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67 results for Customer Experience Specialist in Philadelphia, PA

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We are in search of a Customer Experience Specialist to join our team. In this role, you will be working directly with customers, managing their accounts, and answering their queries. This role offers a long-term contract employment opportunity in the industry.

Responsibilities:

• Interact with customers to provide information, answer questions, and manage customer accounts.

• Utilize Cloud Technologies and CRM tools to maintain customer records and ensure a seamless customer experience.

• Analyze and resolve customer inquiries promptly and accurately.

• Leverage Microsoft Excel to monitor customer accounts and take necessary action.

• Use the Database and EO/IR systems to process customer credit applications efficiently.

• Ensure customer satisfaction by providing excellent customer service.

• Utilize the 'About Time' system for effective time management and task prioritization.

• Contribute to the success of the customer by understanding their needs and providing appropriate solutions.

• Proficiency in Cloud Technologies is a must.
• Experience with Customer Relationship Management (CRM) tools is required.
• Knowledge and understanding of Database systems is essential.
• Familiarity with EO/IR systems is needed.
• Expertise in Microsoft Excel is mandatory.
• Prior use of the 'About Time' software is preferred.
• Proven experience in managing Customer Accounts effectively.
• Track record of delivering high levels of Customer Satisfaction.
• Strong background in providing exceptional Customer Service.
• Experience in driving Customer Success.

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

67 results for Customer Experience Specialist in Philadelphia, PA

Customer Experience Specialist We are in search of a Customer Experience Specialist to join our team. In this role, you will be working directly with customers, managing their accounts, and answering their queries. This role offers a long-term contract employment opportunity in the industry. Responsibilities: • Interact with customers to provide information, answer questions, and manage customer accounts.• Utilize Cloud Technologies and CRM tools to maintain customer records and ensure a seamless customer experience.• Analyze and resolve customer inquiries promptly and accurately.• Leverage Microsoft Excel to monitor customer accounts and take necessary action.• Use the Database and EO/IR systems to process customer credit applications efficiently.• Ensure customer satisfaction by providing excellent customer service.• Utilize the 'About Time' system for effective time management and task prioritization.• Contribute to the success of the customer by understanding their needs and providing appropriate solutions.

Service Specialist The Service Specialist is responsible for ensuring timely and professional support to customers and clients through effective communication, process management, and issue resolution. This role requires a strong focus on service excellence, problem-solving, and coordination across internal departments to deliver outstanding results. Responsibilities:<ul><li>Address customer inquiries or concerns via phone, email, and/or in-person interactions with professionalism and efficiency.</li><li>Address and resolve all standard hardware-related issues </li><li>Act as a point of contact for clients, ensuring their needs are met and offering proactive solutions.</li><li>Investigate and resolve service-related issues in a timely manner.</li><li>Escalate concerns to the appropriate team members or departments when necessary.</li><li>Assist in streamlining service processes, ensuring accuracy and efficiency.</li><li>Maintain detailed and accurate records of customer interactions, service requests, and resolutions.</li><li>Work closely with team members to implement customer service strategies.</li></ul>

Customer Support Specialist Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving. What you get to do everyday· Fulfill customer inquiries· Account Management· Troubleshoot software/hardware issues· Build strong customer relationships· Review and analyze customer feedback· Execute remote desktop sessions for troubleshooting· Maintain customer accounts· Document hardware issues· Troubleshoot data performance inquiries· Complete the RMA process

Order Entry/Customer Service The Order Entry/Customer Service Specialist is responsible for processing customer orders, ensuring accurate and timely fulfillment, and providing exceptional service to customers. This role involves maintaining strong communication with customers, assisting with inquiries, resolving issues, and coordinating with internal teams to ensure smooth order processing and delivery. Responsibilities:<ul><li>Respond to customer inquiries regarding product availability, order status, and returns.</li><li>Resolve customer complaints or issues, providing appropriate solutions.</li><li>Maintain professional and courteous communication with customers via phone, email, or chat.</li><li>Maintain accurate customer records, including order history and preferences.</li><li>Update customer information in the system as needed.</li><li>Generate reports related to orders, customer feedback, and any outstanding issues.</li></ul>

