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58 results for Customer Service Manager in Milwaukee, WI

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We are offering a contract to hire employment opportunity for an Account Manager in Brookfield, Wisconsin.

Responsibilities:

• Engage in active communication with potential and existing customers through emails and phone calls.

• Foster and manage relationships with vendors to ensure seamless operations.

• Accurately enter and update data related to customer interactions and transactions.

• Actively participate in the retention of customers by providing exceptional service and prompt responses.

• Facilitate the approval of loans by working closely with the credit department to understand, explain, and sell the terms to applicants.

• Maintain detailed records of all interactions with customers and vendors in the company's software.

• Contribute to the team's efforts in managing multi-line phone systems and corresponding via email.

• Show initiative and self-motivation in carrying out tasks and responsibilities.

• Minimum of 3 years experience in a similar role as an Account Manager
• Proven experience with approving loans
• Excellent customer service skills and experience
• Demonstrable ability in account management
• Proficient in email correspondence
• Experience with answering a multi-line phone system
• Ability to manage vendor relationships effectively
• Data entry skills and experience
• Demonstrated success in customer retention

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

58 results for Customer Service Manager in Milwaukee, WI

Account Manager We are offering a contract to hire employment opportunity for an Account Manager in Brookfield, Wisconsin. Responsibilities: • Engage in active communication with potential and existing customers through emails and phone calls.• Foster and manage relationships with vendors to ensure seamless operations.• Accurately enter and update data related to customer interactions and transactions.• Actively participate in the retention of customers by providing exceptional service and prompt responses.• Facilitate the approval of loans by working closely with the credit department to understand, explain, and sell the terms to applicants.• Maintain detailed records of all interactions with customers and vendors in the company's software.• Contribute to the team's efforts in managing multi-line phone systems and corresponding via email.• Show initiative and self-motivation in carrying out tasks and responsibilities.

Customer Service Lead We are looking for a motivated and skilled Customer Service Lead to guide and support a team of professionals in delivering exceptional service and achieving departmental objectives. This position requires a collaborative leader with strong communication and problem-solving abilities, as well as a commitment to fostering team growth and efficiency. This is a Contract-to-permanent opportunity based in Wauwatosa, Wisconsin. Responsibilities: • Supervise and mentor a team to ensure high levels of performance and engagement. • Allocate tasks and monitor progress to meet deadlines and maintain accuracy. • Provide constructive feedback and conduct performance evaluations to drive individual and team development. • Act as the primary liaison between the team and management, ensuring clear communication of goals and updates. • Address and resolve challenges that may impact team efficiency or morale. • Ensure compliance with organizational policies, procedures, and quality standards. • Cultivate a positive and inclusive work environment that encourages collaboration. • Assist in recruiting, onboarding, and training new team members as necessary. • Track and analyze key performance metrics, providing regular reports to leadership.

Sales Support We are looking for a meticulous Sales Support specialist to join our team in New Berlin, Wisconsin. This Contract-to-Ongoing position offers an exciting opportunity to contribute to our sales operations by ensuring exceptional customer service and efficient order management. The ideal candidate will have a proactive mindset, excellent organizational skills, and the ability to collaborate effectively across teams. Responsibilities: • Review and verify the accuracy and completeness of customer request information. • Enter customer orders into the system with precision, ensuring all data is accurate and up-to-date. • Monitor and follow up on pending orders, quotes, and inquiries, maintaining clear communication with customers and internal teams. • Work closely with the sales team and other departments to address and resolve order-related issues. • Update and manage customer quotes, ensuring information is accurate and reflects current pricing. • Handle overflow tasks by sorting and prioritizing requests for timely and efficient resolution. • Use tools like Microsoft Teams and Outlook to facilitate communication and task coordination. • Maintain detailed records of customer interactions and order statuses to support reporting and tracking efforts.

