<p><strong>Customer Service / Segmentation Specialist II</strong></p><p><strong>Shift:</strong> Second Shift (3:30 PM – 12:00 AM)</p><p><strong>Schedule:</strong> Full-Time | Onsite</p><p><br></p><p><strong>Position Overview</strong></p><p>We are seeking two highly motivated <strong>Customer Service / Segmentation Specialist II</strong> professionals to support anticipated growth and workforce needs at an onsite operations location in Weston. This is a <strong>second-shift, onsite role</strong> requiring strong attention to detail, technical aptitude, and a commitment to quality and consistency.</p><p>In this role, you will function as a senior-level producer of pre-operative plans, contributing directly to departmental production targets. Demand continues to grow, and while overtime is infrequent, extended workweeks (55+ hours) may occasionally be required.</p><p><strong>This is not a remote position.</strong></p><p><strong>Core Shift Hours</strong></p><ul><li><strong>3:30 PM – 12:00 AM</strong></li><li>Overtime may be required based on business needs</li></ul><p><strong>Key Responsibilities</strong></p><ul><li>Create and manage cases using a proprietary case management system</li><li>Review CT scans to ensure conformity with established surgical protocols</li><li>Segment CT scans using specialized software to create accurate 3D anatomical bone models</li><li>Develop pre-operative surgical plans using digital bone models for robotically assisted total hip and knee replacement procedures</li><li>Review CT segmentations and surgical plans for:</li><li>Anatomical landmark accuracy</li><li>Implant sizing and positioning</li><li>Upload completed pre-operative plans to field-based personnel</li><li>Accurately document all activities in accordance with prescribed methods and procedures</li><li>Follow detailed work instructions to ensure consistent, high-quality output</li><li>Meet individual, team, and departmental production and quality targets</li></ul>
<p>Are you detail-oriented and passionate about accuracy in financial processes? Join our team as a Billing Specialist and play a key role in ensuring timely and precise billing operations for our organization.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Prepare and issue accurate invoices to clients based on services rendered or products delivered</li><li>Review contracts and supporting documents to ensure correct billing information</li><li>Resolve billing discrepancies and respond to client inquiries regarding invoices or account status</li><li>Monitor accounts receivable and follow up on overdue payments</li><li>Collaborate cross-functionally with internal teams, such as sales and customer service, to ensure billing accuracy</li><li>Maintain up-to-date billing records and documentation for audits and reporting purposes</li></ul><p>If you are interested, please call Victoria at 786.801.5830 or email your resume to [email protected]</p>
We are looking for an organized and detail-oriented Order Processing Specialist to join our team in Miramar, Florida. In this long-term contract role, you will play a key part in ensuring smooth administrative operations, accurate invoice management, and efficient order processing. This position offers an opportunity to work in a growing company, providing essential support to various teams while maintaining high standards of accuracy and professionalism.<br><br>Responsibilities:<br>• Upload and process invoices through customer portals with precision.<br>• Perform accurate data entry tasks, including recording sales orders and entering quotes.<br>• Provide administrative support to the sales team, ensuring timely communication and document handling.<br>• Assist the accounting team with tasks such as processing credits and debits and entering invoices into the system.<br>• Manage product shipping logistics to ensure timely delivery.<br>• Maintain organized records of invoices, quotes, and sales documentation.<br>• Collaborate with team members to improve workflow efficiency and address operational needs.<br>• Ensure compliance with company policies and procedures during all data handling and administrative processes.
