Customer Care Representative – Mortgage Services<br><br>Location: Tempe, AZ (On-site, Rio Salado Pkwy & Loop 101)<br><br>Pay: $20/hour<br><br>Employment Type: Full-Time <br><br>Industry: Mortgage & Financial Services<br><br>About the Role<br>Robert Half is partnering with a rapidly growing national mortgage and financial services company in Tempe to hire multiple Customer Care Representatives. This is an excellent entry-level opportunity for candidates looking to begin a career in the mortgage industry. The role is 100% on-site in a modern, high-volume call center environment.<br><br>Position Overview<br>As a Universal Customer Care Agent, you will support mortgage customers through both inbound and outbound calls. You’ll assist callers with questions regarding payments, escrow, and general account inquiries, as well as reach out to customers who may be past due on their mortgage payments.<br><br>Key Responsibilities<br>• Handle inbound calls regarding mortgage payments, escrow questions, and general loan support.<br>• Conduct outbound calls to customers regarding missed or past-due payments.<br>• Provide clear, accurate, and customer-focused assistance across all inquiries.<br>• Document all customer interactions in the internal system with accuracy and attention to detail.<br>• Follow all compliance standards and customer care guidelines.<br>• Participate in ongoing training and coaching sessions.<br><br>Schedule<br>Full-time – 40 hours/week<br>Monday–Friday schedules:<br>• Fall/Winter: 10:00 AM – 7:00 PM<br>• Spring/Summer: 9:00 AM – 6:00 PM<br>Monthly Saturday rotation (1 per month):<br>• Fall/Winter: 8:00 AM – 12:00 PM<br>• Spring/Summer: 7:00 AM – 11:00 AM<br><br>Training<br>• 2 weeks paid classroom training<br>• 1 week of shadow-based training with tenured representatives<br><br>Qualifications<br>• Prior customer service experience required (call center, administrative support, retail customer care, receptionist, or related).<br>• Strong communication and problem solving skills.<br>• Ability to manage a high call volume with professionalism.<br>• Comfortable working on-site Monday through Friday with availability one Saturday per month.<br>• Interest in learning the mortgage industry and growing within the organization.<br><br>Why This Opportunity?<br>• Entry point into a stable and growing mortgage and financial services field<br>• Structured training and development<br>• Consistent full-time hours and long-term career path potential
We are looking for dedicated Customer Service Representatives to join our team in Maricopa, Arizona. This is a Contract to permanent position offering an excellent opportunity for career growth and stability. The role involves providing exceptional service to clients while working in a dynamic environment. Following a comprehensive training period, employees will transition to a hybrid schedule.<br><br>Responsibilities:<br>• Deliver outstanding customer service through phone calls, emails, and other communication channels.<br>• Handle inquiries and resolve issues efficiently while maintaining professionalism.<br>• Accurately document customer interactions and follow up on unresolved matters.<br>• Collaborate with team members to ensure seamless service delivery.<br>• Participate in training sessions to gain a thorough understanding of company procedures and policies.<br>• Adhere to schedule requirements, including office-based and hybrid work arrangements.<br>• Maintain knowledge of company offerings and provide detailed information to customers.<br>• Work towards achieving performance goals and contributing to team success.<br>• Adapt to occasional changes in work schedules based on business needs.<br>• Ensure compliance with company standards and guidelines in all interactions.
