11 results for Product Support Specialist in Milwaukee, WI

Help Desk Analyst I We are looking for a dedicated Help Desk Analyst I to join our team in Libertyville, Illinois. In this role, you will provide first-level technical support to end users, ensuring quick resolution of IT issues and maintaining a high level of customer satisfaction. This is a long-term contract position offering an excellent opportunity for growth and development in a collaborative environment. Responsibilities: • Provide first-line technical support to end users, addressing hardware, software, and connectivity issues. • Assist with password resets, account management, and troubleshooting network printer problems. • Respond to and resolve support tickets efficiently using a ticketing system. • Perform basic hardware troubleshooting, including diagnostics for computers, printers, and other peripherals. • Support imaging and deployment of computers for new users or system upgrades. • Collaborate with team members to document and share solutions for recurring technical issues. • Use Active Directory to manage user accounts and permissions. • Ensure a high standard of customer service by communicating effectively with end users. • Identify and escalate complex technical issues to higher-level support when necessary. • Maintain accurate records of support activities and resolutions.

Product Manager The Product Manager is responsible for the product planning and execution throughout the product lifecycle, including gathering and prioritizing product and customer requirements, defining the product vision, establishing product pricing, and working closely with engineering, sales and marketing to ensure revenue and customer satisfaction goals are met.Define Product Strategies and Roadmaps: Develop and manage product portfolio strategies, creating comprehensive roadmaps to guide strategic planning and tactical executionMarket Research and Customer Insights: Conduct market research, competitive benchmarking, and Voice of Customer (VoC) initiatives to define market requirements and identify opportunities for new products and growthCross-Functional Collaboration: Lead the creation of deliverables and coordinate activities across engineering, quality, marketing, sales, and project management teams for seamless product development and lifecycle managementProduct Positioning and Pricing: Develop effective pricing models and positioning strategies, aligning promotional plans and marketing campaigns with product line objectives to convey consistent messagingProduct Life Cycle and Portfolio Management: Manage the entire product lifecycle, support sales with demand forecasting, and ensure alignment with innovation goals to meet product vitality metrics

Accounts Payable Specialist Join Robert Half's Full-Time Engagement Professionals Practice!Robert Half is expanding its Full-Time Engagement Professionals Practice and is seeking talented Accounts Payable (A/P) Clerks to join our team! In this full-time, permanent position, you'll work closely with clients' Accounting Managers to support their AP/Finance Departments. Key duties include invoice matching and batching, reconciling sub-ledgers to the general ledger (G/L), resolving A/P issues, processing checks and expense reports, and assisting with audits. This is a fantastic opportunity to grow in an engaging, fast-paced environment.Key Responsibilities<ul><li>Execute full-cycle A/P processes, ensuring accuracy and compliance.</li><li>Provide internal customer service and support administrative tasks.</li><li>Organize, scan, and file key financial documents.</li><li>Assist with audits and other duties as required.</li></ul>Why Choose Robert Half?As a Full-Time Engagement Professional, you’ll manage diverse Accounting & Finance projects, from interim roles (e.g., reconciliation, audit prep, process improvement) to tackling business challenges. You'll also participate in professional networking and support business development efforts, with additional compensation available for successful new-business contributions.Apply Today!If you’re detail-oriented, technically skilled, and passionate about client relationships, submit your most recent resume and let’s discuss the next step in your career!Robert Half is an Equal Opportunity Employer. M/F/Disability/Veterans.

Help Desk Analyst III We are in search of a proficient Help Desk Analyst III to augment our team. Based in a location in Illinois, this role offers a contract to permanent employment opportunity. You will be pivotal in providing level 2& 3 technical support, managing IT computer assets, and liaising between different teams within the company. Responsibilities: • Facilitate efficient processing of customer credit applications. • Maintain and update customer credit records with precision. • Address customer inquiries and resolve them promptly. • Monitor customer accounts and initiate appropriate action when necessary. • Provide level 2& 3 technical support, acting as a liaison between the service desk, infrastructure teams, and IT leadership. • Manage IT computer assets, including computer inventory management and e-waste recycling processes. • Gain proficiency in using ServiceNow or a comparable ticketing system for better task management. • Develop a thorough understanding of o365, OKTA, and Active Directory for efficient problem-solving. • Handle deployments and configuration management, ensuring the smooth running of computer hardware. • Leverage knowledge of Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, and Microsoft 365 Enterprise for effective troubleshooting. • Utilize Okta and the ServiceNow Platform to optimize IT service management. • Maintain a comprehensive understanding of computer hardware to support technical issues.

