<p>We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Janesville, Wisconsin. In this Contract to permanent position, you will play a vital role in providing technical support to end-users while ensuring seamless onboarding processes and efficient ticket resolution. This is an exciting opportunity to work in a dynamic environment within the high-tech pharmaceutical and biotechnology industry.</p><p><br></p><p>Responsibilities:</p><p>• Provide timely and effective support to users by addressing hardware, software, and system-related issues.</p><p>• Manage and resolve service desk tickets using Fresh service, ensuring all requests are handled promptly and accurately.</p><p>• Assist with onboarding new employees by configuring devices, setting up accounts, and ensuring proper access to systems.</p><p>• Support the upgrade of systems to Windows 11, ensuring a smooth transition for all users.</p><p>• Deliver excellent customer service by communicating clearly and effectively with team members and clients.</p><p>• Troubleshoot and resolve basic issues related to Active Directory and Microsoft Windows environments.</p><p>• Collaborate with team members, including Systems Administrators and Support Technicians, to address complex technical challenges.</p><p>• Participate in an on-call rotation to provide after-hours support when needed.</p><p>• Maintain accurate documentation of processes, procedures, and resolved issues.</p><p>• Contribute to the improvement of technical workflows and processes to enhance overall efficiency.</p>
