Customer Support Representative<p><strong>Hiring for a Customer Support Representative! </strong></p><p>Our client is a highly respected organization in the insurance industry, renowned for its commitment to community engagement and corporate social responsibility. They are seeking a Customer Support Representative to join their Customer Service Center. This role provides a unique opportunity to make a meaningful impact by delivering exceptional service and support to customers.</p><p><br></p><p><strong>About the Role:</strong></p><p>As a Customer Support Representative, you will serve as the front line of communication with customers, primarily through telephone interactions and occasionally written correspondence. You'll assist with insurance-related inquiries, product requests, and account changes by analyzing customer needs, performing calculations, and implementing resolutions.</p><p><br></p><p><strong>You'll positively impact Customer Support Center in the following ways:</strong></p><ul><li>Excellent communication skills to explain insurance products to customers</li><li>Ability to handle matters that can highly sensitive and emotional</li><li>Strong decision making and analytical abilities as you analyze customer inquiries, determine steps for resolution, research member files, analyze certificate provisions to determine methods of affecting desired changes (i.e. change of beneficiary, type of insurance, change in method of payment, etc)</li></ul><p><strong>What Makes this Opportunity Exciting:</strong></p><p>Joining this team means you'll be welcomed into a vibrant and collaborative culture that values continuous improvement and growth.</p><ul><li><strong>Career Development:</strong> Gain ongoing training, develop new skills, and unlock opportunities for future career advancement.</li><li><strong>Hybrid Flexibility:</strong> Begin with onsite training and transition into a flexible hybrid schedule, combining work-from-home (WFH) with in-office collaboration a few days each month.</li><li><strong>Work-Life Balance: </strong>Enjoy a rotating schedule every two weeks (8 a.m.–4 p.m. and 9 a.m.–5 p.m.), allowing for variety and structure.</li></ul><p><br></p><p>If you're passionate about helping others, thrive in a collaborative environment, and enjoy learning and development opportunities, connect with our team today - Christin, Erin and Lydia are great points of contact for this role and can be reached at (563) 359-7535.</p>Data Entry Specialist<p>Are you a detail-oriented professional with excellent typing accuracy and a knack for time management? Robert Half is partnering with a dynamic organization to fill a newly created Part-Time Data Entry Specialist role under their Customer Service umbrella! This is a contract-to-hire position, and we're seeking someone who can start right away.</p><p> </p><p>Why This Role?</p><ul><li>Be part of a growing team in a brand-new position.</li><li>Flexible part-time hours with competitive pay.</li><li>Work onsite in Davenport, IA, within a supportive and collaborative team environment.</li><li>Opportunity for career advancement.</li></ul><p> </p><p>Key Responsibilities:</p><ul><li>Retrieve information from client portals.</li><li>Accurately prepare and input data into databases.</li><li>Update and verify existing records by comparing source documentation.</li><li>Maintain clear and professional communication via email and occasional phone calls.</li></ul><p> </p><p>If you’re ready to put your skills to work in a fast-paced and rewarding environment, we want to hear from you! Apply today and take the first step toward an exciting new career opportunity!</p>Customer Support Processing Representative<p>Customer Support Processing Representative</p><p><br></p><p><strong>About the Role:</strong></p><p>Are you detail-oriented and thrive in a structured, focused environment? Join our client's Customer Support Center Processing team, where you'll play an integral role in managing critical administrative and financial tasks. This largely computer-based position involves minimal phone work, allowing you to dedicate your attention to tasks like beneficiary updates, reinstatements, annuity applications, loan processing, and cash surrenders.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Process Customer Support Center (CSC) worklist actions with precision and attention to detail.</li><li>Process and track annuity applications</li><li>Analyze member inquiries, identify necessary steps for resolution, and process requests accurately within designated timeframes.</li><li>Ensure accuracy in financial and administrative tasks critical to our members.</li><li>Independently manage and prioritize your workflow while maintaining productivity.</li><li>Collaborate as needed by engaging trainers or team members for support.</li></ul><p><strong>Why You’ll Love This Role:</strong></p><ul><li>Opportunity to focus and stay productive in a structured role.</li><li>Independence to manage your work while being part of a supportive and collaborative team.</li><li>Work within a team that supports each other and knowledge shares graciously!</li></ul><p><strong>Ready to Join Us?</strong></p><p>If this sounds like the perfect fit for your skills and work style, we’d love to hear from you! Apply now or reach out to our team with any questions:</p><p>📞 (563) 359-7535</p><p>Contact: Erin, or Christin</p>