<p><strong>Robert Half is partnering with a respected organization to identify a polished and highly capable Customer Service Representative who excels in client-facing environments and takes pride in delivering a high standard of service. This role is ideal for someone who enjoys problem-solving, clear communication, and acting as a key point of contact between customers and internal teams.</strong></p><p><br></p><p>What You’ll Do</p><p>As a Customer Service Representative, you’ll play a critical role in maintaining positive customer relationships and ensuring smooth day-to-day operations. Responsibilities may include:</p><ul><li>Serving as the primary point of contact for customers via phone, email, and internal systems</li><li>Responding to inquiries, resolving issues, and escalating complex concerns when appropriate</li><li>Documenting customer interactions accurately and maintaining detailed records</li><li>Coordinating with internal departments to ensure timely follow-up and resolution</li><li>Processing requests, orders, or service updates in internal systems</li><li>Maintaining a professional, calm, and solution-oriented approach in all interactions</li><li>Identifying recurring issues and proactively suggesting process or service improvements</li></ul><p><br></p>
<p>Robert Half is seeking a dependable and customer-focused Bilingual Customer Service Representative (Spanish/English) to support a high-volume service environment. This role requires strong communication skills, attention to detail, and the ability to handle multiple customer inquiries efficiently and professionally.</p><p><br></p><p>Responsibilities</p><ul><li>Handle inbound and outbound calls in both English and Spanish</li><li>Assist customers with account questions, service requests, and issue resolution</li><li>Enter and update customer information accurately in the system</li><li>Respond to emails and online inquiries in a timely manner</li><li>Escalate complex concerns to appropriate departments when needed</li><li>Track interactions and maintain detailed documentation</li><li>Provide clear explanations of services, policies, and next steps</li><li>Maintain professionalism and empathy during difficult conversations</li></ul><p><br></p>
We are looking for a skilled Collections Specialist to join our team in Boca Raton, Florida. In this Contract to permanent position, you will play a pivotal role in managing accounts and ensuring timely payments while maintaining clear and detail-oriented communication with clients. This role is ideal for someone who thrives in a dynamic, deadline-driven environment and is eager to contribute to the success of the accounts receivable team.<br><br>Responsibilities:<br>• Collect payments to meet monthly and yearly collection goals for accounts over 60 days past due.<br>• Monitor and manage all accounts within the assigned portfolio, ensuring accurate documentation of collection activities.<br>• Provide regular updates on aging reports to support weekly and end-of-month performance tracking.<br>• Collaborate with the Accounts Receivable Manager to remove customers from credit holds and address escalated problem accounts.<br>• Identify accounts requiring external collection agency involvement and coordinate with the sales team as necessary.<br>• Reconcile accounts for write-offs or placement with third-party collection agencies.<br>• Process incoming customer emails and handle internal and external Sales Force tickets promptly.<br>• Manage mid-size and top-tier customer accounts with precision and attention to detail.<br>• Perform additional duties as assigned to support the team’s goals.
<p><strong>Collections Specialist – Brickell, Miami</strong></p><p>We are seeking a detail-oriented <strong>Collections Specialist</strong> to support accounts receivable and cash collections. This role focuses on following up on outstanding balances, resolving discrepancies, and maintaining accurate financial records.</p><p><strong>Responsibilities:</strong></p><ul><li>Contact customers regarding past-due accounts via phone and email</li><li>Review AR aging and follow up on outstanding balances</li><li>Research and resolve billing discrepancies and payment issues</li><li>Post and apply payments; assist with reconciliations as needed</li><li>Maintain clear documentation and notes in the system</li><li><br></li></ul><p><br></p>
We are looking for a dedicated Collections Specialist to join our team on a contract basis. This position offers the opportunity to work remotely within the Central or Eastern time zones and supports our financial operations through efficient debt collection and account management. Based in Fort Lauderdale, Florida, this role is ideal for professionals with expertise in Workday Financial Management and commercial collections.<br><br>Responsibilities:<br>• Manage the collection process for outstanding commercial and consumer accounts, ensuring timely payments.<br>• Utilize Workday Financial Management tools to track and report on account status and collection efforts.<br>• Communicate effectively with clients to resolve payment issues and negotiate repayment plans when necessary.<br>• Collaborate with internal teams to review account details and address discrepancies in billing.<br>• Monitor and analyze accounts receivable aging reports to prioritize collection activities.<br>• Maintain accurate records of all collection activities, ensuring compliance with company policies.<br>• Ensure adherence to credit and collections policies while meeting performance targets.<br>• Provide regular updates to management on collection metrics and progress.<br>• Support billing and invoicing processes to maintain financial accuracy.<br>• Identify opportunities to improve collection procedures and enhance efficiency.