Windows Systems Administrator Our client is a dynamic and customer-focused IT firm committed to delivering top-tier solutions and support to our clients. We’re seeking a skilled Windows Systems Administrator to join our team, someone who excels in technical expertise and has a passion for delivering exceptional customer service. This is a Direct Hire opportunity will offer hybrid work with 3 days on-site and 2 remote days each week. Job Description: As a Windows Systems Administrator, you will be at the forefront of our IT operations, working directly with clients to provide comprehensive support and management of their Windows environments. Your role will involve a blend of hands-on technical work and customer interaction, making communication and a customer-first mindset essential. Key Responsibilities:<ul><li>Customer Support: Provide outstanding customer service by addressing and resolving technical issues in a timely and efficient manner.</li><li>Windows Server Administration: Manage, maintain, and troubleshoot Windows Server environments, ensuring optimal performance and security.</li><li>Active Directory Management: Administer and support Active Directory, including user management, group policies, and security settings.</li><li>Scripting: Develop and utilize scripts (PowerShell, VBScript, etc.) to automate routine tasks and streamline operations.</li><li>System Monitoring & Maintenance: Monitor system performance, perform regular maintenance, and implement updates as needed.</li><li>Documentation: Maintain detailed and accurate documentation of systems, procedures, and client interactions.</li></ul>Nice to Have:<ul><li>IIS Administration: Experience with managing and troubleshooting Internet Information Services (IIS).</li><li>SQL Administration: Basic knowledge of SQL Server administration, including backups, restores, and performance tuning.</li><li>Linux Administration</li></ul>

Application Support Engineer We are looking for a skilled Application Support Engineer to join our team in Mequon, Wisconsin. This Contract-to-permanent position offers an exciting opportunity to support and enhance a suite of Foundry-based operational applications within the manufacturing industry. The ideal candidate will be instrumental in ensuring system reliability, driving continuous improvement, and maximizing the value of Foundry investments for the organization. Responsibilities: • Serve as the primary technical resource for Foundry-based scheduling and operational applications. • Optimize and maintain scheduling models, data pipelines, and logic within the Foundry platform. • Facilitate change management processes, including onboarding new users and providing stakeholder training. • Enhance application performance, usability, and scheduling accuracy through ongoing feedback and improvements. • Develop reusable components to support rapid scaling across various mills and product lines. • Collaborate with IT Security, Infrastructure, and Enterprise Architecture teams to align Foundry applications with broader IT strategies. • Create, monitor, and refine dashboards and KPIs to track schedule adherence, throughput, and overall operational performance. • Document solutions and processes to ensure scalability and long-term sustainability of Foundry applications. • Work closely with developers during application rollouts and support the transition to ongoing maintenance.

Administrative Assistant We are seeking a detail-oriented and versatile Administrative Assistant for a Waukesha area organization. This role is perfect for an individual who thrives in a dynamic environment and is eager to take on a variety of responsibilities. The successful candidate will provide essential administrative support, deliver excellent customer service, manage dispatching duties, assist with contract administration, and step into a warehouse support role as needed. If you enjoy multi-tasking, problem-solving, and contributing to the smooth operation of a fast-paced organization, this opportunity is for you. Key Responsibilities:<ul><li>Administrative Support:</li><li>Perform general office duties, including data entry, managing correspondence, and organizing files.</li><li>Schedule meetings, maintain calendars, and assist with travel arrangements.</li><li>Prepare reports, presentations, and other business documents as needed.</li><li>Customer Service:</li><li>Serve as the primary point of contact for clients and customers, addressing inquiries and providing resolutions promptly.</li><li>Communicate effectively via phone, email, and in-person interactions, ensuring customers have a positive experience.</li><li>Dispatching Duties:</li><li>Coordinate and dispatch service technicians or delivery personnel to ensure timely and efficient operations.</li><li>Track and document scheduling changes or updates and relay information to the appropriate parties.</li><li>Contract Administration:</li><li>Create, review, and maintain contracts and agreements with attention to detail and accuracy.</li><li>Ensure appropriate filing, management, and compliance with all contractual documentation.</li></ul>

