<p>We are looking for a skilled Dispatcher to join our team in Newport News, Virginia. This is a long-term contract position that offers an opportunity to play a vital role in ensuring efficient and timely service delivery to our customers. The ideal candidate will excel at managing service requests, coordinating technician responses, and maintaining strong customer relationships.</p><p><br></p><p>Responsibilities:</p><p>• Receive and respond to service calls within a two-hour timeframe in a high-volume environment, ensuring prompt attention to customer needs.</p><p>• Schedule all service requests within 24 hours of receipt and conduct end-of-day follow-ups for any unscheduled requests.</p><p>• Collaborate with the sales team to coordinate technician surveys for potential new business opportunities.</p><p>• Create and manage work orders, including verifying customer details, payment methods, and ensuring accurate data entry aligned with cost codes.</p><p>• Keep customers informed about technician statuses and provide updates on service progress.</p><p>• Monitor technician locations during work hours and maintain accurate dispatch board records.</p><p>• Communicate professionally and patiently with customers to address inquiries and concerns.</p><p>• Schedule warranty and service requests efficiently, dispatching technicians based on skill level, urgency, and customer requirements.</p><p>• Perform follow-ups on unresolved items, including rescheduling and ensuring all open calls are assigned and scheduled daily.</p><p>• Update customer portals and immediately address concerns, escalating issues when necessary and notifying supervisors of actions taken.</p>
<p><strong>Overview</strong></p><p>We are seeking a highly skilled <strong>Senior Cloud Engineer</strong> with deep experience in both <strong>AWS</strong> and <strong>Azure</strong> to design, build, secure, and optimize cloud infrastructure supporting enterprise applications, data platforms, and modern digital workloads. This role is ideal for an engineer who thrives in hybrid/multi‑cloud environments and enjoys solving complex architecture challenges at scale.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Design, implement, and maintain scalable cloud infrastructure in <strong>AWS</strong> and <strong>Azure</strong>.</li><li>Lead cloud architecture and engineering initiatives including landing zones, virtual networks, IAM, policy governance, and automation.</li><li>Build and maintain CI/CD pipelines supporting infrastructure deployment using tools like GitHub Actions, Azure DevOps, Terraform, or CloudFormation.</li><li>Develop Infrastructure‑as‑Code (IaC) templates and reusable modules for standardized deployments.</li><li>Optimize cloud performance, cost, scalability, and resilience across multi‑cloud environments.</li><li>Implement cloud security controls aligned with Zero Trust principles, including identity, encryption, segmentation, and workload protection.</li><li>Collaborate with application, data, and security teams to support cloud-native and containerized workloads (Docker, Kubernetes, AKS, EKS).</li><li>Drive automation, monitoring, observability, and alerting improvements using native cloud services and third‑party tools.</li><li>Troubleshoot complex cloud, networking, and environment issues across distributed systems.</li><li>Provide technical mentorship to junior engineers and influence cloud best practices across teams.</li></ul>
