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13 results for Product Support Specialist in Manchester, NH

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We are a company in the IT Consulting sector, located in the United States, and are seeking a Product Support Specialist to join our team. In this role, you will be the primary point of contact for our customers, helping them with any issues or inquiries they may have about our software and hardware products. You will also be responsible for maintaining accurate customer records, processing customer applications, and monitoring customer accounts.

Responsibilities

• Serve as the main point of contact for customer inquiries, providing detail oriented and courteous support

• Assist customers with the functionalities of our software and hardware products, answering any questions they may have

• Perform Tier I remote troubleshooting services, such as reviewing monitored device configurations and explaining what certain alarms indicate

• Utilize remote software to access both customer and internal hardware

• Work with Developers and other teams to resolve technical issues

• Contribute to the Knowledgebase

• Strong knowledge of Linux operating systems

• Experience with MySQL

• Excellent problem-solving skills

• Ability to handle customer support inquiries efficiently

• Capability to work in a fast-paced environment

• Strong verbal and written communication skills

• High degree of professionalism and dedication to customer satisfaction

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

13 results for Product Support Specialist in Manchester, NH

Product Support Specialist We are a company in the IT Consulting sector, located in the United States, and are seeking a Product Support Specialist to join our team. In this role, you will be the primary point of contact for our customers, helping them with any issues or inquiries they may have about our software and hardware products. You will also be responsible for maintaining accurate customer records, processing customer applications, and monitoring customer accounts. Responsibilities• Serve as the main point of contact for customer inquiries, providing detail oriented and courteous support• Assist customers with the functionalities of our software and hardware products, answering any questions they may have• Perform Tier I remote troubleshooting services, such as reviewing monitored device configurations and explaining what certain alarms indicate• Utilize remote software to access both customer and internal hardware• Work with Developers and other teams to resolve technical issues• Contribute to the Knowledgebase

Desktop Support Analyst JOB SUMMARY: The IT Support Specialist will work directly with the Associate Director of Information Technology and support them in daily tasks, repairs, maintenance of systems, and diagnosis of problems that arise with computers and machines. JOB RESPONSIBILITIES:  Assists Associate Director of Information Technology Department with prioritizing funds based on primary department projects and company IT requirements.  Maintaining efficient relationships with other department heads to determine their technological needs.  Responsible for all repair and installation requests.  Monitoring inventory of available hardware devices or computer accessories to assess purchasing needs for the Associate Director of Information Technology.  Creating long-term schedules to determine when to update company computer systems and cybersecurity measures.  Researching new business technologies and IT software to strengthen the organization's computer systems.  Creating surveys to gauge company employee IT needs and questions.  Drafting informational documents to help company employees troubleshoot standard computer problems and navigate recent program updates.  Assisting Associate Director of Information Technology with complex installations or repairs.  At the direction of the Associate Director of Information Technology, implement new software programs and computer technologies that support organizational goals and objectives.  All other duties as assigned. KEY RELATIONSHIPS:  Reports to the Associate Director of Information Technology.  Establishes and maintains strong working relationships with all company personnel.  Communicates well with others. EXCELLENCE IN THIS POSITION: Excellence in this position includes ability to:  Identify and resolve or route issues in a highly organized fashion.  Enter data quickly and accurately.  Exhibit a high level of written and verbal communication skills.  Exhibit a professional demeanor at the job.  Be a flexible, service-oriented team player. SKILL REQUIREMENTS:  Excellent technical skills, including analytical skills and advanced computer skills.  Disaster recovery skills.  Strong writing skills.  Customer support and interpersonal skills.  Knowledge of hardware, software, networks, and systems.  Troubleshooting and problem-solving abilities.  Communication and customer service skills. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands and fingers, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds. Vision abilities required by this job include close vision, and ability to adjust focus. EDUCATION AND/OR EXPERIENCE:  Collaboration across organizations: 1 year (Preferred)  IT support: 3 years (Preferred)  Software troubleshooting: 3 years (Required)

Help Desk Analyst We are seeking a Help Desk Analyst to join our team in Dover, New Hampshire. In this role, you will be the first point of contact for product installation, usage, and implementation, working both remotely and onsite to address support requests and resolve issues efficiently. You will be responsible for maintaining an up-to-date knowledge of products and services to provide effective solutions. Responsibilities • Serve as the primary contact for end-user support for product installation, usage, and implementation across Mac and Windows operating systems. • Efficiently troubleshoot and resolve issues via phone, email, and remote tools, escalating when necessary. • Conduct onsite troubleshooting for issues that cannot be resolved remotely. • Keep up-to-date with the knowledge of products and services to provide effective solutions. • Accurately document customer interactions, actions, and resolutions in the appropriate database. • Work with Windows Server 2012–2019, Active Directory, Exchange, and Office 365 environments. • Communicate customer concerns and issues to relevant internal teams. • Assist in providing pre-sales technical support, onsite implementation, and training. • Organize and maintain file systems, correspondence, and other records. • Utilize skills in Mac Computers, Microsoft, Active Directory, O 365, Microsoft Windows, ConnectWise.