Customer Service Representative Do you thrive on delivering exceptional experiences to customers? As a Customer Service Representative, you'll play a vital role in ensuring customer satisfaction, resolving inquiries, and supporting our mission of excellence. Robert Half is looking for enthusiastic, detail-oriented individuals who enjoy engaging with people and solving problems. Responsibilities:<ul><li>Interact with customers via phone, email, or live chat to address inquiries, concerns, and requests.</li><li>Provide accurate information about products and services, resolving issues efficiently while maintaining a professional demeanor.</li><li>Track and update customer profiles, orders, or service tickets through the company's CRM or other software tools.</li><li>Escalate unresolved queries to supervisors or the appropriate departments for timely resolution.</li><li>Collaborate with team members to improve customer care processes, providing feedback to help refine workflows.</li><li>Maintain a thorough understanding of company policies, services, and product offerings to better assist customers.</li><li>Consistently meet or exceed performance metrics, including response time, satisfaction ratings, and issue resolution rates.</li></ul>

Customer Service Representative We are in search of a Customer Service Representative to join our team based in Vineland, New Jersey. This role provides an opportunity to be part of the customer service function in the industry. The employment offers a long-term contract opportunity. Responsibilities:• Efficiently handle customer inquiries regarding orders, product shipments, and complaints.• Ensure effective and long-term resolution of customer issues.• Communicate courteously, politely, and professionally with customers on a daily basis.• Regularly process reports for the management team for sales analysis.• Enter and confirm customer orders accurately and efficiently.• Maintain customer service standards by answering inbound calls and handling both inbound and outbound calls.• Exhibit proficiency in using Microsoft Word and Microsoft Excel.• Manage email correspondence effectively.• Schedule appointments as required.• Maintain accurate customer records and monitor customer accounts

Customer Service Representative Are you passionate about making a difference in patients’ lives? Robert Half is partnering with a healthcare organization to find a dedicated Medical Customer Service Representative. This role is ideal for individuals with excellent communication skills, strong organizational abilities, and a patient-first mindset. Key Responsibilities As a Medical Customer Service Representative, you will:<ul><li>Assist patients by providing guidance on medical assistance programs and helping them navigate available resources.</li><li>Educate patients on understanding their medical bills, insurance benefits, and financial options.</li><li>Collaborate with social workers, physicians, nursing staff, and other healthcare team members to ensure exceptional patient support.</li><li>Communicate with insurance companies to manage patient accounts and resolve discrepancies.</li><li>Utilize administrative tools like Microsoft Outlook, Word, and Excel to handle tasks and track information accurately.</li><li>Support the team by taking on additional responsibilities as needed.</li><li>Travel regularly to client facilities (mileage reimbursement provided).</li></ul>

Customer Service Representative Are you passionate about providing exceptional customer service and fluent in both English and Spanish? Do you thrive in a fast-paced environment and enjoy helping others? Robert Half is seeking a motivated and skilled Bilingual Customer Service Representative to join a local and growing team! This is a fantastic opportunity to showcase your problem-solving abilities, communication skills, and knowledge of service excellence while making a real difference in customers' lives. Key Responsibilities:<ul><li>Serve as the first point of contact for customers, effectively addressing inquiries, concerns, and requests in both English and Spanish.</li><li>Provide information regarding products, services, and policies through phone, email, or other communication channels.</li><li>Solve customer issues quickly and efficiently while maintaining a professional and friendly demeanor.</li><li>Assist customers with insurance billing procedures, ensuring accuracy and compliance with established protocols.</li><li>Accurately document customer interactions and resolutions in the organization's CRM systems.</li><li>Collaborate with internal departments to ensure customer needs are met seamlessly.</li><li>Support continuous improvement initiatives to enhance customer satisfaction and service quality.</li></ul>

Customer Service Representative Are you passionate about making a difference in the healthcare industry? Do you thrive in a fast-paced environment and enjoy providing exceptional customer service? Robert Half is seeking a dedicated and professional Customer Service Representative to join a thriving organization. This is a great opportunity for someone looking to contribute to impactful patient care and enhance the overall healthcare experience. Key Responsibilities:<ul><li>Respond promptly to patient, provider, and payer inquiries via phone, email, or chat, ensuring resolution in a courteous and efficient manner.</li><li>Assist with scheduling appointments, verifying insurance, and explaining healthcare procedures or policies.</li><li>Maintain accurate records of interactions in the healthcare organization's system while ensuring compliance with all applicable HIPAA regulations.</li><li>Collaborate with medical teams to address patient concerns and escalate complex issues when necessary.</li><li>Educate patients about services and assist with payment processing or billing queries.</li><li>Ensure all communications maintain sensitivity and confidentiality related to patient information.</li></ul>

