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2 results for Customer Service Representative in Newport News, VA

Customer Service Representative

Virginia Beach, VA
onsite
Temporary
22 - 24 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Virginia Beach, Virginia. This is a long-term contract position within the manufacturing industry, where you will play a key role in managing business-to-business (B2B) customer interactions and ensuring smooth order processing. The ideal candidate thrives in a fast-paced environment and excels at cross-functional coordination. Responsibilities: • Process customer quotes and accurately convert them into orders within the designated system. • Verify purchase order details, including pricing, terms, and shipping requirements, to ensure accuracy. • Collaborate with sales, engineering, production, warehouse, and credit teams to address customer needs and resolve issues. • Monitor and communicate order statuses, manage backlogs, and provide timely delivery updates to clients. • Handle product returns, manage credit memos, and process credit applications as needed. • Maintain accurate and up-to-date customer records and documentation. • Assist with shipping logistics, including preparing necessary documentation for smooth delivery. • Identify opportunities for upselling accessories and parts, contributing to revenue growth.
2026-04-13T00:00:00Z

Inside Sales Representative

Chesapeake, VA
onsite
Contract / Temporary to Hire
17.4135 - 18 USD / Hourly
We are looking for an Inside Sales Representative in Chesapeake, Virginia, to join our team on a contract with the potential for a long-term position. In this role, you will play a pivotal part in driving sales success by engaging with customers, identifying their needs, and providing tailored solutions. This Inside Sales Representative position offers an excellent opportunity to collaborate with a dynamic sales team, utilize digital tools for customer interactions, and contribute to building strong, lasting relationships. Responsibilities:• Respond to inbound customer inquiries by identifying their needs and recommending suitable solutions to minimize downtime.• Partner with Outside Account Executives to coordinate sales efforts and activities for shared accounts.• Conduct product presentations and demonstrations using web platforms and tools like Microsoft Teams.• Generate detailed sales quotes, pricing information, and terms using the point-of-sale system.• Maintain accurate customer records and document interactions within the CRM system.• Convert inbound leads into actionable sales opportunities to meet and exceed targets.• Arrange and coordinate customer training sessions as required.• Resolve customer concerns related to delivery, objections, or issues to ensure satisfaction.• Build strong relationships with customers and prepare reports on business transactions.• Participate in trade shows and manufacturer training sessions to stay updated on industry trends.
2026-04-02T00:00:00Z