Accounts Payable Specialist Join Robert Half's Full-Time Engagement Professionals Practice!Robert Half is expanding its Full-Time Engagement Professionals Practice and is seeking talented Accounts Payable (A/P) Clerks to join our team! In this full-time, permanent position, you'll work closely with clients' Accounting Managers to support their AP/Finance Departments. Key duties include invoice matching and batching, reconciling sub-ledgers to the general ledger (G/L), resolving A/P issues, processing checks and expense reports, and assisting with audits. This is a fantastic opportunity to grow in an engaging, fast-paced environment.Key Responsibilities<ul><li>Execute full-cycle A/P processes, ensuring accuracy and compliance.</li><li>Provide internal customer service and support administrative tasks.</li><li>Organize, scan, and file key financial documents.</li><li>Assist with audits and other duties as required.</li></ul>Why Choose Robert Half?As a Full-Time Engagement Professional, you’ll manage diverse Accounting & Finance projects, from interim roles (e.g., reconciliation, audit prep, process improvement) to tackling business challenges. You'll also participate in professional networking and support business development efforts, with additional compensation available for successful new-business contributions.Apply Today!If you’re detail-oriented, technically skilled, and passionate about client relationships, submit your most recent resume and let’s discuss the next step in your career!Robert Half is an Equal Opportunity Employer. M/F/Disability/Veterans.

Client Services Administrator We are offering a permanent employment opportunity for a Client Services Administrator located in Hartland, Wisconsin. Your role will primarily revolve around supporting our Client Services Specialist team, ensuring efficient telecommunications, maintaining customer records, and resolving any product or service problems. Responsibilities include: • Handling incoming phone calls and ensuring resolution of customer inquiries.• Accurately entering client and account data, and verifying it for any potential errors.• Creating clear job tickets in Monarch or OP.• Updating and maintaining customer records in compliance with our policies and procedures.• Collaborating with multiple departments and partners, with a focus on detail and completion of production items.• Resolving client complaints by determining the cause, finding the best solution, and expediting the correction or adjustment process.• Gaining a comprehensive understanding of our internal software systems.• Regularly routing GB Tickets.• Tracking and updating Humana Delivery and Madison Spreadsheet.• Proofreading Marco’s Items on a monthly basis.• Performing department filing and purging of job tickets.• Distributing job tickets to the team and accounting.• Regularly handling Common Ground Routing and updating Madison Spreadsheet.• Printing and routing WebMD Postal Paperwork.• Reviewing, updating, and routing Elevance Health GBD as well as WebMD, Ignite.

Human Resources File Clerk We are looking for a detail-oriented Bilingual Human Resources File Clerk to join our team on a contract basis in Fort Atkinson, Wisconsin. This role involves supporting HR operations by managing employee records, performing audits, and ensuring compliance with organizational protocols. If you thrive in a fast-paced environment and have experience in HR administrative tasks, we encourage you to apply. Responsibilities:• Organize and maintain employee files, ensuring accurate and up-to-date documentation.• Perform audits to verify the completeness and compliance of HR records.• Conduct background checks and assist with onboarding processes.• Provide exceptional customer service to employees and management regarding HR inquiries.• Handle paper filing and digital record management with attention to confidentiality.• Utilize ADP Workforce Now to manage employee data and support HR functions.• Assist in preparing reports and maintaining compliance with company policies.• Collaborate with the HR team to streamline administrative processes and improve efficiency.• Ensure adherence to legal and regulatory requirements in all HR documentation.

Order Entry Administrative Assistant Job Summary: The Administrative Assistant - Order and Entry is responsible for providing administrative support with a primary focus on order processing, data entry, and customer communication. This role ensures accurate and timely entry of orders, supports sales operations, and maintains records for efficient workflow.Key Responsibilities:<ul><li>Accurately enter customer orders into the company’s database or order management system.</li><li>Review orders for accuracy, including pricing, product details, and customer information.</li><li>Communicate with customers to confirm order details and resolve any discrepancies.</li><li>Maintain and update customer records in the system.</li><li>Coordinate with the sales team, warehouse, and other departments to ensure accurate order fulfillment.</li><li>Monitor order status and provide customers with updates as necessary.</li><li>Prepare and generate reports related to order processing and sales activities.</li><li>Respond to customer inquiries via phone, email, or chat professionally and promptly.</li><li>Perform general administrative tasks such as filing, document preparation, and scheduling.</li><li>Assist in process improvement initiatives for order management.</li></ul>

