<p>We are looking for a skilled L2 Desktop Support Analyst to join our team in Miami Lakes, Florida. In this role, you will provide technical support to end users, ensuring smooth operation of hardware, software, and related systems. This position requires a strong balance of technical expertise and excellent communication skills to effectively address user concerns and deliver high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Provide hands-on deskside support to troubleshoot and resolve hardware, software, and configuration issues.</p><p>• Manage and maintain end-user equipment, including Mac and Dell systems, ensuring all devices function optimally.</p><p>• Administer and support Microsoft technologies, including Active Directory and Office 365 applications.</p><p>• Configure, deploy, and maintain hardware and software in alignment with organizational standards.</p><p>• Deliver exceptional customer service by effectively communicating with clients to understand and resolve technical issues.</p><p>• Utilize Citrix technologies to support virtualized environments and troubleshoot related challenges.</p><p>• Conduct routine maintenance and updates on end-user systems to ensure security and performance.</p><p>• Collaborate with team members to manage configuration changes and maintain system documentation.</p><p>• Assist in deploying and supporting EO/IR systems as needed, ensuring proper functionality.</p><p>• Provide guidance to users on best practices and preventive measures to avoid recurring technical issues.</p>
<p><strong>IT Help Desk Technician</strong></p><p>We are seeking an enthusiastic <strong>IT Help Desk Technician</strong> to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul><p><br></p>
<p>We are accepting applications for a motivated PC Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul><p><br></p>
<p>We are accepting applications for a motivated PC Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul><p><br></p>
<p><strong>Customer Service / Segmentation Specialist II</strong></p><p><strong>Shift:</strong> Second Shift (3:30 PM – 12:00 AM)</p><p><strong>Schedule:</strong> Full-Time | Onsite</p><p><br></p><p><strong>Position Overview</strong></p><p>We are seeking two highly motivated <strong>Customer Service / Segmentation Specialist II</strong> professionals to support anticipated growth and workforce needs at an onsite operations location in Weston. This is a <strong>second-shift, onsite role</strong> requiring strong attention to detail, technical aptitude, and a commitment to quality and consistency.</p><p>In this role, you will function as a senior-level producer of pre-operative plans, contributing directly to departmental production targets. Demand continues to grow, and while overtime is infrequent, extended workweeks (55+ hours) may occasionally be required.</p><p><strong>This is not a remote position.</strong></p><p><strong>Core Shift Hours</strong></p><ul><li><strong>3:30 PM – 12:00 AM</strong></li><li>Overtime may be required based on business needs</li></ul><p><strong>Key Responsibilities</strong></p><ul><li>Create and manage cases using a proprietary case management system</li><li>Review CT scans to ensure conformity with established surgical protocols</li><li>Segment CT scans using specialized software to create accurate 3D anatomical bone models</li><li>Develop pre-operative surgical plans using digital bone models for robotically assisted total hip and knee replacement procedures</li><li>Review CT segmentations and surgical plans for:</li><li>Anatomical landmark accuracy</li><li>Implant sizing and positioning</li><li>Upload completed pre-operative plans to field-based personnel</li><li>Accurately document all activities in accordance with prescribed methods and procedures</li><li>Follow detailed work instructions to ensure consistent, high-quality output</li><li>Meet individual, team, and departmental production and quality targets</li></ul>
<p>The SQL Administrator is responsible for the installation, configuration, upgrading, administration, monitoring, and maintenance of databases in an organization. They ensure that the databases are secure, backed up, and able to handle the needs of the business. The SQL Administrator also works on performance tuning, data integrity, and provides technical support for database-related tasks. </p><p><strong>Key Responsibilities:</strong> </p><ol><li><strong>Database Management:</strong> </li></ol><ul><li>Install, configure, and upgrade SQL databases (e.g., SQL Server, MySQL, Oracle). </li><li>Maintain database systems by implementing and enforcing database policies and procedures. </li><li>Plan and execute database backups, recovery, and archiving processes. </li></ul><ol><li><strong>Performance Tuning and Optimization:</strong> </li></ol><ul><li>Monitor database performance, troubleshoot issues, and perform tuning. </li><li>Optimize queries, indexes, and other database elements to ensure fast and efficient data retrieval. </li></ul><ol><li><strong>Security Management:</strong> </li></ol><ul><li>Implement and maintain database security, including roles, permissions, and