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7 results for Product Support Specialist in Phoenix, AZ

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We are seeking a detail-oriented and tech-savvy Desktop Support Specialist to join a client's IT team in Phoenix. This role focuses on ensuring the functionality and efficiency of end-user systems, providing technical support, and maintaining IT-related hardware, software, and networking components. The ideal candidate is equipped with strong troubleshooting skills and excellent customer service abilities.

Key Responsibilities:

Provide technical assistance to end-users for hardware, software, and network-related issues.
Install, configure, and maintain desktops, laptops, mobile devices, printers, and other peripherals.
Troubleshoot and resolve Windows OS, Mac OS (if applicable), and Microsoft Office 365 issues.
Diagnose and resolve issues related to network connectivity, VPN access, and Wi-Fi troubleshooting.
Coordinate with IT teams or vendors for equipment repairs or software updates as needed.
Ensure all IT equipment adheres to company policies and security protocols.
Document incidents, troubleshooting steps, and resolutions in a ticketing system (e.g., ServiceNow, Zendesk).
Provide support for remote users, including setups, configurations, and troubleshooting.
Assist in workstation deployment, including imaging and patch management.
Educate employees on best practices related to technology use, security, and self-service IT tools.

Qualifications:

Experience: 2+ years in a Desktop Support or similar role.
Technical Skills:
Proficiency with Windows 10/11 and Microsoft Office Suite (Source: RH standard job descriptions).
Basic understanding of Active Directory user administration (password resets, group changes).
Familiarity with networking fundamentals (LAN/WAN, DNS, DHCP).
Education: Associate's or Bachelor's degree in Information Technology or related field preferred. Relevant certifications (CompTIA A+, Microsoft Modern Desktop, etc.) are a plus.
Soft Skills: Strong communication and interpersonal skills with an emphasis on customer service.
Availability: Ability to work in Phoenix onsite or hybrid based on company policies.

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

7 results for Product Support Specialist in Phoenix, AZ

Desktop Support We are seeking a detail-oriented and tech-savvy Desktop Support Specialist to join a client's IT team in Phoenix. This role focuses on ensuring the functionality and efficiency of end-user systems, providing technical support, and maintaining IT-related hardware, software, and networking components. The ideal candidate is equipped with strong troubleshooting skills and excellent customer service abilities.Key Responsibilities:<ul><li>Provide technical assistance to end-users for hardware, software, and network-related issues.</li><li>Install, configure, and maintain desktops, laptops, mobile devices, printers, and other peripherals.</li><li>Troubleshoot and resolve Windows OS, Mac OS (if applicable), and Microsoft Office 365 issues.</li><li>Diagnose and resolve issues related to network connectivity, VPN access, and Wi-Fi troubleshooting.</li><li>Coordinate with IT teams or vendors for equipment repairs or software updates as needed.</li><li>Ensure all IT equipment adheres to company policies and security protocols.</li><li>Document incidents, troubleshooting steps, and resolutions in a ticketing system (e.g., ServiceNow, Zendesk).</li><li>Provide support for remote users, including setups, configurations, and troubleshooting.</li><li>Assist in workstation deployment, including imaging and patch management.</li><li>Educate employees on best practices related to technology use, security, and self-service IT tools.</li></ul>

Help Desk Specialist We are assisting a client in Phoenix, AZ, in their search for a skilled Help Desk Specialist. This position offers a great opportunity to join a dynamic IT team and provide exceptional technical support to company employees and clients. The ideal candidate will have a passion for problem-solving, excellent communication skills, and a commitment to delivering a positive user experience. This is a contract-to-hire/temporary/full-time opportunity depending on the role's classification.Key Responsibilities:<ul><li>Provide first-level technical support via phone, email, and ticketing systems, resolving IT-related issues efficiently and effectively.</li><li>Diagnose and troubleshoot hardware, software, and network issues.</li><li>Log and update tickets in the help desk system, ensuring accurate documentation of issues, resolutions, and follow-up actions</li><li>Collaborate with internal teams and escalate unresolved technical problems to the appropriate IT staff.</li><li>Support end-users in the setup and configuration of hardware, software, and systems, including desktops, laptops, printers, smartphones, and business applications.</li><li>Assist in user account management, including password resets and application access.</li><li>Provide support for remote workers, assisting with VPNs, virtual desktops, and other remote working technologies.</li><li>Maintain strong customer service standards, ensuring issues are resolved promptly and users are kept informed throughout the process.</li><li>Identify recurring issues and suggest process improvements or solutions to prevent future problems </li></ul>

Desktop Support Analyst We are in the process of hiring a Desktop Support Analyst for our team in the metal fabrication industry, located in Cypress, California. As a Desktop Support Analyst, you will be tasked with handling IT-related issues, including support for desktops, laptops, printers, and handheld scanners. Your proficiency in operating systems, applications, and technologies will be crucial to your role. Responsibilities: • Provide support for desktop and application technologies including desktops/laptops, printers, and handheld scanners. • Display a strong working knowledge of the Windows OS and desktop productivity tools such as Microsoft Office. • Manage virtualization technologies and active directory operations. • Understand and troubleshoot networking protocols like TCP/IP, DNS, DHCP. • Support VPN applications and Microsoft products and applications, including Windows OS, Office Suite, Teams. • Offer web browser support for platforms such as Chrome, Edge. • Utilize IT Service Management Systems like ServiceNow. • Handle operating systems like Windows, MacOS, Linux. • Manage mobile device management (MDM) solutions and file-sharing platforms like OneDrive, SharePoint. • Support remote desktop protocols and tools. • Provide support for email systems and protocols, including Microsoft Exchange, Outlook, IMAP/SMTP. • Implement endpoint security solutions and offer printer and peripheral support. • Use collaboration tools effectively.

