58 results for Order Entry Specialist in Philadelphia, PA
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The Order Entry/Customer Service Specialist is responsible for processing customer orders, ensuring accurate and timely fulfillment, and providing exceptional service to customers. This role involves maintaining strong communication with customers, assisting with inquiries, resolving issues, and coordinating with internal teams to ensure smooth order processing and delivery.
Responsibilities:
- Respond to customer inquiries regarding product availability, order status, and returns.
- Resolve customer complaints or issues, providing appropriate solutions.
- Maintain professional and courteous communication with customers via phone, email, or chat.
- Maintain accurate customer records, including order history and preferences.
- Update customer information in the system as needed.
- Generate reports related to orders, customer feedback, and any outstanding issues.
- Proficient in using order management and CRM software.
- Strong written and verbal communication skills.
- Ability to handle multiple tasks in a fast-paced environment.
- Detail-oriented with strong organizational skills.
- Ability to work independently and as part of a team.
- Knowledge of product inventory management is a plus.
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