Outreach Specialist We are looking for an organized and customer-oriented Outreach Specialist to join our team on a contract basis in Wauwatosa, Wisconsin. This position focuses on supporting participants and workers as they transition from paper-based timesheets to an electronic system, ensuring the process is seamless and efficient. If you excel at communication and enjoy providing guidance, this role offers an excellent opportunity to make a meaningful impact. Responsibilities: • Conduct outbound calls to participants and workers to explain the transition to electronic timesheets and provide detailed guidance. • Document and track follow-up actions in the internal system, ensuring all commitments are completed on time. • Assist individuals in registering for the electronic timesheet platform, resolving any issues that arise during the process. • Educate participants and workers on how to use electronic timesheets effectively, addressing questions and clarifying concerns. • Handle inbound calls related to the electronic timesheet system, offering prompt and accurate assistance. • Schedule appointments as needed to support participants and workers during the transition. • Manage email correspondence to provide additional information or follow-up support. • Perform accurate data entry to maintain organized records of outreach activities. • Utilize tools such as Microsoft Word and Excel to create and update documentation. • Support general customer service needs to ensure satisfaction throughout the transition process.

IT Infrastructure Engineer We’re partnering with a thriving IT consulting firm known for their strong client relationships, technical excellence, and industry-leading employee retention. They are built on collaboration, growth, and trust—with both their clients and their tenured team. As they continue to grow, they are in need of a well-rounded Infrastructure Engineer to join them and make an immediate impact. Position Overview: This is a hands-on role for a versatile IT professional with a solid background in both systems and networking. You’ll work directly with clients to design, implement, support, and maintain their infrastructure environments. The work is diverse—ranging from onsite client visits to remote support from home. If you're someone who enjoys variety, autonomy, and solving real-world business problems with smart IT solutions, this one’s for you. Key Responsibilities:<ul><li>Provide expert-level support for Windows Server, Active Directory, Microsoft 365, and core networking technologies (routing, switching, firewalls)</li><li>Design, deploy, and maintain infrastructure solutions for small to mid-sized businesses across diverse industries</li><li>Perform regular onsite client visits for proactive support, troubleshooting, and project work</li><li>Respond to escalated issues and work closely with clients to deliver top-tier customer service</li><li>Collaborate with internal teams and vendors to ensure successful project execution and issue resolution</li><li>Document system configurations, changes, and procedures to ensure clear communication and continuity</li></ul>

Accountant Robert Half's Full-Time Engagement Professionals Practice is expanding!Robert Half is looking to add additional Accountants to our stimulating operation! This position works closely and reports to an Accounting Manager at the Client's site and handles all general accounting and administrative needs of the Finance Department. The Accountant will primarily focus on tasks such as journal entries, reconciliations, month-end close, financial reporting, and supporting the accounting team with various project-based initiatives. Join a fast-growing team in this exciting job opportunity that offers career growth. Located in Milwaukee, Wisconsin, the Accountant will be engaged on mission-critical projects that require continuity and expertise.Major Responsibilities:<ul><li>Prepare and post journal entries while ensuring accuracy and compliance with company policies.</li><li>Perform monthly account reconciliations, including bank accounts, sub-ledgers, and general ledger accounts.</li><li>Assist with the month-end, quarter-end, and year-end close processes.</li><li>Analyze financial information to identify discrepancies and resolve issues promptly.</li><li>Generate financial reports and assist with variance analysis for management review.</li><li>Support internal and external audits by preparing schedules and providing necessary documentation.</li><li>Assist in the implementation of process improvements and system upgrades.</li><li>Maintain accurate and organized records of financial transactions and related documentation.</li><li>Provide excellent customer service to internal and external stakeholders.</li><li>Carry out additional tasks as assigned.</li></ul>Below is more information about this opportunity with Robert Half as well as the skillset and experience needed. If you have this experience and feel this might be a good career opportunity for you, please respond with your most recent resume and interest!This opportunity with Robert Half's Full-Time Engagement Professionals Practice is a full-time, permanent position as a Project Accountant. As an employee of our practice, you will help scope, plan, and execute a variety of Accounting & Finance projects/engagements. Your engagements will range from interim staff roles, such as reconciliations, month-end close, audit preparation/remediation, etc., to implementing process improvements and addressing business challenges of our clients.As a member of our staff, you will participate in practice activities that include professional networking events and assisting our business development staff in staying abreast of industry trends and new business opportunities with your assigned clients.Additional compensation will be available for assistance in developing successful new business for Robert Half's Full-Time Contract team. Our individuals need to be successful not only in technical accounting/analysis but also in client relationships and project management!

