25 results for Desktop Support Analyst in Miami Lakes, FL

Regional Desktop Support Technician We are offering a contract to hire employment opportunity for a Desktop Support Analyst in the real estate industry, located in Delray Beach, Florida. The successful candidate will be tasked with providing technical assistance to our team, working with various technologies and systems. This role is primarily focused on ensuring the smooth operation of our computer systems and providing necessary support to our staff. Responsibilities: • Provide technical support for Citrix Technologies, Dell Technologies, and Mac Computers. • Offer solutions and support for Microsoft and Active Directory related issues. • Handle EO/IR systems and ensure their proper functioning. • Responsible for asset tagging and maintaining a detailed inventory of all hardware and software assets. • Oversee the deployment of new systems and technologies within the organization. • Provide deskside support to users, assisting with any hardware or software issues they may encounter. • Responsible for the configuration management of systems, ensuring they are set up properly for users. • Troubleshoot and resolve any technical issues in a timely and efficient manner. • Maintain a high level of knowledge regarding the company's software and hardware. • Collaborate with other IT team members to provide top-notch support and ensure the smooth operation of technology within the company.

Desktop Support Engineer We are offering a permanent employment opportunity for a Desktop Support Engineer in Delray Beach, FL. As a Desktop Support Engineer, you will be expected to provide comprehensive technical support for desktops, mobile devices, and office software, as well as managing customer inquiries and maintaining accurate records in the detail oriented services industry. Responsibilities: • Administer customer credit applications precisely and promptly • Keep up-to-date customer credit records • Manage customer accounts and execute necessary actions • Provide 1st, 2nd, and 3rd level support for desktop and enterprise applications, as well as local/networking printing, email, connectivity, remote access, and hardware issues • Troubleshoot and replace laptop, PC, and mobile devices • Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new employee setup, termination, relocation, remote and automated updates, and remote support • Set up, maintain, and troubleshoot Apple iPad tablets and iPhones • Participate in IT Support queue resulting in assigning and prioritizing open issues • Perform desktop computer, laptop, and mobile device updates • Build, deploy, and image new workstations (desktops & laptops) • Set up and configure printers, scanners, and other peripherals • Maintain working knowledge of current communications devices and protocol • Manage VOIP/PBX telephony systems • Handle inventory management responsibilities • Understand Firewall Basics - manage ISP outages and oversee small vendor management with Service Providers • Knowledge of basics firewalls, switches, APs. • Comprehend the difference between Static vs DHCP, POE vs Non-POE • Understand Security Basics (Antivirus)

Service Desk Technician We are seeking a skilled and customer-focused Service Desk Technician to join our IT support team. The ideal candidate will have experience in remote troubleshooting, Windows 11, Azure AD, and Entra. The Service Desk Technician will be responsible for providing technical assistance and support to end-users, ensuring timely resolution of issues and maintaining high levels of customer satisfaction. Key Responsibilities:<ul><li>Provide remote troubleshooting and technical support to end-users for hardware, software, and network issues.</li><li>Assist users with Windows 11 installation, configuration, and maintenance.</li><li>Manage and support user accounts and access through Azure Active Directory (Azure AD).</li><li>Utilize Entra for identity and access management tasks.</li><li>Respond to service desk tickets, emails, and calls promptly and professionally.</li><li>Document issues, resolutions, and maintain accurate records of support activities.</li><li>Collaborate with other IT team members to resolve complex issues and improve service delivery.</li><li>Educate end-users on best practices for utilizing IT resources and tools.</li><li>Maintain up-to-date knowledge of emerging technologies and best practices in IT support.</li></ul>

Technical Support Specialist We are looking for a Technical Support Specialist to join our team in Boca Raton, Florida. In this role, you will provide technical support to customers, installers, and distributors, ensuring smooth operation of our products. This position offers a contract to permanent employment opportunity. Responsibilities: • Provide technical support via phone calls to assist customers, installers, and distributors with system and network problems. • Analyze and troubleshoot hardware and software issues for clients. • Manage new customer activations and perform data entry into the company server. • Collaborate with Internet companies to ensure modems and routers are correctly configured for compatibility with our products. • Undertake additional technical support tasks as per the direction and need. • Utilize your skills in Android Development, Cisco Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, Configuration Management, Desktop Support, Customer Service, Customer service software, and Call Center Customer Service to perform your duties effectively.

