<p>Join our dynamic and growing Managed IT Services Provider as a Level 3 IT Helpdesk Engineer. We are looking for a highly skilled technical leader to serve as the final escalation point for complex technical issues across diverse client environments. This in-person position is ideal for senior engineers who thrive in high-accountability, hands-on MSP settings.</p><p>Key Responsibilities:</p><ul><li>Act as the top-level escalation for complex production issues.</li><li>Diagnose and resolve advanced problems in infrastructure, cloud, identity, and applications.</li><li>Lead root cause analysis and implement long-term remediation solutions.</li><li>Design, implement, and maintain enterprise-grade IT solutions.</li><li>Take ownership of complex technical projects for both clients and internal teams.</li><li>Ensure seamless transition of new services and solutions into support.</li><li>Mentor and support Level 1 and Level 2 engineers.</li><li>Maintain thorough documentation and uphold technical standards.</li></ul><p>Technical Focus Areas:</p><ul><li>Administer and support Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive).</li><li>Manage Windows Server and Windows OS environments.</li><li>Troubleshoot and manage VMware vSphere/vCenter systems.</li><li>Design and support Azure and hybrid cloud environments, including Azure Virtual Desktop (WVD), FSLogix, and multi-session Windows.</li><li>Implement and maintain SAML SSO, MFA, and cloud identity solutions.</li><li>Lead endpoint management with Microsoft Intune / Endpoint Manager and deploy Windows Autopilot.</li><li>Automate processes using PowerShell scripting.</li></ul><p><br></p>
We are looking for an experienced Level 2 Helpdesk Engineer to join our dynamic team in New York, New York. In this role, you will provide advanced technical support, troubleshoot complex issues, and ensure smooth operations across various IT environments. This position is ideal for professionals who excel in problem-solving and are passionate about delivering exceptional service in a fast-paced, hands-on environment.<br><br>Responsibilities:<br>• Provide Level 2 technical support to diagnose and resolve complex IT issues across infrastructure, cloud services, and endpoint management.<br>• Troubleshoot and manage Microsoft 365 applications, including Exchange Online, Teams, SharePoint, and OneDrive.<br>• Administer Windows Server and Windows OS environments, ensuring optimal performance and reliability.<br>• Support VMware vSphere and vCenter environments, including setup and maintenance.<br>• Design and implement Azure and hybrid cloud solutions to meet client needs.<br>• Utilize PowerShell to automate tasks and streamline IT operations.<br>• Deploy and manage endpoint solutions using Microsoft Intune and Windows Autopilot.<br>• Collaborate with Level 1 engineers to provide guidance and mentorship.<br>• Maintain detailed documentation of processes, solutions, and technical standards.<br>• Participate in root cause analysis and implement long-term fixes to recurring issues.
We are looking for a dedicated Application Support Engineer to join our team in Piscataway, New Jersey. In this long-term contract role, you will leverage your technical expertise to support and maintain the organization's learning management system and provide assistance to internal and external partners. This position requires a strong blend of problem-solving skills, administrative capabilities, and technical knowledge to ensure the optimal functionality of our platform.<br><br>Responsibilities:<br>• Provide technical support as the administrator of the organization's learning management system, diagnosing and resolving platform-related issues.<br>• Collaborate with internal and external teams to implement technical fixes and enhancements for the platform.<br>• Research emerging technologies and recommend improvements to enhance user support and operational efficiency.<br>• Create and update user guides and documentation to assist stakeholders in navigating the platform.<br>• Manage course uploads and produce both standard and customized reports to support organizational needs.<br>• Assist with onboarding and technical implementations for new partners using the learning management system.<br>• Participate in testing and reviewing requirements for platform enhancements, including writing user acceptance testing scripts.<br>• Coordinate virtual events and webinars, handling registration setup, production support, and post-event reporting.<br>• Conduct keyword research and content audits to optimize the platform's website and improve data integrity.<br>• Generate analytics and usage reports for eLearning products, identifying trends and actionable insights to support decision-making.