Accounts Receivable Specialist Robert Half's Full-Time Engagement Professionals Practice is expanding!Robert Half is looking to add additional Accounts Receivable (A/R) Clerks to our stimulating operation! This position works closely and reports to an Accounting Manager at the Client's site and handles all general administrative needs of the AR/Finance Department. The candidate will mainly focus on invoicing, cash applications, resolving A/R discrepancies, updating and reconciling accounts receivable ledgers to the general ledger, and assisting with collections activities. Join a fast-growing team in this exciting job opportunity that offers career growth.Major Responsibilities:<ul><li>Execute daily processes and controls accurately and in a timely manner, ensuring compliance with company policies.</li><li>Provide excellent customer service to internal and external business partners and clients.</li><li>Maintain proper storage of invoices, payment records, and other documents by organizing, logging, scanning, and filing them.</li><li>Assist the AR/Finance Department with administrative tasks.</li><li>Help with internal and external audits as required.</li><li>Process, verify, and post receipts, ensuring proper application to customer accounts.</li><li>Reconcile accounts receivable ledgers to ensure all payments are accounted for and properly posted.</li><li>Handle cash applications and payment discrepancies while working closely with customers to resolve outstanding balances.</li><li>Open, organize, and distribute department mail daily.</li><li>Carry out additional tasks as assigned.</li></ul>Below is more information about this opportunity with Robert Half as well as the skillset and experience needed. If you have this experience and feel this might be a good career opportunity for you, please respond with your most recent resume and interest!This opportunity with Robert Half's Full-Time Engagement Professionals Practice is a full-time, permanent position as a Project Accountant. As an employee of our practice, you will help scope, plan, and execute a variety of Accounting & Finance projects/engagements. Your engagements will range from interim staff roles, such as Reconciliation, Month End, Audit prep/remediation, etc., to implementing process improvements and addressing business challenges of our clients.As a member of our staff, you will participate in practice activities that include professional networking events and assisting our business development staff in staying abreast of industry trends and new business opportunities with your assigned clients.Additional compensation will be available for assistance in developing successful new business for Robert Half's Full-Time Contract team. Our individuals need to be successful not only in technical accounting/analysis but also in client relationships and project management!

Bookkeeper Robert Half's Full-Time Engagement Professionals Practice is expanding!Robert Half is looking to add additional Bookkeepers to our stimulating operation! This position works closely with and reports to an Accounting Manager at the Client's site and handles all general bookkeeping and administrative needs of the Finance Department. The Bookkeeper will primarily focus on managing financial transactions, maintaining accurate financial records, reconciling accounts, and supporting the team with various day-to-day accounting tasks. Join a fast-growing team in this exciting job opportunity that offers career growth. Located in Milwaukee, Wisconsin, the Bookkeeper will be engaged on mission-critical projects that require continuity and expertise.Major Responsibilities:<ul><li>Manage accounts payable (A/P) and accounts receivable (A/R), including processing invoices and payments.</li><li>Reconcile bank statements and general ledger accounts to ensure accuracy and resolve discrepancies.</li><li>Record daily financial transactions and maintain an organized general ledger.</li><li>Assist with month-end and year-end closings by preparing necessary reports and documentation.</li><li>Monitor and maintain compliance with company financial policies and procedures.</li><li>Generate financial reports, including balance sheets and income statements, for management review.</li><li>Assist with budget preparation and cash flow monitoring.</li><li>Provide support for internal and external audits by preparing schedules and documentation as needed.</li><li>Maintain an organized filing system for financial records and supporting documents.</li><li>Perform additional tasks as assigned to support the Finance Department.</li></ul>Below is more information about this opportunity with Robert Half as well as the skillset and experience needed. If you have this experience and feel this might be a good career opportunity for you, please respond with your most recent resume and interest!This opportunity with Robert Half's Full-Time Engagement Professionals Practice is a full-time, permanent position as a Project Accountant. As an employee of our practice, you will help scope, plan, and execute a variety of Accounting & Finance projects/engagements. Your engagements will range from interim staff roles, such as reconciliations, A/P and A/R management, audit preparation/remediation, etc., to implementing process improvements and addressing business challenges of our clients.As a member of our staff, you will participate in practice activities that include professional networking events and assisting our business development staff in staying abreast of industry trends and new business opportunities with your assigned clients.Additional compensation will be available for assistance in developing successful new business for Robert Half's Full-Time Contract team. Our individuals need to be successful not only in technical bookkeeping/accounting but also in client relationships and project management!