Customer Service Representative We are offering a long term contract employment opportunity for a Customer Service Representative based in New Holland, Pennsylvania. In this role, you will be expected to handle inbound calls, provide exceptional customer service, and perform data entry tasks in a call center environment. Responsibilities • Addressing and resolving customer inquiries and complaints• Handling inbound calls effectively• Maintaining and updating customer records accurately• Conducting data entry tasks and maintaining customer information• Escalating calls to next tier of support as needed• Using database software to track, record, and report customer interactions• Ensuring all email correspondence with customers are handled professionally• Regularly monitoring customer accounts and taking necessary actions

Collections Specialist Are you an experienced Collections Specialist ready to bring your expertise to a dynamic and reputable HVAC company in Wilmington, DE? We’re looking for a results-driven professional to join our team and play a pivotal role in maintaining financial health while providing exceptional service to our clients. Why Work With Us?<ul><li>Reputable Organization: Be part of a trusted name in the HVAC industry, recognized for quality and excellence.</li><li>Career Growth: Opportunity to transition to a permanent role, with room for advancement.</li><li>Team Environment: Join a supportive team that values collaboration and innovation.</li></ul>Key Responsibilities:<ul><li>Manage and monitor accounts receivable to ensure timely collections.</li><li>Communicate with customers to resolve payment discrepancies and secure outstanding payments.</li><li>Collaborate with internal teams to address and resolve account issues.</li><li>Prepare and maintain detailed records of collection activities.</li><li>Provide exceptional customer service while balancing firm but professional collections practices.</li></ul>What We’re Looking For:<ul><li>Experience: 2+ years in collections or accounts receivable, preferably in a service-based industry.</li><li>Skills: Strong negotiation, communication, and problem-solving skills.</li><li>Tech-Savvy: Proficiency in accounting software and Microsoft Office Suite.</li><li>Team Player: Ability to work well independently and collaboratively.</li><li>Detail-Oriented: Keen attention to detail and ability to manage multiple priorities.</li></ul>Ready to make an impact?Apply now to become part of a company that values integrity, innovation, and excellence in every aspect of its business!

Property Damage Claims Specialist We are seeking a Property Damage Claims Specialist to join our team in Allentown, Pennsylvania. In this role, you will handle customer property damage claims related to our electric service operations. You will oversee the claim from initial receipt to final determination and settlement, ensuring all actions comply with state regulations and company policy. This role offers a long term contract employment opportunity and operates in a hybrid mode, with three days on-site and two days working from home. Responsibilities: • Handle customer property damage claims resulting from our service operations • Oversee the entire claims process, from receipt to final determination and settlement • Ensure all actions comply with state regulations and our company's policy • Maintain accurate and timely records of all claims • Provide quality customer service and handle escalated calls when necessary • Maintain confidentiality regarding claims decisions and rationale • Analyze claims to ensure appropriate losses are paid for each event • Assist in determining liability for damage claims • Maintain tracking records of all accepted and denied claims • Handle other duties and projects as assigned.

Amazon Growth Specialist Are you passionate about e-commerce and driven to expand brand presence across global digital markets? Join our client's dynamic team as an Amazon Growth Specialist, where you'll play a crucial role in driving online sales, optimizing product visibility, and enhancing the overall customer experience. If you're someone who thrives in a fast-paced environment and loves tackling new challenges, this is the perfect opportunity for you. Key Responsibilities:<ul><li>Collaborate with buyers and factories to efficiently transfer inventory to various Amazon channels.</li><li>Monitor stock levels and ensure product availability while maintaining accurate records.</li><li>Oversee the creation and optimization of product listings across multiple international Amazon accounts.</li><li>Strategically price products to ensure maximum profitability and market competitiveness.</li><li>Regularly analyze margin data, running detailed margin sheets to identify cost-saving opportunities.</li><li>Stay ahead of market trends to identify and seize opportunities for expanding the product catalog.</li><li>Implement effective visibility strategies to boost online traffic and drive conversions.</li><li>Analyze customer demand and competition to decide on launching new products or variations, collaborating with buyers for international versions when needed.</li><li>Leverage advanced Excel skills to track sales, analyze performance, and make informed decisions based on data.</li><li>Maintain accurate and organized records of inventory, sales performance, and marketing efforts for continuous improvement.</li></ul>

