We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Tempe, Arizona. In this role, you will provide technical assistance and troubleshooting support to ensure smooth operations for end-users. This is a long-term contract position offering an excellent opportunity to enhance your technical expertise and contribute to a collaborative environment.<br><br>Responsibilities:<br>• Respond promptly to support requests and resolve technical issues for end-users.<br>• Manage and troubleshoot Active Directory accounts and permissions.<br>• Diagnose and resolve issues related to Microsoft Windows 10 and related software.<br>• Monitor and resolve service desk tickets efficiently, ensuring timely resolutions.<br>• Provide step-by-step guidance to users experiencing technical difficulties.<br>• Install and configure hardware and software components as needed.<br>• Collaborate with team members to identify recurring issues and implement solutions.<br>• Maintain detailed records of issues, resolutions, and user interactions.<br>• Ensure all systems are operating optimally through routine checks and updates.
We are looking for a dedicated Help Desk Analyst I to join our team in Mesa, Arizona, on a long-term contract basis. This role involves providing technical support and troubleshooting assistance to ensure smooth daily operations for end-users. The ideal candidate will possess strong problem-solving skills and technical knowledge to address and resolve user issues effectively.<br><br>Responsibilities:<br>• Provide first-level technical support to end-users, addressing hardware and software issues promptly.<br>• Utilize Active Directory to manage user accounts and access permissions.<br>• Troubleshoot and resolve issues related to Microsoft Windows 10 operating systems.<br>• Respond to and resolve service desk tickets efficiently, ensuring timely resolution.<br>• Assist users with basic troubleshooting for system errors and application problems.<br>• Document and track all support interactions and solutions accurately.<br>• Collaborate with team members to escalate complex issues to higher support levels as needed.<br>• Maintain a high level of customer service and professionalism during all interactions.<br>• Identify recurring issues and suggest improvements to minimize future disruptions.
<p>We are seeking a proactive and personable Front Desk Coordinator to be the welcoming face of our Phoenix office. In this temp to hire role, you will provide key administrative, reception, and organizational support while working with general office software. A successful candidate will have outstanding communication skills, attention to detail, and the ability to multitask in a dynamic environment. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and direct visitors, clients, and team members in a professional manner</li><li>Answer and route incoming calls, handle inquiries, and manage reception email correspondence</li><li>Maintain the front desk area and conference rooms; manage office supplies and mail distribution</li><li>Schedule meetings and support the coordination and set-up of office events</li><li>Assist in general administrative duties, including data entry, document preparation, and filing</li></ul>
We are looking for an attentive and compassionate Healthcare Call Center Representative to join our team on a long-term contract basis in Phoenix, Arizona. In this role, you will play a vital part in ensuring a positive experience for patients and callers by addressing inquiries, responding to emergencies, and maintaining high standards of confidentiality. Your ability to handle high call volumes with professionalism and care will be crucial to success.<br><br>Responsibilities:<br>• Manage incoming calls efficiently, ensuring timely and accurate handling of inquiries.<br>• Utilize telecommunications systems and software platforms to route calls effectively and maintain communication standards.<br>• Respond promptly to emergency codes and alarms, initiating necessary actions to ensure safety.<br>• Make emergency announcements clearly and concisely in critical situations.<br>• Apply communication tools and techniques to foster understanding and collaboration across diverse patient populations.<br>• Uphold confidentiality and professionalism in all interactions to protect sensitive information.<br>• Maintain knowledge of multiple IT applications relevant to the role.<br>• Deliver excellent customer service by assessing caller needs and providing appropriate resolutions.<br>• Handle high call volumes, averaging over 300 calls per shift, with a focus on efficiency and kindness.<br>• Collaborate with team members to ensure seamless communication and support during emergencies.
Customer Care Representative – Mortgage Services<br><br>Location: Tempe, AZ (On-site, Rio Salado Pkwy & Loop 101)<br><br>Pay: $20/hour<br><br>Employment Type: Full-Time <br><br>Industry: Mortgage & Financial Services<br><br>About the Role<br>Robert Half is partnering with a rapidly growing national mortgage and financial services company in Tempe to hire multiple Customer Care Representatives. This is an excellent entry-level opportunity for candidates looking to begin a career in the mortgage industry. The role is 100% on-site in a modern, high-volume call center environment.<br><br>Position Overview<br>As a Universal Customer Care Agent, you will support mortgage customers through both inbound and outbound calls. You’ll assist callers with questions regarding payments, escrow, and general account inquiries, as well as reach out to customers who may be past due on their mortgage payments.<br><br>Key Responsibilities<br>• Handle inbound calls regarding mortgage payments, escrow questions, and general loan support.<br>• Conduct outbound calls to customers regarding missed or past-due payments.<br>• Provide clear, accurate, and customer-focused assistance across all inquiries.<br>• Document all customer interactions in the internal system with accuracy and attention to detail.<br>• Follow all compliance standards and customer care guidelines.<br>• Participate in ongoing training and coaching sessions.<br><br>Schedule<br>Full-time – 40 hours/week<br>Monday–Friday schedules:<br>• Fall/Winter: 10:00 AM – 7:00 PM<br>• Spring/Summer: 9:00 AM – 6:00 PM<br>Monthly Saturday rotation (1 per month):<br>• Fall/Winter: 8:00 AM – 12:00 PM<br>• Spring/Summer: 7:00 AM – 11:00 AM<br><br>Training<br>• 2 weeks paid classroom training<br>• 1 week of shadow-based training with tenured representatives<br><br>Qualifications<br>• Prior customer service experience required (call center, administrative support, retail customer care, receptionist, or related).<br>• Strong communication and problem solving skills.<br>• Ability to manage a high call volume with professionalism.<br>• Comfortable working on-site Monday through Friday with availability one Saturday per month.<br>• Interest in learning the mortgage industry and growing within the organization.<br><br>Why This Opportunity?<br>• Entry point into a stable and growing mortgage and financial services field<br>• Structured training and development<br>• Consistent full-time hours and long-term career path potential
We are looking for an organized and personable Receptionist to join our team in Chandler, Arizona. In this long-term contract position, you will be responsible for managing front desk operations while delivering exceptional customer service to all visitors and staff. This role requires strong multitasking abilities and attention to detail to ensure smooth daily operations.<br><br>Responsibilities:<br>• Greet and assist visitors and staff with professionalism, ensuring a welcoming environment.<br>• Manage incoming calls by answering, directing, and resolving inquiries promptly.<br>• Maintain accurate records and documentation using Epic software.<br>• Provide support for administrative tasks, including scheduling and correspondence.<br>• Coordinate front desk activities to ensure seamless operations.<br>• Uphold company policies and procedures while addressing guest concerns effectively.<br>• Monitor and organize office supplies to ensure availability.<br>• Collaborate with team members to improve processes and enhance service delivery.<br>• Address complaints and concerns with tact and efficiency.<br>• Ensure a clean and organized reception area that reflects company standards.
