We are offering a short term contract employment opportunity for a Guest Services Representative in the non-profit industry, located in Milwaukee, Wisconsin. This role focuses on providing excellent customer service, maintaining a detail oriented and welcoming environment, and handling administrative duties.
Responsibilities:
• Ensure a welcoming and safe environment for visitors, addressing their needs promptly and in a detail oriented manner.
• Provide effective wayfinding and communication assistance to staff and visitors.
• Handle incoming telephone calls, providing courteous and friendly interactions.
• Assist callers, visitors, or staff as needed by routing calls to appropriate personnel within the organization.
• Adhere strictly to protocols regarding client communication, ensuring confidentiality at all times.
• Coordinate the receipt and delivery of mail, ensuring proper sorting and distribution.
• Arrange for pickups with UPS and Federal Express as necessary.
• Assist with vendor and building service staff requests or access requirements.
• Maintain and update front desk manual and procedure book, supporting special projects as required.
• Administer parking permits and maintain a log for the employee van.
• Coordinate staff hospitality processes, including ordering catered lunches, flowers, and generating recognition materials.
• Restock shared conference rooms with hospitality supplies as necessary.
• Provide administrative support to the CEO's office and offer program support as needed.
• Minimum 1 year of experience in a guest services role within a non-profit organization.
• Proficiency in using Accounting Software Systems.
• Experience with ADP - Financial Services.
• Strong computer skills and ability to quickly learn new computer programs.
• Familiarity with Customer Relationship Management (CRM) systems.
• Experience with EHR System.
• Knowledge of time management tool 'About Time'.
• Ability to handle answering inbound calls professionally and efficiently.
• Experience with benefit functions within a non-profit setting.
• Familiarity with billing functions and claim administration in a non-profit organization.
TalentMatch®
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit
roberthalf.gobenefits.net for more information.
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