Office Assistant We are looking for an organized and detail-oriented Office Assistant to join our team in Milwaukee, Wisconsin. In this role, you will play a vital part in supporting administrative operations, ensuring smooth communication, and providing excellent customer service. If you thrive in a fast-paced environment and enjoy multitasking, we encourage you to apply. Responsibilities: • Answer and manage multi-line phone systems, directing calls to the appropriate departments or individuals. • Perform accurate and efficient data entry tasks to maintain and update organizational records. • Deliver exceptional customer service by addressing inquiries and resolving issues promptly. • Organize and maintain office files, documents, and supplies to ensure a well-functioning workspace. • Assist with scheduling appointments and coordinating meetings. • Support colleagues with administrative tasks and special projects as needed. • Monitor incoming correspondence and distribute it to the appropriate personnel. • Prepare reports and presentations as required by management. • Ensure compliance with office policies and procedures. • Handle other duties as assigned to contribute to the overall success of the team.

Help Desk Analyst I We are looking for a dedicated Help Desk Analyst I to join our team in Libertyville, Illinois. In this role, you will provide first-level technical support to end users, ensuring quick resolution of IT issues and maintaining a high level of customer satisfaction. This is a long-term contract position offering an excellent opportunity for growth and development in a collaborative environment. Responsibilities: • Provide first-line technical support to end users, addressing hardware, software, and connectivity issues. • Assist with password resets, account management, and troubleshooting network printer problems. • Respond to and resolve support tickets efficiently using a ticketing system. • Perform basic hardware troubleshooting, including diagnostics for computers, printers, and other peripherals. • Support imaging and deployment of computers for new users or system upgrades. • Collaborate with team members to document and share solutions for recurring technical issues. • Use Active Directory to manage user accounts and permissions. • Ensure a high standard of customer service by communicating effectively with end users. • Identify and escalate complex technical issues to higher-level support when necessary. • Maintain accurate records of support activities and resolutions.

Account Manager Responsibilities:<ul><li>Responsible for overseeing all locations to ensure that Service Level Agreements and Quality metrics are met in accordance with client objectives.</li><li>Capture monthly Volume and Quality reports for each location.</li><li>Monthly meet and partner with client site leadership to discuss Service Level Agreement and Quality results.</li><li>Partner with client leadership to discuss issues and recommend solutions quarterly.</li><li>Monitor and approve Labor timekeeping weekly.</li><li>Conduct Annual Performance Reviews.</li><li>Maintain procedures and operational structure, evaluate and modify performance measures that are necessary to ensure execution of client objectives.</li><li>Recommend streamlined workflow procedures and enhancements to existing systems.</li><li>Define, plan and monitor staffing requirements, work schedules and service objectives in accordance with client goals. Recommend adjustments as necessary.</li><li>Partner with client to ensure the appropriate and consistent use of metrics and their definitions within the designed Sites.</li><li>Troubleshoot and resolve non-routine customer complaints, including informing Sr. Account Manager.</li><li>Hiring, training and evaluating employees in multiple functions; ensure training materials are developed and implemented, and that staff is trained to support the delivery of client products and services.</li><li> </li></ul>

