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4 results for Business Systems Manager in North Grafton, MA

Database Technology Manager

Boston, MA
onsite
Permanent
115000 - 140000 USD / Yearly
We are looking for a skilled Database Technology Manager to oversee and optimize our database systems and SharePoint platform. This role involves ensuring the reliability, security, and efficiency of data infrastructure while collaborating with teams to support business operations. The ideal candidate will have a strong technical background and a passion for delivering high-quality database solutions. Responsibilities: • Design, implement, and maintain database systems to ensure optimal performance and scalability. • Manage and administer SharePoint platforms, ensuring seamless integration with organizational workflows. • Monitor and troubleshoot database and SharePoint issues to maintain system availability and reliability. • Collaborate with cross-functional teams to identify and address data-related requirements. • Develop and enforce security protocols to protect sensitive information within databases. • Provide technical support for desktop administration and remote desktop access. • Oversee Active Directory configurations and ensure proper user access management. • Evaluate and implement hardware solutions to support database and SharePoint operations. • Stay updated on advancements in database technologies and recommend improvements. • Document processes and procedures for database and SharePoint management.
2026-04-08T00:00:00Z

Business Operations Analyst II

Providence, RI
onsite
Temporary
0 - 0 USD / Yearly
Position Overview The Business Operations Analyst II supports customer service operations by delivering reliable operational analysis performance reporting and insights within a regulated utility environment. With moderate autonomy this role analyzes customer service data monitors operational and compliance driven KPIs and maintains established dashboards and reporting solutions to support day to day operations forecasting and staffing decisions. The analyst partners with business and technical stakeholders to identify trends risks and root causes affecting service delivery while ensuring data accuracy documentation and regulatory readiness across reporting and analytics. ________________________________________ Key Responsibilities - Analyze customer services operational data including call volume handle time service levels backlog billing accuracy and customer satisfaction metrics - Develop and maintain dashboards scorecards and recurring reports for leadership and operational teams - Monitor key performance indicators KPIs related to customer experience efficiency and compliance - Identify trends risks and root causes impacting customer performance and service delivery - Partner with business stakeholders to translate operational needs into analytical requirements - Perform adhoc analyses in support of customer service operations performance monitoring and continuous improvement - Ensure accuracy consistency and transparency of reporting and documentation - Assist with data preparation for regulatory reporting or audits related to customer service performance
2026-04-15T00:00:00Z

Business Analyst

East Watertown, MA
remote
Temporary
43.5385 - 50.413 USD / Hourly
We are looking for a skilled Business Analyst to join our team in Watertown, Massachusetts. This is a long-term contract position that requires a proactive, detail-oriented individual with expertise in Salesforce and project coordination. The ideal candidate will excel at working cross-functionally, building user stories, and ensuring seamless collaboration across teams. Responsibilities: • Develop detailed user stories to support Salesforce enhancements and modifications. • Analyze and validate data, addressing decision trees and related inquiries. • Coordinate and schedule meetings, including roadshows to facilitate project communication. • Track and manage action items arising from collaborative sessions with stakeholders. • Conduct gap analyses to identify areas for improvement and ensure alignment with business needs. • Review and organize documentation to support decision-making processes. • Facilitate cross-functional collaboration to drive project success. • Provide support in customer service initiatives, particularly in call center environments.
2026-04-01T00:00:00Z

Systems Administrator

Milford, NH
onsite
Contract / Temporary to Hire
39.5865 - 50 USD / Hourly
We are looking for a skilled Systems Administrator to join our team in Milford, New Hampshire. This Contract to permanent position involves managing and maintaining critical IT infrastructure to ensure its reliability, security, and performance. The ideal candidate will have a passion for resolving technical challenges and collaborating with cross-functional teams to support production-critical systems. Responsibilities: • Manage and maintain on-premises infrastructure, including Windows servers, virtualization platforms, storage, and core enterprise systems. • Administer Active Directory, Group Policy, user access controls, and identity management systems. • Ensure systems are updated and secure by managing patching, updates, and configuration standards. • Support and troubleshoot virtualization platforms, such as VMware or Hyper-V. • Develop and oversee backup, recovery, and disaster recovery strategies to safeguard critical data. • Diagnose and resolve complex server and infrastructure issues efficiently. • Assist with network fundamentals, including VPNs, firewalls, VLANs, and general connectivity. • Implement and support security measures, such as endpoint protection and access control mechanisms. • Contribute to system upgrades, infrastructure improvements, and the creation of detailed technical documentation. • Act as an escalation point for advanced technical issues, providing expert solutions.
2026-04-10T00:00:00Z