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5 results for Desktop Support And Help Desk Analysts in Memphis, TN

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Key Responsibilities:

Provide desktop and user support for warehouse employees, resolving technical issues related to Windows-based computers, printers, and mobile devices.
Troubleshoot and repair RF scanners, barcode printers, and handheld mobile devices used in the distribution center.
Install, configure, and maintain warehouse workstations, thin clients, and peripheral devices.
Support and maintain warehouse management systems (WMS) and related applications.
Respond to and track help desk tickets, ensuring timely resolution of user issues.
Assist with network troubleshooting, including wired and wireless connectivity in the facility.
Perform routine maintenance and software updates for desktop systems and RF scanning equipment.
Collaborate with IT team members to deploy new hardware and software solutions.
Provide training and guidance to end-users on basic troubleshooting and best practices.
Ensure all IT assets are properly documented and inventoried.
Work closely with warehouse operations teams to ensure minimal downtime of critical systems.
Follow IT security policies and procedures to protect company systems and data.

Qualifications & Skills:

Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
2+ years of experience in desktop support or IT help desk roles, preferably in a distribution or warehouse environment.
Strong troubleshooting skills for Windows OS, Microsoft Office, and warehouse-related applications.
Hands-on experience with RF scanners, barcode printers, and handheld devices (e.g., Zebra, Honeywell, or similar brands).
Basic knowledge of networking concepts (TCP/IP, Wi-Fi, VLANs, DHCP).
Experience with Active Directory, user account management, and Group Policy.
Familiarity with ticketing systems and ITSM best practices.
Excellent communication and problem-solving skills.
Ability to work independently and in a team-oriented environment.
Strong organizational skills and attention to detail.
Ability to lift up to 50 lbs and move IT equipment as needed.

Preferred Qualifications:

Experience with warehouse management systems (WMS) and inventory control software.
Certifications such as CompTIA A+, Network+, or Microsoft certifications.
Previous experience supporting 24/7 warehouse or manufacturing environments.

Technology Doesn't Change the World, People Do.^®

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5 results for Desktop Support And Help Desk Analysts in Memphis, TN

Desktop Support Key Responsibilities:<ul><li>Provide desktop and user support for warehouse employees, resolving technical issues related to Windows-based computers, printers, and mobile devices.</li><li>Troubleshoot and repair RF scanners, barcode printers, and handheld mobile devices used in the distribution center.</li><li>Install, configure, and maintain warehouse workstations, thin clients, and peripheral devices.</li><li>Support and maintain warehouse management systems (WMS) and related applications.</li><li>Respond to and track help desk tickets, ensuring timely resolution of user issues.</li><li>Assist with network troubleshooting, including wired and wireless connectivity in the facility.</li><li>Perform routine maintenance and software updates for desktop systems and RF scanning equipment.</li><li>Collaborate with IT team members to deploy new hardware and software solutions.</li><li>Provide training and guidance to end-users on basic troubleshooting and best practices.</li><li>Ensure all IT assets are properly documented and inventoried.</li><li>Work closely with warehouse operations teams to ensure minimal downtime of critical systems.</li><li>Follow IT security policies and procedures to protect company systems and data.</li></ul>

Help Desk Help Desk Technician to join our team on a contract-to-hire basis. This role is ideal for individuals passionate about technology and eager to build their IT careers. The position requires open availability to work first, second, or third shifts as needed. Key Responsibilities:<ul><li>Provide first-level technical support to end-users via phone, email, and chat.</li><li>Troubleshoot hardware, software, and network-related issues.</li><li>Log and track support tickets using the company's ticketing system.</li><li>Escalate complex issues to higher-level support or specialized teams.</li><li>Assist with password resets, account unlocks, and basic user administration.</li><li>Guide users through step-by-step solutions for common IT problems.</li><li>Document solutions, processes, and user interactions for future reference.</li><li>Support remote users with VPN and remote desktop connections.</li><li>Maintain a high level of customer service and professionalism.</li><li>Participate in shift rotations, covering first, second, and third shifts as needed</li></ul>

Desktop Support We are seeking a skilled and customer-focused Desktop Support Technician to join our team on a contract-to-hire basis. The ideal candidate will be responsible for providing technical assistance and support for end-users, ensuring the smooth operation of desktop environments, and troubleshooting hardware and software issues.Key Responsibilities:<ul><li>Provide first and second-level technical support to end-users via phone, email, and in-person.</li><li>Install, configure, and maintain hardware, software, and peripherals.</li><li>Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and other IT equipment.</li><li>Manage user accounts and permissions through Active Directory.</li><li>Support network connectivity, including Wi-Fi, VPN, and LAN connections.</li><li>Document incidents, solutions, and technical procedures in the ticketing system.</li><li>Collaborate with other IT team members to escalate and resolve complex issues.</li><li>Assist with software deployment and updates.</li><li>Perform routine maintenance and system health checks.</li><li>Provide training and guidance to end-users on software and hardware best practices.</li></ul>

Programmer Analyst We are offering a long term contract employment opportunity for a Programmer Analyst based in MEMPHIS, Tennessee. In this role, you will be required to use your skills to enhance and maintain our system's functionality. You will be working on the interface and advanced system functionality, developing modifications, and testing applications, among other tasks. Responsibilities: • Analyze complex system functionality and recommend improvements to enhance performance and efficiency. • Develop and modify application interfaces to improve business operations. • Ensure interface stability and availability by following operational processes. • Provide on-call support for interfaces, ensuring round-the-clock system support. • Collaborate with the Information Systems team to implement system changes in a coordinated manner, following the defined change management process. • Work closely with vendors for the installation of new applications, updates, and upgrades. • Design, write, test, and implement applications for data interface between third-party vendors. • Coordinate the design, development, evaluations, implementation, and monitoring of interface requirements and technology to support business operations. • Ensure the quality and security of information transmitted through the interface. • Read, interpret, and debug different programming languages and scripts. • Monitor live interfaces on the Interface Engines and manage interface error logs and queues.

Supply Chain Analyst We are offering an exciting opportunity for a Supply Chain Analyst in Memphis, Tennessee, 38125, United States. In this role, you will play a crucial part in optimizing and enhancing the efficiency of our supply chain operations. You will have the chance to lead projects, develop business processes, and build solutions with IT teams, among other responsibilities. Responsibilities: • Accurately and efficiently process customer credit applications. • Maintain precise records of customer credit. • Monitor customer accounts and take appropriate action when necessary. • Lead projects of varying scales to enhance planning, forecasting, data quality, and overall business process improvements. • Collaborate cross-functionally to establish detailed business process and requirements documents and articulate these with IT teams to develop solutions. • Construct and share weekly/monthly key performance indicators (KPIs) and other metrics to monitor the performance of the supply chain. • Understand user challenges and provide innovative, long-term solutions to resolve these challenges. • Lead and plan internal warehouse items planning, inventory transfer, and order fill processes. • Communicate complex concepts, data-driven insights, and proposed business solutions to technical and non-technical stakeholders. • Maintain and develop standard business processes and SOPs. • Participate actively in planning, data, and operations-related supply chain projects as assigned. • Provide day-to-day support to the business user community, primarily planning group with data maintenance, data analysis, and ad-hoc data reports.

Technology Doesn't Change the World, People Do.®

5 results for Desktop Support And Help Desk Analysts in Memphis, TN

Technology Doesn't Change the World, People Do.^®