We are offering a long-term contract employment opportunity for a Service Desk Analyst L2. The job is in St. Charles, Illinois. As a Service Desk Analyst L2, you will provide customer service and technical support, manage user accounts, troubleshoot hardware and software issues, and assist in maintaining seamless IT operations across various offices.
Responsibilities:
• Provide technical support and customer service to associates
• Manage and troubleshoot issues related to Windows OS, Office 365, and networking
• Support and deploy various IT technologies such as desktops, laptops, VoIP, and video conferencing
• Assist with system updates and configurations, and manage IT service processes
• Collaborate with business and IT teams to improve service delivery
• Participate in on-call rotations and provide regional support as needed
• Utilize your skills in Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, Configuration Management, and ITIL Processes.
• Proficiency in Cisco Technologies is required.
• Demonstrated experience with Citrix Technologies is necessary.
• Must have knowledge of Computer Hardware.
• Familiarity with Dell Technologies is essential.
• Experience with Active Directory is expected.
• Capability to handle and troubleshoot Apple Devices is necessary.
• Understanding and experience with Backup Technologies is required.
• Expertise in Configuration Management is expected.
• Knowledge of ITIL Processes is essential.
• CompTIA A+ certification is a plus.