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12 results for Help Desk Tier 3 in Milwaukee, WI

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We are in search of a proficient Help Desk Analyst III to augment our team. Based in a location in Illinois, this role offers a contract to permanent employment opportunity. You will be pivotal in providing level 2& 3 technical support, managing IT computer assets, and liaising between different teams within the company.

Responsibilities:
• Facilitate efficient processing of customer credit applications.
• Maintain and update customer credit records with precision.
• Address customer inquiries and resolve them promptly.
• Monitor customer accounts and initiate appropriate action when necessary.
• Provide level 2& 3 technical support, acting as a liaison between the service desk, infrastructure teams, and IT leadership.
• Manage IT computer assets, including computer inventory management and e-waste recycling processes.
• Gain proficiency in using ServiceNow or a comparable ticketing system for better task management.
• Develop a thorough understanding of o365, OKTA, and Active Directory for efficient problem-solving.
• Handle deployments and configuration management, ensuring the smooth running of computer hardware.
• Leverage knowledge of Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, and Microsoft 365 Enterprise for effective troubleshooting.
• Utilize Okta and the ServiceNow Platform to optimize IT service management.
• Maintain a comprehensive understanding of computer hardware to support technical issues.

• Proficiency in Cisco Technologies is required
• Must have experience with Citrix Technologies
• Ability to troubleshoot and maintain Mac Computers is necessary
• Extensive knowledge of Microsoft products and platforms is expected
• Experience with Active Directory is a must
• Familiarity with Apple Devices and their operating systems
• Strong understanding of Computer Hardware components and troubleshooting
• Previous experience in Configuration Management is required
• Capable of managing and executing Deployments
• Proficiency in using and managing Microsoft 365 Enterprise
• Knowledge of Okta for identity and access management is necessary
• Experience with ServiceNow Platform for IT service management is expected

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

12 results for Help Desk Tier 3 in Milwaukee, WI

Help Desk Analyst III We are in search of a proficient Help Desk Analyst III to augment our team. Based in a location in Illinois, this role offers a contract to permanent employment opportunity. You will be pivotal in providing level 2& 3 technical support, managing IT computer assets, and liaising between different teams within the company. Responsibilities: • Facilitate efficient processing of customer credit applications. • Maintain and update customer credit records with precision. • Address customer inquiries and resolve them promptly. • Monitor customer accounts and initiate appropriate action when necessary. • Provide level 2& 3 technical support, acting as a liaison between the service desk, infrastructure teams, and IT leadership. • Manage IT computer assets, including computer inventory management and e-waste recycling processes. • Gain proficiency in using ServiceNow or a comparable ticketing system for better task management. • Develop a thorough understanding of o365, OKTA, and Active Directory for efficient problem-solving. • Handle deployments and configuration management, ensuring the smooth running of computer hardware. • Leverage knowledge of Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, and Microsoft 365 Enterprise for effective troubleshooting. • Utilize Okta and the ServiceNow Platform to optimize IT service management. • Maintain a comprehensive understanding of computer hardware to support technical issues.

IT Help Desk Technician (Level 1 & 2) Are you passionate about solving IT challenges and delivering exceptional customer service? Do you thrive in a fast-paced environment where you can make an immediate impact? If so, we have the perfect opportunity for you!We are looking for a Help Desk Technician (Level 1 & 2) to join a growing IT consulting team. This Direct Hire/Permanent Placement role is perfect for a go-getter who loves tackling technical issues, working directly with clients, and growing their IT career. What You’ll Do:<ul><li>Handle Level 1 & Level 2 tickets, troubleshooting a wide range of IT issues for clients.</li><li>Deliver an outstanding customer experience, ensuring timely and professional support.</li><li>Work with a variety of technologies, from desktops and networking to cloud-based solutions.</li><li>Collaborate with senior engineers and escalate issues when necessary.</li><li>Learn and grow in a supportive environment with long-term career potential.</li></ul>

Help Desk Analyst I We are offering a long-term contract employment opportunity for a Help Desk Analyst I in Crystal Lake, Illinois. This role primarily focuses on maintaining the optimal functioning of our technological resources, including microcomputers, telephony hardware and software, and audio/video equipment. You will provide direct user support, manage installations and upgrades, handle routine purchases, conduct research, and keep an accurate inventory. Responsibilities: • Respond to software and hardware queries and issues related to microcomputers• Act as the first point of contact, overseeing and processing service requests from the Help Desk line and other sources• Keep track of PC related equipment and software inventory and ensure software licensing requirements are met• Research, evaluate, purchase, and install new microcomputer hardware and software according to user requirements and standards set by the Information Technology Department• Maintain support documentation which includes problem logs, troubleshooting references, and installation procedures• Conduct training sessions in small groups or one-on-one to enable users to effectively utilize applications• Provide secondary system level support for critical systems, including the organization's Enterprise Resources Planning System.

