<p>We are looking for a skilled L2 Desktop Support Analyst to join our team in Miami Lakes, Florida. In this role, you will provide technical support to end users, ensuring smooth operation of hardware, software, and related systems. This position requires a strong balance of technical expertise and excellent communication skills to effectively address user concerns and deliver high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Provide hands-on deskside support to troubleshoot and resolve hardware, software, and configuration issues.</p><p>• Manage and maintain end-user equipment, including Mac and Dell systems, ensuring all devices function optimally.</p><p>• Administer and support Microsoft technologies, including Active Directory and Office 365 applications.</p><p>• Configure, deploy, and maintain hardware and software in alignment with organizational standards.</p><p>• Deliver exceptional customer service by effectively communicating with clients to understand and resolve technical issues.</p><p>• Utilize Citrix technologies to support virtualized environments and troubleshoot related challenges.</p><p>• Conduct routine maintenance and updates on end-user systems to ensure security and performance.</p><p>• Collaborate with team members to manage configuration changes and maintain system documentation.</p><p>• Assist in deploying and supporting EO/IR systems as needed, ensuring proper functionality.</p><p>• Provide guidance to users on best practices and preventive measures to avoid recurring technical issues.</p>
<p> We are seeking a skilled DevOps Engineer to design, implement, and maintain scalable, reliable, and secure infrastructure for our applications and services. The DevOps Engineer will work closely with development, operations, and QA teams to streamline the software delivery lifecycle, improve automation, and ensure system performance and uptime across cloud and on-premise environments.</p><p>This role is critical for CI/CD pipelines, infrastructure as code (IaC), cloud deployments, and monitoring, supporting a culture of continuous delivery and operational excellence.</p><p> </p><p>Key Responsibilities</p><ul><li>Design, build, and maintain CI/CD pipelines for automated deployment, testing, and release of software</li><li>Manage cloud infrastructure (AWS, Azure, GCP) and/or on-premise environments</li><li>Implement infrastructure as code (IaC) using Terraform, Ansible, Puppet, or Chef</li><li>Containerize applications and manage orchestration platforms like Kubernetes, Docker, or OpenShift</li><li>Monitor system performance, troubleshoot production issues, and implement alerting and observability solutions (Prometheus, Grafana, ELK, Splunk, Nagios)</li><li>Collaborate with software engineers, QA, and operations teams to ensure reliable, repeatable, and secure deployments</li><li>Optimize system performance, scalability, and security across environments</li><li>Document architecture, configurations, and deployment processes</li></ul><p><br></p>
<p><strong>DevOps Engineer</strong></p><p>We are seeking a motivated <strong>DevOps Engineer</strong> to enhance automation, streamline deployments, and support modern cloud-native infrastructure. This role is ideal for someone who enjoys improving system reliability, optimizing pipelines, and enabling faster development workflows.</p><p><strong>Responsibilities</strong></p><ul><li>Build, maintain, and optimize CI/CD pipelines using tools like Azure DevOps, GitHub Actions, or Jenkins</li><li>Support containerized environments using Docker and Kubernetes</li><li>Manage infrastructure automation using Terraform, Helm, Ansible, or Bicep</li><li>Monitor application performance, system uptime, and deployment health</li><li>Troubleshoot build failures, pipeline issues, infrastructure drift, and deployment errors</li><li>Manage configuration management across multiple environments</li><li>Collaborate with developers and cloud engineers during releases and application migrations</li><li>Implement logging, monitoring, and alerting solutions</li><li>Maintain documentation for deployments, pipelines, and CI/CD procedures</li></ul><p><br></p>