Financial Aid Analyst/Specialist We are offering a contract to hire employment opportunity for a Financial Aid Analyst/Specialist. This role is central to our operations in the education sector, where you will be instrumental in assisting students and families navigate the financial aid process, making higher education accessible and affordable. Responsibilities:• Assist in the management and administration of various financial aid programs.• Counsel students and families on the financial aid process, including application procedures, eligibility requirements, and funding options.• Guide students through the completion of financial aid applications, such as the Free Application for Federal Student Aid (FAFSA), ensuring accuracy and completeness.• Oversee a caseload of financial aid applications, reviewing and verifying application materials, determining eligibility, and awarding financial aid packages based on established guidelines.• Disseminate accurate and timely information regarding scholarship opportunities, grants, work-study programs, and alternative financing options.• Participate in financial aid workshops, orientations, and outreach events to educate the community about financial aid resources and opportunities.• Maintain the confidentiality of student records and adhere to detail oriented ethics and standards in all interactions and communications.• Provide support to various student recruitment and retention initiatives.• Deliver customer service while managing multiple tasks and priorities in a fast-paced environment. For immediate consideration please apply directly to the job posting or call 610-882-1600

Accounts Payable Specialist We are offering a long-term contract employment opportunity in Maple Shade, New Jersey for an Accounts Payable Specialist. This role is centered around the financial services industry, where you will be tasked with handling and managing account coding and various accounting software systems. The workplace is dynamic and requires a detail-oriented individual who can effectively utilize tools like ADP, Concur, and ERP - Enterprise Resource Planning. Responsibilities: • Ensure accurate and efficient processing of customer credit applications• Manage and maintain customer credit records with utmost precision• Respond to and resolve customer inquiries in a timely and detail-oriented manner• Monitor customer accounts and initiate appropriate action when necessary• Handle account coding and manage accounting functions• Utilize accounting software systems effectively for financial services• Work with ADP - Financial Services for efficient account management• Oversee accounts payable (AP) and accrual accounting

Collections Specialist Our client in Elverson, PA, is seeking a skilled and detail-oriented Collections Specialist to join their team. As a key member of the finance department, you’ll play a crucial role in managing receivables, maintaining client relationships, and ensuring outstanding balances are resolved in a timely and detail oriented manner. Key Responsibilities: Contact clients to collect outstanding payments via phone, email, or written correspondence. Review and reconcile customer accounts to ensure accuracy. Investigate and resolve billing discrepancies or disputes. Maintain detailed records of all communication and collection activities. Collaborate with internal teams to resolve account issues and provide excellent customer service. Generate aging reports and provide weekly status updates to management. Ensure compliance with company standards, policies, and relevant regulations. If interested please send resume over to Marcella Misnik marcella.misnik@roberthalf com

Customer Service Representative We are in the process of recruiting a Customer Service Representative for our operations. As a part of our client's team, the Customer Service Representative will be tasked with managing customer queries through various communication channels, providing in-depth knowledge about our products and services, and maintaining updated records of customer interactions. This role is pivotal in our continued growth and success within the industry. Responsibilities:• Managing customer inquiries effectively through email and on-site chat application.• Providing comprehensive information about our range of products and services to customers.• Identifying, troubleshooting, and resolving customer issues and concerns promptly.• Documenting all customer interactions and updating their records accordingly.• Continually developing and maintaining a broad knowledge base of our growing business.