Desktop Support Job Description: We are seeking a highly skilled IT Support Specialist to join our team. The ideal candidate will have experience in troubleshooting hardware and software issues, managing IT assets, and supporting enterprise applications. This role requires expertise in Azure, PowerShell scripting, and automation, along with strong problem-solving skills and the ability to provide multi-level technical support. Responsibilities:<ul><li>Provide 1st, 2nd, and 3rd level support for desktops, enterprise applications, network printing, email, connectivity, remote access, and hardware issues.</li><li>Troubleshoot and replace laptops, PCs, and mobile devices as needed.</li><li>Utilize PowerShell scripting for automation and system management.</li><li>Deploy, configure, and support Azure-based environments.</li><li>Perform hardware upgrades, remote imaging, new hire setups, terminations, and relocations.</li><li>Set up, maintain, and troubleshoot Apple iPads and iPhones.</li><li>Assign, manage, and prioritize IT support tickets effectively.</li><li>Perform desktop, laptop, and mobile device updates to ensure security and performance.</li><li>Build, deploy, and image new workstations (desktops & laptops).</li><li>Install, configure, and maintain printers, scanners, and other peripherals.</li><li>Maintain a strong working knowledge of current communication devices, protocols, and networking technologies.</li><li>Support VOIP/PBX telephony systems.</li><li>Track and manage IT inventory and asset management for all hardware and software.</li></ul>Apply today for immediate consideration!

Desktop Support Specialist Job SummaryWe are seeking a Desktop Support Specialist to provide hands-on technical support for end-users, troubleshoot hardware and software issues, and maintain IT infrastructure. The ideal candidate will have strong problem-solving skills and a customer-focused approach to resolving technical challenges efficiently.Key Responsibilities<ul><li>Provide onsite and remote support for desktops, laptops, printers, and other peripherals.</li><li>Troubleshoot and resolve hardware, software, and network connectivity issues.</li><li>Install, configure, and update Windows/macOS operating systems and applications.</li><li>Manage Active Directory accounts, group policies, and user permissions.</li><li>Support email systems (Microsoft Outlook, Office 365, or Google Workspace).</li><li>Assist with VPN and remote access issues for employees working remotely.</li><li>Perform software installations, updates, and patches.</li><li>Maintain and troubleshoot SCCM, imaging, and deployment processes.</li><li>Set up and configure new user workstations and IT equipment.</li><li>Document issues, solutions, and IT procedures in the ticketing system.</li><li>Collaborate with other IT teams to escalate and resolve complex issues.</li><li>Provide basic training to users on IT best practices and security policies.</li></ul>Apply today for immediate consideration!

Desktop Support Qualifications<ul><li>Education: Associate's or Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).</li><li>Experience: 2+ years of desktop support, IT helpdesk, or technical support experience.</li><li>Strong knowledge of Windows and macOS environments.</li><li>Experience with Active Directory, Group Policy, and user account management.</li><li>Familiarity with Microsoft Office 365, Outlook, and email troubleshooting.</li><li>Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).</li><li>Experience with SCCM, imaging, and software deployment tools is a plus.</li><li>Excellent communication and customer service skills.</li><li>Ability to multitask and work in a fast-paced environment.</li></ul>