<p>Are you a detail-oriented professional passionate about optimizing financial operations? Join our team as a Collections Analyst and play a key role in ensuring the timely collection of receivables, minimizing risk, and improving cash flow.</p><p><strong>Responsibilities:</strong></p><ul><li>Monitor customer accounts to identify overdue balances and initiate collection activities.</li><li>Communicate with clients via phone, email, and written correspondence to resolve outstanding payments.</li><li>Analyze aging reports, identify trends, and recommend process improvements.</li><li>Collaborate with internal departments to resolve billing discrepancies and escalate issues as needed.</li><li>Maintain accurate records of all communications and collection efforts in compliance with company policies.</li><li>Prepare regular reports for management on collection status and account performance.</li></ul><p>If you are interested, please call victoria at 786.801.5830 or email me your resume at [email protected]</p>
We are looking for a skilled E-Commerce Specialist to oversee and optimize our presence on Amazon, driving growth and enhancing customer experience. This role is perfect for someone with a strong background in e-commerce who thrives in dynamic environments and enjoys taking ownership of impactful projects. Based in West Palm Beach, Florida, this position offers an exciting opportunity to contribute to a fast-growing, innovative company.<br><br>Responsibilities:<br>• Manage and optimize the company’s Amazon Seller Central account to maximize sales and visibility.<br>• Create and implement strategies to improve product rankings, conversion rates, and overall performance.<br>• Enhance product listings by refining titles, descriptions, images, and A+ content.<br>• Conduct thorough keyword research and apply best practices to improve discoverability.<br>• Monitor and analyze key performance metrics, making data-driven adjustments to campaigns.<br>• Set up and manage Amazon advertising campaigns, including Sponsored Products and Sponsored Brands.<br>• Coordinate inventory planning and forecasting to ensure optimal stock levels.<br>• Collaborate with cross-functional teams to support new product launches and promotional strategies.<br>• Stay informed on Amazon policies, trends, and algorithm updates to maintain competitive advantage.<br>• Address customer feedback and reviews to uphold a positive brand reputation.
<p>Robert Half is seeking a professional and reliable Bilingual Receptionist (Spanish/English) to support a busy and fast-paced office environment. This role is ideal for someone who enjoys interacting with people, stays organized under pressure, and can serve as the face of the company.</p><p>Responsibilities</p><ul><li>Greet visitors and clients in a courteous and professional manner</li><li>Answer and route incoming calls in both English and Spanish</li><li>Manage front desk operations and maintain a welcoming reception area</li><li>Handle incoming and outgoing mail, packages, and deliveries</li><li>Schedule appointments and coordinate calendars</li><li>Provide administrative support including data entry, filing, and document preparation</li><li>Assist internal staff with general office tasks as needed</li></ul><p><br></p>
<p>Robert Half is seeking a reliable and customer-focused Bilingual Call Center Representative (Spanish/English) to support a high-volume inbound and outbound call environment. The ideal candidate is professional, patient, and able to manage multiple customer interactions while maintaining accuracy and strong service standards.</p><p><br></p><p>Responsibilities</p><ul><li>Handle high-volume inbound and outbound calls in both English and Spanish while maintaining professionalism and efficiency</li><li>Assist customers with account inquiries, service requests, troubleshooting, and general questions</li><li>Document all customer interactions accurately in the system, including notes, follow-ups, and case details</li><li>Resolve routine concerns and appropriately escalate complex issues according to company procedures</li><li>Follow established scripts and compliance guidelines while maintaining a natural and helpful conversation</li><li>Manage email and online inquiries in addition to phone communication</li><li>Meet productivity and quality assurance metrics including call handling time, accuracy, and customer satisfaction</li><li>Maintain confidentiality of customer information and adhere to company policies</li></ul><p><br></p>
<p>We are seeking a reliable <strong>General Office Associate</strong> to support daily office operations through data entry, order processing, billing support, light customer service, and reporting.</p><ul><li>Enter and maintain accurate data in internal systems</li><li>Process customer orders and billing transactions</li><li>Provide light customer service via phone and email</li><li>Prepare basic reports and assist with tracking information</li><li>Maintain organized electronic and paper files</li><li>Support administrative and office tasks as needed</li></ul><p><br></p>