<p><strong>Position: Customer Service - Worksite Representative (Contract-to-Hire)</strong></p><p><strong>Location:</strong> 2155 W Pinnacle Peak Road #100, Phoenix, AZ 85027</p><p><strong>Type:</strong> Onsite Training → Hybrid (3 days onsite / 2 days remote once proficient)</p><p><strong>Training Schedule:</strong> 7–8 weeks, <strong>40 hours per week</strong>, 100% onsite</p><p><strong>Hours:</strong> Must be able to work any shift between <strong>7:30 AM – 6:00 PM CT</strong></p><p><strong>Interview Process:</strong> Potential 2 rounds (initial virtual, second onsite)</p><p><strong>Opportunity Type:</strong> Temp‑to‑Perm</p><p><strong>Tentative Hourly Rate:</strong> $20 per hour</p><p> </p><p><strong>Position Overview</strong></p><p>The Worksite Representative serves as the first point of contact for policyholders, addressing inquiries with professionalism, empathy, and a strong customer‑focused approach. In this role, you will handle inbound calls, assist with claim intake, provide policy information, and support customers with troubleshooting self‑service tools. This position requires strong communication skills, attention to detail, and the ability to work in a fast‑paced, metrics-driven environment.</p><p> </p><p><strong>Key Responsibilities</strong></p><p><strong>Customer Support & Call Handling</strong></p><ul><li>Answer incoming calls and assist policyholders with insurance product information.</li><li>Respond to client questions regarding policy status, claims, billing, or service-related issues.</li><li>Perform claim intake and document information accurately according to departmental guidelines.</li><li>Help customers troubleshoot basic technical issues related to online or self‑service tools.</li><li>Transfer calls to appropriate sales teams when needed to support APV revenue growth.</li></ul><p><strong>Service Quality & Compliance</strong></p><ul><li>Consistently meet or exceed departmental KPIs including quality, handle time, after‑call work, and overall performance metrics.</li><li>Follow established guidelines, policies, and procedures to ensure accuracy and compliance.</li></ul><p><strong>Team Collaboration & Process Support</strong></p><ul><li>Support organizational improvements by providing feedback to leadership.</li><li>Participate in a high‑energy team environment and uphold the company’s core values including empathy, ownership, and problem‑solving.</li></ul><p><strong>Flexibility & Additional Duties</strong></p><ul><li>Expected to work any shift that falls within the <strong>7:30 AM – 6:00 PM CT</strong> operating window.</li><li>Willingly take on additional responsibilities as assigned.</li></ul><p> </p><p><br></p>
<p>We are looking for a dedicated 401k/S125 Service Associate I to join our team in Phoenix, Arizona. This long-term contract position involves providing exceptional customer service for products within the S125 Client Service Center. The role is ideal for someone who thrives in a fast-paced environment and has a keen eye for detail while assisting clients and participants with inquiries, claims, and complaints.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound calls from active and terminated participants, as well as client plan administrators, to resolve inquiries and provide support.</p><p>• Educate clients and participants on S125 products, company policies, procedures, and relevant guidelines or regulations.</p><p>• Escalate tasks and documentation to appropriate teams when necessary to ensure efficient resolution.</p><p>• Maintain accurate records of all interactions by performing data entry and documenting details thoroughly.</p><p>• Develop and apply a working knowledge of products to support clients effectively.</p><p>• Utilize various software platforms, including Salesforce and other company-specific systems, to manage tasks and client interactions.</p><p>• Prioritize and organize workload to meet deadlines and ensure smooth operations.</p><p>• Address complaints and claims in compliance with company policies to maintain strong customer relationships.</p><p>• Collaborate with team members to enhance service delivery and client satisfaction.</p><p>• Perform administrative tasks such as scanning and photocopying documents as needed.</p>
<p><br></p><ul><li><strong>Position: Loyalty Service/Customer Service Representative - Bilingual-Spanish/English (Contract to Hire)</strong></li><li><strong>Location: 2155 West Pinnacle Peak Road, ## 100, Phoenix, Arizona, 85027, United States</strong></li><li><strong>Type: ONSITE from 7:30am-6:00pm CST- timeframe. Monday-Friday</strong></li><li><strong>Job Schedule: 5 days in office</strong></li><li><strong>Tentative Hourly Pay: $22/per hour</strong></li></ul><p><br></p><p>Job Summary</p><p>Often the first point of contact for customers, the Worksite Representative is responsible for addressing customer service concerns, inquiries and activities. The Loyalty Service Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Loyalty Service Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined products and systems.</p><p><strong>Responsibilities:</strong></p><p>• Supporting policyholders with insurance product information</p><p>• Answering PFP calls and responding to policyholder inquires with claims, service and intake related issues</p><p>• Provide detailed information about policies statuses</p><p>• Assist with basic technical troubleshooting for self-service related issues</p><p>• Ability to send transfers to the PFP sales team to increase APV revenue</p><p>• Ability to handle claim intake for PFP</p><p>• Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPIs.</p><p>• Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership.