We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Orlando, Florida. This role involves providing technical assistance to end-users, resolving hardware and software issues, and ensuring seamless functionality of computer systems. The ideal candidate will possess strong troubleshooting skills and a proactive approach to customer support.<br><br>Responsibilities:<br>• Provide timely and efficient technical support to resolve user issues related to hardware, software, and network systems.<br>• Manage and maintain user accounts through Active Directory, including password resets and access permissions.<br>• Troubleshoot and resolve problems with Microsoft Windows 10 and other operating systems.<br>• Handle service desk tickets, ensuring issues are documented, prioritized, and resolved within established timeframes.<br>• Assist in the installation, configuration, and maintenance of desktop systems and applications.<br>• Deliver clear and effective communication to users regarding technical issues and solutions.<br>• Perform routine system checks to maintain optimal performance and identify potential issues.<br>• Collaborate with other IT team members to escalate and resolve complex technical problems.<br>• Ensure adherence to company policies and procedures regarding IT security and data protection.<br>• Provide guidance and training to users on best practices for utilizing IT systems.
<p><strong>Developer/Analyst – PeopleSoft</strong></p><ul><li>Design and develop complex PeopleSoft HR programs, reports, interfaces, and application enhancements to meet business needs.</li><li>Configure and maintain Time & Labor rules to support compliance and accurate pay calculations.</li><li>Translate user and business requirements into effective technical solutions within PeopleSoft.</li><li>Code, test, debug, and implement solutions using PeopleCode, Application Engine, SQR, BI Publisher, PS Query, and Oracle technologies.</li><li>Maintain documentation for applications, processes, and system modifications.</li><li>Troubleshoot and resolve system issues to ensure optimal HR system performance.</li><li>Support and enhance PeopleSoft functionality in collaboration with HR functional partners.</li><li>Mentor junior team members on PeopleSoft development best practices.</li></ul><p><br></p>