Outreach Specialist We are looking for an Outreach Specialist to join our team on a contract basis in Wauwatosa, Wisconsin. In this role, you will play a key part in supporting the transition to an electronic timesheet system by engaging with participants and workers to ensure they are informed and confident in using the new process. If you have excellent communication skills and a passion for providing exceptional customer service, we encourage you to apply. Responsibilities: • Conduct outbound calls to participants and workers, offering guidance on transitioning to the electronic timesheet system. • Record and track follow-up needs in the internal system, ensuring all commitments are completed accurately and on time. • Assist users with the registration process for electronic timesheets by providing step-by-step support. • Educate participants and workers on how to effectively use the electronic timesheet system, addressing any questions or concerns. • Respond to inbound calls, offering assistance and resolving issues related to the transition process. • Maintain organized records of interactions and ensure follow-through on any outstanding issues. • Provide excellent customer service by handling inquiries professionally and efficiently. • Collaborate with team members to streamline outreach efforts and improve the overall transition experience. • Perform data entry tasks to accurately update system records as needed. • Manage email correspondence to address inquiries and provide follow-up support.

Help Desk Analyst III We are in search of a proficient Help Desk Analyst III to augment our team. Based in a location in Illinois, this role offers a contract to permanent employment opportunity. You will be pivotal in providing level 2& 3 technical support, managing IT computer assets, and liaising between different teams within the company. Responsibilities: • Facilitate efficient processing of customer credit applications. • Maintain and update customer credit records with precision. • Address customer inquiries and resolve them promptly. • Monitor customer accounts and initiate appropriate action when necessary. • Provide level 2& 3 technical support, acting as a liaison between the service desk, infrastructure teams, and IT leadership. • Manage IT computer assets, including computer inventory management and e-waste recycling processes. • Gain proficiency in using ServiceNow or a comparable ticketing system for better task management. • Develop a thorough understanding of o365, OKTA, and Active Directory for efficient problem-solving. • Handle deployments and configuration management, ensuring the smooth running of computer hardware. • Leverage knowledge of Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, and Microsoft 365 Enterprise for effective troubleshooting. • Utilize Okta and the ServiceNow Platform to optimize IT service management. • Maintain a comprehensive understanding of computer hardware to support technical issues.

Outreach Specialist We are looking for a dedicated Outreach Specialist to join our team on a contract basis in Wauwatosa, Wisconsin. In this role, you will play a key part in supporting participants and workers as they transition to an electronic timesheet system. If you enjoy providing excellent customer service and are skilled in outreach and education, this position offers an exciting opportunity to make an impact. Responsibilities: • Conduct outbound calls to participants and workers to guide them through the electronic timesheet transition process. • Document follow-up needs accurately in the internal system and ensure timely completion of all commitments. • Assist individuals in registering for electronic timesheets, providing step-by-step support. • Educate participants and workers on the functionality of electronic timesheets, addressing any questions or concerns. • Respond to inbound calls related to the electronic timesheet implementation, delivering clear and precise assistance. • Maintain organized records of interactions and ensure data entry tasks are completed efficiently. • Schedule appointments or follow-up calls as necessary to support the transition. • Utilize tools such as Microsoft Excel and Word to track progress and prepare reports. • Communicate effectively through email correspondence to provide updates and resources.

Order Entry Clerk We are looking for a detail-oriented Order Entry Clerk to join our team in North Prairie, Wisconsin. In this Contract to permanent position, you will play a key role in managing inventory, processing orders, and ensuring the smooth flow of operations across multiple warehouses. This role requires a proactive individual with strong organizational skills and a commitment to maintaining high-quality standards. Responsibilities: • Accurately transfer and manage inventory between multiple warehouse locations, ensuring serialized parts and transport tasks are properly documented. • Pack parts orders securely to prevent damage during transit and oversee the quality of packed items. • Process and close parts orders by printing picklists, adding tracking information, and ensuring timely delivery. • Execute work orders by pulling inventory, transferring parts, and delivering customer orders tied to work orders. • Handle Return Material Authorizations efficiently, ensuring proper documentation and processing. • Palletize and ship large orders using approved carriers, adhering to shipping guidelines and protocols. • Maintain optimal inventory levels in the parts department and troubleshoot inventory discrepancies. • Assemble small subassemblies and create shop orders for multistep operations while keeping the shop floor workbench organized. • Monitor and update the backorder log regularly to ensure accuracy. • Order packaging supplies from approved vendors and local suppliers as needed.