</p><p>• Willingness to participate in partnership training and mentoring of Junior Representatives.</p><p>• Willingness to perform other duties as assigned.</p><p>• Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe.</p><p>• Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership</p><p> </p><p><strong>Skills</strong></p><p>• Previous experience working as a customer service representative.</p><p>• Strong knowledge of worksite products and services</p><p>• Friendly and professional demeanor.</p><p>• Excellent communication and interpersonal skills.</p><p>• Basic computer skills and knowledge of database software.</p><p>• Demonstrated attention to detail, organizational skills, and time management skills.</p><p>• Ability to work a flexible schedule to meet the needs of the business and performance requirements.</p><p>• Ability to remain calm in stressful situations.</p><p>• Ability to explain detailed policy concepts in a simple way</p><p>• Bilingual skills (verbal, written, read) in Spanis</p>
We are looking for an attentive and compassionate Healthcare Call Center Representative to join our team on a long-term contract basis in Phoenix, Arizona. In this role, you will play a vital part in ensuring a positive experience for patients and callers by addressing inquiries, responding to emergencies, and maintaining high standards of confidentiality. Your ability to handle high call volumes with professionalism and care will be crucial to success.<br><br>Responsibilities:<br>• Manage incoming calls efficiently, ensuring timely and accurate handling of inquiries.<br>• Utilize telecommunications systems and software platforms to route calls effectively and maintain communication standards.<br>• Respond promptly to emergency codes and alarms, initiating necessary actions to ensure safety.<br>• Make emergency announcements clearly and concisely in critical situations.<br>• Apply communication tools and techniques to foster understanding and collaboration across diverse patient populations.<br>• Uphold confidentiality and professionalism in all interactions to protect sensitive information.<br>• Maintain knowledge of multiple IT applications relevant to the role.<br>• Deliver excellent customer service by assessing caller needs and providing appropriate resolutions.<br>• Handle high call volumes, averaging over 300 calls per shift, with a focus on efficiency and kindness.<br>• Collaborate with team members to ensure seamless communication and support during emergencies.
<p>The NetSuite Consultant will serve as the key internal resource for optimizing and maintaining the NetSuite platform across seven existing labs, each with its own P& L. This individual will clean up and enhance the current NetSuite environment, migrate financial data from legacy systems such as QuickBooks, and implement standardized processes, rules, and SOPs to ensure smooth and consistent operations across the accounting function.</p><p><br></p><p>This is a collaborative, hands-on role that bridges accounting, IT, and operations to improve efficiency, accuracy, and reporting. The ideal candidate is a technically strong and process-oriented consultant who can bring structure and scalability to a growing, multi-entity business environment.</p><p><br></p><p>Key Responsibilities</p><p>Assess and optimize the current NetSuite environment for improved stability, performance, and usability.</p><p>Design and implement standardized rules, workflows, and SOPs to support accounting and operations.</p><p>Lead financial data migrations from QuickBooks and other legacy systems into NetSuite.</p><p>Develop and customize NetSuite reports and dashboards to enhance financial visibility.</p><p>Support onboarding of newly acquired dental labs, including system setup, data integration, and accounting alignment.</p><p>Collaborate closely with accounting users to gather requirements, provide training, and promote best practices.</p><p>Work alongside leadership and private equity stakeholders to ensure accurate financial consolidation and reporting.</p><p>Partner with NetSuite’s Advanced Customer Support (ACS) and external consultants as needed to resolve issues and optimize performance.</p>
We are looking for an experienced IT Manager or Director to oversee and optimize technology systems while ensuring seamless operations for our organization. This role requires a strategic leader who can manage infrastructure, lead a team, and implement best practices to enhance efficiency and security. Based in Tempe, Arizona, this position offers an exciting opportunity to drive innovation and deliver impactful technology solutions.<br><br>Responsibilities:<br>• Oversee the management and maintenance of Active Directory systems to ensure secure and efficient user access.<br>• Develop and implement backup strategies to safeguard data and ensure reliable recovery processes.<br>• Manage and configure Cisco technologies to optimize network performance and security.<br>• Supervise the installation, repair, and maintenance of computer hardware across the organization.<br>• Establish and monitor configuration management protocols to maintain system consistency and compliance.<br>• Lead the IT team, providing guidance and support to achieve departmental goals and deliver high-quality service.<br>• Conduct regular assessments of technology infrastructure to identify areas for improvement and implement upgrades.<br>• Collaborate with other departments to align IT strategies with organizational objectives.<br>• Ensure adherence to cybersecurity standards and practices to protect sensitive information.<br>• Monitor IT budgets and allocate resources effectively to achieve operational efficiency.