Business Analyst We are searching for a Business Analyst to join our team in Deerfield Beach, Florida. This role involves providing support and training to software systems, acting as a liaison between the information systems group and other departments, assisting in the testing of system updates, enhancements, and interfaces, and providing PC support to other departments. As a Business Analyst, you are expected to support the implementation of projects or be part of a product team, with future efforts focused on Microsoft Azure / D365. Responsibilities: • Build and maintain relationships with corporate stakeholders, analyzing and understanding user stories, business processes, non-functional requirements, system capabilities, customization, integration, process design, and system implementations • Perform requirements gathering and clarifications with the technical team, leveraging agile techniques • Collaborate with implementation partners to ensure a smooth project or product teams go live • Work with the internal staff to implement functions and features for SET Supply areas as needed, including but not limited to workflows, data imports, and exports, automation, and optimization opportunities • Develop a thorough understanding of the business needs and priorities by developing strong relationships with business owners • Coordinate with the technical team and business stakeholders • Accountable for properly following all IT standards, processes, and methodologies as applicable, including but not limited to Quality Assurance (QA), Project Management Life Cycle (PMLC), and Software Delivery Life Cycle (SDLC) • Function as a subject matter expert for application design, feature optimization, scalability, user experience, visualization, and data integrity • Design and develop BI reports and dashboards by understanding the business requirements, designing the data model, and developing visualizations that provide actionable insights • Responsible for managing data sets, ensuring they are clean, accurate, and ready for analysis • Work closely with various stakeholders including business analysts, project managers, and data scientists to understand their data needs and deliver solutions that meet them • Ensure the accuracy and reliability of the data presented in the dashboards and reports.

GIS Analyst We are seeking a GIS Analyst to join our team in the Government sector located in Boynton Beach, Florida. In this role, you will have the opportunity to utilize your expertise in GIS databases, GIS mapping, and GIS software, among others, to drive our projects and operations. This role offers a contract to permanent employment opportunity. Responsibilities• Accurate operation and maintenance of the Geographical Information System (GIS)• Provide technical leadership and coordination for various GIS projects• Conduct GIS programming and configuration as required• Manage internal GIS projects, including scheduling, coordinating activities, and maintaining project status reports• Creation, maintenance, and updates of GIS databases, ensuring quality control• Conversion of data to/from GIS databases and production of GIS products such as layers, shape files, custom maps, and online web maps• Operation of hand-held GPS data collection devices• Provision of GIS services during emergency activations when required• Offering advice on analysis techniques, best practices, and solutions for high-level analysis problems• Provision of customer support, training, and technical support in GIS operations or related issues• Research and recommendation of new GIS software programs or related technologies, providing technical specifications for purchase

Sr. Desktop Engineer We are offering a contract to permanent employment opportunity for a Sr. Desktop Engineer in Delray Beach, Florida. The role operates within the tech industry, with a focus on managing and improving desktop support systems. The workplace encourages a collaborative environment where the Sr. Desktop Engineer will play a critical role in maintaining and enhancing our systems. Responsibilities: • Administering EO/IR systems with a keen eye for detail and accuracy. • Developing and maintaining Microsoft Active Directory, ensuring a smooth and efficient workflow. • Managing and troubleshooting Citrix Technologies to provide seamless user experience. • Handling Dell Technologies, ensuring their optimal performance and reliability. • Assisting in the deployment of Mac Computers, ensuring they meet the operational requirements. • Creating and managing SQL Queries to help in data extraction and analysis. • Using Microsoft Power BI and Tableau to create dashboards and reports for data visualization and business intelligence. • Overseeing asset tagging and inventory, ensuring all assets are properly tracked and accounted for. • Utilizing Intune for mobile device management, application management, and PC management capabilities in the cloud.

Desktop Engineer Job Summary:We are seeking a highly skilled IT Support Engineer with experience in PowerShell scripting, Azure administration, and IT infrastructure management. This role involves troubleshooting, configuring, and maintaining various IT systems, ensuring seamless operations across hardware, software, and networking environments.Key Responsibilities:<ul><li>Develop and maintain PowerShell scripts for automation and system management.</li><li>Manage and troubleshoot Azure cloud environments.</li><li>Troubleshoot and replace laptops, PCs, and mobile devices.</li><li>Perform hardware upgrades, software installations, remote imaging, and automated updates.</li><li>Set up, maintain, and troubleshoot Apple iPad tablets and iPhones.</li><li>Provide IT support across multiple levels (1st, 2nd, and 3rd level support) for enterprise applications, networking, and connectivity issues.</li><li>Configure and deploy new workstations (desktops & laptops).</li><li>Set up and configure printers, scanners, and other peripherals.</li><li>Maintain knowledge of firewall basics, ISP outage troubleshooting, and vendor management.</li><li>Manage inventory tracking and asset management.</li><li>Troubleshoot VOIP/PBX telephony systems.</li><li>Work with firewalls, switches, and access points (Meraki preferred).</li><li>Understand and manage Static vs DHCP configurations and POE vs Non-POE networking setups.</li></ul>No third party vendors Must be local to Delray Beach, FL

