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52 results for Customer Service Representative in Oakland, CA

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We are seeking a Customer Service Representative in the Import & Distribution industry, based in South San Francisco, California. This role offers a contract to permanent employment opportunity, where you will be an integral part of our team, managing customer interactions, maintaining their records, and ensuring their orders are processed efficiently.

Responsibilities:

• Manage incoming phone calls, ensuring they are screened and forwarded appropriately

• Welcome guests including customers, vendors, and visitors with a detail oriented demeanor

• Efficiently handle customer orders received via phone or fax, ensuring they are processed correctly

• Respond to customer inquiries regarding product availability and delivery schedules

• Maintain up-to-date company sales catalogs for easy reference

• Ensure all invoices are double-checked, alphabetized, and filed systematically

• Handle additional tasks as required to ensure smooth operations

• Utilize your skills in Microsoft Word and Order Entry for efficient data management and customer service.

• Minimum of 1 year experience in a similar role or relevant customer service position
• Proficiency in answering inbound calls and handling both inbound and outbound calls
• Demonstrated experience in a call center customer service environment
• Proficiency in providing exceptional customer service
• Strong data entry skills with high level of accuracy
• Excellent email correspondence skills with attention to professionalism and response time
• Experience in order entry, ensuring customer orders are processed accurately and timely
• Proficiency in Microsoft Word and other related software for data recording and communication purposes.

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

52 results for Customer Service Representative in Oakland, CA

Customer Service Representative We are seeking a Customer Service Representative in the Import & Distribution industry, based in South San Francisco, California. This role offers a contract to permanent employment opportunity, where you will be an integral part of our team, managing customer interactions, maintaining their records, and ensuring their orders are processed efficiently. Responsibilities:• Manage incoming phone calls, ensuring they are screened and forwarded appropriately• Welcome guests including customers, vendors, and visitors with a detail oriented demeanor• Efficiently handle customer orders received via phone or fax, ensuring they are processed correctly• Respond to customer inquiries regarding product availability and delivery schedules• Maintain up-to-date company sales catalogs for easy reference• Ensure all invoices are double-checked, alphabetized, and filed systematically• Handle additional tasks as required to ensure smooth operations• Utilize your skills in Microsoft Word and Order Entry for efficient data management and customer service.

Customer Service Representative We are offering a permanent employment opportunity for a Customer Service Representative in San Francisco, California. Operating within the dynamic industry, this role requires a dedicated individual who can handle customer queries, ensure accurate record-keeping, and contribute to process improvement. Responsibilities: • Accurately and efficiently handle customer inquiries primarily through email, and also via phone and chat. • Monitor customer accounts and provide feedback on customer sentiment and trends to help the team improve services and address recurring issues. • Continuously stay updated on new product features and company updates to provide customers with accurate and relevant information. • Collaborate with cross-functional teams to advocate for customer needs and improve overall experience. • Analyze customer feedback and trends to drive continuous improvement initiatives. • Develop, refine, and suggest process improvements, including enhancements to internal and customer-facing documentation, to boost efficiency and reduce contact rates. • Develop and document best practices to standardize issue resolution and enhance team productivity.

Medical Customer Service Rep We are in the process of hiring a Medical Customer Service Rep at our Newark, California location. As part of our team, the chosen candidate will be responsible for answering customer inquiries via phone and email, maintaining customer records, and processing credit applications. This role also necessitates the execution of additional tasks as required within the established procedures. Responsibilities:<ul><li>Answer telephone calls and emails, providing information related to invoice status, check details, and Accounts Payable inquiries.</li><li>Direct calls requiring additional assistance to the appropriate departments and ensure follow-ups are completed.</li><li>Assist the Accounts Payable department with vendor statement reconciliations.</li><li>Date-stamp and sort invoices daily upon receipt in the Accounts Payable department.</li><li>Enter invoices requiring approval into the system for accurate record-keeping.</li><li>Ensure customer inquiries are resolved efficiently and that follow-ups are conducted.</li><li>Maintain and organize department supplies.</li><li>Adhere to Service Standards to ensure quality customer interactions.</li><li>Scan invoices requiring approvals and upload them to appropriate folders daily.</li><li>Sort, file, and retrieve documents as needed.</li></ul>

