We are looking for a dedicated Help Desk Analyst I to join our team in Mesa, Arizona, on a long-term contract basis. This role involves providing technical support and troubleshooting assistance to ensure smooth daily operations for end-users. The ideal candidate will possess strong problem-solving skills and technical knowledge to address and resolve user issues effectively.<br><br>Responsibilities:<br>• Provide first-level technical support to end-users, addressing hardware and software issues promptly.<br>• Utilize Active Directory to manage user accounts and access permissions.<br>• Troubleshoot and resolve issues related to Microsoft Windows 10 operating systems.<br>• Respond to and resolve service desk tickets efficiently, ensuring timely resolution.<br>• Assist users with basic troubleshooting for system errors and application problems.<br>• Document and track all support interactions and solutions accurately.<br>• Collaborate with team members to escalate complex issues to higher support levels as needed.<br>• Maintain a high level of customer service and professionalism during all interactions.<br>• Identify recurring issues and suggest improvements to minimize future disruptions.
<p>We are looking for an experienced Executive Assistant/Transaction Coordinator to join our client's luxury real estate team in Paradise Valley, Arizona. This role involves providing high-level administrative support while managing real estate transactions in a fast-paced, high-performance environment. The ideal candidate will be detail-oriented, adept at multitasking, and possess strong knowledge of Arizona real estate practices.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and manage real estate transactions, ensuring all contracts and paperwork are accurate and completed on time.</p><p>• Provide executive-level administrative support to assist in daily operations and office management.</p><p>• Collaborate with marketing teams and showing agents to streamline property listings and client communications.</p><p>• Conduct property searches and comparative market analyses to support real estate activities.</p><p>• Draft and review contracts and other transaction-related documents with attention to detail.</p><p>• Maintain organized records of all transactions and office documentation.</p><p>• Assist with scheduling and coordinating meetings, showings, and other real estate-related events.</p><p>• Act as a reliable point of contact for clients, ensuring exceptional service and communication.</p><p>• Utilize knowledge of the Paradise Valley area to aid in property searches and market insights.</p><p>• Support high-functioning performers in achieving business goals and meeting deadlines.</p>
Customer Care Representative – Mortgage Services<br><br>Location: Tempe, AZ (On-site, Rio Salado Pkwy & Loop 101)<br><br>Pay: $20/hour<br><br>Employment Type: Full-Time <br><br>Industry: Mortgage & Financial Services<br><br>About the Role<br>Robert Half is partnering with a rapidly growing national mortgage and financial services company in Tempe to hire multiple Customer Care Representatives. This is an excellent entry-level opportunity for candidates looking to begin a career in the mortgage industry. The role is 100% on-site in a modern, high-volume call center environment.<br><br>Position Overview<br>As a Universal Customer Care Agent, you will support mortgage customers through both inbound and outbound calls. You’ll assist callers with questions regarding payments, escrow, and general account inquiries, as well as reach out to customers who may be past due on their mortgage payments.<br><br>Key Responsibilities<br>• Handle inbound calls regarding mortgage payments, escrow questions, and general loan support.<br>• Conduct outbound calls to customers regarding missed or past-due payments.<br>• Provide clear, accurate, and customer-focused assistance across all inquiries.<br>• Document all customer interactions in the internal system with accuracy and attention to detail.<br>• Follow all compliance standards and customer care guidelines.<br>• Participate in ongoing training and coaching sessions.<br><br>Schedule<br>Full-time – 40 hours/week<br>Monday–Friday schedules:<br>• Fall/Winter: 10:00 AM – 7:00 PM<br>• Spring/Summer: 9:00 AM – 6:00 PM<br>Monthly Saturday rotation (1 per month):<br>• Fall/Winter: 8:00 AM – 12:00 PM<br>• Spring/Summer: 7:00 AM – 11:00 AM<br><br>Training<br>• 2 weeks paid classroom training<br>• 1 week of shadow-based training with tenured representatives<br><br>Qualifications<br>• Prior customer service experience required (call center, administrative support, retail customer care, receptionist, or related).<br>• Strong communication and problem solving skills.<br>• Ability to manage a high call volume with professionalism.<br>• Comfortable working on-site Monday through Friday with availability one Saturday per month.<br>• Interest in learning the mortgage industry and growing within the organization.<br><br>Why This Opportunity?<br>• Entry point into a stable and growing mortgage and financial services field<br>• Structured training and development<br>• Consistent full-time hours and long-term career path potential
<p>We are looking for an experienced Scrum Master to join our dynamic team in Tempe, Arizona. Your primary focus is to guide performance, collaboration, and execution while working constructively within the team and with members of the organization. </p><p><strong> </strong></p><p><strong>What you’ll Do:</strong></p><ul><li>Support multiple Scrum teams maintaining the Sales & Servicing technology including Salesforce, the public websites, and other applications </li><li>Use Agile ceremonies that produce the benefits intended by the Agile framework, including planning of releases, removing impediments, providing guidance, and supporting Agile teams to provide high-quality products using inspect and adapt cycles. </li><li>Accelerate the learning and growth of one or more distributed Agile teams in developing a lean-Agile mindset, improving practices, and guiding them to more predictable delivery of high-quality products. </li><li>Oversee the use of an accurate, complete, readable, single source for artifacts and workflow information that we need to engage in planning, observe/monitor work in progress, and measure the inspect and adapt cycle at the scrum team level. </li><li>Manage full alignment across dependent teams within a release train; manage risks and dependencies such that all parties are aligned with delivery strategy and sequence. Drive over-communication as necessary to ensure a shared understanding of dependencies. </li><li>Proactively identify and communicate impediments to expedite resolution. </li><li>Promote scrum team accountability for ensuring the sprint commitment is less than / very close to the average velocity over the last four sprints, maximizing the likelihood of delivery on sprint.</li><li>Solid foundational knowledge of Salesforce.. </li><li>Deep understanding of Atlassian suite (Jira, Confluence) with a strong focus on metrics, dashboards and reporting. </li><li>Hands-on experience with Agile software development methodologies, values, and procedures. </li><li>Significant experience working with Agile methodologies on large-scale, technically complex projects for a large enterprise. </li><li>Thorough understanding of the software development life cycle.</li></ul><p><br></p>
We are looking for an experienced IT Manager or Director to oversee and optimize technology systems while ensuring seamless operations for our organization. This role requires a strategic leader who can manage infrastructure, lead a team, and implement best practices to enhance efficiency and security. Based in Tempe, Arizona, this position offers an exciting opportunity to drive innovation and deliver impactful technology solutions.<br><br>Responsibilities:<br>• Oversee the management and maintenance of Active Directory systems to ensure secure and efficient user access.<br>• Develop and implement backup strategies to safeguard data and ensure reliable recovery processes.<br>• Manage and configure Cisco technologies to optimize network performance and security.<br>• Supervise the installation, repair, and maintenance of computer hardware across the organization.<br>• Establish and monitor configuration management protocols to maintain system consistency and compliance.<br>• Lead the IT team, providing guidance and support to achieve departmental goals and deliver high-quality service.<br>• Conduct regular assessments of technology infrastructure to identify areas for improvement and implement upgrades.<br>• Collaborate with other departments to align IT strategies with organizational objectives.<br>• Ensure adherence to cybersecurity standards and practices to protect sensitive information.<br>• Monitor IT budgets and allocate resources effectively to achieve operational efficiency.