<p><strong>Network Engineer</strong></p><p><strong>Location:</strong> Kings Point, NY (Hybrid)</p><p><strong>Employment Type:</strong> Full-Time</p><p><strong>Experience Level:</strong> Mid–Senior (5–7 years)</p><p><strong>Position Overview</strong></p><p>We are seeking a skilled <strong>Network Engineer</strong> to support operations at a federal academic institution located in <strong>Kings Point, New York</strong>. This role offers a challenging and rewarding environment where the selected candidate will play a key role in the design, implementation, maintenance, and optimization of enterprise network infrastructure.</p><p>The Network Engineer will be responsible for supporting secure and reliable network services, troubleshooting complex issues, and maintaining detailed technical documentation while operating within a government-regulated environment.</p><p><strong>Key Responsibilities</strong></p><ul><li>Design, implement, configure, and maintain LAN, WAN, DMZ, and wireless network infrastructures</li><li>Configure, test, and support network devices and related services</li><li>Identify, diagnose, troubleshoot, and resolve network performance and connectivity issues</li><li>Design, plan, deploy, and optimize wireless network solutions</li><li>Configure and manage firewalls, VPNs, and network access security tools</li><li>Support and administer Cisco switches and routers</li><li>Manage Aruba wireless and network access control architectures</li><li>Support Nutanix Prism and Acropolis hypervisor environments</li><li>Administer Microsoft Active Directory and Group Policy in a Windows Server and Windows 11 environment</li><li>Provide Level 2 and Level 3 support for server and network-related issues</li><li>Develop and maintain comprehensive technical documentation for network systems, applications, and appliances</li><li>Utilize PowerShell scripting to automate and improve system and network operations</li><li>Ensure compliance with government standards and frameworks, including NIST and FISMA</li><li>Collaborate across teams to improve system reliability, efficiency, and overall service quality</li></ul>
<p>We are looking for a Infrastructure Support Engineer to provide comprehensive technical support within a dynamic banking environment in Stamford, Connecticut. This role is crucial in ensuring a stable and secure computing infrastructure for bank staff, including end-user devices and collaboration platforms. The ideal candidate will execute operational tasks, resolve technical issues, and contribute to maintaining compliance with regulatory standards.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 1 and Tier 2 technical support for Windows-based desktops, laptops, peripherals, and mobile devices in office, branch, and remote settings.</p><p>• Diagnose and resolve technical issues related to hardware, software, and connectivity promptly and professionally.</p><p>• Administer Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint, while supporting productivity tools.</p><p>• Assist users with printing, scanning, secure remote access, and connectivity to internal systems.</p><p>• Manage user onboarding, offboarding, and access changes in compliance with role-based access protocols and least-privilege principles.</p><p>• Handle password resets, account unlocks, and multi-factor authentication troubleshooting.</p><p>• Configure, deploy, and maintain Windows devices, ensuring compliance with organizational standards.</p><p>• Provide support for collaboration tools such as Microsoft Teams and OneDrive, addressing access, synchronization, and configuration issues.</p><p>• Document resolutions and recurring issues in the ticketing system, contributing to the knowledge base and internal documentation.</p><p>• Ensure adherence to security policies, promptly escalating any suspected incidents or violations.</p>
<p><strong>About the Role</strong></p><p>Our client, one of New Jersey’s leading organizations, is implementing Flexera One to modernize their IT Asset Management program across hardware, software, and SaaS. They are seeking a <strong>Flexera One Platform & Integration Engineer</strong> to support the end‑to‑end deployment of the platform and serve as a technical subject matter expert during the implementation.</p><p>This role works closely with Flexera Professional Services, internal stakeholders, and cross‑functional teams across IT, Finance, Procurement, and Infrastructure.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead the implementation, configuration, and administration of Flexera One (IT Visibility, Technology Intelligence Platform, and related modules).</li><li>Deploy and manage Flexera inventory beacons, discovery agents, and data connectors across on‑prem, cloud (AWS/Azure/GCP), and SaaS environments.</li><li>Design and maintain integrations between Flexera One and systems such as ServiceNow CMDB, cloud APIs, inventory tools, and other data sources.</li><li>Configure normalization, data mapping, and governance to ensure clean, accurate, and reconcilable asset data.</li><li>Develop automation and custom scripts using PowerShell, Python, SQL, or equivalent languages.</li><li>Partner with Flexera Professional Services during the implementation to validate requirements and support build-out activities.</li><li>Support the creation of technical documentation, SOPs, runbooks, and administrative standards.</li><li>Work closely with ITAM/SAM stakeholders to ensure data integrity, reporting accuracy, and alignment with compliance initiatives.</li><li>Troubleshoot ingestion issues, integration failures, beacon connectivity, and cross-system data gaps.</li><li>Provide early‑stage platform administration until internal teams transition into full ownership.</li></ul><p><br></p>