<p>Business Development Representative (BDR) </p><p>Scottsdale, AZ 85251 (Hybrid - 3 days/week in office) </p><p>$55,000 - $60,000 base salary + commissions </p><p><br></p><p> Are you motivated, efficient, and eager to play a key role in the growth of an innovative payment technology organization? We’re seeking a Business Development Representative to help drive outbound engagement, qualify new opportunities, and kickstart meaningful conversations with potential clients across regulated markets. </p><p><br></p><p> This is a fantastic opportunity for someone who thrives in a fast-paced environment and wants to build a long-term career in sales and business development. </p><p><br></p><p>What You’ll Do: </p><p>Generate & qualify leads through market research, competitor insights, and targeted prospect lists. Drive outbound outreach via cold calls, email campaigns, and social strategies while clearly communicating the value of our payment solutions. Collaborate with sales, marketing, and product teams to hand off experience in leads with thorough notes and prospect insights. Build relationships through virtual/in‑person networking and stay informed on industry trends and competitor activity. Track performance in the CRM and consistently meet activity goals for calls, emails, and meetings booked. </p><p><br></p><p>What You Bring:</p><p>Excellent written and verbal communication abilities. Strong active listening skills and the ability to tailor messaging. Exceptional organization and time-management abilities. Ability to develop creative outbound strategies and understand business needs. Strong interpersonal skills and comfort engaging with prospects. Self-driven, proactive, and motivated by achieving goals. </p><p><br></p><p>Why This Role Is a Great Opportunity:</p><p>Join a rapidly scaling organization shaping the future of payment technology. Make a meaningful impact on company growth. Supportive, collaborative team environment. Clear promotion path into senior business development roles—performance-based advancement is encouraged. Strong benefits package (medical, dental, vision, life, disability). 401(k) match, generous PTO (3 weeks to start), and hybrid/remote flexibility depending on location. Base salary + commission for each experience in meeting booked.</p>
<p>We are looking for a detail-oriented Assistant Project Manager to support the execution of high-voltage electrical construction projects in Mesa, Arizona. In this role, you will assist with all phases of project management, including planning, scheduling, material procurement, and closeout, while ensuring safety, quality, and budgetary goals are met. You will collaborate closely with senior leadership and project teams to ensure all project objectives are successfully achieved. </p><p><br></p><p>Responsibilities:</p><p>• Prepare and manage project documentation, including schedules, submittals, and proposals, to support preconstruction activities.</p><p>• Monitor and enforce compliance with safety protocols, policies, and programs across all project teams and subcontractors.</p><p>• Facilitate regular communication with Senior Project Managers, field staff, and subcontractors to ensure project updates and requirements are addressed.</p><p>• Track and analyze project schedules, budgets, and cost impacts to provide accurate forecasting and reporting.</p><p>• Assist with processing change orders by evaluating cost and schedule adjustments and maintaining detailed records.</p><p>• Coordinate procurement of materials, manage inventory, and oversee subcontractor activities to maintain project timelines.</p><p>• Ensure project budgets are updated and tracked, addressing any modifications or production changes as needed.</p><p>• Prepare and submit payment applications, ensuring accuracy to support cash flow and subcontractor progress tracking.</p><p>• Oversee subcontractor payment approvals, ensuring compliance with lien release requirements and completion percentages.</p><p>• Manage project closeout tasks, including document archiving, warranty manual preparation, and punch list resolution.</p>