Field Engineer We are seeking a skilled and motivated Field Technician to join our team. The ideal candidate will have expertise in low voltage cabling, break/fix services, and remote imaging. The Field Technician will be responsible for on-site installations, troubleshooting, and maintenance of various hardware and network components. Key Responsibilities:<ul><li>Install, maintain, and troubleshoot low voltage cabling, including CAT5, CAT6, and fiber optics.</li><li>Perform break/fix services for hardware components, including desktops, laptops, printers, and other peripherals.</li><li>Execute remote imaging and deployment of operating systems and applications to client devices.</li><li>Provide on-site technical support and resolve issues efficiently to minimize downtime.</li><li>Conduct site surveys and assess requirements for cabling and hardware installations.</li><li>Document all work performed and maintain accurate records of installations and repairs.</li><li>Collaborate with the IT team to ensure seamless integration and functionality of systems.</li><li>Educate end-users on proper use and maintenance of equipment.</li><li>Adhere to company safety policies and procedures during all field operations.</li><li>Maintain up-to-date knowledge of industry trends and best practices.</li></ul>

Field Technician We are seeking a skilled and motivated Field Technician to join our team. The ideal candidate will have expertise in low voltage cabling, break/fix services, and remote imaging. The Field Technician will be responsible for on-site installations, troubleshooting, and maintenance of various hardware and network components. Key Responsibilities:<ul><li>Install, maintain, and troubleshoot low voltage cabling, including CAT5, CAT6, and fiber optics.</li><li>Perform break/fix services for hardware components, including desktops, laptops, printers, and other peripherals.</li><li>Execute remote imaging and deployment of operating systems and applications to client devices.</li><li>Provide on-site technical support and resolve issues efficiently to minimize downtime.</li><li>Conduct site surveys and assess requirements for cabling and hardware installations.</li><li>Document all work performed and maintain accurate records of installations and repairs.</li><li>Collaborate with the IT team to ensure seamless integration and functionality of systems.</li><li>Educate end-users on proper use and maintenance of equipment.</li><li>Adhere to company safety policies and procedures during all field operations.</li><li>Maintain up-to-date knowledge of industry trends and best practices.</li></ul>

Business Analyst Job SummaryWe are seeking a Business Analyst to bridge the gap between business needs and technology solutions. The ideal candidate will analyze business processes, gather requirements, and work closely with stakeholders to implement data-driven strategies. This role is crucial in identifying areas for improvement, optimizing workflows, and ensuring successful project execution.Key Responsibilities<ul><li>Collaborate with stakeholders to understand business objectives and gather detailed requirements.</li><li>Analyze business processes, identify inefficiencies, and propose solutions for optimization.</li><li>Develop and document business requirements, process flows, and functional specifications.</li><li>Work with IT teams to translate business needs into technical solutions.</li><li>Conduct data analysis to identify trends, insights, and opportunities for growth.</li><li>Support project management efforts by tracking progress, risks, and deliverables.</li><li>Assist in user acceptance testing (UAT) and ensure solutions meet business needs.</li><li>Prepare reports, dashboards, and presentations for leadership teams.</li><li>Stay updated on industry trends, technologies, and best practices to drive business innovation.</li></ul>Apply today for immediate consideration!

Cybersecurity Analyst Position Overview:We are seeking a Cybersecurity Analyst to strengthen our security posture and protect critical systems, intellectual property, and data from cyber threats. The ideal candidate will be responsible for monitoring, analyzing, and responding to security incidents while ensuring compliance with industry standards and best practices.This role involves working closely with IT, development, and risk management teams to identify vulnerabilities, mitigate threats, and enforce security policies. The position requires strong technical skills, proactive problem-solving abilities, and a deep understanding of cybersecurity principles.Key Responsibilities:<ul><li>Monitor and analyze security alerts from various tools such as SIEM, EDR, XDR, and IDS/IPS.</li><li>Conduct threat intelligence analysis and proactive threat hunting.</li><li>Investigate and respond to cybersecurity incidents, breaches, and vulnerabilities.</li><li>Perform risk assessments, vulnerability scans, and penetration testing to identify security gaps.</li><li>Work with IT and development teams to implement security controls and enhance system defenses.</li><li>Develop and enforce security policies, procedures, and incident response plans.</li><li>Conduct digital forensics and root cause analysis for security incidents.</li><li>Stay up to date with emerging cyber threats, attack techniques, and security technologies.</li><li>Ensure compliance with industry security frameworks (e.g., NIST, ISO 27001, CIS, PCI-DSS, GDPR, HIPAA).</li><li>Assist in security awareness training and company-wide security initiatives.</li><li>Support security audits and regulatory compliance efforts.</li><li>Document security incidents, findings, and remediation steps.</li></ul>Apply today for immediate consideration!

