We are looking for a skilled Business Analyst to join our team in Watertown, Massachusetts. This is a long-term contract position that requires a proactive, detail-oriented individual with expertise in Salesforce and project coordination. The ideal candidate will excel at working cross-functionally, building user stories, and ensuring seamless collaboration across teams.<br><br>Responsibilities:<br>• Develop detailed user stories to support Salesforce enhancements and modifications.<br>• Analyze and validate data, addressing decision trees and related inquiries.<br>• Coordinate and schedule meetings, including roadshows to facilitate project communication.<br>• Track and manage action items arising from collaborative sessions with stakeholders.<br>• Conduct gap analyses to identify areas for improvement and ensure alignment with business needs.<br>• Review and organize documentation to support decision-making processes.<br>• Facilitate cross-functional collaboration to drive project success.<br>• Provide support in customer service initiatives, particularly in call center environments.