<p>Our company is seeking a highly skilled and motivated Systems Engineer to join our technology team in New York City. This is an exciting opportunity for a proactive IT professional to play a critical role in maintaining and optimizing our IT infrastructure.</p><p><strong>Job Summary:</strong></p><p>As a Systems Engineer, you will be responsible for supporting, maintaining, and enhancing our IT systems to ensure seamless operation and exceptional reliability. Your knowledge and experience will help drive our technical initiatives and support our end-users efficiently.</p><p><strong>Responsibilities:</strong></p><ul><li>Manage and maintain IT infrastructure including servers, storage systems, network devices, and all related components.</li><li>Monitor system performance, promptly troubleshoot issues, and ensure high system availability and reliability.</li><li>Configure and administer Azure cloud services (virtual machines, storage, networking, security).</li><li>Oversee Windows Server environments (2016/2019/2022): installation, configuration, and ongoing maintenance.</li><li>Manage Active Directory, including user accounts, group policies, security permissions, and domain services.</li><li>Perform virtualization tasks using VMware: provisioning servers, managing virtual machines, and resolving escalated issues.</li><li>Administer Barracuda Backups Appliance and support data backup and recovery processes.</li><li>Maintain SAN Nimble storage systems to ensure performance and continuity.</li><li>Collaborate with teams to implement and manage secure file transfer solutions (MFT, SFTP).</li><li>Conduct system upgrades, patching schedules, and security updates based on best practices.</li><li>Provide timely technical support to end-users, resolving issues related to hardware, software, and network connectivity.</li><li>Create and maintain robust documentation for system configurations, operational procedures, and troubleshooting processes.</li></ul><p><br></p>
<p><strong>Overview</strong></p><p> The Technical Engineering Training Specialist is responsible for developing and delivering training programs for both internal and external customers across a full product ecosystem (including instruments, reagents, and digital tools). The role ensures users gain a high level of understanding regarding functionality, maintenance, troubleshooting, and operation.</p><p><br></p><p><strong>Essential Duties & Responsibilities</strong></p><ul><li>Provide training to new hire field service and technical support engineers on all system types, covering installation through decommission. Training may be conducted in-person, remotely, or through virtual/live-streamed sessions.</li><li>Provide training to customer biomedical/biomechanical technicians as requested, focusing on preventive maintenance and basic service operations. Training may be in-person, remote, or virtual/live-streamed.</li><li>Deliver lectures and hands-on demonstrations covering safety, installation, programming, maintenance, troubleshooting, and operation. Follow defined course outlines, distribute materials, administer tests, and demonstrate relevant procedures.</li><li>Administer written and practical examinations and document performance outcomes for internal reporting.</li><li>Maintain training equipment in optimal working condition, ensuring instruments, components, and instructional materials are current and functional.</li><li>Observe trainees during instruction, provide support, and answer questions.</li><li>Review and update training content as needed to ensure continuous improvement, retiring outdated documentation and developing new materials when appropriate.</li><li>Participate in meetings, seminars, and industry training to maintain professional knowledge and integrate new information into instruction.</li><li>Ensure that all classes have access to functioning equipment, necessary consumables, and printed materials prior to instruction.</li></ul><p><br></p><p><br></p>
<p>our team is seeking an experienced Network Engineer to join our growing IT group. In this role, you will support and enhance critical network infrastructure across multiple sites, with a primary focus on Cisco technologies and enterprise network operations. This hands-on position is ideal for technically driven professionals who value service excellence, quality documentation, and continuous learning. Key Responsibilities: Install, configure, and support network equipment and devices (routers, switches, firewalls) throughout their life cycle. Conduct site visits to branch and office locations for installations and troubleshooting as needed. Review, audit, and remediate network devices and configurations to ensure compliance with internal and industry security standards. Provide backup support and participate in vendor escalations for Cisco unified communications systems (training provided as needed). Maintain and update network systems, including regular software and firmware upgrades. Create and update technical documentation, diagrams, and departmental procedure run-books. Respond to and resolve support requests from internal teams. Analyze, diagnose, and document root causes of network problems; propose and implement corrective actions. Interface with third-party vendors for escalations and resolution of complex issues. Meet deadlines on daily tasks as well as short- and long-term technology projects. Mentor and share technical knowledge with other IT team members. Participate in after-hours on-call rotation for critical incidents and scheduled changes.</p>