<p>We are seeking a detail-oriented and proactive Purchasing & Inventory Specialist to join our client’s team. This role is responsible for managing the procurement process, optimizing shipping and inventory practices, and supporting the sales and warehouse teams to ensure smooth operations.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Review and approve detailed sales orders.</li><li>Create, prepare, send, and revise purchase orders for products including equipment, supplies, software, materials, components, and services.</li><li>Optimize shipping methods and costs to ensure the best value for the organization and its customers.</li><li>Expedite orders with distributors or manufacturers as needed.</li><li>Provide accurate product lead times and estimated ship dates for all open orders.</li><li>Process and receive purchase and sales orders in the ERP system.</li><li>Monitor distribution partners’ inventory levels and lead times.</li><li>Enter new part numbers into the ERP system with correct income/expense account alignment.</li><li>Generate weekly reports on purchasing transactions, including volume and dollar value of processed and open orders.</li><li>Notify the sales team of vendor discount pricing issues at least 15 days before expiration.</li><li>Ensure inventory transactions reflect the actual physical movement of items, including RMAs.</li><li>Request demo equipment from distribution or manufacturing partners.</li><li>Investigate and resolve transaction and billing discrepancies.</li><li>Assist with monthly inventory counts and related investigations.</li><li>Support warehouse operations including shipping, pre-kitting, and receiving inventory as needed.</li><li>Serve as a backup for warehouse staff in shipping and receiving.</li><li>Recommend improvements to purchasing systems to enhance vendor relationships and reduce costs.</li><li>Collaborate with inventory control and sales teams to maintain appropriate inventory levels.</li><li>Identify and manage obsolete or slow-moving stock to minimize losses.</li><li>Provide support to the Sales Team during peak periods.</li><li>Assess, manage, and mitigate procurement-related risks.</li><li>Perform other duties as assigned.</li></ul><p><br></p>
<p>You will be the primary owner of our Laravel-based backend systems - including multiple subdomains, internal admin tools, webviews used by iOS/Android apps, and several high-traffic API endpoints that integrate with our legacy .NET/C# API server. This role blends architecture, hands-on development, performance tuning, refactoring, and cross-team collaboration with our mobile, product, design, and data teams.</p><p><br></p><p>You’ll work on a modern Laravel 12 codebase with jobs, DTOs, API resources, complex caching, external integrations, and large relational datasets (MSSQL). You will have a major impact on system reliability, developer experience, code quality, and shaping how our web stack evolves.</p><p><br></p><p>This is a great role for an engineer who loves ownership, clean architecture, performance, and building systems that need to scale.</p><p><br></p><p><strong>What You’ll Own (Key Responsibilities)</strong></p><p>1. Core Laravel Architecture & Development</p><ul><li>Maintain and evolve a large Laravel 12 ecosystem with multiple subdomains and route domains.</li><li>Build and maintain APIs consumed by iOS, Android, watchOS, and internal admin systems.</li><li>Implement robust architecture using DTOs, API Resources, traits, enums, jobs, and caching strategies.</li><li>Ship clean, maintainable, well-tested code using best practices (SOLID, DRY, PSR, Pint, feature tests, etc.).</li></ul><p><br></p><p><br></p><p>2. Multi-Subdomain Infrastructure</p><ul><li>Own the routing system that dynamically loads route files based on subdomain rules.</li><li>Manage complex InertiaJS + Vue3 integrations for our admin tools and webviews.</li><li>Ensure seamless behavior across Android/iOS webviews and browser contexts.</li></ul><p><br></p><p>3. Performance, Scaling & Reliability</p><ul><li>Optimize database access (MSSQL), Eloquent relationships, indexing, and caching layers.</li><li>Design and manage high-volume background jobs (e.g., Stripe renewal workflows, scheduled jobs, bulk emailing).</li><li>Maintain and optimize server infrastructure (EC2, ELB, Forge/Envoyer); familiarity with Laravel queues a plus for future scaling initiatives</li></ul><p><br></p><p>4. Integrations & External Systems</p><ul><li>Maintain integration with the legacy .NET API system.</li><li>Integrate with third-party services including Stripe, Campaign Monitor/EventBridge, Golf Genius, and others.</li><li>Build and maintain DTO pipelines for merging external data with our Course + Player models.</li></ul><p><br></p><p>5. Code Quality, Tooling & Developer Experience</p><ul><li>Lead improvements to our coding standards, documentation, tests, and CI/CD workflows.</li><li>Enhance internal tooling for logs, admin dashboards, data exports, auditing, and API responses.</li><li>Provide guidance and mentorship to the rest of the team where needed.</li></ul><p><br></p><p>6. Cross-Team Technical Leadership</p><ul><li>Work closely with mobile engineers to provide fast, reliable API endpoints.</li><li>Collaborate with product and design on new features and projects.</li><li>Participate in roadmap discussions and provide architectural direction and tradeoff analysis.</li></ul><p><br></p>