Help Desk Analyst II We are in search of a Help Desk Analyst II to join our team located in Dover, New Hampshire. As a Help Desk Analyst II, your role will be pivotal in maintaining the performance and reliability of our clients' technology infrastructure. You will provide end-user support across MAC and Windows operating systems, troubleshoot issues via various channels, and maintain accurate customer interactions. This role offers a contract to permanent employment opportunity. Responsibilities: • Offer proficient end-user support for product installation, usage, and implementation across MAC and Windows operating systems • Troubleshoot and address issues through phone, email, and remote tools, escalating when necessary • Undertake onsite troubleshooting for issues that cannot be resolved remotely • Maintain a current understanding of products and services to provide effective solutions • Accurately document customer interactions, actions, and resolutions in the appropriate database • Work with Windows Server 2012–2019, Active Directory, Exchange, and Office 365 environments • Communicate customer concerns and issues to relevant internal teams • Assist with providing technical support in pre-sales, onsite implementation, and training • Organize and maintain file systems, correspondence, and other records.

Help Desk Analyst II We are offering a long term contract employment opportunity for a Help Desk Analyst II in our Detail Oriented Services team based in Woburn, Massachusetts. As a Help Desk Analyst II, you will provide accurate and courteous support to our internal customers. Your responsibilities will include systematically answering phone calls, responding to emails, conducting online chats, and providing face-to-face desk-side support. You will also be responsible for using technical troubleshooting skills to resolve technical incidents, requests, and problems. Responsibilities: • Offer clear and prompt technical support to internal customers, both online and face-to-face • Utilize technical troubleshooting skills to effectively solve technical incidents, requests, and problems • Handle phone calls and voicemails professionally and efficiently • Respond to emails in a timely manner, ensuring accurate and courteous communication • Document each customer interaction in detail, working within various computer applications • Contribute to a work environment focused on continuously improving the overall success of the department • Manage and maintain accurate customer credit records • Process customer credit applications with accuracy and efficiency • Monitor customer accounts and take appropriate action when necessary • Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments to aid in your responsibilities.

Tech Application Support - Advanced Acts as primary support for operational business systems and/or for the systems development and programming areas to assure the integrity stability and availability of these environments. Assures compliance to production standards responsible for the identification isolation and resolution of all production problems.Essential Functions:<ul><li>Perform frontline technical support as part of a global team to deliver exemplary customer service to CRDs SaaS Operations clients.</li><li>Coordinate with clients internal Charles River colleagues and CRD vendors to investigate troubleshoot and resolve client-reported problems or issues detected by CRDs automation tools.</li><li>Follow departmental procedures to ensure timely high quality delivery of service to Charles River global SaaS Operations clients and help ensure a five 9s level of service availability.</li><li>Escalate and track issues which exceed the scope of the frontline support capability.</li><li>Ensure all internal SaaS Operations tracking systems and documentation are accurate and current.</li><li>Provide periodic off-hours support.</li></ul>

Technical Applications Support - Advanced Responsibilities:• Ensure the integrity, stability, and availability of business systems by providing primary support.• Consistently monitor and manage customer accounts, taking appropriate actions as necessary.• Address and resolve production problems, ensuring minimal disruption to operations.• Strictly adhere to and enforce production standards within the organization.• Effectively process customer credit applications in a timely and accurate manner.• Maintain detailed and up-to-date customer credit records.• Handle customer inquiries, providing accurate and helpful information.• Learn and adapt to new skills as required by the role.• Utilize technical acumen to support operational business systems.• Work collaboratively with the programming and systems development teams to enhance system efficiency.