<p>Essential Duties and Responsibilities:</p><p> · Knowledge of database coding and tables; as well as general database management</p><p> · Understanding of client management, support, and communicating progress and timelines accordingly</p><p> · Organizes and/or leads Informatics projects in the implementation/use of new data warehouse tools and systems</p><p> · Ability to train new hires; as well as lead in training of new client staff members</p><p> · Understanding data schema and the analysis of database performance and accuracy</p><p> · Understanding of ETL tools, OLAP design, and data quality processes</p><p> · Knowledge of Business Intelligence life cycle: planning, design, development, validation, deployment, documentation, and ongoing support</p><p> · Working knowledge of electronic medical records software (eCW, Nextgen, etc) and the backend storage of that data</p><p> · Ability to generate effective probability modeling and statistics as it pertains to healthcare outcomes and financial risks</p><p> · Ability to manage sometimes lengthy and complicated projects from throughout the life cycle and meet the deadlines associated with these projects</p><p> · Development, maintenance, technical support of various reports and dashboards</p><p> · Knowledge of Microsoft® SQL including coding language, creation of tables, stored procedures, and query design</p><p> · Fundamental understanding of outpatient healthcare workflows</p><p> · Knowledge of relational database concepts and flat/formatted file processing.</p><p> · Possesses strong commitment to data validation processes in order to ensure accuracy of reporting (internal quality control)</p><p> · Possesses a firm grasp of patient confidentiality and system security practices to prevent HIPAA and other security violations.</p><p> · Knowledge of IBM Cognos® or other database reporting software such as SAS, SPSS, and Crystal Reports</p><p> · Ability to meet the needs of other members of the Informatics department to maximize efficiency and minimize complexity of end-user products</p><p><br></p><p>Requirements:</p><p> · Education: Bachelor's Degree</p><p> · Proven experience as a dbt Developer or in a similar Data Engineer role.</p><p> · Expert-level SQL skills — capable of writing, tuning, and debugging complex queries across large datasets.</p><p> · Strong experience with Snowflake or comparable data warehouse technologies (BigQuery, Redshift, etc.).</p><p> · Proficiency in Python for scripting, automation, or data manipulation.</p><p> · Solid understanding of data warehousing concepts, modeling, and ELT workflows.</p><p> · Familiarity with Git or other version control systems.</p><p> · Experience working with cloud-based platforms such as AWS, GCP, or Azure.</p><p><br></p><p><br></p>
<p>We are seeking a highly skilled Data Engineer to design, build, and manage our data infrastructure. The ideal candidate is an expert in writing complex SQL queries, designing efficient database schemas, and developing ETL/ELT pipelines. This role ensures data accuracy, accessibility, and performance optimization to support business intelligence, analytics, and reporting initiatives.</p><p><br></p><p><strong><em><u>Key Responsibilities</u></em></strong></p><p><br></p><p><strong>Database Design & Management</strong></p><ul><li>Design, develop, and maintain relational databases, including SQL Server, PostgreSQL, and Oracle, as well as cloud-based data warehouses.</li></ul><p><strong>Strategic SQL & Data Engineering</strong></p><ul><li>Develop advanced, optimized SQL queries, stored procedures, and functions to process and analyze large, complex datasets and deliver actionable business insights.</li></ul><p><strong>Data Pipeline Automation & Orchestration</strong></p><ul><li>Build, automate, and orchestrate ETL/ELT workflows using SQL, Python, and cloud-native tools to integrate and transform data from diverse, distributed sources.</li></ul><p><strong>Performance Optimization</strong></p><ul><li>Tune SQL queries and optimize database schemas through indexing, partitioning, and normalization to improve data retrieval and processing performance.</li></ul><p><strong>Data Integrity & Security</strong></p><ul><li>Ensure data quality, consistency, and integrity across systems.</li><li>Implement data masking, encryption, and role-based access control (RBAC).</li></ul><p><strong>Documentation</strong></p><ul><li>Maintain comprehensive technical documentation, including database schemas, data dictionaries, and ETL workflows.</li></ul>
Essential Duties and Responsibilities: <br> · Responsible for leveraging existing data systems to meet the information management needs of the organization.<br> · Responsible for understanding the underlying data structures of the organization, accessing the data and delivering it in understandable and useable formats as it relates to the front end of software & healthcare operations.<br> · Conducts assessments of the medical informatics environments, synthesizes pertinent information and creates standard reporting that meets the business and clinical needs of the organization.<br> · Collaborates with the leadership and executive management team in the development of new and enhanced reporting templates.<br> · Serves as the primary liaison as it pertains to informatics for related activities and the overall integration of programs and products with organization wide electronic activities.<br> · Collaborates with staff in the use of both internal and external resources to support research, discovery and analysis needs of the organization.<br> · Works with staff to implement appropriate practices, procedures and technology to maintain and enrich the information resources of the organization throughout its lifecycle.<br> · Consults with Management and the Information Technology Department, training & operations in the application of information management practices to software development initiatives.<br> · Demonstrates core competency in Cognos and any other SRH report writing tool, as well as development, support and enhancements of these tools.<br> · Supervise Informatics department ensuring positive, stable work environment including internal communication to superiors and subordinates, cross train, performance review and managing deliverables.<br> · Provide project management of all long term department assignments by planning, organizing, securing, managing, leading, and controlling resources to achieve specific goals.<br>Qualifications: <br> · Education: HS Diploma Bachelor’s degree in Computer Science, Information Technology, Data Science, or a related field strongly preferred.<br> · Relevant certifications in TIBCO Spotfire and IBM Cognos Analytics are a plus<br>Preferred Experience:<br> · 5+ years in healthcare analytics or informatics<br> · 2+ years managing multi-tenant or multi-site analytics environments<br> · Hands-on experience with:<br> o TIBCO Spotfire<br> o IBM Cognos<br> o eClinicalWorks (eCW) database and reporting structures<br> · Strong understanding of healthcare data models and workflows<br> · Experience in FQHCs, IDNs, ACOs, or managed care risk environments<br> · Knowledge of population health and care management platforms<br> · Experience supporting payer or delegated risk reporting<br> · Familiarity with cloud or hybrid analytics architectures<br> · SQL and relational databases (eCW, SQL Server, Oracle, PostgreSQL, etc.)<br> · Healthcare data standards (ICD-10, CPT, HCPCS, LOINC, SNOMED)<br> · Quality and value-based care frameworks (UDS, HEDIS, HCC/RAF, CMS programs)<br> · Data security, HIPAA, and role-based access controls