Admissions Specialist A growing company in Warminster is seeking a Claims Adjuster for a long term engagement (will accept candidates looking for full-time OR part-time schedules). This position is 100% on site and will begin immediately. The primary responsibility of this position is the investigation, evaluation, and settlement (through denial, compromise, or payment) of claims arising from physical damage to vehicles, customer property (including higher and more complex cases), and third-party claims involving medium-to-high exposure bodily injury. The role involves reviewing and negotiating service rates, and handling claims. Success in this role requires experience in claims management, as well as a strong commitment to maintaining the integrity of proprietary information. Key Responsibilities: Investigation, Evaluation, and Resolution: Investigate, analyze, and resolve claims related to vehicle damage, customer property, and medium-to-high exposure third-party bodily injury.Assess claim value and liability to recommend settlements through denial, compromise, or payment.Ensure timely and accurate investigations, leveraging advanced techniques and knowledge of the insurance process.Apply specialized knowledge and techniques for understanding risks, insurance products, and claims investigation processes.Collaborate with other departments and stakeholders to understand risks under management and manage products offered.Handle complex and high-stakes claims requiring sound judgment and thorough analysis.Stakeholder Interaction:Communicate effectively with claimants, legal representatives, and stakeholders to manage expectations and maintain professionalism.Address and resolve disputes or escalated issues on complex claims with diplomacy and tact.Explain policy details, coverage limitations, and claim decision rationale clearly and accurately.Confidentiality and Compliance: Ensure the integrity and security of proprietary information throughout claims handling.Adhere to all regulatory and company policies governing the claims process. Proficient in using claims management software and tools to process and document cases.Strong mathematical aptitude for calculating damages and analyzing cost implications.Interpersonal Skills: Excellent communication skills for interacting with claimants, stakeholders, and team members in a clear and professional manner.Strong negotiation skills for settling claims and managing external vendors or partners.Educational Background:For immediate consideration please call the Trevose office of Robert Half at 215-244-1870, or email your resume to us at Kirk.Forchetti@RobertHalf com. Thank you

AR Clerk/Specialist We are offering an exciting opportunity for an AR Clerk/Specialist in Moorestown, New Jersey. The role involves a combination of accounting duties, primarily focused on the efficient management of customer transactions and account receivables. The successful candidate will be integral to the smooth running of the accounts department in our organization. Responsibilities: • Accurate processing and posting of customer payments into QuickBooks • Facilitating the timely issuance of sales invoices and ensuring they are error-free and include the correct sales tax • Assisting in the transition from QuickBooks Desktop to QuickBooks Online • Managing accounts receivable collections and ensuring prompt payment • Ensuring the accurate and timely filing and payment of sales tax • Undertaking project billing tasks, with a familiarity with AIA billing being advantageous • Preparing project P& Ls in Excel and uploading invoices to the customer portal • Maintaining effective communication with clients to resolve any issues or inquiries • Using Microsoft Excel and other Microsoft Office tools to maintain and organize data efficiently • Proactively monitoring customer accounts and taking necessary actions when required.

Cash Application Specialist We are offering a long term contract employment opportunity for a Cash Application Specialist in Ephrata, PA, As a Cash Application Specialist, you will be a crucial part of our team, dealing with customer payments and maintaining financial records. Your role is pivotal in ensuring smooth operation of our accounting functions. Responsibilities:<ul><li>Accurately apply daily cash and payments received via checks, ACH, wire transfers, lockboxes, and credit cards to appropriate customer accounts (Source: RH Accounting and Finance Guide).</li><li>Process adjustments for overpayments, short payments, or incorrect applications as needed.</li><li>Perform daily and monthly reconciliations of customer payments to ensure accuracy between accounts receivable ledgers and bank accounts.</li><li>Investigate and resolve discrepancies in payments or transactions to maintain audit-ready records.</li><li>Collaborate with customers to resolve payment disputes, including missing remittance details or unapplied/unidentified funds.</li><li>Work closely with internal teams (e.g., billing, collections, and account management) to address account-related inquiries.</li><li>Maintain accurate documentation of payment transactions, adjustments, and customer correspondence for audit purposes.</li><li>Generate reports related to unapplied cash, aging of accounts receivables, and payment trends.</li><li>Identify opportunities to streamline cash application workflows and recommend automation or other improvements to enhance efficiency and accuracy.</li><li>Assist in developing procedures and policies for the cash application process.</li><li>Ensure compliance with company policies and financial regulations relevant to cash applications.</li><li>Support audit requests by providing necessary documentation and explanations regarding the cash application process.</li></ul>If interested, please send resume on a Word document to marcella.misnik@roberthalf com