IT Infrastructure Engineer We’re partnering with a thriving IT consulting firm known for their strong client relationships, technical excellence, and industry-leading employee retention. They are built on collaboration, growth, and trust—with both their clients and their tenured team. As they continue to grow, they are in need of a well-rounded Infrastructure Engineer to join them and make an immediate impact. Position Overview: This is a hands-on role for a versatile IT professional with a solid background in both systems and networking. You’ll work directly with clients to design, implement, support, and maintain their infrastructure environments. The work is diverse—ranging from onsite client visits to remote support from home. If you're someone who enjoys variety, autonomy, and solving real-world business problems with smart IT solutions, this one’s for you. Key Responsibilities:<ul><li>Provide expert-level support for Windows Server, Active Directory, Microsoft 365, and core networking technologies (routing, switching, firewalls)</li><li>Design, deploy, and maintain infrastructure solutions for small to mid-sized businesses across diverse industries</li><li>Perform regular onsite client visits for proactive support, troubleshooting, and project work</li><li>Respond to escalated issues and work closely with clients to deliver top-tier customer service</li><li>Collaborate with internal teams and vendors to ensure successful project execution and issue resolution</li><li>Document system configurations, changes, and procedures to ensure clear communication and continuity</li></ul>

Linux Systems Engineer Robert Half Technology is partnering with a long-time client on a new Direct Hire Sr. Linux Engineer position. This is a steadily growing organization offering competitive compensation and excellent all around benefits. Please apply right away if this looks to be a fit! Are you a Linux expert with a passion for solving complex challenges and delivering excellent customer experiences? We’re seeking a Senior Linux Engineer to join our growing team. This position is open due to continued growth and offers an opportunity to work in an environment where your contributions truly make an impact. What You’ll Do:<ul><li>Manage, configure, and optimize Linux systems to ensure high availability and performance.</li><li>Collaborate on networking and virtualization projects to support business objectives.</li><li>Troubleshoot and resolve technical issues while providing exceptional support to internal and external customers.</li><li>Contribute to system documentation and process improvements.</li></ul>

Bilingual HR Generalist Robert Half is partnering with a Franklin, WI manufacturing client in the recruiting for an HR Generalist to support key HR functions and ensure compliance with labor regulations and company policies. The ideal candidate will bring expertise in federal and state labor laws, payroll tax processes, benefits administration, recruitment, training, and employee relations. Strong attention to detail, analytical skills, and bilingual proficiency in English and Spanish are essential for success in this role. This is a permanent placement opportunity offering full benefits package, 401k and generous paid time off. Key Responsibilities:· Labor Law Compliance: Ensure adherence to federal and state labor laws, providing guidance on legal requirements and addressing compliance issues.· Payroll and Tax Administration: Review and support payroll processes, ensuring compliance with federal and state payroll tax regulations.· Benefits Administration: Administer employee benefits, including 401(k) plans and insurances, and assist with enrollment and employee inquiries.· Recruitment and Onboarding: Support recruitment efforts, including candidate sourcing, interviewing, and coordinating onboarding activities for new hires.· Training Programs: Organize and deliver employee training programs, including compliance, technical skills, and professional development initiatives.· Employee Relations: Act as a point of contact for employee relations matters, offering guidance, conflict resolution, and promoting positive workplace culture.· Insurance Oversight: Manage company insurance policies, ensuring employees have access to resources and addressing claims or coverage-related concerns.· Bilingual Communication: Utilize bilingual (English and Spanish) capabilities to communicate effectively with employees and translate documentation when necessary.

Bookkeeper Robert Half's Full-Time Engagement Professionals Practice is expanding!Robert Half is looking to add additional Bookkeepers to our stimulating operation! This position works closely with and reports to an Accounting Manager at the Client's site and handles all general bookkeeping and administrative needs of the Finance Department. The Bookkeeper will primarily focus on managing financial transactions, maintaining accurate financial records, reconciling accounts, and supporting the team with various day-to-day accounting tasks. Join a fast-growing team in this exciting job opportunity that offers career growth. Located in Milwaukee, Wisconsin, the Bookkeeper will be engaged on mission-critical projects that require continuity and expertise.Major Responsibilities:<ul><li>Manage accounts payable (A/P) and accounts receivable (A/R), including processing invoices and payments.</li><li>Reconcile bank statements and general ledger accounts to ensure accuracy and resolve discrepancies.</li><li>Record daily financial transactions and maintain an organized general ledger.</li><li>Assist with month-end and year-end closings by preparing necessary reports and documentation.</li><li>Monitor and maintain compliance with company financial policies and procedures.</li><li>Generate financial reports, including balance sheets and income statements, for management review.</li><li>Assist with budget preparation and cash flow monitoring.</li><li>Provide support for internal and external audits by preparing schedules and documentation as needed.</li><li>Maintain an organized filing system for financial records and supporting documents.</li><li>Perform additional tasks as assigned to support the Finance Department.</li></ul>Below is more information about this opportunity with Robert Half as well as the skillset and experience needed. If you have this experience and feel this might be a good career opportunity for you, please respond with your most recent resume and interest!This opportunity with Robert Half's Full-Time Engagement Professionals Practice is a full-time, permanent position as a Project Accountant. As an employee of our practice, you will help scope, plan, and execute a variety of Accounting & Finance projects/engagements. Your engagements will range from interim staff roles, such as reconciliations, A/P and A/R management, audit preparation/remediation, etc., to implementing process improvements and addressing business challenges of our clients.As a member of our staff, you will participate in practice activities that include professional networking events and assisting our business development staff in staying abreast of industry trends and new business opportunities with your assigned clients.Additional compensation will be available for assistance in developing successful new business for Robert Half's Full-Time Contract team. Our individuals need to be successful not only in technical bookkeeping/accounting but also in client relationships and project management!