Desktop Support Analyst We are offering a long term contract employment opportunity for a Desktop Support Analyst in Germantown, Wisconsin. As a Desktop Support Analyst, you will be expected to provide both direct and indirect IT support with a focus on hardware, software, and system management. You will play an integral role in the development and maintenance of systems and processes to ensure the smooth operation of our business. Responsibilities: • Provide technical support and assistance, focusing on computer systems, hardware, software, and network systems. • Collaborate with internal and external stakeholders to deliver high-quality IT services. • Manage the setup, installation, configuration, and maintenance of computer hardware and software. • Oversee system upgrades, ensuring minimal disruption to business operations. • Conduct regular system backups to safeguard business data. • Troubleshoot hardware and software issues promptly and efficiently. • Manage disaster recovery processes to ensure business continuity. • Work closely with other departments and third-party ERP software suppliers to ensure efficient IT operations. • Use your skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management to enhance our IT support services. • Work independently, demonstrating your excellent problem-solving skills.

Desktop Support Analyst We are seeking a Desktop Support Analyst, based in Milwaukee, Wisconsin, 53202, United States, to join our team. In this role, you will be responsible for managing and resolving hardware, software, and network issues. This position offers a contract to permanent employment opportunity. Responsibilities: • Efficiently address and resolve hardware, software, and network-related issues • Monitor installed software and manage software licensing • Supervise and implement software upgrades as needed • Maintain a comprehensive inventory of all installed software • Utilize various technologies like Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management • Effectively manage the Service Desk Tickets and Support Tickets • Handle customer inquiries and oversee customer accounts • Apply strong communication and problem-solving skills in daily tasks • Use Cisco Networking skills for network troubleshooting and management.

PC Technician We are offering a 3m-4m temporary employment opportunity for a PC Technician based in Milwaukee, Wisconsin. This role is part of a dynamic IT team, focused on supporting the migration of IT infrastructure across various sites Internationally. The PC Technician will be instrumental in assisting end-users during migration, and providing ad-hoc IT support post-migration. Candidates must have valid passport and be based out of the greater Milwaukee area as when not traveling you will be working onsite. Responsibilities:<ul><li>Check migration data if user shall have new / replacement endpoint or have their own computer reused. </li><li>Welcome end-users scheduled for migration and commenced the migration process with them. </li><li>Migrate by joining user, device, and phone by the defined Intune enrolment processes </li><li>Receive and log the device according to checklist </li><li>Study user guides on the Intranet named Digital Compass to familiarize and prepare to provide good support. </li><li>Provide handed in devices with proper marking of the owner for easy and quick identification and re-imaging and hand-out </li><li>Use sound judgement to determine if end-user needs more support and direct to supporters / floorwalkers </li><li>Provide ad-hoc support for the migrated end-users while the migration team is on site </li><li>Be visible, service minded and the migration programs public image on site </li><li>Provide necessary hand-out support and service according to hand-out checklist. </li></ul>

Database Administrator We are in search of a Database Administrator to join our team in Pleasant Prairie, Wisconsin. In this role, you will be handling SQL database management, customer application processing, and maintaining accurate customer records. Additionally, you will be tasked with resolving customer inquiries, monitoring customer accounts, and taking the necessary actions. Responsibilities: • Handle SQL database management tasks, including backups, indexing, and ensuring databases are online • Process customer credit applications with accuracy and efficiency • Maintain the integrity and accuracy of customer credit records • Collaborate effectively with the development team on SQL Queries • Implement and manage changes and interventions to ensure project goals are achieved • Contribute to the transitioning process to Oracle Financials and provide post go-live support • Assist in migrating code from staging to production • Facilitate the migration to Power BI and data warehousing in the Microsoft Fabric environment • Work closely with remote vendors to resolve issues and optimize operations • Monitor customer accounts and take appropriate actions based on account status • Maintain a high level of professionalism and provide excellent customer service.

Associate The salary range for this position is $90,000-$95,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to john.sadofsky@roberthalf.c0m Spring will be here before you know it! Want to be with a company that will ensure you get to enjoy the warm weather when it gets here? You don't have to be a 'people person' to want to work for a company that prioritize cultivating a healthy work environment for their employees while emphasizing the importance of a work-life balance. Job DescriptionThe Associate will be responsible for day-to-day accounting functions required to produce monthly financial statements for RV & Boat repair business. They will report to the Controller and be detail oriented, noting that accuracy and timeliness will be imperative in the completion of the workload. The Associate will be located in Chicago, IL and enjoy the workplace flexibility of Corporate Employees who work a hybrid schedule with at least 3 days in the office. Essential Job ResponsibilitiesShall consist of, but are not limited to the following:<ul><li>Prepare monthly, quarterly and year-end financial statements and reporting packages with required supporting documentation for all assigned entities by due dates</li><li>Maintain, review and analyze general ledger accounts in connection with financial reporting processes</li><li>Perform analysis of various balance sheet and income statement accounts to identify irregularities</li><li>Ensure that all bank accounts are reconciled daily and follow-up on reconciling items on a timely basis</li><li>Calculate and post expense accruals with high level of accuracy</li><li>Maintaining amortization schedules and recording of accruals</li><li>Responsible for the preparation of the balance sheet reconciliations for assigned properties</li><li>Reconcile and process intercompany transactions on a monthly basis</li><li>Prepare all monthly property management fee calculations and posting charges to respective properties</li><li>Manage, reconcile and process AP transactions</li><li>Assist the Controller with preparation of monthly cashflow tracking and annual budgets</li></ul>