encryption. </li><li>Conduct regular security audits and ensure compliance with security standards. </li></ul><ol><li><strong>Data Integrity and Backup:</strong> </li></ol><ul><li>Ensure the integrity and availability of data through automated backups, replication, and failover procedures. </li><li>Monitor and resolve data corruption issues. </li></ul><ol><li><strong>Technical Support and Troubleshooting:</strong> </li></ol><ul><li>Provide technical support for database-related issues to developers, analysts, and end-users. </li><li>Troubleshoot and resolve database-related problems. </li></ul><ol><li><strong>Database Development:</strong> </li></ol><ul><li>Assist in the design, development, and deployment of new databases and database-driven applications. </li><li>Collaborate with developers to ensure efficient database designs. </li></ul><ol><li><strong>Documentation and Reporting:</strong> </li></ol><ul><li>Maintain accurate documentation of database configurations, processes, and procedures. </li><li>Generate and maintain reports on database performance, security, and utilization. </li><li>Knowledge of Microsoft Reporting systems, is a plus. </li></ul><ol><li><strong>Disaster Recovery Planning:</strong> </li></ol><ul><li>Develop and implement disaster recovery plans for databases. </li><li>Regularly test and update disaster recovery plans. </li></ul><p><br></p>
<p>We are seeking a talented Blockchain Developer to join our innovative technology team exploring and implementing distributed ledger technology (DLT) and blockchain solutions to enhance banking operations, payments, trade finance, securities settlement, digital asset custody, and tokenized assets.</p><p>You will design, develop, and maintain secure, scalable blockchain-based applications and infrastructure that meet strict financial regulatory, security, privacy, and performance requirements while integrating with existing core banking, payment, and risk systems.</p><p><br></p><p>Key Responsibilities</p><ul><li>Design, develop, test, and deploy blockchain solutions using platforms such as Hyperledger Fabric, R3 Corda, Ethereum (private/permissioned), Quorum, or other enterprise-grade DLT frameworks.</li><li>Write, audit, and maintain smart contracts (Solidity, Chaincode, or equivalent) with a strong focus on security, gas optimization (where applicable), and formal verification methods.</li><li>Build and integrate decentralized applications (dApps), APIs, middleware, and microservices that connect blockchain networks to core banking systems, payment rails (e.g., SWIFT, RTP, FedNow), KYC/AML platforms, and internal databases.</li><li>Collaborate with cross-functional teams (architecture, DevOps, compliance, legal, risk, product, and business stakeholders) to define requirements, translate business use cases (e.g., tokenization of assets, cross-border payments, trade finance, settlement) into technical designs.</li><li>Implement cryptographic protocols, consensus mechanisms, identity management (e.g., decentralized identity), privacy-preserving techniques (zero-knowledge proofs, private data collections), and security best practices.</li><li>Ensure solutions comply with banking regulations (e.g., OCC, Fed, SEC, MiCA, Basel, data privacy laws like GDPR/CCPA) and internal risk & control frameworks.</li><li>Participate in proof-of-concept (PoC), pilot, and production implementations, including performance tuning, scalability testing, disaster recovery planning, and production support.</li><li>Conduct code reviews, security audits, threat modeling, and contribute to continuous improvement of blockchain development standards and tooling.</li><li>Stay current with emerging blockchain, digital assets, and Web3 technologies relevant to financial services.</li></ul><p><br></p>
<p>Responsibilities:</p><ul><li>Lead end-to-end ERP integration initiatives across the organization, ensuring alignment with business objectives and operational needs (Based on general knowledge).</li><li>Collaborate with cross-functional teams to analyze, map, and optimize business processes for effective ERP implementation and integration (Based on general knowledge).</li><li>Manage project timelines, budgets, and resources to ensure successful delivery of ERP solutions (Based on general knowledge).</li><li>Coordinate with external consultants and system vendors for technical support, implementation, and change management throughout the ERP life cycle (Source: 2025 Tech Report.docx).</li><li>Oversee data migration, governance, and analytics functions associated with ERP solutions (Source: 2025 Tech Report.docx).</li><li>Develop and execute training and upskilling programs to address ERP module gaps and facilitate change management (Source: 2025 Tech Report.docx).</li><li>Identify, escalate, and resolve integration challenges, optimizing the use of AI, automation, and cloud-based enterprise systems as needed (Source: 2025 Tech Report.docx).</li><li>Monitor and report on project progress, quantifying ROI and recommending scalable solutions for ongoing optimization</li></ul><p><br></p>