Accountant Robert Half's Full-Time Engagement Professionals Practice is expanding!Robert Half is looking to add additional Accountants to our stimulating operation! This position works closely and reports to an Accounting Manager at the Client's site and handles all general accounting and administrative needs of the Finance Department. The Accountant will primarily focus on tasks such as journal entries, reconciliations, month-end close, financial reporting, and supporting the accounting team with various project-based initiatives. Join a fast-growing team in this exciting job opportunity that offers career growth. Located in Milwaukee, Wisconsin, the Accountant will be engaged on mission-critical projects that require continuity and expertise.Major Responsibilities:<ul><li>Prepare and post journal entries while ensuring accuracy and compliance with company policies.</li><li>Perform monthly account reconciliations, including bank accounts, sub-ledgers, and general ledger accounts.</li><li>Assist with the month-end, quarter-end, and year-end close processes.</li><li>Analyze financial information to identify discrepancies and resolve issues promptly.</li><li>Generate financial reports and assist with variance analysis for management review.</li><li>Support internal and external audits by preparing schedules and providing necessary documentation.</li><li>Assist in the implementation of process improvements and system upgrades.</li><li>Maintain accurate and organized records of financial transactions and related documentation.</li><li>Provide excellent customer service to internal and external stakeholders.</li><li>Carry out additional tasks as assigned.</li></ul>Below is more information about this opportunity with Robert Half as well as the skillset and experience needed. If you have this experience and feel this might be a good career opportunity for you, please respond with your most recent resume and interest!This opportunity with Robert Half's Full-Time Engagement Professionals Practice is a full-time, permanent position as a Project Accountant. As an employee of our practice, you will help scope, plan, and execute a variety of Accounting & Finance projects/engagements. Your engagements will range from interim staff roles, such as reconciliations, month-end close, audit preparation/remediation, etc., to implementing process improvements and addressing business challenges of our clients.As a member of our staff, you will participate in practice activities that include professional networking events and assisting our business development staff in staying abreast of industry trends and new business opportunities with your assigned clients.Additional compensation will be available for assistance in developing successful new business for Robert Half's Full-Time Contract team. Our individuals need to be successful not only in technical accounting/analysis but also in client relationships and project management!

Client Services Administrator We are offering a permanent employment opportunity for a Client Services Administrator located in Hartland, Wisconsin. Your role will primarily revolve around supporting our Client Services Specialist team, ensuring efficient telecommunications, maintaining customer records, and resolving any product or service problems. Responsibilities include: • Handling incoming phone calls and ensuring resolution of customer inquiries.• Accurately entering client and account data, and verifying it for any potential errors.• Creating clear job tickets in Monarch or OP.• Updating and maintaining customer records in compliance with our policies and procedures.• Collaborating with multiple departments and partners, with a focus on detail and completion of production items.• Resolving client complaints by determining the cause, finding the best solution, and expediting the correction or adjustment process.• Gaining a comprehensive understanding of our internal software systems.• Regularly routing GB Tickets.• Tracking and updating Humana Delivery and Madison Spreadsheet.• Proofreading Marco’s Items on a monthly basis.• Performing department filing and purging of job tickets.• Distributing job tickets to the team and accounting.• Regularly handling Common Ground Routing and updating Madison Spreadsheet.• Printing and routing WebMD Postal Paperwork.• Reviewing, updating, and routing Elevance Health GBD as well as WebMD, Ignite.

IT Director We are offering a contract to permanent employment opportunity in the technology sector in Milwaukee, Wisconsin. We are seeking a dedicated IT Director to join our team and help us manage and improve our tech operations. This role involves a variety of functions including networking, support, and ERP, as well as recruiting and managing team members. Responsibilities: • Lead the IT department, including all hardware, software, and networking • Oversee the effective installation, management and maintenance of all IT systems • Implement and manage cloud technologies across the organization • Utilize ERP - Enterprise Resource Planning to optimize business operations • Manage CRM systems to ensure smooth customer relationship management • Be the primary point of contact for all IT related issues • Recruit, permanent, and train new IT staff members • Collaborate with HR for recruitment and other personnel management functions • Ensure the company's IT systems are secure and up-to-date • Resolve any IT related issues promptly and efficiently.