<p>We are looking for a skilled L2 Desktop Support Analyst to join our team in Miami Lakes, Florida. In this role, you will provide technical support to end users, ensuring smooth operation of hardware, software, and related systems. This position requires a strong balance of technical expertise and excellent communication skills to effectively address user concerns and deliver high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Provide hands-on deskside support to troubleshoot and resolve hardware, software, and configuration issues.</p><p>• Manage and maintain end-user equipment, including Mac and Dell systems, ensuring all devices function optimally.</p><p>• Administer and support Microsoft technologies, including Active Directory and Office 365 applications.</p><p>• Configure, deploy, and maintain hardware and software in alignment with organizational standards.</p><p>• Deliver exceptional customer service by effectively communicating with clients to understand and resolve technical issues.</p><p>• Utilize Citrix technologies to support virtualized environments and troubleshoot related challenges.</p><p>• Conduct routine maintenance and updates on end-user systems to ensure security and performance.</p><p>• Collaborate with team members to manage configuration changes and maintain system documentation.</p><p>• Assist in deploying and supporting EO/IR systems as needed, ensuring proper functionality.</p><p>• Provide guidance to users on best practices and preventive measures to avoid recurring technical issues.</p>
<p><strong>IT Help Desk Technician</strong></p><p>We are seeking an enthusiastic <strong>IT Help Desk Technician</strong> to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul><p><br></p>
<p>We are accepting applications for a motivated PC Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul><p><br></p>
<p>We are accepting applications for a motivated PC Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul><p><br></p>
<p>Join our team as a Medical Records Data Analyst, responsible for the management, retrieval, analysis, and reporting of data within SCMHC. This is a fully onsite role designed for a skilled Excel/Access user with strong experience in EMR/EHR systems and proven data reporting abilities.</p><p>Key Responsibilities:</p><ul><li>Organize, retrieve, and analyze data from the organization’s electronic medical record (EMR/EHR), specifically Credible Behavioral Health.</li><li>Become the subject matter expert in our EMR/EHR and lead its adoption across the organization.</li><li>Develop data solutions by integrating information from multiple data sources and applications.</li><li>Create and manage data reports for both internal departments and external partners.</li><li>Perform daily, monthly, and quarterly data uploads and submissions as required.</li><li>Maintain data integrity and security, ensuring proper access controls are in place.</li><li>Support end-users with EMR/EHR issues and troubleshoot data-related problems.</li><li>Organize and deliver training for new hires and provide ongoing EMR/EHR training for all users.</li><li>Participate in team meetings, additional training, and user support tasks as assigned by a supervisor.</li></ul><p><br></p>
<p>We are looking for a detail-oriented Inventory Analyst to join our team in Opa Locka, Florida. The ideal candidate will excel at managing inventory processes, analyzing data for accuracy, and ensuring the efficient flow of goods and materials. This role requires strong organizational skills, technical expertise, and the ability to collaborate with cross-functional teams.</p><p><br></p><p>Responsibilities:</p><p>• Monitor and analyze inventory levels to ensure optimal stock availability and minimize excess.</p><p>• Conduct and oversee annual physical inventory counts to ensure accuracy and compliance.</p><p>• Utilize inventory management systems, including SAP, to track and maintain data integrity.</p><p>• Collaborate with purchasing and logistics teams to address discrepancies and improve processes.</p><p>• Research and resolve inventory-related issues, ensuring timely and effective solutions.</p><p>• Support operational needs by providing technical assistance for inventory systems and tools.</p><p>• Communicate with clients and internal teams to address inquiries and provide updates on inventory status.</p><p>• Ensure accurate reporting and documentation of inventory activities and findings.</p><p>• Assist in the development and implementation of strategies to improve inventory accuracy and efficiency.</p><p><br></p><p><strong>QUALIFIED AND INTERESTED CANDIDATES PLEASE APPLY AND REACH OUT TO STEFANIE FURNISS 786-897-7903 </strong></p>
<p>The SQL Administrator is responsible for the installation, configuration, upgrading, administration, monitoring, and maintenance of databases in an organization. They ensure that the databases are secure, backed up, and able to handle the needs of the business. The SQL Administrator also works on performance tuning, data integrity, and provides technical support for database-related tasks. </p><p><strong>Key Responsibilities:</strong> </p><ol><li><strong>Database Management:</strong> </li></ol><ul><li>Install, configure, and upgrade SQL databases (e.g., SQL Server, MySQL, Oracle). </li><li>Maintain database systems by implementing and enforcing database policies and procedures. </li><li>Plan and execute database backups, recovery, and archiving processes. </li></ul><ol><li><strong>Performance Tuning and Optimization:</strong> </li></ol><ul><li>Monitor database performance, troubleshoot issues, and