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6 results for Help Desk Analyst Ii in Philadelphia, PA

Help Desk/Desktop Support Analyst

Philadelphia, PA
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Philadelphia, Pennsylvania. In this long-term contract role, you will play a key part in providing hands-on technical assistance and troubleshooting support to ensure smooth operations. This position offers an excellent opportunity for individuals eager to grow their IT skills while contributing to essential projects. Responsibilities: • Assist in the installation, setup, and maintenance of computer systems and hardware. • Respond to IT-related inquiries and provide solutions to technical issues via phone or in-person support. • Troubleshoot and resolve problems related to Windows operating systems, including Windows 10 and Windows 11. • Carry and deliver equipment to designated locations within the facility as needed. • Manage service desk tickets and ensure timely resolution of user concerns. • Utilize Active Directory to manage user accounts and permissions effectively. • Provide basic troubleshooting and technical support for common software and hardware issues. • Collaborate with team members to ensure seamless migration to Windows 11. • Document technical processes and solutions to improve future support efforts.
2026-04-06T00:00:00Z

L2 Help Desk Support Engineer

Eagleville, PA
onsite
Contract / Temporary to Hire
30 - 34 USD / Hourly
We are looking for an experienced L2 Help Desk Support Engineer to join our team in King of Prussia, Pennsylvania. In this Contract to permanent role, you will provide direct technical support to end users, addressing hardware, software, and peripheral issues while ensuring a seamless customer experience. The position offers an excellent opportunity to work in the dynamic insurance industry, contributing to problem resolution and system optimization. Responsibilities: • Deliver prompt and detail-oriented technical support to on-site and remote employees, ensuring issues are resolved efficiently. • Manage and prioritize incoming service tickets, adapting to changing priorities as needed. • Diagnose and resolve technical problems related to hardware, software, and network systems. • Administer and troubleshoot Active Directory, Office 365, Intune, and other enterprise tools. • Collaborate with internal and external resources to address complex incidents and provide timely solutions. • Communicate updates and resolutions to users regarding open service requests. • Document issues and resolutions thoroughly to contribute to the development of a comprehensive knowledge base. • Perform network troubleshooting to identify and resolve connectivity issues. • Advocate for expedited resolution of critical issues, ensuring minimal disruption to operations. • Work with major hardware platforms such as Dell, Lenovo, and HP to provide effective support.
2026-04-03T00:00:00Z

Financial Crimes Analyst II

Newark, DE
onsite
Temporary
38 - 44 USD / Hourly
We are looking for a skilled Financial Crimes Analyst II for a client of ours. In this long-term contract role, you will play a pivotal part in ensuring the organization’s compliance with financial crime regulations, including AML, BSA, and the Patriot Act. Your expertise will support internal controls testing, risk assessments, and policy development to mitigate potential compliance gaps and risks. Responsibilities:• Conduct periodic testing of internal controls related to the organization’s risk assessment program, ensuring compliance with regulatory standards.• Monitor, analyze, and escalate issues related to AML, BSA, OFAC, and the Patriot Act components of the compliance program.• Collaborate with business units to develop risk self-assessment programs and enhance overall compliance processes.• Evaluate compliance risks and recommend updates to policies, procedures, and processes to strengthen internal controls.• Assist in creating and revising policies and procedures across the organization to align with financial crime regulations.• Act as a liaison with internal departments and external stakeholders to address compliance concerns and ensure consistent communication.• Maintain detailed logs of audit follow-ups and open compliance issues, ensuring timely resolutions and accurate tracking.• Participate in organization-wide projects to implement best practices and improve operational efficiency.• Provide technical expertise and guidance to resolve complex compliance issues and support customer service excellence.
2026-03-20T00:00:00Z

Technical Business Analyst III

Philadelphia, PA
onsite
Temporary
42 - 46 USD / Hourly
Technical Business Analyst IIILocation: Philadelphia, PA (Hybrid – onsite 3-4x a week)Employment Type: 38 Weeks, ASAP-12/31/2026 with potential extensionRole OverviewThe Technical Business Analyst III supports large-scale mobile and eCommerce platforms by translating business needs into clear, actionable technical requirements. This role partners closely with product, engineering, UX, and testing teams to deliver high-quality customer-facing solutions.Key Responsibilities<ul><li>Define and document business and technical requirements, including user stories, workflows, APIs, and data mappings</li><li>Create and groom front-end and back-end user stories in Jira with acceptance criteria and integration details</li><li>Develop Swagger (OpenAPI) specifications and JSON API payloads</li><li>Analyze third-party APIs and system integrations</li><li>Collaborate with cross-functional teams throughout design, development, testing, and deployment</li><li>Support testing activities by validating delivered functionality against requirements</li><li>Participate in Agile ceremonies and contribute to sprint planning and execution</li><li>Create product and customer journey documentation, including digital communications (email/SMS)</li></ul>
2026-04-02T00:00:00Z

Workday Testing Analyst

Norristown, PA
remote
Temporary
66.5 - 77 USD / Hourly
We are looking for a skilled Workday Testing Analyst to join our team in King of Prussia, Pennsylvania. In this long-term contract position, you will play a pivotal role in ensuring the accuracy and compliance of system changes, particularly related to Workday purge functionality and data retention processes. Your expertise will contribute to maintaining high standards of performance, reliability, and security within the Workday system. Responsibilities: • Develop and implement comprehensive test plans and procedures for Workday integrations and purge functionality. • Create detailed test scripts and generate test data to ensure accurate validation of system processes. • Oversee all testing activities, including execution, documentation, and tracking of issues. • Validate data retention processes and purge logic within Workday to ensure compliance with organizational policies. • Conduct usability testing to evaluate system performance, scalability, reliability, and security. • Document and monitor testing progress and results, providing detailed reports to stakeholders. • Collaborate closely with configuration and compliance teams to ensure thorough testing coverage. • Participate in project meetings and deliver status updates to managers and team leads. • Escalate any testing-related issues promptly to ensure timely resolution. • Maintain a structured and organized approach to testing tasks, adhering to deadlines and project goals.
2026-04-06T00:00:00Z

Salesforce - Data Reporting Analyst

Conshohocken, PA
remote
Temporary
0 - 0 USD / Yearly
We are looking for a skilled Salesforce Data Reporting Analyst to join our team on a contract basis in West Conshohocken, Pennsylvania. In this role, you will transform sales performance data into actionable insights, enabling leadership to refine processes and achieve measurable results. This position requires expertise in data analysis, reporting, and visualization, with a strong focus on tools like Power BI, Excel, and Salesforce platforms. Responsibilities: • Evaluate and measure the success of sales-enabled programs, including campaigns, events, promotions, and onboarding initiatives. • Develop and maintain measurement frameworks, scorecards, and dashboards to track program performance and identify improvement opportunities. • Analyze customer and practitioner behaviors to uncover trends that drive conversion, retention, and engagement. • Provide insights into optimizing sales and marketing processes, including segmentation, timing, and follow-up strategies. • Create and manage dashboards and data models in Power BI, ensuring accurate and up-to-date reporting. • Perform ad-hoc analyses using advanced Excel techniques, including PivotTables and Power Query, to address leadership inquiries. • Design and deliver thorough and well-structured presentations in PowerPoint, effectively translating complex data into clear recommendations. • Extract and interpret data from Salesforce, leveraging its reporting tools and analytics capabilities. • Maintain consistent documentation of reporting logic and data definitions to ensure reliability and trust in the numbers. • Manage multiple priorities efficiently while delivering high-quality results within deadlines.
2026-04-16T00:00:00Z