We are looking for a skilled Business Analyst to join our team in Tempe, Arizona. In this long-term contract role, you will play a pivotal part in analyzing business processes, enhancing customer service operations, and collaborating closely with cross-functional teams. This is an excellent opportunity for professionals who excel in strategic problem-solving and thrive in dynamic retail environments.<br><br>Responsibilities:<br>• Conduct detailed business analysis to identify areas for improvement and recommend actionable solutions.<br>• Collaborate with call center teams to enhance customer service operations and streamline workflows.<br>• Review and analyze documentation to ensure accuracy and compliance with organizational standards.<br>• Work within Agile Scrum frameworks to prioritize tasks and deliver projects efficiently.<br>• Perform gap analyses to identify discrepancies between current and desired business processes.<br>• Utilize tools such as BlackLine to support financial reconciliation and reporting activities.<br>• Communicate findings and recommendations clearly to stakeholders across various departments.<br>• Develop and maintain comprehensive reports to track progress and measure success.<br>• Facilitate meetings with stakeholders to gather requirements and address challenges.<br>• Ensure alignment between technical solutions and business objectives.
We are looking for a detail-oriented Administrative Assistant to join our team on a contract basis in Phoenix, Arizona. In this role, you will provide essential administrative support, ensuring smooth day-to-day operations. This position offers an excellent opportunity to contribute to a focused environment while honing your organizational and communication skills.<br><br>Responsibilities:<br>• Provide administrative support, including managing schedules, maintaining records, and handling correspondence.<br>• Answer incoming calls in a courteous manner and direct inquiries to the appropriate team members.<br>• Perform accurate data entry tasks to maintain up-to-date and organized records.<br>• Assist with receptionist duties, such as greeting visitors and maintaining a welcoming office environment.<br>• Support the preparation and filing of income tax returns by organizing and reviewing relevant documentation.<br>• Coordinate office activities to ensure efficiency and compliance with company policies.<br>• Manage multiple priorities effectively while meeting deadlines.<br>• Collaborate with team members to support various administrative projects as needed.
We are looking for a detail-oriented Cost Clerk to join our team in Phoenix, Arizona, on a contract basis. This role involves collaborating with multiple departments, including accounting and warehouse operations, to ensure accurate inventory control and data management. The ideal candidate will bring strong organizational skills and the ability to handle data entry tasks efficiently while maintaining high levels of accuracy.<br><br>Responsibilities:<br>• Verify daily receiving batches upon receipt from the warehouse and ensure proper documentation.<br>• Update and maintain the Arizona Daily Receiving Log to ensure accurate tracking.<br>• Conduct bi-monthly audits of the Receiving Log and resolve any identified issues.<br>• Organize, archive, and number daily receiving packets for easy retrieval.<br>• Identify and address discrepancies related to claims and receiving breaks.<br>• Process inventory adjustments and coordinate code-to-code movements and layer adjustments with validation from the Staff Accountant.<br>• Log sample items received in the distribution center warehouse.<br>• Scan and archive transfer invoices for future reference.<br>• Assist receivers with necessary documentation and support as required.<br>• Perform additional tasks as assigned to support departmental goals.
<p>We are looking for a dedicated 401k/S125 Service Associate I to join our team in Phoenix, Arizona. This long-term contract position involves providing exceptional customer service for products within the S125 Client Service Center. The role is ideal for someone who thrives in a fast-paced environment and has a keen eye for detail while assisting clients and participants with inquiries, claims, and complaints.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound calls from active and terminated participants, as well as client plan administrators, to resolve inquiries and provide support.</p><p>• Educate clients and participants on S125 products, company policies, procedures, and relevant guidelines or regulations.</p><p>• Escalate tasks and documentation to appropriate teams when necessary to ensure efficient resolution.</p><p>• Maintain accurate records of all interactions by performing data entry and documenting details thoroughly.</p><p>• Develop and apply a working knowledge of products to support clients effectively.</p><p>• Utilize various software platforms, including Salesforce and other company-specific systems, to manage tasks and client interactions.</p><p>• Prioritize and organize workload to meet deadlines and ensure smooth operations.</p><p>• Address complaints and claims in compliance with company policies to maintain strong customer relationships.</p><p>• Collaborate with team members to enhance service delivery and client satisfaction.</p><p>• Perform administrative tasks such as scanning and photocopying documents as needed.</p>