Customer Service Representative Temporary Administrative Support Needed (3-6 Months)Robert Half is seeking a temporary Administrative Support Professional for a 3 to 6-month assignment, with the potential for extension depending on business needs.Key Responsibilities:<ul><li>Managing and organizing incoming communications (e.g., phone calls, emails).</li><li>Maintaining and organizing files and records.</li><li>Performing data entry and maintaining databases.</li><li>Supporting project coordination and reporting tasks.</li><li>Providing general office support to our Customer Service Representatives as needed.</li></ul>

Customer Care Representative We are offering a long-term temporary opportunity for a Customer Care Representative within the construction industry in Mountain House, California. This role involves managing customer relations, coordinating with construction staff, and overseeing the completion of tasks related to new home developments. Responsibilities: • Supervise the repair tasks performed by subcontractors post handover of the homes to homeowners.• Conduct thorough checks of homes, creating a detailed list of tasks for construction prior to delivering the home to the customer.• Manage the operation of walk-through repairs in coordination with construction staff and contractors, ensuring completion within a stipulated timeframe.• Schedule home inspections with homeowners, evaluate routine warranty claims and ensure all service requests are completed within a given period.• Provide timely and accurate updates to the Customer Care Manager regarding progress and scopes of work.• Maintain a positive relationship with homeowners by providing detail oriented, timely, and services.• Evaluate the performance of subcontractors and the quality of materials used, updating the Customer Service Manager accordingly.• Participate in the emergency on-call rotation service schedule.• Work cooperatively with the Customer Service Manager on special projects as needed.• Attend and participate in department meetings regularly.• Maintain meticulous service request logs and documentation of all work performed. Please call 209.279.5269 for immediate consideration

Guest Services Representative We are offering a 6-month contract employment opportunity for a Guest Services Representative in Palo Alto, California. Working in the healthcare industry, you will serve as a non-clinical liaison, providing exceptional customer service to patients, their families, and visitors while ensuring adherence to safety and quality programs. The schedule is Tuesdays through Friday 8:30 am – 5 pm and Saturday from 2 pm to 10:30 pm. Responsibilities:· Serve as a non-clinical liaison to assist patients before, during, and after their visits.· Greet and guide patients, families, and visitors throughout the hospital and clinics.· Schedule and manage appointments while providing clear instructions and directions.· Respond to patient concerns, escalating issues as necessary.· Assist with transportation information, including hospital shuttles and local services.· Support patient experience initiatives by offering emotional support and practical assistance.· Communicate patient and guest needs to appropriate departments.· Facilitate wayfinding, concierge services, and delivery of guest amenities.· Maintain sensitivity and confidentiality in all interactions.· Manage site-specific navigation needs in areas like emergency departments and surgical units.

Member Services Representative We are offering a long-term contract employment opportunity for a Member Services Representative in Sunnyvale, California. This role is situated within the financial industry and will not be remote. In this position, you will be required to handle cash and provide services akin to those provided by establishments like Starbucks. Responsibilities: • Accurately process member transactions such as deposits, withdrawals, account transfers, loan payments, cash advances, and more. • Actively cross-sell Credit Union products and services to meet member’s needs. • Maintain, safeguard, and balance cash drawer and all negotiable instruments. • Respond to basic member inquiries regarding Credit Union products, services, policies, procedures, and general financial institution processes. • Prepare the branch for daily opening and closing procedures. • Handle stop payment requests, completion of CTRs, member password updates, statement copy requests, cross-member transfer requests, and wire requests. • Process daily night depository items. • Assist other branches and departments as needed. • Manage sub-account openings, IRA contributions, address change requests, check order requests, account closures, and issuance of Cashier Checks. • Maintain a strong service culture by providing excellent internal and member service. • Adapt to a fast-paced environment while handling multiple tasks and competing priorities. • Demonstrate proficiency with technology (computers, iPads, mobile phones, tablets) and Microsoft Office applications.