Marketing Specialist 1 We are offering a long-term contract employment opportunity for a Marketing Specialist 1 in King of Prussia, Pennsylvania. This role is primarily centered around researching, analyzing, and providing insights on market conditions to aid in the determination of potential sales for a product or service. The specialist will also be involved in data analysis, story building, and collaboration with various marketing teams. Responsibilities: • Conduct comprehensive analysis of the competitive landscape and market trends to provide actionable insights for product positioning and strategic marketing initiatives. • Develop and refine customer personas based on detailed data analysis to guide marketing campaigns, product development, and sales efforts. • Evaluate and devise methods for data collection such as surveys or questionnaires, and arrange to obtain existing data when necessary. • Create and maintain dashboards and reports using tools like Power BI and Tableau to present insights to key stakeholders. • Collaborate with product management, sales, and marketing teams to ensure alignment between product offerings and market opportunities. • Leverage Excel, PowerBI, SmartSheet, Salesforce, and 6Sense to manage and analyze data. • Utilize strong communication skills to effectively convey insights and strategies to the team and stakeholders. • Apply knowledge of principles and methods for showing, promoting, and selling products or services. • Work independently and manage your time efficiently to meet project deadlines.

AP/AR Specialist We have partnered with a small company on their search for an AP/AR Specialist with proven payroll experience. In this role, you will assist with financial reporting, tax compliance, updating payroll records, processing vendor invoices, preparing annual tax forms, assisting the front desk as needed, resolving accounting discrepancies, maintaining accounting files, and assisting with the annual audit process. The ideal AP/AR Specialist for this role should have a not-for-profit background, have a high level of attention to detail, excellent organizational skills, and great time management skills. Major Responsibilities· Process, verify and reconcile incoming invoices· Handle accounts payable and receivable transactions· Generate client invoices· Post incoming payments· Prepare annual tax forms· Analyze workflow processes· Ensure bills and payroll are paid timely/accurately· Assist with collecting on past due accounts· Prepare financial reports

Accounts Receivable Specialist Robert Half team is seeking an Accounts Receivable Specialist to join our client's teams in Reading, PA. This position you will enter, post and reconcile batches, research and resolve customer A/R issues, prepare aging report, place billing and collection calls, maintain cash receipts journal, update, and reconcile sub-ledger to G/L. This position is a contract opportunity with the possibility of making a meaningful impact within a fast-growing organization. Key Responsibilities:<ul><li>Perform a variety of basic accounting tasks in accordance with standard procedures, including general accounting tasks at field sites, accounts payable, accounts receivables, and payroll liaison activities</li><li>Reconcile bank accounts, posting and balancing financial data in various ledgers</li><li>Input timesheet data</li><li>Verify of documents and codes</li><li>Process payments and compiling segments of monthly closings and annual reports</li><li>Support, communicate, reinforce and defend the mission, values and culture of the organization</li><li> Provides information as requested to shippers, customers, the sales/marketing department and other stakeholders</li><li>Collections: contact existing clients to help resolve payment issues; assist in setting up payment plans</li></ul>If interested, please send resume to marcella.misnik@roberthalf com

Front Desk Receptionist We are offering a contract employment opportunity for a Front Desk Receptionist in the Healthcare industry, located in Flemington, New Jersey area. This role involves a range of administrative and customer service tasks centered around managing the front desk area. Responsibilities:• Facilitate effective communication by answering multi-line phone system• Deliver exceptional customer service by responding to inquiries and resolving issues• Uphold a detail-oriented environment, acting as the first point of interaction for visitors• Update and maintain accurate records in the customer database• Engage in interpersonal interactions, fostering positive relationships with clients and staff• Manage the reception area, ensuring it is organized and presentable at all times.

Credit Specialist Robert Half has partnered with a thriving global company on their search for an experienced Credit Specialist. We are looking for a candidate who can identify and monitor overdue payments, report collection activity, arrange debt payoffs, and resolve billing and customer credit issues. This Credit Specialist will also process payments and refunds, update account records, and provide assistance where collection efforts are needed. Primary Duties• Create and maintain credit history records• Assist with administrative activities• Document daily collection activity• Assist with ACH transactions• Complete collection effort calls• Daily Cash Applications• Access and analyze credit worthiness• Identify delinquent accounts• Perform payment reconciliations• Assist customer service department• Prepare monthly customer statements• Develop and schedule payment plans

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67 results for Customer Experience Specialist in Philadelphia, PA

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