<p>The Legal Practice / Project & Knowledge Analyst supports the ongoing development and enhancement of legal practice management tools, project workflows, and knowledge management systems for our client. This role collaborates with legal, operations, and technology teams to strengthen matter management, streamline knowledge sharing, and boost efficiency across the client’s legal platform. By gathering requirements, mapping workflows, and championing new technologies, the Analyst plays an essential role in optimizing collaboration, resource planning, and client service delivery.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><p><strong>Project & Task Support</strong></p><ul><li>Partner with attorneys, project leads, and operations teams to identify needs and define requirements for legal project management, knowledge sharing, and support tools.</li><li>Assist with and facilitate workshops, process mapping, and design sessions to uncover workflow gaps and support prototyping of more efficient solutions.</li><li>Research and evaluate legal technology and knowledge management platforms, and provide recommendations for adoption or enhancement of new solutions.</li><li>Develop and present clear documentation, operational reports, and recommendations to address challenges and improve legal team performance.</li></ul><p><strong>Collaboration & Communication</strong></p><ul><li>Work cross-functionally to implement legal project management systems and knowledge repositories that align with our client’s goals.</li><li>Act as an intermediary between legal staff and technical experts, ensuring alignment on requirements and effective solution delivery.</li><li>Contribute to training and onboarding initiatives for legal teams, encouraging adoption and effective use of new tools and processes.</li></ul><p><strong>Operational Execution & Maintenance</strong></p><ul><li>Create and maintain documentation for workflows, knowledge assets, and project templates that promote consistency and knowledge sharing.</li><li>Support the rollout, ongoing maintenance, and optimization of legal technology platforms including project management tools and collaboration systems.</li><li>Monitor system usage and effectiveness, capturing user feedback to guide updates and improvements.</li></ul><p><strong>Continuous Improvement</strong></p><ul><li>Analyze feedback and data to identify opportunities for improved legal project management and knowledge sharing processes.</li><li>Stay informed on trends in legal operations, knowledge management, and technology, proactively recommending innovative process enhancements.</li><li>Help standardize scalable best practices to increase legal team productivity and ensure excellent client service.</li></ul>
<p>The Service Support Analyst is a key member of the technology support desk, serving as the first point of contact for technology-related inquiries from internal users. This role manages the intake and assessment of support requests, resolves routine issues directly, and coordinates with specialized teams for complex matters. The analyst maintains operational continuity by ensuring users connect quickly to the right resources, supporting a responsive and organized support experience. This position collaborates with service desk engineers, application managers, and infrastructure specialists to resolve issues efficiently, document support actions, and contribute to continuous improvements in support processes. Strong communication, attention to detail, and real-time assessment skills are essential.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><p><strong>Task Execution and Support</strong></p><ul><li>Respond promptly to support requests via phone, email, and ticketing systems, accurately logging all interactions.</li><li>Identify user needs and route requests to the appropriate team or specialist.</li><li>Resolve routine technical issues using established procedures and documentation.</li><li>Stay familiar with the service catalog and escalation pathways to guide users effectively.</li><li>Document support actions to enhance team knowledge and improve future responses.</li></ul><p><strong>Collaboration and Communication</strong></p><ul><li>Coordinate with engineers, application managers, and infrastructure teams to track and follow up on issues.</li><li>Communicate clearly and professionally, providing updates and guidance throughout the support process.</li><li>Participate in team meetings and assist with onboarding/training for new staff.</li></ul><p><strong>Operational Support</strong></p><ul><li>Monitor ticket queues and prioritize based on urgency and impact.</li><li>Track open issues and follow through to resolution.</li><li>Support the creation and maintenance of internal documentation, such as FAQs and troubleshooting guides.</li><li>Handle basic system access tasks like password resets and account provisioning.</li></ul><p><strong>Continuous Improvement</strong></p><ul><li>Gather feedback and suggest process improvements for service delivery.</li><li>Stay up to date on technology platform updates and support procedures.</li><li>Share observations with service desk leadership and participate in ongoing learning.</li></ul>