Customer Assistant Our client is specifically looking for candidates who have:· Six-months of customer service experience· Healthcare experience preferred but not required· High school diploma or GED equivalent Experience· Type 40 words per minute (Will need to take a typing assessment)· Excellent customer service skills· Demonstrated knowledge of proper English grammar in speaking and writing· Effectively listen to resolve patient's/customers inquiries· Maintain respect and composure in stressful situations· Navigate complex software tools and accurately input data· Effectively document caller notes into the medical record· Ability to adjust communication to fit the needs and level of understanding of the receiver· Ability to apply business logic to resolve patient/customer issues while managing multiple priorities

Patient Financial Services Representative We are in search of a Patient Financial Services Representative to join our team in the healthcare industry located in French Camp, California. In this role, you will manage a variety of tasks related to third-party billing, collections, and other administration functions. You will oversee a team handling complex billing tasks, including patient account billing, claim denials, reimbursements, and collections. Responsibilities: • Supervise and coordinate the operations of the clerical unit within the business office. • Ensure the accurate and timely billing of patient accounts. • Manage and resolve claim denials and reimbursement issues. • Collaborate with insurance representatives and internal teams to correct billing issues. • Oversee and ensure the accuracy of customer credit records. • Train the team on billing procedures, policies, and regulations. • Conduct regular audits of claims, statements, and financial reports. • Ensure compliance with billing rules and legal guidelines. • Utilize skills in Allscripts, Cerner Technologies, CRM, Crystal Reports, Dentrix Dental Software, answering inbound calls, authorizations, benefit functions, and billing functions. • Handle complex billing problems and appeals with a strong problem-solving approach. This role offers a long-term contract employment opportunity.

Client Service Associate - RIA Please contact Michelle Espejo via LinkedIn or Email for fastest consideration for this opportunity. Our client is a thriving wealth management firm in San Jose. They're known for their amazing growth, first-class service, and innovative use of technology. This firm offers great career growth opportunities and supports professional development. Competitive compensation. Awesome team. Responsibilities:<ul><li>Providing excellent service to clients.</li><li>Helping out in client meetings.</li><li>Keeping up-to-date with client documentation.</li><li>Adhering to regulatory rules.</li><li>Processing client transactions accurately and punctually.</li><li>Assisting in web calls and international banking support.</li></ul>Please contact Michelle Espejo via LinkedIn or email for additional info or any questions you may have.

Office Services Associate We are offering a short-term contract employment opportunity for an Office Services Associate in San Francisco, CA. This role operates within the industry, focusing on a variety of office services functions. The position involves client interaction, as the workplace is a location where clients visit frequently. Responsibilities:• Handle copy, print, and scan jobs, ensuring efficient and accurate completion • Crosstrain in various areas to diversify skillset and enhance service provision • Maintain a client-facing role, ensuring detail oriented and courteous interaction with customers • Collaborate with a small team to ensure smooth operations at the site • Report to the supervisor, maintaining open and detail-oriented communication • Utilize digital and paper-based systems for reprographic and mail services • Support in hosting events, ensuring detail-oriented presentation and organization • Adhere to and implement back-office procedures to maintain client satisfaction • Handle sensitive and confidential documents and information with care and discretion • Solve problems independently, escalating to a supervisory level when necessary • Work well in a fast-paced environment, managing time effectively to meet deadlines • Maintain a positive, can-do attitude, contributing to a harmonious team environment.

Senior Client Service Associate **Please apply here and reach Jennifer Fukumae on LinkedIn for prompt consideration!** Job Posting: Senior Client Service AssociateEmployment Type: Full-TimeLocation: Walnut Creek; 5 days on siteSalary: $80-120k + bonus A well-established Wealth Management (RIA) firm is seeking a full-time experienced Client Service Associate to join their team. The Senior Client Service Associate works alongside a Senior Financial Advisor to provide top-tier support to both current and potential clients. Join a dynamic, collaborative team that values teamwork and client success! Responsibilities:<ul><li>Working closely with financial advisors to facilitate a smooth onboarding process for new clients.</li><li>Coordinating and managing client and prospect meetings, including scheduling, preparation, and follow-up.</li><li>Maintaining and updating CRM systems to ensure accurate client and prospect records.</li><li>Attending client meetings under the guidance and supervision of a financial advisor.</li><li>Handling client service tasks such as collecting financial planning information, managing account setup and maintenance, and addressing inquiries.</li><li>Engaging and contributing to team meetings and discussions.</li></ul>