<p>We are seeking a reliable, business-aligned Full Stack Delivery Engineer to take ownership of critical systems and ensure consistent, predictable delivery across our technology stack.</p><p><br></p><p>This role is ideal for a developer who values shipping working software, collaborating across disciplines, and operating within real-world constraints. You will work on production systems that directly impact operations, revenue, and customer experience.</p><p><br></p><p>We are not looking for a “10x developer”. We are looking for someone who finishes what they start, documents what they build, and treats deadlines seriously.</p><p><br></p><p><strong>What Success Looks Like in This Role</strong></p><ul><li>Features ship when expected</li><li>Progress is visible weekly</li><li>Estimates are conservative and reliable</li><li>Systems are understandable by others</li><li>No single person becomes a bottleneck</li></ul><p><strong>Key Responsibilities</strong></p><p><strong>Delivery & Execution</strong></p><ul><li>Deliver production-ready features tied to clear milestones and acceptance criteria</li><li>Break work into small, testable, demoable increments</li><li>Communicate risks early and adjust plans based on reality—not optimism</li></ul><p><strong>Front-End Development</strong></p><ul><li>Build and maintain responsive front-end applications using modern frameworks such as React or Next.js</li><li>Integrate front-end components cleanly with backend APIs</li><li>Prioritize usability and operational clarity over visual perfection</li></ul><p><strong>Back-End & Systems Integration</strong></p><ul><li>Build and maintain backend services and APIs (Node.js / TypeScript; Rust familiarity is a plus)</li><li>Integrate with third-party services including Stripe, shipping providers, and messaging systems</li><li>Work with inventory, asset tracking, and operational data systems</li></ul><p><strong>Data & Infrastructure</strong></p><ul><li>Design and work with relational databases (PostgreSQL / MySQL preferred)</li><li>Write safe, understandable data migrations</li><li>Support logging, monitoring, and observability for production systems</li></ul><p><strong>Collaboration & Accountability</strong></p><ul><li>Work closely with operations, product, and leadership—not just engineers</li><li>Document APIs, assumptions, and system behavior</li><li>Participate in code reviews with an emphasis on clarity and maintainability</li><li>Accept review and feedback without defensiveness</li></ul><p><br></p>
The IT Apple Support and End User Support detail oriented is responsible for deploying, configuring, maintaining, and supporting Apple macOS devices across the organization. This role ensures seamless onboarding, optimal performance, and secure Apple hardware and software operation. The specialist will be the subject matter expert (SME) for macOS environments and collaborate with cross-functional teams to support end-user productivity and IT compliance. Additionally, the specialist provides training to end users and IT staff on macOS systems and tools. <br> Primary duties/responsibilities: Manage MacBook devices using tools like Apple Business Manager. Regularly review and enhance the build and configuration processes while providing best practices for updates and patch management. Offer live support through phone, chat, or email. Build strong relationships with customers by sharing a passion for Apple products. Collaborate with team members and participate in training sessions to improve technical skills. Assist in creating online support experiences for Apple, including editing content and designing user interfaces. Maintain and update deployment workflows to align with OS upgrades and security policies. Automate provisioning processes for new hires and device refresh cycles. Provide Level 2 and Level 3 support for macOS-related incidents, such as OS issues, application crashes, network connectivity, and hardware diagnostics. Troubleshoot Apple peripherals (e.g., Magic Mouse, keyboards, AirPods) and software (e.g., Safari, Mail, iWork, Microsoft 365). Support remote users via MDM tools and remote desktop platforms. Ensure that macOS devices meet enterprise security standards. Apply OS patches and security updates in coordination with IT security teams. Monitor compliance using endpoint management dashboards and audit logs. Track Apple hardware inventory, manage asset tags, and coordinate device returns and replacements. Maintain accurate records in ServiceNow or equivalent ITSM platforms. In addition to supporting the Apple environment, assist end users with company laptops. Perform incident ticket processes, responding to assigned tickets (routine and urgent) within the timeframe specified by the service level agreement and working through issues to resolution. Maintain appropriate documentation within the incident system as determined
