<p><br></p><p><br></p><p>Responsibilities:</p><p>• Perform general administrative duties, including document editing, printing, and handling paperwork.</p><p>• Manage communications and documentation using Microsoft Word, Outlook, and Excel.</p><p>• Utilize Adobe Creative Suite tools, such as InDesign and Photoshop, to support graphic design and layout needs.</p><p>• Work with provided design templates to produce marketing materials and other deliverables.</p><p>• Assist in planning and coordinating events, including broker meetings and photography sessions.</p><p>• Organize workspaces and maintain an efficient office environment.</p><p>• Provide client-facing support by assisting visitors with sign-in, paperwork, and answering inquiries.</p><p>• Collaborate with brokers and other stakeholders to ensure seamless event execution and office operations.</p><p>• Ensure all tasks are completed accurately and promptly, supporting the overall success of the team.</p>
We are looking for a detail-oriented Client Services Representative to join our team in Winter Park, Florida. In this role, you will be responsible for supporting executive leadership, managing administrative workflows, and ensuring the office operates smoothly and efficiently. The ideal candidate will excel in organization, critical thinking, and effective communication.<br><br>Responsibilities:<br>• Coordinate and oversee daily office operations, including scheduling, vendor management, mail services, and facility coordination.<br>• Maintain organized records for vendor contracts, service agreements, and document retention systems.<br>• Assist in preparing agendas, minutes, and materials for internal meetings, board sessions, and committee gatherings.<br>• Support compliance efforts by collecting data, preparing reports, and responding to examiner requests.<br>• Manage marketing communications processes and ensure timely delivery.<br>• Facilitate onboarding and offboarding processes, including equipment setup and system access.<br>• Collaborate with IT providers to address office technology needs and troubleshoot system issues.<br>• Process client transactions, maintain financial reports, and ensure accurate documentation.<br>• Research and resolve client concerns while delivering exceptional service.<br>• Plan and coordinate employee appreciation events and social activities.
<p>We are looking for 20 dedicated Call Center Specialists to join our clients 100% remote Customer Support Team. This Contract to permanent position requires individuals who can excel in a fast-paced, high-volume call center environment. The ideal candidate will possess strong communication skills, attention to detail, and a customer-focused mindset to ensure seamless interactions and high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to inbound calls from members, medical providers, and other parties, addressing inquiries and resolving issues.</p><p>• Process and adjust claims accurately while adhering to established guidelines.</p><p>• Provide clear and empathetic communication to address customer concerns and questions.</p><p>• Offer detailed information on fee schedules, network participation, and procedural requirements.</p><p>• Maintain accurate and up-to-date customer records and collaborate effectively with internal teams.</p><p>• Redirect misdirected calls, troubleshoot non-routine issues, and provide suitable solutions.</p><p>• Investigate and resolve inquiries using decision-support tools and training resources.</p><p>• Educate callers on processes and validate their understanding to ensure clarity.</p><p>• Support organizational projects and assist other departments as assigned by management.</p><p>• Adapt communication styles to align with the caller’s level of understanding.</p>
