We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Milwaukee, Wisconsin. This role involves supporting a migration to Windows 11, ensuring compatibility and smooth transitions for client systems. The ideal candidate will have strong troubleshooting skills and the ability to collaborate effectively with IT teams and end-users.<br><br>Responsibilities:<br>• Manage the migration of client systems from legacy operating systems to Windows 11, ensuring seamless transitions.<br>• Evaluate hardware and software compatibility to meet Windows 11 requirements.<br>• Resolve technical issues and troubleshoot challenges that arise during the migration process.<br>• Configure network settings and set up endpoint devices as needed for the system upgrade.<br>• Partner with client IT staff and project managers to adhere to project timelines and deliverables.<br>• Offer guidance and support to end-users facing difficulties with the new operating system.<br>• Create detailed documentation of processes, technical configurations, and troubleshooting steps throughout the migration.<br>• Conduct testing to confirm system functionality after migration.<br>• Ensure all devices meet security and performance standards post-upgrade.
We are looking for a dedicated Level 1 Help Desk Analyst to provide essential IT support for a team of approximately 200 employees. This contract position is based in Waukesha, Wisconsin, and requires hands-on troubleshooting, customer service, and technical expertise to ensure smooth day-to-day IT operations. As part of a collaborative IT team, you will play a key role in addressing user concerns and maintaining system functionality.<br><br>Responsibilities:<br>• Deliver prompt and detail-oriented IT support for end-users experiencing technical issues, including hardware and software concerns.<br>• Configure and image laptops for onboarding new employees to ensure seamless integration into the workplace.<br>• Utilize FreshService or similar ticketing systems to track, prioritize, and resolve IT service requests efficiently.<br>• Troubleshoot basic technical problems, ranging from printer malfunctions to software errors, while maintaining a strong focus on customer satisfaction.<br>• Ensure timely resolution of service tickets and avoid prolonged delays in addressing user concerns.<br>• Work closely with the IT team to support ongoing projects, such as SharePoint migrations, while maintaining regular help desk duties.<br>• Provide onsite support, ensuring physical presence when necessary to address immediate IT needs.<br>• Collaborate with team members to improve processes and deliver exceptional service aligned with the organization's culture.<br>• Maintain clear and effective communication with users and team members to ensure expectations are met.<br>• Take initiative to identify recurring issues and propose solutions to enhance system performance.
<p><strong>Technical Systems Analyst (SAP)</strong></p><p><br></p><p>Robert Half is seeking a Technical Systems Analyst with experience in SAP implementations and integrations with the SD module. This role focuses on programming, system configuration, and integration within the SAP ERP environment. The analyst will assist with building applications, developing interfaces, maintaining documentation, and collaborating with business leaders to troubleshoot and resolve issues.</p><p><br></p><p><strong>This is a Direct/Permanent Hire role that will require a Hybrid work schedule in Milwaukee.</strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Address and resolve user problems in the SAP environment</li><li>Manage user requests through Solman, including resolution, communication, and updating tracking systems to report statistics</li><li>Participate in review meetings and share knowledge of lessons learned or best practices</li><li>Provide training on SAP functions and company-specific rules</li><li>Support master data management, including mass updates, quality checks, and emergency adjustments</li><li>Review and resolve user authorization issues, create or modify roles as needed, and suggest improvements</li><li>Maintain and update technical documentation and user manuals</li><li>Ensure compliance with project solutions and contribute to continuous system improvements</li><li>Perform system configurations and setups</li><li>Cross-train with other SAP CC Analysts</li><li>Support system changes, including upgrades, new module implementations, and integration with external systems</li><li>Complete additional tasks as assigned</li></ul><p><br></p>
<p><strong>IT Computer Operations Manager</strong></p><p><br></p><p><strong>Position Summary:</strong> This is a full-time, salaried <strong>IT Computer Operations Manager</strong> position that reports to the Chief Executive Officer. It's a hybrid role that typically requires three days in the office, with some evening and weekend hours as needed. The main goal of this role is to provide the highest level of service to both internal and external customers. You'll be responsible for hands-on leadership in technology strategy and operations, and you'll configure and maintain the organization's IT hardware, software, network, and retail systems.</p><p><br></p><p><strong>Responsibilities:</strong></p><p><br></p><p><strong>Leadership and Management</strong></p><ul><li>Provide hands-on leadership and create a collaborative and inclusive workplace.</li><li>Supervise and guide IT Support Specialists and the Pricing Manager.</li><li>Manage IT-related projects, making sure they are on time, on budget, and meet quality standards.</li><li>Develop and manage the IT operating budget and help with capital planning.</li><li>Build and maintain relationships with external service providers and manage vendor contracts.</li><li>Ensure that all communication is clear and respectful, and that staff are treated consistently and fairly.</li><li>Keep up with technology and industry trends and advise leadership on their potential impact.</li></ul><p><strong>Information Technology</strong></p><ul><li>Administer and support business-critical software and cloud services, like Microsoft 365. You'll ensure these systems are secure, perform well, and are always available.</li><li>Direct the administration of all technology assets, including servers, desktops, laptops, handheld devices, and point-of-sale (POS) registers.</li><li>Maintain and support the network infrastructure, which includes firewalls, switches, and VPN.</li><li>Oversee helpdesk operations to provide timely support to internal customers.</li><li>Manage security awareness programs, data backups, and disaster recovery systems.</li><li>Direct the procurement, configuration, and lifecycle management of all IT assets.</li></ul><p><strong>Retail Technology</strong></p><ul><li>Act as the subject matter expert for the ECRS Catapult point-of-sale system, focusing on its configuration and process optimization.</li><li>Lead projects to improve the efficiency and accuracy of the Catapult system.</li><li>Manage Catapult data to ensure it is accurate, usable, and has integrity.</li></ul><p><br></p>
<p><strong>Job Title:</strong> IT Manager & Systems Administrator</p><p><br></p><p><strong>Overview</strong></p><p>The IT Manager & Systems Administrator is responsible for managing the organization’s technology infrastructure, security, and endpoint systems while overseeing a small team of IT professionals. This position combines technical expertise, strategic oversight, and team leadership to ensure IT systems remain reliable, secure, and efficient.</p><p><br></p><p><strong>This is a Direct/Permanent Hire role that will require an onsite work schedule (occasional remote flexibility). </strong></p><p><br></p><p><strong>Role Focus</strong></p><ul><li>Direct and support IT staff, setting goals and providing feedback that encourages professional growth.</li><li>Manage company infrastructure including servers, operating systems, applications, and network equipment.</li><li>Administer and secure devices through Mobile Device Management tools, with an emphasis on Apple technologies.</li><li>Maintain documentation that supports continuity, troubleshooting, and compliance efforts.</li><li>Safeguard data and systems by implementing security standards, backup processes, and recovery plans.</li><li>Serve as an escalation point for technical issues and partner with other departments to implement solutions.</li><li>Identify opportunities for process improvement, automation, and system optimization.</li></ul><p><br></p>