Office Services Associate We are offering a short term contract employment opportunity for an Office Services Associate. In this role, you will be responsible for a variety of office duties including hospitality, reception, and repro mail. You will also be expected to provide excellent customer service, maintain accurate records, and handle office equipment effectively. Responsibilities: • Manage reception duties such as answering phone calls and interacting with customers • Oversee office services including copy, print, scan, and binding repro • Handle food setup in conference rooms and kitchen, ensuring cleanliness and order • Ensure that dirty dishes are placed in the dishwasher at the end of the day and are taken out the next morning • Manage postage on mail, coordinating delivery and pickup with FedEx • Travel for assistance when required • Maintain a detail-oriented demeanor under pressure and exhibit a proactive approach in interactions • Ensure customer-oriented service and presentability during interactions • Ensure the office environment is kept organized and efficient • Maintain accurate logs and records of office activities and customer interactions.

Temporary Dental Front Desk Robert Half has an immediate need for a Front Desk Administrator for a dentist's office in San Carlos. Our client is a small, friendly, and patient-focused dental practice committed to providing high-quality dental care in a welcoming and comfortable environment. Their team is looking for a customer focused Front Desk Receptionist to be the first point of contact for our patients and ensure smooth operations at the front office. Please find the duties below and if interested, apply now. Our client is looking for immediate support. Do not wait, apply now! Responsibilities: <ul><li>Greet patients warmly, manage appointment scheduling, and handle phone inquiries with professionalism and care</li><li>Provide exceptional customer service and create a welcoming atmosphere for patients</li><li>Manage patient records, handle billing and insurance processing, and ensure smooth office operations</li></ul>

Project Coordinator We are offering a contract to permanent employment opportunity for a Project Coordinator in Palo Alto, California. In this role, you will be primarily responsible for managing projects, coordinating activities, and serving as the liaison to customers and other departments. Your work will encompass a wide range of functions, including financial management, human resources, communications, purchasing, and inventory management. Responsibilities: • Oversee the coordination of various departmental project activities, ensuring each phase is documented appropriately • Take charge of individual projects as they arise, identifying and addressing additional areas of opportunity • Carry out administrative tasks, ensuring the smooth flow of paperwork and efficient administrative processes • Provide leadership and expertise in human resources recruitment, ensuring timely submission of evaluations and paperwork associated with personnel within the department • Coordinate the permanent employment of new employees, conduct initial department orientation, and review departmental compliance courses • Manage the allocation of equipment and supplies, facilitate periodic inventory review of all equipment, and prepare appropriate facility reports as needed • Act as an events coordinator, managing and executing various events • Coordinate requests for support from departments such as communications, housekeeping, and engineering and maintenance, ensuring quality work is completed in a timely manner • Serve as the representative coordinating the installation and maintenance of data and phone communication • Participate in assigned projects, ensuring they are completed within the requested timeframes.

Receptionist 4 We are offering a long term contract employment opportunity for a Receptionist 4 in Sunnyvale, California. As a Receptionist 4, you will be instrumental in providing administrative support through various clerical functions, research, and handling information requests. Responsibilities • Greet and guide visitors ensuring their needs are addressed promptly. • Handle telephone or console switchboard operations, ensuring clear and efficient communication. • Responsible for receiving and dispatching packages through courier services. • Maintain a log of visitors and calls, while also providing security passes/badges. • Manage simple clerical functions such as typing and filing. • Ensure the boardroom schedule and equipment are well-maintained. • Utilize computer applications such as Microsoft Word, Excel, and PowerPoint for various administrative tasks. • Carry out additional administrative support tasks as needed, including photocopying, binding books, and preparing mailers. • Uphold a high level of confidentiality and organization with information. • Use your interpersonal skills to provide exceptional customer service.