Network Analyst We are offering a contract-to-hire opportunity for a Network Analyst located in Coconut Creek, Florida, United States. This position requires a high level of organization and attention to detail, with key responsibilities including the processing of customer applications, the maintenance of accurate customer records, and the resolution of customer inquiries. As a Network Analyst, you will also be expected to monitor customer accounts and take appropriate action. Responsibilities:• Analyze and define networking problems, identify alternative solutions, estimate consequences of proposed actions, and implement recommendations in support of goals• Handle Cisco Switching technologies and VMWare virtualization platforms• Manage LAN/WAN, Internet, and Intranet networking characteristics, protocols, technologies, applications, and integration concepts• Maintain knowledge of Aruba, Cisco, and Brocade platforms, as well as Fortinet Technologies (Fortigate)• Operate personal computers, operating systems, and system analysis and design techniques• Demonstrate proficiency in Microsoft Office products (Word, Outlook, and Excel)• Provide excellent customer service and multi-task while working with tight deadlines and shifting priorities• Learn new software quickly and independently• Use critical thinking skills to arrive at solutions and suggest improvements to processes• Clearly communicate and understand information in English, both orally and in writing• Establish and maintain effective and cooperative working relationships with those contacted in the course of work

Programmer/Analyst with PowerShell and SQL Experience We are seeking a skilled Programmer/Analyst with expertise in PowerShell scripting and SQL to join our team. In this role, you will be responsible for automating tasks, managing databases, and supporting development initiatives with scripting and query optimization.Key Responsibilities:<ul><li>Develop, maintain, and troubleshoot PowerShell scripts for automation and systems administration tasks.</li><li>- Design and optimize SQL queries for database management and reporting.</li><li>- Collaborate with cross-functional teams to gather requirements and provide technical solutions.</li><li>- Support the development and maintenance of various applications and tools.</li><li>- Troubleshoot and resolve technical issues related to PowerShell scripts and SQL databases.</li><li>- Ensure data integrity, security, and performance optimization for databases.</li><li>- Document and communicate solutions effectively with stakeholders.</li></ul> Apply now for immediate consideration.

Oracle PPM Product Analyst We are offering a long term contract employment opportunity for an Oracle PPM Product Analyst in the Healthcare/NHS industry, located in Boca Raton, Florida. As an Oracle PPM Product Analyst, your main role will be to focus on the implementation of Oracle Project Portfolio Management (PPM) and ensure alignment with its functionalities while maintaining a smooth transition. Responsibilities: • Drive the implementation of Oracle Project Portfolio Management (PPM), with a particular emphasis on Contracts, Project, and PPM Billing. • Act as a bridge between business stakeholders, the internal technical team, and the implementation partner to facilitate communication and process flow. • Validate and refine current business processes and workflows within the Billing stream to optimize contract-to-cash workflows. • Collaborate on various tasks such as requirement gathering, solution design, change management, and cutover activities to ensure a smooth transition. • Review and approve business requirements and ensure they flow efficiently through solutioning and unit testing. • Support training initiatives and stabilization efforts post-go-live to ensure smooth operation. • Monitor project progress using tools like JIRA to keep track of tasks and deadlines. • Apply strong functional expertise, prioritizing business processes, and workflow optimization over technical development. • Leverage knowledge of middleware integrations (ATS to Oracle) to facilitate seamless data transfer. • Review and refine existing solutions to ensure alignment with business objectives, advocating for business needs when necessary.