<p>We are looking for a skilled Collections Specialist to join our team in Miami, Florida. The ideal candidate will excel in managing accounts receivable processes and resolving payment discrepancies while maintaining a high level of organization and attention to detail. This role requires proficiency in utilizing Excel for reporting and analysis, as well as expertise in negotiating payment arrangements effectively.</p><p><br></p><p>Responsibilities:</p><p>• Monitor and manage aging reports to ensure timely collection of outstanding balances.</p><p>• Utilize Excel to organize and analyze data, including the use of pivot tables and VLOOKUP functions.</p><p>• Post payments accurately and reconcile accounts receivable to maintain financial accuracy.</p><p>• Investigate and resolve discrepancies in accounts, ensuring all issues are addressed promptly.</p><p>• Negotiate payment arrangements with clients to facilitate successful collections.</p><p>• Maintain detailed and organized records of all collection activities.</p><p>• Communicate effectively with customers to address billing concerns and resolve disputes.</p><p>• Identify opportunities to streamline collection processes and improve efficiency.</p><p>• Collaborate with internal teams to ensure accurate billing and payment tracking.</p><p><br></p><p>Call if you want to hear more about it. janet.silva@roberthalfcom 786-393-4588</p>
<p>We are looking for a skilled Customer Service Representative to join our team on a contract basis in Pompano Beach, Florida. This role involves delivering exceptional support to customers, ensuring their needs are met promptly and with attention to detail. The position requires strong communication abilities and the capacity to handle high-pressure situations with composure.</p><p><br></p><p>Responsibilities:</p><p>• Follow established procedures for dispatch and escalation, adhering to company policies and industry guidelines.</p><p>• Collaborate with the team to coordinate and manage service tickets effectively.</p><p>• Provide courteous and attentive support to customers, especially in challenging or stressful scenarios.</p><p>• Ensure adherence to regulatory and life-safety standards in all interactions.</p><p>• Monitor multiple screens and alerts from a desk-based workstation to maintain operational control.</p><p>• Adapt to a fast-paced environment with varying levels of responsibility and workload</p>
<p><strong>Robert Half is partnering with a professional organization to identify a polished and detail-oriented Bilingual Receptionist who understands that the front desk is the first impression of the business. This role is ideal for someone who is confident communicating in both English and Spanish and takes pride in professionalism, organization, and service excellence.</strong></p><p><br></p><p>What You’ll Do</p><p>As the Bilingual Receptionist, you’ll serve as the face and voice of the organization while supporting smooth daily office operations. Responsibilities may include:</p><ul><li>Greeting visitors, clients, and vendors professionally in <strong>English and Spanish</strong></li><li>Managing a high-volume phone line, routing calls, and taking accurate messages</li><li>Communicating clearly with internal teams and external contacts across both languages</li><li>Coordinating conference room scheduling and meeting logistics</li><li>Handling incoming and outgoing mail, packages, and deliveries</li><li>Maintaining a clean, organized, and professional reception area</li><li>Assisting with data entry, document preparation, and light administrative support</li></ul><p><br></p>
<p>Robert Half is seeking a dependable and detail-oriented Bilingual Office Clerk (Spanish/English) to support daily administrative and clerical operations within a busy office environment. The ideal candidate is organized, efficient, and comfortable handling routine office tasks while maintaining accuracy and professionalism.</p><p><br></p><p>Responsibilities</p><ul><li>Perform general clerical duties including filing, scanning, copying, and organizing physical and electronic records to ensure accurate documentation and easy retrieval</li><li>Answer and direct incoming calls in both English and Spanish, taking detailed messages and assisting callers with general inquiries</li><li>Enter and update data in internal systems with a high level of accuracy and attention to detail</li><li>Sort, distribute, and process incoming mail and outgoing correspondence</li><li>Assist with preparing documents, reports, and basic spreadsheets as requested by management</li><li>Maintain office supply inventory and coordinate restocking when necessary</li><li>Support various departments with administrative tasks, including document tracking and record verification</li><li>Ensure the office area remains organized and that filing systems are consistently maintained</li></ul><p><br></p>
We are looking for a dedicated Front Desk Coordinator to join our team in West Palm Beach, Florida. This contract position offers the opportunity to support daily operations while delivering exceptional service to staff and visitors. Ideal candidates will excel in organizational tasks, communication, and maintaining a detail-oriented office environment.<br><br>Responsibilities:<br>• Maintain a clean and organized workspace, including conference rooms and shared office areas.<br>• Ensure inventory levels are adequate by ordering and restocking office and kitchen supplies as needed.<br>• Provide operational support at a satellite office twice weekly.<br>• Coordinate meal orders for executives and arrange weekly team lunches.<br>• Set up and manage virtual meetings using Zoom and Microsoft Teams in conference rooms.<br>• Welcome guests with courtesy and handle incoming packages and deliveries.<br>• Perform receptionist duties, including managing multi-line phone systems and answering inbound calls.<br>• Assist with scheduling and administrative tasks to support office operations.<br>• Adapt to extended hours or flexible workdays to accommodate meetings or special events.