Digital Marketing and Content Specialist Digital Marketing & Content Specialist needed for a full-time position with our client in Wilmington, MA. MUST be able to work a minimum of three (3) days a week onsite with a strong preference for fully onsite. The title could also be at the manager level as long as the salary expectations are still in line. Salary is up to 100K depending on experience. The Digital Marketing & Content Specialist will direct our client’s multi-channel digital marketing strategy and develop content that supports lead generation for our strategic markets, increases brand awareness, and elevates our sustainability thought leadership. Responsibilities<ul><li>Coordinate and manage all digital marketing campaigns and projects, collaborating with cross-functional teams and external partners. Ensure on-time, on-budget delivery of digital marketing assets, websites, social media posts, and marketing emails.</li><li>Translate complex, technical ideas into engaging content that aligns with brand goals and complies with industry claims regulations.</li><li>Partner with strategic marketing to create web landing pages and multi-format content (blogs, social posts, videos, webinars, whitepapers, etc) for key segments and applications.</li><li>Collaborate with internal marketing, sales, and technology stakeholders to author news posts for the website and a monthly email newsletter.</li><li>Oversee SEO and SEM initiatives, including keyword research, content optimization, and performance tracking, to enhance organic search presence</li><li>Analyze internal and external data to assess campaign effectiveness, generate insights, and provide actionable recommendations. Define and track key performance indicators (KPIs) and adjust strategies as needed to optimize ROI.</li><li>Partner with inside sales to measure lead generation resulting from digital campaigns.</li><li>Identify and implement digital enhancements based on data insights and industry best practices. Continuously monitor and refine campaign elements to improve engagement and achieve digital marketing goals.</li><li>Recommend digital strategies to support events, webinars, conferences, and tradeshows</li><li>Perform other duties as necessary. </li></ul>

Cash Management Specialist We are offering a contract to permanent employment opportunity in the banking industry for a Cash Management Specialist, located in Needham, Massachusetts, 02492, United States. This position involves a range of responsibilities, including processing customer credit applications, maintaining accurate customer credit records, and resolving customer inquiries. The individual will also monitor customer accounts and take appropriate action. Responsibilities: • Accurately and efficiently process customer credit applications • Maintain precise records of customer credit • Resolve customer inquiries promptly and professionally • Monitor customer accounts for any irregularities or potential issues • Take appropriate action based on account monitoring results • Assist in the updating of procedures, policies, and risk assessments • Support related departments and customer support in all areas of cash management and third-party processes • Assist in special projects related to the implementation of products and services, as well as the establishment and maintenance of procedures • Compile necessary information for the research and tracking of cash management customers’ requests and issues • Conduct annual audits of Cash Management products to ensure compliance with internal control, policies, and procedures.

Senior Linux Systems Administrator An asset management firm based in Boston is seeking a highly skilled Senior Linux System Administrator to join their IT Infrastructure team. This role is essential to maintaining the firm’s robust Linux system environment, managing containerization processes, and supporting cloud-based initiatives. The ideal candidate is an experienced IT professional with a sharp technical acumen, expertise in modern DevOps technologies, and a preference for working onsite. Candidates with financial services experience is preferred. This role is onsite in Boston 3-4 days a week. Responsibilities:<ul><li>Maintain and administer Linux environments, including system performance tuning, patching, and troubleshooting.</li><li>Manage PostgreSQL databases, ensuring data integrity and accessibility</li><li>Deploy, manage, and optimize containerization technologies, specifically Kubernetes and Docker, to support application development and production.</li><li>Implement and maintain configuration management tools, such as Puppet, to ensure consistent and reliable infrastructure.</li><li>Develop and execute automation scripts using Python, Bash, and Powershell to streamline system operations and administrative tasks.</li><li>Collaborate with developers, architects, and business stakeholders to analyze technical requirements and deliver tailored solutions.</li><li>Manage and support cloud infrastructure, with an emphasis on AWS, ensuring scalability, security, and cost efficiency.</li><li>Monitor system health, troubleshoot complex issues, and implement solutions to guarantee high availability and performance of IT systems.</li><li>Work cross-functionally to provide support for key IT initiatives, including new installations, upgrades, and migrations.</li><li>Maintain detailed documentation for system configurations, operational procedures, and troubleshooting steps.</li><li>Advise on best practices and emerging technologies to drive innovation and process improvements.</li></ul>

Cloud API Developer This job is 5 days a week onsite just north of Boston. You must live in MA or NH and be willing to work onsite 5x per week in order to be considered. Job Description: Senior API Developer (Cloud ERP Integration) Position Overview:We are seeking a highly skilled and experienced Senior API Developer to lead the integration of our cloud-based ERP systems via robust and scalable Restful APIs. This is a critical role within our organization where you will be the primary authority for all cloud integration and development efforts. As a Senior API Developer, you will play a pivotal role in ensuring seamless communication between diverse systems while leveraging your expertise to create innovative solutions that drive business continuity and efficiency. Key Responsibilities:<ul><li>API Development and Integration: Design, develop, and maintain Restful APIs to enable seamless communication between various cloud-based ERP systems, ensuring high performance, scalability, and reliability.</li><li>System Architecture and Design: Collaborate with stakeholders to assess business needs, define integration requirements, and design comprehensive API-driven solutions to meet those needs.</li><li>Cloud Integration: Serve as the in-house expert in integrating diverse cloud platforms, leveraging APIs, web services, and data flows to streamline business operations.</li><li>Data Management: Work extensively with JSON (JavaScript Object Notation) to structure, transmit, and interpret data between systems.</li><li>Development and Scripting: Use programming languages such as Python (or equivalent experience in other languages) to customize API solutions and enhance system functionality.</li><li>Documentation: Create and maintain detailed technical documentation for all APIs and system integrations, including use cases, workflows, and troubleshooting guidelines.</li><li>Mentoring and Leadership: Lead and mentor junior developers, sharing best practices and fostering a culture of continuous learning within the development team.</li><li>Problem-Solving & Quality Assurance: Investigate API-related issues, debug code, and implement solutions to resolve connectivity and performance challenges. Maintain a strong focus on quality assurance to deliver error-free integrations.</li><li>Collaboration: Partner with IT teams, business analysts, and external vendors to understand workflows and assess how APIs can better support business requirements.</li></ul>