Business Analyst The Business Analyst will work closely with business units, stakeholders, and technology teams to identify requirements, analyze processes, and develop solutions that align with company goals. You will be instrumental in gathering insights, preparing documentation, and ensuring seamless communication between all parties involved. Key Responsibilities:<ul><li>Collaborate with stakeholders to gather, analyze, and document business requirements.</li><li>Conduct gap analysis to identify areas for process improvement or system enhancement.</li><li>Create clear and concise project documentation, including business requirements documents (BRDs), functional specifications, and user stories.</li><li>Work with cross-functional teams to design and implement solutions that meet business needs.</li><li>Develop process flows, data models, and workflow diagrams to support understanding and development.</li><li>Conduct feasibility studies and prepare cost-benefit analyses for proposed solutions.</li><li>Assist in the testing and validation of systems, ensuring they meet the agreed-upon requirements.</li><li>Provide ongoing support and training to end-users and stakeholders on implemented systems.</li><li>Monitor project progress and provide regular updates to stakeholders.</li><li>Stay updated on industry trends and emerging technologies to recommend innovative solutions.</li></ul>

Information Security Governance & Compliance Analyst We are offering a long-term contract employment opportunity for an Information Security Governance & Compliance Analyst in Deerfield Beach, Florida, United States. The selected candidate will play a crucial role in supporting our security and compliance initiatives through internal audits, security operations, risk management, and threat intelligence efforts. Responsibilities: • Facilitate internal audits and evidence collection to ensure compliance with industry standards such as SOC 1 and SOC 2. • Assist in managing third-party risk management audits to evaluate vendor adherence to security policies and regulations. • Participate in cyber insurance application processes by collecting and validating necessary security documentation. • Conduct analysis of simulated phishing campaign data to evaluate risk metrics and the effectiveness of security awareness. • Manage and maintain the Information Security SharePoint site to boost employee engagement and streamline access to security resources. • Participate in security operations investigations and analysis. • Monitor, review, and respond to incidents and alerts in the Security Information and Event Management (SIEM) environment. • Support activities related to the detection, analysis, containment, eradication, and response to potential and active threats. • Engage in proactive threat hunting initiatives to identify and mitigate security risks. • Contribute to the cyber threat intelligence lifecycle, including planning, collection, processing, analysis, dissemination, and feedback. • Prepare and publish security reports to keep managers and executives informed about emerging threats and evolving risks.

Infrastructure Engineer Job SummaryWe are seeking a Programmer Analyst with expertise in Visual Studio, PowerShell, and file management to support the automation and secure transfer of files across multiple systems. The ideal candidate will be responsible for writing and maintaining scripts, managing file structures, and ensuring the secure movement of data using PGP encryption, SFTP, and email protocols.Key Responsibilities<ul><li>Develop, maintain, and troubleshoot PowerShell scripts to automate file transfers and system processes.</li><li>Work with Visual Studio to develop and modify applications that handle file management and automation.</li><li>Manage file structures on company servers, ensuring files are written and stored in appropriate directories.</li><li>Implement PGP encryption for secure file transfers via SFTP and email.</li><li>Configure and maintain service accounts that pull and transfer files securely.</li><li>Monitor automated processes to ensure data integrity and troubleshoot any failures or inconsistencies.</li><li>Collaborate with IT and business teams to optimize file handling and transfer workflows.</li><li>Maintain documentation for scripts, file structures, and data transfer processes.</li></ul>Apply today for immediate consideration! No third party vendors!

ERP Integration Manager We are offering a short-term contract employment opportunity for an ERP Integration Manager in Miami Beach, Florida. As an ERP Integration Manager, you will be tasked with coordinating the integration of SAP systems with other enterprise applications and external systems. This involves managing cross-functional teams, supervising integration projects, and ensuring seamless data flow. Responsibilities:• Oversee the design, execution, and upkeep of SAP integration solutions.• Manage integration tools, middleware, and technologies like SAP PI/PO, SAP Cloud Platform Integration.• Collaborate with various stakeholders to define integration requirements and ensure they align with business processes.• Guarantee system compatibility, security, and compliance during the integration process.• Troubleshoot and resolve integration issues, ensuring minimal disruption to operations.• Support post-integration activities such as training, documentation, and performance monitoring.