<p>We are looking for a skilled Data Engineer to design and enhance scalable data solutions that meet diverse business objectives. This role involves collaborating with cross-functional teams to identify data requirements, improve existing pipelines, and ensure efficient data processing. The ideal candidate will bring expertise in server-side development, database management, and software deployment, working in a dynamic and fast-paced environment.</p><p><br></p><p>Responsibilities</p><ul><li>Enhance and optimize existing data storage platforms, including relational and NoSQL databases, to improve data accessibility, performance, and persistence</li><li>Apply advanced database techniques such as tuning, indexing, views, and stored procedures to support efficient and reliable data management</li><li>Develop server-side Python services utilizing concurrency patterns such as asynchronous programming and multi-threading, and leveraging libraries such as NumPy and Pandas</li><li>Design, build, and maintain APIs using modern frameworks, with experience across communication protocols including gRPC and socket-based implementations</li><li>Create, manage, and maintain CI/CD pipelines using DevOps and artifact management tools to enable efficient and reliable software delivery</li><li>Design and deploy applications in enterprise Linux environments, ensuring stability, performance, and scalability</li><li>Partner with cross-functional teams to gather requirements and deliver technical solutions aligned with business objectives</li><li>Follow software development lifecycle best practices to ensure high-quality, maintainable, and secure solutions</li><li>Work effectively in iterative, fast-paced development environments while consistently delivering high-quality outcomes on schedule</li></ul><p><br></p>
<p>Responsibilities:</p><p>• Coordinate and manage identity and access management projects, ensuring deadlines are met and deliverables are completed successfully.</p><p>• Collaborate with global teams to design, build, and deploy services across the Americas zone.</p><p>• Oversee the overhaul of delegation models for Active Directory, including permissions and access enhancements.</p><p>• Configure access controls and ensure security improvements within directory services.</p><p>• Utilize technical knowledge of Active Directory and Azure Entra ID to support project execution and troubleshooting.</p><p>• Facilitate meetings with various IT stakeholders, driving discussions and documenting outcomes.</p><p>• Prepare technical documentation and reports using Microsoft Word, Excel, and PowerPoint.</p><p>• Leverage ServiceNow for ticketing and tracking project-related tasks.</p><p>• Conduct research on new technologies to support ongoing and future initiatives.</p><p>• Act as a liaison between technical teams and business units to ensure clear communication and alignment.</p>
Must have skills: <br>• 3–6 years of professional software engineering experience, with a strong portfolio of full stack development work. <br>• Proficiency in Python, including experience with web frameworks such as Flask or Dash. <br>• Experience integrating frontend applications with RESTful APIs and backend services. <br>• Relational and non-relational databases: SQL, MongoDB, and/or Snowflake using Python. <br>• Designing data models for effective data storage and retrieval (preferably SQL, MongoDB, Snowflake). <br>• Debugging, issue resolution, and troubleshooting. <br>• Developing systems integrated with cloud services, such as for storage or secrets management (preferably AWS). <br>• Designing and troubleshooting ETL pipelines. <br>• Developing REST APIs using Python frameworks (preferably Flask). <br>• Publishing Python packages, maintaining them, and building Python CLI tools. <br>• Deploying REST APIs in containerized environments (Kubernetes), working with other developers in the team to integrate those APIs with web applications. <br> <br>Nice to have skills: <br>• Exposure to financial systems, SEC API, and/or corporate credit modeling is strongly preferred. <br>• Familiarity with UX design tools (Figma) and solid understanding of the design-engineering hand-off process <br>• Familiarity with deployment pipelines, CICD tools (preferably GitLab). <br>• Configuring observability and alerting services (preferably Datadog and Opsgenie). <br>• Containerized development and deployment (i.e. Docker, Kubernetes) <br>• Writing infrastructure as code (preferably Terraform). <br>• Integrating managed authentication services (preferably Auth0). <br>• Familiarity with LLM Document Parsing and Data Framework services (preferably LlamaParse and LlamaIndex) <br>• Familiarity with LLM Observability tooling (preferably Weave) <br>• Experience with the OpenAI SDK <br>• Experience with Vector Databases (preferably MongoDB)
We are looking for a highly skilled Full Stack Engineer to join our team in New York, New York. As a key contributor, you will design, develop, and maintain robust software solutions using modern technologies to support our financial services projects. This is a long-term contract position, offering an excellent opportunity to work on innovative systems and collaborate with a talented team.<br><br>Responsibilities:<br>• Develop and maintain full stack applications using Python, Flask, and Dash, ensuring seamless integration between frontend and backend systems.<br>• Design efficient data models and implement relational and non-relational databases, including MongoDB and Snowflake, for optimized data management.<br>• Build and deploy APIs in containerized environments such as Kubernetes, collaborating with team members to integrate APIs with web applications.<br>• Troubleshoot and debug software issues, providing timely resolutions to ensure system reliability.<br>• Create scalable systems integrated with cloud services for storage and secrets management.<br>• Publish and maintain Python packages, developing tools to enhance project workflows.<br>• Design and implement data pipelines, ensuring effective processing and analysis.<br>• Collaborate with cross-functional teams to ensure successful deployment pipelines and observability configurations.<br>• Stay updated on emerging technologies, applying best practices to improve development processes.