<p>We are seeking a <strong>Business Analyst</strong> with hands-on NetSuite experience to support ongoing system optimization, workflow improvements, and operational reporting. In this contract role, you’ll work directly with finance, accounting, and operations teams to understand process gaps, configure NetSuite enhancements, and improve the overall efficiency of the ERP environment. This position is ideal for someone who thrives in a fast-paced, project-focused setting.</p><p><br></p><p><strong>Key Details</strong></p><ul><li><strong>Contract Length:</strong> 3+ months with likely extension</li><li><strong>Work Environment:</strong> Onsite</li><li><strong>Core System:</strong> NetSuite ERP (required)</li><li><strong>Focus Areas:</strong> Process mapping, configuration support, reporting, integrations, and user support</li></ul><p><strong>What You Will Do</strong></p><p>• Serve as the primary NetSuite resource for troubleshooting, configuration updates, and workflow optimization</p><p> • Analyze current business processes and identify opportunities for automation and enhancement</p><p> • Build and maintain NetSuite dashboards, saved searches, and custom reports</p><p> • Support system upgrades, integrations, and module enhancements</p><p> • Partner with finance and accounting teams to ensure proper design of workflows, roles, permissions, and transaction flows</p><p> • Document requirements, create functional specifications, and translate business needs into system solutions</p><p> • Provide user training and support to improve adoption and enhance system utilization</p><p> • Collaborate with stakeholders across operations, supply chain, and finance to align system capabilities with business needs</p><p> • Ensure data accuracy, consistency, and integrity throughout the ERP environment</p>
<p>We are looking for an experienced Configuration Analyst to join our team on a long-term contract basis. This role requires expertise in managing <strong>Genesys Cloud</strong> systems and ensuring the smooth operation of configuration data tables and schedules. The successful candidate will play a vital role in optimizing processes and maintaining compliance within a dynamic healthcare environment. This position is fully remote but based out of Nashville, Tennessee.</p><p><br></p><p>Responsibilities:</p><p>• Manage and maintain the configuration management database to ensure accuracy and consistency.</p><p>• Monitor and control configuration items throughout their lifecycle, ensuring compliance with established policies.</p><p>• Develop and implement configuration management plans, procedures, and policies aligned with industry standards.</p><p>• Conduct regular audits and reviews to verify the integrity and reliability of configurations.</p><p>• Perform monthly scans across all environments to identify and resolve discrepancies.</p><p>• Maintain version control for both hardware and software operational configurations.</p><p>• Collaborate with stakeholders to address and resolve configuration-related challenges.</p><p>• Stay informed about emerging trends and best practices in configuration management.</p><p>• Utilize technical expertise to identify opportunities for process optimization and technology integration.</p><p>• Document and translate requirements into detailed program designs for presentation to leadership.</p>
<p>We are looking for a skilled Business Analyst II to join our team in Nashville, Tennessee. In this long-term contract role, you will play a crucial part in evaluating business systems, identifying user needs, and developing strategies that align with organizational goals. This position requires a blend of technical expertise, analytical thinking, and creative problem-solving to deliver impactful solutions.</p><p><br></p><p><strong>Overview</strong></p><p>The Business Analyst II will support a large operational and technology‑driven organization by reviewing, analyzing, and evaluating business systems and user needs. This role translates requirements into functional specifications, supports system enhancements, and partners closely with cross‑functional teams to ensure solutions align with overall business strategies. The role involves complex problem‑solving, goal planning, and the execution of diverse tasks requiring independent judgment and creativity.</p><p><strong>Key Responsibilities</strong></p><ul><li>Review, analyze, and evaluate current business systems, data, and user needs to identify improvement opportunities.</li><li>Develop detailed documentation of user requirements, system functions, workflows, and process steps.</li><li>Collaborate with technical teams to formulate system requirements and ensure alignment with business goals.</li><li>Support the development and modification of system processes and tools as needed.</li><li>Provide insights and recommendations to leadership based on data analysis.</li><li>Interact with internal project teams to support ongoing initiatives and ensure smooth workflow execution.</li></ul><p><strong>Interview Process</strong></p><ul><li>1–2 interviews depending on team schedules.</li></ul>