Help Desk Analyst II We are offering an opportunity for a Help Desk Analyst II to join our team in the Real Estate - Developers industry, located in Scottsdale, Arizona, 85250-4421, United States. As a Help Desk Analyst II, you'll be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will be responding to customer queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Responsibilities: • Handle an average of 10 customer tickets per day• Utilize technologies such as Intune, Ubiquiti, MS365, Outlook, and SharePoint to resolve customer issues• Collaborate with Managed Service Providers (MSP) for escalated issues• Maintain an up-to-date knowledge of Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, and Microsoft• Use Active Directory to manage user accounts and access controls• Assist with the configuration and management of Apple Devices and Computer Hardware• Carry out deployment tasks as necessary• Leverage skills in Configuration Management to ensure systems are running optimally

Network Administrator Are you an experienced Network Administrator seeking a dynamic opportunity in Phoenix, AZ. A client is looking for an organized and proactive professional to manage, troubleshoot, and enhance their IT infrastructure. This role is ideal for someone with solid technical expertise, strong problem-solving skills, and a collaborative mindset.Key Responsibilities:<ul><li>Network Maintenance: Design, implement, and manage the organization’s computer networks, including LAN, WAN, and VPN connectivity </li><li>Troubleshooting: Identify and resolve IT system issues, minimizing disruptions and maintaining network availability </li><li>System Monitoring: Regularly monitor network performance, ensuring optimal speed, security, and reliability.</li><li>Software and Hardware Management: Install, configure, and upgrade network hardware, software, and peripheral devices.</li><li>Cybersecurity Tasks: Conduct system audits and implement security measures to safeguard sensitive data and mitigate risks </li><li>Documentation: Maintain up-to-date documentation of network configurations, processes, and incidents.</li><li>Collaboration: Work closely with IT personnel, vendors, and other departments to improve infrastructure and resolve technical challenges.</li><li>Training and Support: Provide technical guidance and training to team members and end-users as needed.</li></ul>

XiFin Revenue Cycle Business Analyst Robert Half Management Resources is seeking an interim XiFin Business Analyst that will be responsible for providing functional expertise and support during the XiFin to NetSuite integration for one of our healthcare clients. This role requires a deep understanding of XiFin data and processes, as well as strong analytical and communication skills to bridge the gap between technical and operational teams. Responsibilities:• Provide functional expertise and support for the XiFin to NetSuite integration project.• Analyze XiFin data and processes to ensure accurate data mapping and migration to NetSuite.• Collaborate with stakeholders to gather and document business requirements related to the integration.• Develop and execute test plans to validate the integration and ensure data accuracy.• Map current and future state processes related to revenue cycle management and financial operations.• Identify and resolve issues related to the XiFin integration, working closely with technical teams.• Create and maintain comprehensive documentation, including process flows, data mappings, and test scripts.• Effectively communicate with stakeholders, including technical teams, operational staff, and management.• Act as a subject matter expert on XiFin data and processes.• Support user acceptance testing.

Network Engineer We are seeking a Network Engineer to join our team in Tempe, Arizona. The role involves managing customer applications, maintaining accurate customer records, and addressing customer inquiries. The ideal candidate will join the IT Operations Team to support, maintain, and enhance the company's enterprise network. Key Responsibilities<ul><li>Network Design and Implementation: Configure and maintain a secure, highly available network infrastructure using Palo Alto firewalls, Arista switches, and Aruba switching technologies.</li><li>WiFi Management: Manage Aruba WiFi networks to ensure reliable and secure wireless connectivity across enterprise sites.</li><li>WAN/LAN Optimization: Design and maintain WAN and LAN environments, ensuring optimal performance and minimal downtime.</li><li>SD-WAN Integration: Deploy and manage Netskope SD-WAN solutions, as well as Secure Web Gateway (SWG) configurations for cloud connectivity and security.</li><li>Server and Hyperconverged Infrastructure: Perform server solutions management with Nutanix Hyperconverged technology to ensure scalable and efficient computing environments.</li><li>Network Security: Work with tools and protocols to secure the enterprise network, safeguard sensitive healthcare information, and ensure compliance with regulatory standards (e.g., HIPAA).</li><li>Troubleshooting and Problem Resolution: Analyze and resolve network-related issues, providing root cause analysis and recommendations for improvements.</li><li>Documentation: Create and maintain detailed documentation for all network systems, configurations, and protocols.</li></ul>

Technology Doesn't Change the World, People Do.®

7 results for Product Support Specialist in Phoenix, AZ

Technology Doesn't Change the World, People Do.^®