<p><strong>Job Overview Summary:</strong></p><p><br></p><p>Experienced IT Support Specialist (Tier 2/3) with a strong background supporting fast-paced manufacturing environments. Skilled in diagnosing complex technical issues, managing enterprise systems, and ensuring reliable network and application performance across production and corporate settings. Proficient in Windows Server/AD, M365 administration, ERP and MES support, and manufacturing hardware/software troubleshooting including production floor systems, barcode scanners, printers, PLC-connected devices, and industrial workstations.</p><p><br></p><p><strong>Job Responsibilities:</strong></p><p><br></p><ul><li>Provide advanced technical support for escalated end-user issues, including hardware, software, and peripheral troubleshooting.</li><li>Set up and configure desktops, laptops, mobile devices, monitors, printers, and other office technology.</li><li>Manage onboarding, offboarding, and equipment lifecycle tracking and reporting.</li><li>Diagnose and resolve intermediate network, server (e.g., Active Directory, DHCP, DNS), and Wi-Fi problems; coordinate with internal senior technical resources and external Managed Service Providers (MSPs) for complex issues.</li><li>Actively troubleshoot, resolve, and participate in projects related to intermediate Wi-Fi, server, and network issues, working in close collaboration with the senior internal team or external Managed Service Providers (MSPs).</li><li>Perform onsite installations and upgrades of operating systems, applications, and security patches.</li><li>Manage user accounts in Active Directory, Microsoft 365, and other systems; handle access requests, MFA support, and onboarding/offboarding tasks.</li><li>Respond to and resolve support tickets in the ITSM platform; ensure accurate documentation and timely follow-up.</li><li>Maintain and track IT assets; update inventory records and manage warranty returns or repairs.</li><li>Support audiovisual systems and video conferencing tools in meeting spaces.</li><li>Conduct preventive maintenance on local IT infrastructure to avoid service disruptions.</li><li>Act as a liaison between end users and senior internal IT teams/MSPs, ensuring clear communication and prompt issue resolution for escalated and intermediate technical issues.</li><li>Participate in and contribute to IT projects including deployments, office moves, system migrations, and infrastructure upgrades (network, server, Wi-Fi).</li><li>Remote Support: Provide advanced technical support via phone, email, chat, or remote session.</li><li>Manage, maintain, and troubleshoot the organization's Voice over IP (VoIP) phone system, including user provisioning, call flow configurations, and endpoint support.</li><li>Contribute to team growth by assisting in training and mentoring staff to improve performance, increase customer satisfaction, and drive efficiencies.</li><li>Proactively identify, document, and implement improvements to IT processes, documentation (e.g., knowledge base), and infrastructure to enhance efficiency, reliability, and security</li></ul>
<p>Position Overview</p><p>We are seeking a Materials Scientist / Product Testing Engineer to support hands‑on laboratory testing, materials analysis, and preparation of technical documentation for regulatory submissions. This role is primarily onsite and will support the Advanced Technology team by conducting experiments, generating product‑representative samples, and producing high‑quality protocols and technical reports.</p><p>The ideal candidate is precise, detail‑oriented, and comfortable working in a regulated environment with cross‑functional teams, suppliers, and external partners.</p><p><br></p><p>Key Responsibilities</p><p>Laboratory Testing & Materials Analysis</p><ul><li>Conduct laboratory experiments and analyze test data for product‑representative material samples</li><li>Support mechanical and chemical testing of ceramics, metals, and biomaterials (e.g., tensile bond strength, X‑ray diffraction)</li><li>Summarize findings and provide clear, concise interpretations</li></ul><p>Regulatory Documentation & Reporting</p><ul><li>Prepare technical memos, protocols, and comprehensive reports for regulatory submissions</li><li>Document current processes, test methods, observations, and final results</li><li>Ensure all documentation meets required regulatory and internal quality standards</li></ul><p>Cross‑Functional Coordination</p><ul><li>Collaborate with internal teams and external suppliers/vendors to obtain samples and execute required testing</li><li>Coordinate project activities and ensure timely delivery of test results</li><li>Communicate findings with clarity to scientists, engineers, and project leaders</li></ul>
We are looking for an experienced IT Helpdesk specialist to join our team in New York, New York. This role requires working on-site five days a week, providing comprehensive technical support to approximately 350 users both locally and remotely. The ideal candidate will bring a strong background in Microsoft technologies and a proactive approach to troubleshooting and problem-solving.<br><br>Responsibilities:<br>• Deliver timely and effective technical support to local and remote users, addressing hardware, software, and network issues.<br>• Manage and maintain Microsoft Active Directory and Entra Identity systems to ensure seamless user access and security.<br>• Configure, deploy, and support Windows 365 Cloud PCs and Microsoft Surface or Lenovo X1 Carbon laptops.<br>• Administer Microsoft Intune and Group Policy to oversee device management and security policies.<br>• Provide support for Microsoft Office Suite applications, ensuring optimal functionality for end users.<br>• Troubleshoot and resolve VPN connectivity problems to ensure secure and reliable remote access.<br>• Utilize ticketing systems to track, prioritize, and resolve service desk requests efficiently.<br>• Offer assistance with specialized software such as Bluebeam, TeamViewer, and Sage 50 Accounting Software as needed.<br>• Collaborate with team members to enhance IT processes and improve overall user experience.<br>• Maintain detailed documentation of issues, solutions, and system configurations for future reference.