Medical Billing Specialist Robert Half is partnering with a healthcare client in the recruiting for a Medical Billing Specialist to oversee their billing operations, ensuring smooth, accurate, and efficient processes. The ideal candidate will have a strong understanding of billing systems, healthcare revenue cycles, and customer service. The Billing Specialist will work collaboratively with our accounting, administrative, and resident services teams to maintain compliance, resolve discrepancies, and support the financial health of the organization. This is a permanent placement opportunity offering full benefits package including 403b retirement planning, FSA, tuition assistance, paid time off and paid holidays. Key Responsibilities:Billing and Invoicing Operations:<ul><li>Prepare and process monthly resident billing statements for services, housing, and additional care.</li><li>Ensure accurate calculation of fees, expenses, and adjustments based on contracts and service changes.</li><li>Manage third-party billing, including Medicare, Medicaid, private insurance, and long-term care providers.</li></ul>Collections and Payments:<ul><li>Monitor accounts receivable and follow up on outstanding balances to ensure timely payments.</li><li>Process incoming payments via check, electronic transfer, and credit card, applying them correctly to resident accounts.</li><li>Work with residents and families to address billing questions, payment plans, and financial discrepancies.</li></ul>Compliance and Documentation:<ul><li>Maintain billing records that comply with federal, state, and local regulations, including HIPAA requirements.</li><li>Stay updated on relevant Medicare and Medicaid billing guidelines to ensure compliance.</li><li>Prepare and submit reports for audits and regulatory purposes as needed.</li></ul>Account Reconciliation:<ul><li>Reconcile charges, payments, and account balances on a routine basis to ensure the accuracy of resident accounts.</li><li>Identify, investigate, and resolve discrepancies in billing and payment records efficiently.</li></ul>Collaborative Duties:<ul><li>Partner with admissions staff to ensure seamless onboarding of residents, including setup of billing details.</li><li>Communicate with accounting or finance teams regarding account status and revenue projections.</li><li>Serve as the primary point of contact for billing-related inquiries from residents, families, and staff.</li></ul>

Outreach Specialist We are looking for a dedicated and meticulous Outreach Specialist to join our team on a contract basis in Wauwatosa, Wisconsin. In this role, you will play a critical part in supporting participants and workers as they transition to an electronic timesheet system. Your ability to provide exceptional customer service and clear communication will ensure a smooth and efficient onboarding experience for all involved. Responsibilities: • Conduct outbound calls to participants and workers, offering guidance on using the electronic timesheet system. • Track and document all follow-up actions in the internal system, ensuring timely resolution of any pending items. • Assist participants and workers with the registration process, addressing any challenges they encounter. • Provide comprehensive education on the electronic timesheet system, answering questions and resolving concerns. • Respond to inbound calls and inquiries related to the timesheet transition, delivering effective and thorough support. • Maintain accurate records of interactions and outcomes to ensure seamless communication and follow-up. • Collaborate with team members to identify and address common concerns during the transition process. • Utilize tools such as Microsoft Excel and Word to manage data and create reports as needed.

Product Operations Analyst This role will be responsible for transforming operational data into actionable insights to help optimize customer onboarding, application processing, and servicing efficiency. The ideal candidate will bring strong data acumen, an understanding of lending operations, and a passion for driving process improvements through data analysis. Key Responsibilities:<ul><li>Design, develop, and maintain performance dashboards and operational reports across loan acquisition (e.g., application funnel, funding rates) and servicing (e.g., call volumes, payment behaviors, delinquencies).</li><li>Analyze trends and KPIs to identify operational bottlenecks, inefficiencies, and opportunities for optimization across the client's lifecycle.</li><li>Partner with business operations, servicing, credit risk, and product teams to provide insights that inform decisions on staffing, process reengineering, and digital servicing strategies.</li><li>Support test-and-learn initiatives and operational experiments by monitoring impact metrics and producing timely reporting.</li><li>Ensure data accuracy and consistency across operational reports through quality assurance and reconciliation with source systems.</li><li>Translate complex data sets into executive-ready summaries and visualizations to support business reviews and strategy sessions.</li></ul>

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