We are looking for a dedicated Help Desk Analyst I to join our team in Mesa, Arizona, on a long-term contract basis. This role involves providing technical support and troubleshooting assistance to ensure smooth daily operations for end-users. The ideal candidate will possess strong problem-solving skills and technical knowledge to address and resolve user issues effectively.<br><br>Responsibilities:<br>• Provide first-level technical support to end-users, addressing hardware and software issues promptly.<br>• Utilize Active Directory to manage user accounts and access permissions.<br>• Troubleshoot and resolve issues related to Microsoft Windows 10 operating systems.<br>• Respond to and resolve service desk tickets efficiently, ensuring timely resolution.<br>• Assist users with basic troubleshooting for system errors and application problems.<br>• Document and track all support interactions and solutions accurately.<br>• Collaborate with team members to escalate complex issues to higher support levels as needed.<br>• Maintain a high level of customer service and professionalism during all interactions.<br>• Identify recurring issues and suggest improvements to minimize future disruptions.
We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Tempe, Arizona. In this role, you will provide technical assistance and troubleshooting support to ensure smooth operations for end-users. This is a long-term contract position offering an excellent opportunity to enhance your technical expertise and contribute to a collaborative environment.<br><br>Responsibilities:<br>• Respond promptly to support requests and resolve technical issues for end-users.<br>• Manage and troubleshoot Active Directory accounts and permissions.<br>• Diagnose and resolve issues related to Microsoft Windows 10 and related software.<br>• Monitor and resolve service desk tickets efficiently, ensuring timely resolutions.<br>• Provide step-by-step guidance to users experiencing technical difficulties.<br>• Install and configure hardware and software components as needed.<br>• Collaborate with team members to identify recurring issues and implement solutions.<br>• Maintain detailed records of issues, resolutions, and user interactions.<br>• Ensure all systems are operating optimally through routine checks and updates.
We are looking for an experienced Systems Engineer to join our team in Sacaton, Arizona. This is a long-term contract position that requires expertise in managing and optimizing IT systems and infrastructure. The ideal candidate will possess a strong technical background and demonstrate proficiency in key technologies that support business operations.<br><br>Responsibilities:<br>• Manage and maintain Active Directory environments, ensuring optimal performance and security.<br>• Administer and configure Microsoft Windows Server to support organizational needs.<br>• Oversee Azure Active Directory operations, including identity management and access controls.<br>• Implement and support Citrix technologies to enhance system functionality and user experience.<br>• Maintain and troubleshoot Microsoft Exchange systems to ensure reliable communication.<br>• Collaborate with IT teams to design and deploy system upgrades and new solutions.<br>• Monitor system performance and address any issues to minimize downtime.<br>• Develop and enforce security protocols to protect systems and data.<br>• Provide technical support and guidance to users to resolve IT-related challenges.<br>• Document system configurations and processes for future reference and compliance.
<p>The Dynamics 365 Developer is responsible for the development, customization, and integration of Microsoft Dynamics 365 in the enterprise. Activities include requirements reviews, design reviews, programming, testing, as well as post-implementation activities and production troubleshooting.</p><ul><li>Promote Dynamics 365 solutions from development to production environments.</li><li>Implement, administer security, and configure Dynamics 365.</li><li>Integrate Dynamics 365 solution into other systems like an ERP, Intranet and Websites.</li><li>Perform requirements analysis and design with project leads, business analysts and internal customers.</li><li>Design/build/test/deploy functionality built/configured in Dynamics 365.</li><li>Build data migration and integration mappings as needed.</li><li>Implement data integrations with applications on premise and in the cloud.</li><li>Document work/code including and not limited to process workflows and architecture diagrams.</li></ul><p><br></p>
<p>Our client in North Phoenix is seeking a Product Owner with a strong background in data analytics, including hands-on expertise with Power BI, Snowflake, and SQL. This individual will play a critical role in defining the vision for data-driven products, gathering and prioritizing requirements, and translating business goals into actionable roadmaps for the development team.</p><p>Key Responsibilities:</p><ul><li>Drive the product vision and strategy for data and analytics solutions, ensuring alignment with business objectives and end-user needs (Based on general knowledge).</li><li>Serve as the primary liaison between stakeholders (business, IT, and end-users) and the technical team to communicate requirements, priorities, and status updates (Based on general knowledge).</li><li>Define, prioritize, and maintain the product backlog, using Agile methodologies such as Scrum or Kanban </li><li>Develop user stories and acceptance criteria for data integrations, reporting dashboards, and analytics workflows </li><li>Leverage Power BI to prototype dashboards, analyze data, and deliver actionable insights to business partners (Based on general knowledge).</li><li>Collaborate with data engineers to ensure effective data modeling, ETL development, and integration within Snowflake and other cloud data platforms (Based on general knowledge).</li><li>Write and optimize SQL queries to extract, transform, and analyze data in support of product initiatives (Based on general knowledge).</li><li>Analyze project performance metrics and define KPIs to measure product success and ROI </li><li>Advocate for best practices in data governance, quality, and security (Based on general knowledge).</li><li>Proactively identify risks, ensure compliance, and drive change management for successful adoption of analytics solutions</li></ul><p><br></p>
<p>We are looking for an experienced Scrum Master to join our dynamic team in Tempe, Arizona. Your primary focus is to guide performance, collaboration, and execution while working constructively within the team and with members of the organization. </p><p><strong> </strong></p><p><strong>What you’ll Do:</strong></p><ul><li>Support multiple Scrum teams maintaining the Sales & Servicing technology including Salesforce, the public websites, and other applications </li><li>Use Agile ceremonies that produce the benefits intended by the Agile framework, including planning of releases, removing impediments, providing guidance, and supporting Agile teams to provide high-quality products using inspect and adapt cycles. </li><li>Accelerate the learning and growth of one or more distributed Agile teams in developing a lean-Agile mindset, improving practices, and guiding them to more predictable delivery of high-quality products. </li><li>Oversee the use of an accurate, complete, readable, single source for artifacts and workflow information that we need to engage in planning, observe/monitor work in progress, and measure the inspect and adapt cycle at the scrum team level. </li><li>Manage full alignment across dependent teams within a release train; manage risks and dependencies such that all parties are aligned with delivery strategy and sequence. Drive over-communication as necessary to ensure a shared understanding of dependencies. </li><li>Proactively identify and communicate impediments to expedite resolution. </li><li>Promote scrum team accountability for ensuring the sprint commitment is less than / very close to the average velocity over the last four sprints, maximizing the likelihood of delivery on sprint.</li><li>Solid foundational knowledge of Salesforce.. </li><li>Deep understanding of Atlassian suite (Jira, Confluence) with a strong focus on metrics, dashboards and reporting. </li><li>Hands-on experience with Agile software development methodologies, values, and procedures. </li><li>Significant experience working with Agile methodologies on large-scale, technically complex projects for a large enterprise. </li><li>Thorough understanding of the software development life cycle.</li></ul><p><br></p>