Bookkeeper We are offering a long term contract employment opportunity for a Bookkeeper in Jackson, Wisconsin. This role involves providing part-time accounting support within our team. The nature of work is a blend of in-office and remote, maintaining a balance that provides some flexibility. Responsibilities: • Respond to inquiries and manage AP/AR inboxes. • Assist with the processing of expenses and tracking of payments. • Support the team in managing high-volume workloads through general accounting tasks. • Accurately save and process invoices using Business Central. • Reconcile accounts to maintain accurate financial records. • Utilize your proficiency in Excel to handle and organize data. • Leverage your skills in Dynamics 365 Business Central for efficient bookkeeping. • Ensure the accurate and efficient processing of customer credit applications. • Monitor customer accounts and take necessary actions based on the account status.

IT Director Are you a strategic IT leader with a strong background in cybersecurity, software systems, and infrastructure? We’re looking for an IT Director to take ownership of all things IT for a growing manufacturing company. This role oversees an 10-person IT team, ensuring seamless operations while fostering a culture of trust and accountability—without micromanaging. Key Responsibilities:<ul><li>Provide strategic direction and leadership for all IT operations, infrastructure, and software systems.</li><li>Oversee cybersecurity initiatives to ensure compliance with industry audits and protect company assets.</li><li>Guide software development efforts, ensuring systems align with business objectives.</li><li>Manage IT infrastructure, including networks, servers, and cloud environments.</li><li>Support and develop a high-performing IT team, fostering professional growth and collaboration.</li><li>Partner with leadership to align IT strategies with company goals.</li><li>Evaluate and implement new technologies to drive efficiency and innovation.</li></ul>

ERP Integration Manager We are offering a permanent employment opportunity for an ERP Integration Manager in Milwaukee, Wisconsin. In this role, you will lead the implementation of Epicor software for a new division in the manufacturing industry. Your key responsibilities will include managing the full implementation process, facilitating communication between internal teams and external vendors, and ensuring the successful deployment of the software. Responsibilities: • Lead the Epicor software implementation process, ensuring the timely delivery of objectives. • Communicate effectively with both internal teams and external vendors to manage system integrations, customizations, and vendor-delivered solutions. • Evaluate existing processes within the business division and recommend optimized workflows supported by Epicor functionalities. • Coordinate training sessions for end-users, develop training documentation, and provide ongoing technical or functional support as needed. • Oversee the secure and accurate migration of data from legacy systems to Epicor, ensuring minimal disruption to business operations. • Manage system testing, troubleshoot issues, and ensure quality assurance before the system goes live. • Collaborate cross-functionally with internal teams, including IT, operations, production, finance, and leadership, to understand unique business requirements and align them with Epicor functionalities. • Assist in managing changes to workflows and processes while mitigating resistance from stakeholders and users.

IT Director We are seeking an IT Director for our operations in North Chicago, Illinois. The IT Director will be instrumental in managing, implementing, and optimizing our IT infrastructure, including Cisco and Cloud Technologies, CRM, and ERP solutions. This role will not only play a key part in shaping our IT strategy but also ensure the smooth running of our IT systems. Responsibilities: • Oversee the deployment and maintenance of our IT systems, ensuring efficient operation • Manage and optimize our Cisco and Cloud Technologies, ensuring they align with our business needs • Implement and manage our CRM and ERP solutions, facilitating seamless business operations • Oversee the procurement and maintenance of computer hardware, ensuring optimal performance • Develop and manage contracts with IT vendors, ensuring cost-effectiveness and quality service • Direct the implementation of backup technologies, ensuring data integrity and availability • Supervise deskside support services, ensuring prompt resolution of IT issues • Lead the planning and execution of IT projects, ensuring timely completion and alignment with business objectives • Continually update knowledge of IT trends and advancements, ensuring our IT strategy remains current and effective.

Technology Doesn't Change the World, People Do.®

12 results for Help Desk Tier 3 in Milwaukee, WI

Technology Doesn't Change the World, People Do.^®