Front Desk Receptionist We are offering a short term contract employment opportunity for a Front Desk Receptionist in Lathrop, California. As a Front Desk Receptionist, your role will be to manage our front office operations, provide customer service, and assist with administrative tasks. Responsibilities: • Provide administrative assistance in the organization • Handle the multi-line phone system and direct calls appropriately • Implement customer service strategies to maintain a high level of satisfaction • Perform data entry tasks and maintain customer records • Manage Microsoft Outlook for scheduling and communication purposes • Organize and maintain files to ensure easy accessibility and security of documents.

Office Services Associate We are offering a short term contract employment opportunity for an Office Services Associate in San Francisco, California. The successful candidate will be part of an industry that requires proficient management of office functions and operations. The role will involve a variety of tasks including answering inbound calls, overseeing office procedures and policies, and maintaining a well-functioning office environment. Responsibilities: • Efficiently manage inbound calls using a multi-line phone system. • Receive and sort mail and deliveries, ensuring they reach the correct recipient. • Maintain comprehensive and current phone lists for easy access and reference. • Handle additional projects as assigned, demonstrating adaptability and a willingness to take on new challenges. • Safeguard sensitive and confidential documents and information, ensuring privacy and security. • Liaise effectively with managers and clients, addressing any job or deadline issues promptly. • Keep the office tidy and well-maintained, including setting up and breaking down conference rooms. • Ensure that kitchen supplies are replenished regularly and order supplies for meetings when necessary. • Operate office machinery such as scanners to digitize documents and maintain quality assurance. • Exhibit excellent written and verbal communication skills, including detail oriented telephone and email etiquette.

Front Desk Coordinator We are accepting applications for the position of Front Desk Coordinator located in San Jose, California, United States. In this role, you will play a crucial part in overseeing front desk operations, managing online reservations, and ensuring guests arrive promptly for events. You will also communicate with maintenance vendors, conduct orientations, and guide tours of the facility. This position offers a long-term contract employment opportunity. Responsibilities: • Be stationed at the front desk, providing outstanding customer service and support. • Manage online reservations to ensure seamless operations and guest satisfaction. • Oversee event schedules, ensuring guests arrive punctually. • Communicate with maintenance vendors to address and resolve facility issues. • Conduct orientations and guide tours of the office space. • Work together with the day porter, reporting any issues or concerns. • Ensure the smooth running of the front desk operations. • Utilize Microsoft Office tools and email correspondence for daily tasks and communication. • Maintain a detail-oriented and welcoming environment at all times. • Ensure fair treatment of all guests and staff.

Receptionist We are seeking a Receptionist to join our team in the Stockton area. As a Receptionist, you will be the first point of contact for our company. Your duties include offering administrative support across the organization, welcoming guests and greeting people who visit the business, as well as coordinating front-desk activities. Responsibilities:• Direct incoming calls, emails, and inquiries to the appropriate departments.• Oversee the reception area to ensure it is tidy, organized, and inviting.• Coordinate and schedule appointments and meetings for staff members.• Provide necessary assistance and information to visitors and staff.• Carry out administrative duties such as data entry, filing, and preparing documents.• Handle additional tasks assigned by management to assist the office.• Administer the employee “call-off” line and inform leaders of employee absences.• Assist in ordering customer refreshments and maintaining the main conference room.• Participate in ordering office stationery and other related items when required.• Welcome visitors in a detail-oriented manner and manage airport gate access.• Maintain a visitor log, issue visitor badges, and verify identification before granting access.• Communicate any suspicious activity or security concerns with security personnel.• Monitor security cameras and report any anomalies to the relevant personnel.• Deliver the Safety and FOD Awareness package to contractors and visitors.