Paralegal Robert Half Legal Permanent Placement is partnered with a fabulous nationwide firm seeking a Business Litigation Paralegal in Boston. The Business Litigation Paralegal will support attorneys in the Boston office by assisting with various aspects of case management, trial preparation, legal research, and client communication. The role includes a blend of clerical, administrative, and substantive legal work, requiring strong technical expertise and exceptional organizational skills. Working directly with two attorneys, this role also incorporates minor administrative tasks. 4 days in the office, 1 day WFH - with additional flexibility when needed. Key Responsibilities<ul><li>Prepare and review legal documents, including pleadings, motions, affidavits, and discovery materials; file motions and pleadings in compliance with judicial procedures.</li><li>Conduct legal research, analyze statutes, regulations, case law, and legal articles; provide written research summaries for attorneys.</li><li>Interview clients and witnesses to gather information; prepare detailed reports or summaries from interviews.</li><li>Manage, organize, and retrieve case files, which may include depositions, exhibits, pleadings, and other trial materials.</li><li>Assist attorneys with all phases of trial preparation, including attending hearings and court proceedings as needed.</li><li>Develop and maintain detailed records for billing purposes, documenting hours spent on specific assignments.</li><li>Collaborate with attorneys and external parties to discuss progress, case strategies, or ongoing projects.</li><li>Support attorneys with minor administrative duties, ensuring the office operates efficiently.</li><li>Perform additional legal and administrative tasks as assigned by management.</li></ul> <ul><li>Skills and Qualifications5-10+ years of continuous experience as a litigation paralegal, with a demonstrated ability to meet responsibilities in a high-paced, demanding professional environment.</li><li>Strong understanding of legal terminology, judicial processes, research methods, and trial procedures.</li><li>Proficient in drafting legal documents and utilizing legal research tools.</li><li>Excellent verbal and written communication skills, with the ability to interact professionally with clients, attorneys, and third parties.</li><li>Strong interpersonal and customer service skills to maintain effective working relationships.</li><li>Exceptional organizational skills and meticulous attention to detail.</li><li>Ability to manage time effectively and meet critical deadlines.</li><li>Adept at problem-solving and analytical thinking.</li><li>Proficient in Microsoft Office Suite and other relevant technology.</li><li>Dependable and able to handle sensitive and confidential information with discretion.</li></ul>

Full Desk IT Recruiter Join the Robert Half Technology Permanent Placement team as a Boston based (3x per week in the Boston office) Full-Time Full Desk IT Recruiter, where you’ll be a key player in our mission to connect top-tier IT professionals with Boston-based businesses. This is a full desk recruiting role that combines sourcing and recruiting IT talent with client-facing sales responsibilities. The ideal candidate thrives in a fast-paced, hybrid work environment, enjoys building relationships, and brings a passion for finding solutions for both candidates and clients. Responsibilities:As an Full Desk Technology Recruiter, you will:Talent Acquisition & Recruitment (50% of role):<ul><li>Source Candidates: Identify and attract highly skilled IT professionals using job boards, professional networks, referrals, and Robert Half Technology’s proprietary tools </li><li>Candidate Engagement: Assess candidates' technical skills, experience, and cultural fit through interviews and skill evaluations.</li><li>Support Candidate Lifecycle: Guide candidates through the interview process, negotiate offers, and ensure a smooth hiring experience </li><li>Build Talent Pipelines: Maintain relationships with IT professionals to ensure a strong talent pool for client needs.</li></ul>Business Development & Client Sales (50% of role):<ul><li>Client Acquisition: Identify potential clients through outbound sales calls, meetings, and networking events. Build relationships with hiring managers, HR teams, and leadership to understand their hiring needs.</li><li>Job Order Fulfillment: Develop detailed job descriptions with clients and propose recruitment strategies to fill their open roles quickly and efficiently.</li><li>Account Management: Serve as a trusted advisor to your client portfolio, helping them solve workforce challenges with Robert Half’s IT staffing solutions </li></ul>

Technology Doesn't Change the World, People Do.®

13 results for Product Support Specialist in Manchester, NH

Technology Doesn't Change the World, People Do.^®