information in coordination with hospitals and the clinical team.</li><li>Handle incoming calls, manage service requests from providers/members, and provide information on available network services.</li><li>Efficiently transfer members to clinical staff as appropriate and manage the referrals process, including processing incoming and outgoing referrals and prior authorizations.</li><li>Participate in maintaining accurate records and tracking of all communications and actions taken.</li><li>Handle incoming calls and service requests from providers and members.</li><li>Provide information on network services and transfer members to clinical staff as needed.</li><li>Process referrals, incoming and outgoing referrals, and prior authorizations.</li></ul>

Network Engineer We are seeking a Network Engineer to join our team in Tempe, Arizona. The role involves managing customer applications, maintaining accurate customer records, and addressing customer inquiries. The ideal candidate will join the IT Operations Team to support, maintain, and enhance the company's enterprise network. Key Responsibilities<ul><li>Network Design and Implementation: Configure and maintain a secure, highly available network infrastructure using Palo Alto firewalls, Arista switches, and Aruba switching technologies.</li><li>WiFi Management: Manage Aruba WiFi networks to ensure reliable and secure wireless connectivity across enterprise sites.</li><li>WAN/LAN Optimization: Design and maintain WAN and LAN environments, ensuring optimal performance and minimal downtime.</li><li>SD-WAN Integration: Deploy and manage Netskope SD-WAN solutions, as well as Secure Web Gateway (SWG) configurations for cloud connectivity and security.</li><li>Server and Hyperconverged Infrastructure: Perform server solutions management with Nutanix Hyperconverged technology to ensure scalable and efficient computing environments.</li><li>Network Security: Work with tools and protocols to secure the enterprise network, safeguard sensitive healthcare information, and ensure compliance with regulatory standards (e.g., HIPAA).</li><li>Troubleshooting and Problem Resolution: Analyze and resolve network-related issues, providing root cause analysis and recommendations for improvements.</li><li>Documentation: Create and maintain detailed documentation for all network systems, configurations, and protocols.</li></ul>

System Engineer We are seeking an experienced System Engineer to design, implement, and optimize enterprise IT environments. This role requires deep expertise in system architecture, automation, and cloud technologies. Key Responsibilities:<ul><li>Design, deploy, and maintain secure and scalable IT infrastructure, including hybrid cloud environments (Azure, AWS, or on-premises).</li><li>Configure and manage Windows and Linux servers, Active Directory, and Group Policy.</li><li>Develop and implement automation scripts using PowerShell, Python, or Terraform.</li><li>Monitor and optimize system performance, availability, and security.</li><li>Manage virtualization platforms such as VMware or Hyper-V.</li><li>Implement and maintain network and security configurations, including firewalls, VPNs, and load balancers.</li><li>Troubleshoot complex infrastructure issues and ensure high availability.</li><li>Stay updated with the latest technologies, security best practices, and industry standards.</li></ul>

Network System Engineer Robert Half has an exciting opportunity for an experienced Network System Engineer at a prominent company. If you are success-driven, an organized problem solver, and passionate about ensuring and maintaining a stable network infrastructure, this job may be for you. To support the business, you will ensure security, integrity and high-availability of enterprise systems and related components in order to develop, administer and maintain the network infrastructure. You will work with constantly changing software, hardware, network security programs, and data storage systems. Your dedication to ongoing education is critical to staying current and fully informed. This Network Administration focused role, located in the Sacaton, Arizona, area is a permanent opportunity. Responsibilities <ul><li>Organizing and executing upgrades to network software and hardware</li><li>Controlling the operation of services related to all local area networks and wide area networks, while adhering to company policies and procedures</li><li>Designs, analyzes, maintains, and implements LAN/WAN equipment, network and telephony infrastructure, including maintenance of security measures and solutions.</li><li>Performs administration on all supported networks, systems, platforms and data storage/SAN.</li><li>Administers Cisco networking, UCS, telephony, email security and firewall solutions.</li><li>Administers virtualization solutions, such as VMware ESXi and Citrix VDI.</li><li>Administers hyper-converged infrastructure solutions, such as Nutanix.</li><li>Provides the highest level of administration and knowledge on Active Directory, Group Policy, Windows Server, Exchange, Microsoft SQL installation and configuration, as well as PowerShell and like scripting methodologies.</li><li>Troubleshooting and resolving issues regarding local area networks / wide area network, including performance and connectivity problems</li></ul>

Help Desk Analyst II We are offering an opportunity for a Help Desk Analyst II to join our team in the Real Estate - Developers industry, located in Scottsdale, Arizona, 85250-4421, United States. As a Help Desk Analyst II, you'll be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will be responding to customer queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Responsibilities: • Handle an average of 10 customer tickets per day• Utilize technologies such as Intune, Ubiquiti, MS365, Outlook, and SharePoint to resolve customer issues• Collaborate with Managed Service Providers (MSP) for escalated issues• Maintain an up-to-date knowledge of Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, and Microsoft• Use Active Directory to manage user accounts and access controls• Assist with the configuration and management of Apple Devices and Computer Hardware• Carry out deployment tasks as necessary• Leverage skills in Configuration Management to ensure systems are running optimally

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6 results for Telecommunications Specialist in Phoenix, AZ

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