<p>We are seeking a skilled <strong>Level 2 Help Desk Technician</strong> to join our team on a part-time basis (average 20 hours per week) to support a local Managed Service Provider (MSP). The ideal candidate has previous experience working within an MSP environment or providing direct client support during onsite escalations. This role requires a strong understanding of IT technical support and exceptional troubleshooting skills in both remote and onsite settings.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide prompt remote and onsite IT technical support for end-user requests.</li><li>Troubleshoot and resolve networking issues, including TCP/IP, routing, and switching concepts.</li><li>Perform hardware diagnostics and support for workstations and servers (HP/Dell).</li><li>Manage and implement firewalls (experience is a plus).</li><li>Address common issues such as:</li><li>Mapping drives and shares.</li><li>Resolving connection problems.</li><li>Removing viruses/spyware and performing general system cleanups.</li><li>Configuring and troubleshooting smartphones.</li><li>Setting up email accounts (Outlook or other clients) and managing email archives.</li><li>Manage user accounts, including creating new users, resetting passwords, unlocking accounts, and managing groups and email boxes.</li><li>Install and configure applications, printers, and create printer settings.</li><li>Support VPN and remote access solutions.</li><li>Create, update, close, route, and escalate tickets in the CRM system.</li><li>Maintain professionalism and adherence to attendance requirements.</li><li>Perform other duties as assigned.</li></ul><p><strong>Desired Skills & Experience:</strong></p><p>Candidates with the following background and expertise will be given priority:</p><ul><li>Previous experience in mid-sized environments with in-house IT support resources.</li><li>Knowledge and support of cloud computing solutions like Office 365 and Google Apps.</li><li>Proficiency in Microsoft Group Policy Administration (certifications are a plus).</li><li>Wireless network implementation and management.</li><li>Familiarity with corporate antivirus remediation solutions.</li><li>Hands-on experience with Kaseya for remote login and ticket management.</li><li>Proficiency in Hyper-V, Citrix, and Mac OSX.</li></ul><p><strong>Additional Qualifications:</strong></p><ul><li>Previous experience with Kaseya software is a bonus.</li><li>Capability in managing and maintaining firewall systems is a strong plus.</li><li>Demonstrates excellent problem-solving skills and the ability to work independently.</li><li>Strong communication skills with a focus on client service and satisfaction.</li></ul><p>This part-time opportunity is ideal for someone looking to join a dynamic and fast-paced MSP environment while managing flexible hours.</p><p>If you are passionate about delivering top-tier IT support and possess a blend of technical expertise and client-facing skills, we encourage you to apply.</p>
<p>Join a well-backed, growing manufacturing company as a <strong>Level 2 IT Support Specialist</strong>! You'll be part of a small, local IT team with the advantage of support and collaboration from other company locations. This is a hands-on role where your troubleshooting skills and IT support experience will shine, and you'll also get the opportunity to work with enterprise systems including ERP and cloud platforms.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Provide Level 2 support for desktops, laptops, printers, and network connectivity issues</li><li>Troubleshoot Microsoft 365 apps and basic Azure-related tasks</li><li>Support local and remote users, escalating complex issues as needed</li><li>Assist in ERP system support and participate in related projects</li><li>Maintain documentation and contribute to process improvements</li><li>Collaborate with the broader IT team across company sites</li></ul>
<p>The Product Manager is responsible for the product planning and execution throughout the product lifecycle, including gathering and prioritizing product and customer requirements, defining the product vision, establishing product pricing, and working closely with engineering, sales and marketing to ensure revenue and customer satisfaction goals are met.</p><p>Define Product Strategies and Roadmaps: Develop and manage product portfolio strategies, creating comprehensive roadmaps to guide strategic planning and tactical execution</p><p>Market Research and Customer Insights: Conduct market research, competitive benchmarking, and Voice of Customer (VoC) initiatives to define market requirements and identify opportunities for new products and growth</p><p>Cross-Functional Collaboration: Lead the creation of deliverables and coordinate activities across engineering, quality, marketing, sales, and project management teams for seamless product development and lifecycle management</p><p>Product Positioning and Pricing: Develop effective pricing models and positioning strategies, aligning promotional plans and marketing campaigns with product line objectives to convey consistent messaging</p><p>Product Life Cycle and Portfolio Management: Manage the entire product lifecycle, support sales with demand forecasting, and ensure alignment with innovation goals to meet product vitality metrics</p><p><br></p><p><br></p><p><br></p><p><br></p>
We are looking for a motivated Help Desk Analyst I to join our team in Lake Bluff, Illinois. In this role, you will provide technical support to ensure smooth operations of desktops, laptops, networks, and related systems for our clients. This position requires excellent troubleshooting skills, a strong customer-focused approach, and the ability to work both independently and collaboratively.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to desktops, laptops, peripherals, and network systems.<br>• Provide support for proprietary systems and software, ensuring timely issue resolution.<br>• Install, configure, and maintain hardware and software, including laptops, desktops, and network printers.<br>• Manage Active Directory accounts and permissions, ensuring appropriate access controls.<br>• Offer telephone and deskside support to address user concerns effectively.<br>• Prioritize and manage multiple tasks to meet deadlines and client expectations.<br>• Drive to client locations to provide on-site support when required.<br>• Document technical issues and resolutions to maintain accurate records of service calls.<br>• Collaborate with team members to share knowledge and improve service delivery.<br>• Stay updated on new technologies and tools to enhance support capabilities.