perform tuning. </li><li>Optimize queries, indexes, and other database elements to ensure fast and efficient data retrieval. </li></ul><ol><li><strong>Security Management:</strong> </li></ol><ul><li>Implement and maintain database security, including roles, permissions, and encryption. </li><li>Conduct regular security audits and ensure compliance with security standards. </li></ul><ol><li><strong>Data Integrity and Backup:</strong> </li></ol><ul><li>Ensure the integrity and availability of data through automated backups, replication, and failover procedures. </li><li>Monitor and resolve data corruption issues. </li></ul><ol><li><strong>Technical Support and Troubleshooting:</strong> </li></ol><ul><li>Provide technical support for database-related issues to developers, analysts, and end-users. </li><li>Troubleshoot and resolve database-related problems. </li></ul><ol><li><strong>Database Development:</strong> </li></ol><ul><li>Assist in the design, development, and deployment of new databases and database-driven applications. </li><li>Collaborate with developers to ensure efficient database designs. </li></ul><ol><li><strong>Documentation and Reporting:</strong> </li></ol><ul><li>Maintain accurate documentation of database configurations, processes, and procedures. </li><li>Generate and maintain reports on database performance, security, and utilization. </li><li>Knowledge of Microsoft Reporting systems, is a plus. </li></ul><ol><li><strong>Disaster Recovery Planning:</strong> </li></ol><ul><li>Develop and implement disaster recovery plans for databases. </li><li>Regularly test and update disaster recovery plans. </li></ul><p><br></p>
<p>Responsibilities:</p><ul><li>Lead end-to-end ERP integration initiatives across the organization, ensuring alignment with business objectives and operational needs (Based on general knowledge).</li><li>Collaborate with cross-functional teams to analyze, map, and optimize business processes for effective ERP implementation and integration (Based on general knowledge).</li><li>Manage project timelines, budgets, and resources to ensure successful delivery of ERP solutions (Based on general knowledge).</li><li>Coordinate with external consultants and system vendors for technical support, implementation, and change management throughout the ERP life cycle (Source: 2025 Tech Report.docx).</li><li>Oversee data migration, governance, and analytics functions associated with ERP solutions (Source: 2025 Tech Report.docx).</li><li>Develop and execute training and upskilling programs to address ERP module gaps and facilitate change management (Source: 2025 Tech Report.docx).</li><li>Identify, escalate, and resolve integration challenges, optimizing the use of AI, automation, and cloud-based enterprise systems as needed (Source: 2025 Tech Report.docx).</li><li>Monitor and report on project progress, quantifying ROI and recommending scalable solutions for ongoing optimization</li></ul><p><br></p>
<p>The Business Analyst will work closely with business units, stakeholders, and technology teams to identify requirements, analyze processes, and develop solutions that align with company goals. You will be instrumental in gathering insights, preparing documentation, and ensuring seamless communication between all parties involved.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Collaborate with stakeholders to gather, analyze, and document business requirements.</li><li>Conduct gap analysis to identify areas for process improvement or system enhancement.</li><li>Create clear and concise project documentation, including business requirements documents (BRDs), functional specifications, and user stories.</li><li>Work with cross-functional teams to design and implement solutions that meet business needs.</li><li>Develop process flows, data models, and workflow diagrams to support understanding and development.</li><li>Conduct feasibility studies and prepare cost-benefit analyses for proposed solutions.</li><li>Assist in the testing and validation of systems, ensuring they meet the agreed-upon requirements.</li><li>Provide ongoing support and training to end-users and stakeholders on implemented systems.</li><li>Monitor project progress and provide regular updates to stakeholders.</li><li>Stay updated on industry trends and emerging technologies to recommend innovative solutions.</li></ul><p><br></p>
<p>We are seeking a Senior Power BI Developer with a strong background as a Data/Business Analyst in the retail banking sector. This role will drive advanced analytics and data visualization solutions, delivering impactful business insights for our organization. Candidates must be comfortable collaborating onsite with team members and leadership.</p><p>Responsibilities:</p><ul><li>Design, develop, and maintain scalable Power BI dashboards and reports that deliver actionable insights to business stakeholders.</li><li>Analyze and interpret complex data from retail banking systems to support decision-making processes.</li><li>Collaborate closely with cross-functional teams to gather requirements and translate business needs into technical solutions.</li><li>Ensure data accuracy, consistency, and governance within reporting solutions.</li><li>Optimize data models and DAX queries to enhance performance and usability.</li><li>Provide expertise in Power BI best practices, visualization design, and user adoption strategies.</li><li>Support ad hoc analytics requests and troubleshoot Power BI issues as needed.</li><li>Present analysis and dashboard findings to senior leadership and business users.</li></ul><p><br></p>