We are looking for a skilled Sr. Software Engineer to join our team in Peekskill, New York. In this role, you will leverage your expertise in data analysis and business intelligence tools to drive actionable insights and support organizational goals. The ideal candidate will be detail-oriented, adept at multitasking, and capable of working independently while delivering high-quality results.<br><br>Responsibilities:<br>• Analyze and interpret complex datasets from multiple sources, including claims data and electronic health records, to identify trends and actionable insights.<br>• Develop and document technical specifications, training materials, and provide ongoing system support to ensure sustainability.<br>• Apply actuarial concepts to evaluate risk contracts, focusing on areas such as cost of care, disease management, and quality measures.<br>• Transform datasets through quantitative and qualitative analysis to uncover patterns and predict outcomes that optimize health and financial performance.<br>• Communicate findings effectively across teams and stakeholders, using both verbal and visual presentations.<br>• Design and implement data-driven strategies to identify opportunities, mitigate risks, and meet client-specific needs.<br>• Collaborate with IT teams to address data quality issues and enhance the reliability of datasets.<br>• Assess contract performance against financial metrics and patient satisfaction indicators.<br>• Maintain organized workflows and ensure timely delivery of projects while paying attention to detail.
<p>We are looking for a skilled Network Security Engineer to join our team in Bensalem, Pennsylvania. In this role, you will play a key part in designing, implementing, and maintaining network security infrastructure to uphold the organization's standards. The ideal candidate will possess deep technical expertise in network security technologies and demonstrate strong problem-solving abilities.</p><p><br></p><p>Responsibilities:</p><p>• Lead and manage projects related to network implementation, integration, and transitions while ensuring seamless handoffs to other teams.</p><p>• Develop and maintain detailed documentation and diagrams for both new and existing network systems.</p><p>• Provide advanced support for network security infrastructure, including firewalls and other security systems.</p><p>• Audit and remediate network security devices to ensure compliance with established standards.</p><p>• Investigate and resolve network security issues, identifying root causes and implementing corrective measures.</p><p>• Collaborate with vendors to escalate issues and drive efficient resolutions.</p><p>• Participate in on-call rotations to address urgent network concerns.</p><p>• Perform vulnerability assessments and apply remediation strategies to strengthen security.</p><p>• Conduct security reviews and implement measures to harden existing network systems.</p><p>• Analyze network architecture and devices to identify potential risks and recommend improvements.</p>
<p>We are a technology-driven organization building advanced, hardware-integrated software platforms used by customers in real-world environments. Our products combine data capture, analytics, and intuitive user interfaces to deliver reliable, high-impact solutions at scale.</p><p> </p><p>We’re hiring a <strong>Software Quality Assurance Engineer</strong> to join our team. This dual-focused role is responsible for fully automating the software testing suite while improving the operational efficiency of applications deployed in the field. The ideal candidate bridges quality assurance and technical support, with a strong emphasis on automation, diagnostics, and continuous improvement.</p><p> </p><p><strong><u>Key Responsibilities</u></strong></p><p> </p><p><strong>I. Software Quality & Automation Framework Development</strong></p><ul><li>Design, build, and maintain robust, scalable test automation frameworks.</li><li>Develop and execute automated UI and API tests using tools such as Selenium WebDriver and Postman.</li><li>Participate in software release cycles, performing validation and providing technical feedback to engineering teams.</li></ul><p><strong>II. Operational Efficiency & Tooling</strong></p><ul><li>Develop and maintain scripts (PowerShell, Bash) to automate system diagnostics, support tasks, and operational workflows.</li><li>Build lightweight internal tools to enhance diagnostic capabilities and streamline support processes (Python experience is a strong plus).</li><li>Document testing, automation, and support processes using tools such as Confluence, and manage workflows in Jira.</li></ul><p><strong>III. Technical Support & Cloud Operations</strong></p><ul><li>Resolve technical issues by providing timely, effective support via phone, email, and remote sessions, with a strong focus on Windows-based environments.</li><li>Use SQL and database expertise (including MySQL) to perform complex data queries and analysis while ensuring data integrity during troubleshooting.</li><li>Monitor and troubleshoot applications deployed in AWS environments, demonstrating foundational knowledge of EC2, S3, and CloudWatch.</li></ul><p> </p>
We are looking for a skilled Infrastructure & Cloud Engineer to oversee the design and management of our organization's cloud and IT systems. This role is essential in ensuring the scalability, security, and efficiency of both cloud-based and on-premises environments. The ideal candidate will bring extensive knowledge of Microsoft technologies, including Azure and Microsoft 365, with a focus on supporting a mission-driven organization.<br><br>Responsibilities:<br>• Design and manage Azure cloud environments to ensure scalability and security.<br>• Administer and optimize Microsoft 365 tools, including Office 365, Intune, Entra ID, and Endpoint Protection.<br>• Plan and execute migrations between on-premises systems and cloud platforms with minimal disruption.<br>• Configure and maintain Windows Server environments while adhering to security best practices.<br>• Implement and enforce device management and endpoint protection policies.<br>• Develop automated workflows using tools such as Power Automate to enhance efficiency.<br>• Collaborate with internal teams to identify technology needs and deliver tailored solutions.<br>• Provide training and support to staff on IT infrastructure and cloud technologies.<br>• Document system configurations and processes to ensure compliance with policies and regulations.<br>• Monitor and improve system performance and reliability across all platforms.