<p>Overview: We are seeking a mid-level Backend Software Developer to join our growing technology team. The ideal candidate will be experienced with one or more popular programming languages such as Java, C#, C++, Python, or similar, and possess a strong background in backend systems development. You will collaborate with cross-functional teams to design, build, and maintain scalable backend solutions that power our products and services.</p><p>Key Responsibilities:</p><ul><li>Design, implement, and maintain robust APIs, microservices, and backend components that support our web and mobile applications.</li><li>Write clean, efficient, and well-documented code in languages such as Java, C#, C++, Python, or other modern programming languages.</li><li>Collaborate closely with product managers, frontend developers, and QA engineers to deliver high-quality features from concept to production.</li><li>Participate in code reviews and contribute to continuous improvement of coding standards, architecture, and agile development best practices.</li><li>Troubleshoot, debug, and optimize issues in existing backend systems to ensure system reliability and performance.</li><li>Integrate with databases (SQL or NoSQL) and third-party services as needed.</li><li>Contribute to DevOps workflows including CI/CD pipelines and automated testing.</li><li>Write and maintain unit, integration, and functional tests.</li><li>Stay up to date with industry trends, tools, and frameworks relevant to backend development.</li></ul><p><br></p>
<p>Robert Half is seeking a professional and friendly Bilingual Customer Service Representative to support one of our clients. This role is ideal for someone who enjoys helping people, handling inquiries, and providing excellent service in a fast-paced environment.</p><p><br></p><p>Responsibilities</p><ul><li>Answer incoming calls and respond to emails from customers</li><li>Communicate with clients in both English and Spanish</li><li>Provide information about services, policies, and procedures</li><li>Resolve customer questions and concerns professionally</li><li>Enter and update information in company systems</li><li>Document interactions and maintain accurate records</li><li>Route requests to the appropriate departments</li><li>Assist with general administrative tasks as needed</li></ul>
<p>The Business Analyst will work closely with business units, stakeholders, and technology teams to identify requirements, analyze processes, and develop solutions that align with company goals. You will be instrumental in gathering insights, preparing documentation, and ensuring seamless communication between all parties involved.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Collaborate with stakeholders to gather, analyze, and document business requirements.</li><li>Conduct gap analysis to identify areas for process improvement or system enhancement.</li><li>Create clear and concise project documentation, including business requirements documents (BRDs), functional specifications, and user stories.</li><li>Work with cross-functional teams to design and implement solutions that meet business needs.</li><li>Develop process flows, data models, and workflow diagrams to support understanding and development.</li><li>Conduct feasibility studies and prepare cost-benefit analyses for proposed solutions.</li><li>Assist in the testing and validation of systems, ensuring they meet the agreed-upon requirements.</li><li>Provide ongoing support and training to end-users and stakeholders on implemented systems.</li><li>Monitor project progress and provide regular updates to stakeholders.</li><li>Stay updated on industry trends and emerging technologies to recommend innovative solutions.</li></ul><p><br></p>
<p>Robert Half is seeking a friendly and professional Bilingual Receptionist to support the front office of one of our clients. This is a great opportunity for someone looking to gain office experience and grow in an administrative career.</p><p><br></p><p>Responsibilities</p><ul><li>Greet visitors and provide a welcoming front desk presence</li><li>Answer incoming calls and direct them to the appropriate staff</li><li>Take and relay detailed messages</li><li>Communicate with clients in both English and Spanish</li><li>Manage incoming and outgoing emails</li><li>Schedule appointments and maintain calendars</li><li>Perform filing, scanning, and document organization</li><li>Assist with general office and clerical tasks as needed</li></ul>
<p><strong>Robert Half is seeking a Bilingual Office Assistant to support a busy front office for one of our clients. This role is ideal for someone organized, professional, and comfortable communicating with clients in both English and Spanish.</strong></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Answer phones and take detailed messages</li><li>Communicate with clients in both English and Spanish</li><li>Support front office operations</li><li>Monitor and manage executive email inbox</li><li>Handle general email correspondence</li><li>Maintain filing systems and document organization</li><li>Assist with general administrative tasks as needed</li></ul>