Collections Specialist (AR) Position Overview:The Collections Specialist will be responsible for managing customer accounts, overseeing accounts receivable activity, and ensuring timely collection of outstanding invoices. The ideal candidate will possess strong communication, negotiation, and problem-solving skills, with an in-depth understanding of collections processes, systems, and best practices. Key Responsibilities:<ul><li>Monitor and manage accounts receivable to ensure timely payment of outstanding invoices</li><li>Conduct a high volume of outbound calls and send email correspondence to customers to resolve overdue accounts and collect payments</li><li>Investigate and resolve billing discrepancies in collaboration with customers and internal departments.</li><li>Prepare, analyze, and deliver detailed aging reports and summaries to management on account statuses</li><li>Maintain accurate and detailed records of all collection communications in the company's financial systems</li><li>Negotiate and establish payment plans, as necessary, to facilitate collections and reduce delinquencies.</li><li>Respond promptly to customer inquiries and concerns regarding account balances and billing issues.</li><li>Collaborate with teams such as sales, customer service, and accounting to address disputes and improve the collection process.</li><li>Support month-end and quarter-end activities, ensuring all receivables are reconciled correctly.</li><li>Recommend accounts for write-offs and coordinate with management on recovery efforts where applicable.</li><li>Maintain a high degree of professionalism, ethical communication and confidentiality both internally and with customers</li></ul>

Data Collector We are offering a long term contract employment opportunity for a Data Collector in San Francisco, California. This role is within the industry of product development and includes a physical aspect of testing a mechanical gripping device. The successful candidate will be working autonomously and will be required to commute around the city. Responsibilities: • Test and provide feedback on a mechanical gripping device, lifting household items for product development • Work independently with minimal communication with the engineering team • Undertake training at the headquarters for the first two days before being deployed onsite • Commute around San Francisco and South San Francisco, requiring personal vehicle for transportation • Stand for long periods of time throughout the day • Handle household items like plates and glasses over their heads, using a 7lb device • Adapt to different site locations within the city • Utilize skills in Administrative Assistance, Customer Service, Data Entry, and Order Entry.

Data Collector We are offering a long term contract employment opportunity for a Data Collector in San Francisco, California. This role is within the industry of product development testing, where the selected candidate will be involved in real-world testing of a mechanical gripping device, providing feedback to the engineering team. The job requires physical activity and autonomous work, with shifting work sites within San Francisco. Responsibilities: • Testing a mechanical gripping device by lifting household items and providing feedback to the engineering team. • Being ready for physical activity as the role involves standing and lifting objects for extended periods. • Handling the device which weighs around 7lbs, using it to lift various household items including plates and glasses. • Operating autonomously without continuous communication with the engineering team. • Adapting to changing work locations within San Francisco, requiring the use of a personal vehicle for commuting. • Undergoing initial training at the headquarters before being deployed onsite. • Providing administrative assistance as needed in terms of data entry and order entry. • Maintaining a focus on customer service throughout all activities.

Data Collector We are offering a long term contract employment opportunity for a Data Collector in the San Francisco, California region. This role is primarily in the technology industry, focusing on testing a mechanical gripping device for product development. The job involves a physical aspect and requires individuals to be comfortable using their arms throughout the day. The Data Collector will also be required to commute around various sites in San Francisco. Responsibilities: • Testing a mechanical gripping device by lifting household items and providing feedback to the engineering team. • Continuously standing and being on your feet for extended periods. • Picking up household items like plates and glasses over your head for testing purposes. • Handling a device that weighs approximately 7lbs for the majority of the day. • Working with minimal communication with the engineering team and operating autonomously. • Traveling between various sites within San Francisco and South San Francisco for work, requiring the use of a personal vehicle. • Participating in a two-day training session at the headquarters before being deployed to the on-site location. • Utilizing skills in Administrative Assistance, Customer Service, Data Entry, and Order Entry.

Data Collector We are seeking a dedicated Data Collector to join our dynamic team. This role is based in San Francisco, California and offers a long-term contract employment opportunity. As a Data Collector, your primary role will be to test a mechanical gripping device, provide feedback to the engineering team, and handle various household items. This role requires physical activity, and the ability to work independently with minimal supervision. Responsibilities: • Testing a mechanical gripping device through practical application • Lifting and handling various household items such as plates, glasses, etc. • Providing constructive feedback to the engineering team for product development • Working independently with minimal communication with the engineering team • Transporting between multiple sites within San Francisco and South San Francisco • Managing and maintaining accurate data records • Offering customer service and administrative assistance when necessary • Handling and processing customer credit applications • Monitoring customer accounts and taking appropriate action when necessary.

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