We are looking for a skilled Billing Analyst to join our team in Nashville, Tennessee. This role is essential for ensuring accurate and efficient client invoicing, financial reconciliation, and maintaining compliance with billing standards. The ideal candidate will collaborate across departments to enhance billing processes and support organizational goals.<br><br>Responsibilities:<br>• Prepare, review, and submit client invoices in alignment with billing guidelines, contractual agreements, and jurisdictional requirements.<br>• Reconcile billing data across multiple systems to ensure accuracy and resolve discrepancies in partnership with Finance and Client Services teams.<br>• Assist in configuring and maintaining client billing profiles, including rate structures, matter codes, and specific billing instructions.<br>• Provide billing data and reports to support month-end and year-end close processes.<br>• Collaborate with Finance, Legal Operations, and Client Services teams to align billing practices with strategic priorities and service standards.<br>• Train and onboard new team members and end-users on billing systems to promote consistent usage and understanding.<br>• Work with Technology teams to support enhancements, integrations, and data quality initiatives within billing systems.<br>• Document billing processes, procedures, and client-specific requirements to ensure compliance and operational consistency.<br>• Generate billing-related reports and dashboards to assist with financial analysis, forecasting, and decision-making.<br>• Contribute to process improvement efforts to streamline workflows, reduce errors, and enhance client satisfaction.
<p><strong>Senior Tax Analyst (Contract Assignment – Onsite)</strong></p><p>Our client is seeking a skilled Senior Tax Analyst to support their payroll and payroll tax operations during a peak workload period. This role focuses on tax compliance, data accuracy, and troubleshooting across multi-state payroll activities.</p><p><strong>What You’ll Do</strong></p><ul><li>Oversee day‑to‑day payroll tax functions, ensuring compliance with federal, state, and local regulations.</li><li>Review, balance, and transmit payroll tax files and related reporting.</li><li>Analyze and resolve tax notices and correspondence received from government agencies.</li><li>Serve as a resource for employee questions related to withholding and tax calculations.</li><li>Assist with quarterly payroll tax review and reconciliation.</li><li>Support year-end processes, including W‑2s, amendments, W‑2c corrections, and other adjustments.</li><li>Maintain jurisdictional setups for new state or local tax requirements.</li><li>Audit payroll tax data at both employee and employer levels to ensure accuracy.</li><li>Collaborate with Accounting and other internal teams by providing payroll tax data or analysis as needed.</li><li>Contribute to various projects or tasks as assigned throughout the engagement.</li></ul>
<p>We are looking for a detail-oriented and skilled Systems Architect to join our client in the healthcare field. This is a Contract to permanent position where you will play a pivotal role in managing and executing IT infrastructure projects across multiple sites within a fast-paced healthcare environment. The ideal candidate will have extensive hands-on experience in IT systems engineering, network optimization, and hardware deployments, with a strong ability to coordinate technical tasks and deliverables across teams, vendors, and stakeholders.</p><p><br></p><p>Responsibilities:</p><p>• Lead the implementation of IT infrastructure projects including network refreshes, hardware installations, and practice integrations.</p><p>• Oversee the technical readiness and deployment of systems for onboarding new healthcare practices.</p><p>• Coordinate with vendors and internal teams to ensure smooth execution of multi-site IT initiatives.</p><p>• Manage server installations, telecom configurations, and network setup for various locations.</p><p>• Collaborate with project analysts to align engineering deliverables with overall project timelines.</p><p>• Execute network and hardware upgrades at existing practice locations to optimize performance.</p><p>• Provide technical leadership during clinical and corporate IT system integrations.</p><p>• Document configurations, update technical processes, and improve deployment templates.</p><p>• Monitor task statuses, identify blockers, and allocate resources effectively.</p><p>• Contribute to team collaboration efforts and process improvements to enhance IT operations.</p>