<p>We’re partnering with a thriving IT consulting firm known for their strong client relationships, technical excellence, and industry-leading employee retention. They are built on collaboration, growth, and trust—with both their clients and their tenured team. As they continue to grow, they are in need of a well-rounded <strong>Infrastructure Engineer</strong> to join them and make an immediate impact.</p><p><br></p><p><strong>Position Overview:</strong></p><p> This is a hands-on role for a versatile IT professional with a solid background in both systems and networking. You’ll work directly with clients to design, implement, support, and maintain their infrastructure environments. The work is diverse—ranging from onsite client visits to remote support from home. If you're someone who enjoys variety, autonomy, and solving real-world business problems with smart IT solutions, this one’s for you.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide expert-level support for Windows Server, Active Directory, Microsoft 365, and core networking technologies (routing, switching, firewalls)</li><li>Design, deploy, and maintain infrastructure solutions for small to mid-sized businesses across diverse industries</li><li>Perform regular onsite client visits for proactive support, troubleshooting, and project work</li><li>Respond to escalated issues and work closely with clients to deliver top-tier customer service</li><li>Collaborate with internal teams and vendors to ensure successful project execution and issue resolution</li><li>Document system configurations, changes, and procedures to ensure clear communication and continuity</li></ul>
<p>We are offering a permanent employment opportunity for a Client Services Administrator located in Hartland, Wisconsin. Your role will primarily revolve around supporting our Client Services Specialist team, ensuring efficient telecommunications, maintaining customer records, and resolving any product or service problems.</p><p><br></p><p>Responsibilities include:</p><p><br></p><p>• Handling incoming phone calls and ensuring resolution of customer inquiries.</p><p>• Accurately entering client and account data, and verifying it for any potential errors.</p><p>• Creating clear job tickets in Monarch or OP.</p><p>• Updating and maintaining customer records in compliance with our policies and procedures.</p><p>• Collaborating with multiple departments and partners, with a focus on detail and completion of production items.</p><p>• Resolving client complaints by determining the cause, finding the best solution, and expediting the correction or adjustment process.</p><p>• Gaining a comprehensive understanding of our internal software systems.</p><p>• Regularly routing GB Tickets.</p><p>• Tracking and updating Humana Delivery and Madison Spreadsheet.</p><p>• Proofreading Marco’s Items on a monthly basis.</p><p>• Performing department filing and purging of job tickets.</p><p>• Distributing job tickets to the team and accounting.</p><p>• Regularly handling Common Ground Routing and updating Madison Spreadsheet.</p><p>• Printing and routing WebMD Postal Paperwork.</p><p>• Reviewing, updating, and routing Elevance Health GBD as well as WebMD, Ignite.</p>
We are offering a contract to permanent employment opportunity in the technology sector in Milwaukee, Wisconsin. We are seeking a dedicated IT Director to join our team and help us manage and improve our tech operations. This role involves a variety of functions including networking, support, and ERP, as well as recruiting and managing team members.<br><br>Responsibilities:<br>• Lead the IT department, including all hardware, software, and networking<br>• Oversee the effective installation, management and maintenance of all IT systems<br>• Implement and manage cloud technologies across the organization<br>• Utilize ERP - Enterprise Resource Planning to optimize business operations<br>• Manage CRM systems to ensure smooth customer relationship management<br>• Be the primary point of contact for all IT related issues<br>• Recruit, permanent, and train new IT staff members<br>• Collaborate with HR for recruitment and other personnel management functions<br>• Ensure the company's IT systems are secure and up-to-date<br>• Resolve any IT related issues promptly and efficiently.
