<p>We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Janesville, Wisconsin. In this Contract to permanent position, you will play a vital role in providing technical support to end-users while ensuring seamless onboarding processes and efficient ticket resolution. This is an exciting opportunity to work in a dynamic environment within the high-tech pharmaceutical and biotechnology industry.</p><p><br></p><p>Responsibilities:</p><p>• Provide timely and effective support to users by addressing hardware, software, and system-related issues.</p><p>• Manage and resolve service desk tickets using Fresh service, ensuring all requests are handled promptly and accurately.</p><p>• Assist with onboarding new employees by configuring devices, setting up accounts, and ensuring proper access to systems.</p><p>• Support the upgrade of systems to Windows 11, ensuring a smooth transition for all users.</p><p>• Deliver excellent customer service by communicating clearly and effectively with team members and clients.</p><p>• Troubleshoot and resolve basic issues related to Active Directory and Microsoft Windows environments.</p><p>• Collaborate with team members, including Systems Administrators and Support Technicians, to address complex technical challenges.</p><p>• Participate in an on-call rotation to provide after-hours support when needed.</p><p>• Maintain accurate documentation of processes, procedures, and resolved issues.</p><p>• Contribute to the improvement of technical workflows and processes to enhance overall efficiency.</p>
We are looking for a skilled Business Analyst to join our team in Brookfield, WI. The ideal candidate will have experience working in a manufacturing environment and a solid understanding of system analysis, supply chain processes, and organizational technology solutions. This role requires a proactive individual who can collaborate with stakeholders to align business strategies with technological advancements. This role is a direct hire opportunity and fully onsite, with no must be eligible to work in the U.S. opportunities at this time. <br> Responsibilities: • Act as a bridge between the IT department and business units to ensure technical solutions align with user needs. • Analyze business operations to identify areas for automation and process improvement. • Design, document, and implement technical solutions based on project requirements and industry standards. • Collaborate with stakeholders to define system requirements and support enterprise-level implementations. • Develop and execute test plans to ensure the quality and functionality of delivered solutions. • Provide hands-on support for technical architecture, integration, and customization of systems. • Maintain documentation of IT processes and procedures for future reference and knowledge sharing. • Stay informed on technological trends to introduce innovative solutions to internal teams. • Ensure compliance with best practices in software development and delivery. • Handle additional responsibilities as assigned to meet organizational goals
<p>We are looking for an experienced ERP Integration Manager to lead and optimize enterprise-wide reporting and analytics systems in Oconomowoc, Wisconsin. In this role, you will collaborate across multiple departments, including Finance, Supply Chain, and Manufacturing, to implement data-driven solutions that strengthen decision-making and operational efficiency. Your ability to bridge communication between business stakeholders and technical teams will be essential in driving successful outcomes. <strong>This role is a direct hire opportunity and requires a full onsite schedule, and no visa-sponsorship is offered at this time. </strong></p><p><br></p><p>Responsibilities:</p><p>• Develop and execute strategies for enterprise-wide ERP analytics and reporting that align with organizational goals.</p><p>• Lead initiatives involving predictive and prescriptive analytics, incorporating advanced technologies like AI.</p><p>• Optimize and manage ERP systems to enhance real-time analytics, forecasting, and automation capabilities.</p><p>• Collaborate with stakeholders to translate business needs into actionable insights using tools such as Tableau.</p><p>• Oversee training programs to enhance user proficiency with ERP analytics tools and methodologies.</p><p>• Manage vendor and consultant relationships to ensure productive engagements that meet strategic objectives.</p><p>• Drive decision-making processes in matrix environments by coordinating efforts across multiple teams.</p><p>• Troubleshoot and resolve hardware and software issues related to ERP systems.</p><p>• Ensure the security and reliability of IT systems, including implementing backup and disaster recovery protocols.</p><p>• Monitor and maintain servers, networks, and firewalls to ensure a seamless IT infrastructure.</p>
