15 results for Medical Customer Service Specialist in Manchester, NH

Patient Access Specialist 3rd Shift (Night Shift) Patient Access Specialist! We are offering a contract to permanent employment opportunity for a Patient Access Specialist in Nashua, New Hampshire. In this role, you will be fundamental in providing quality services to patients by managing their admission processes and ensuring regulatory compliance within the healthcare industry. Responsibilities: • Ensure precise assignment of MRNs and carry out medical necessity and compliance checks.• Efficiently handle incoming, outgoing, and inter-office calls via the telephone switchboard.• Adhere to organizational policies while delivering exceptional customer service with compassion.• Conduct pre-registration of patients' accounts prior to their visits, which may involve both inbound and outbound communication to gather demographic, insurance, and other patient information.• Inform patients, guarantors, or legal guardians about general consent for treatment forms, obtain necessary signatures, and distribute patient education documents.• Review responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support Point of Service Collections and billing processes.• Use the Advance Beneficiary Notice (ABN) software to accurately screen medical necessity, inform Medicare patients of potential non-payment of tests, and distribute the ABN as needed.• Utilize auditing and reporting systems for quality assurance to correct accounts, including those from other employees, departments, and facilities.• Conduct account audits to ensure all forms are completed accurately and timely, meeting audit standards, and provide statistical data to Patient Access leadership.

Patient Account Representative We are offering a permanent employment opportunity for a Patient Account Representative in Portsmouth, New Hampshire. The role mainly focuses on managing patient accounts in a healthcare setting, ensuring the accuracy and efficiency of patient billing and claim administration. The industry is healthcare, and the workplace involves the use of various healthcare software systems. Responsibilities:• Accurately processing patient credit applications.• Maintaining detailed and up-to-date patient credit records.• Handling patient inquiries and resolving any issues effectively.• Monitoring patient accounts and performing necessary actions.• Administering claim processes and ensuring their accuracy.• Performing billing functions with precision and diligence.• Assisting in clinical trial operations as required.• Handling appeals related to patient accounts.• Ensuring optimal customer service in a call center setting.• Carrying out benefit functions as part of the role.

Customer Service Representative We are offering a long-term contract employment opportunity in the Utilities industry at Concord, New Hampshire for a Customer Service Representative. In this role, you will be chiefly involved in maintaining customer relationships by processing their applications, keeping precise customer records, and addressing customer inquiries. You will also be expected to oversee customer accounts and take necessary actions. Responsibilities: • Efficiently manage customer issues and ensure timely resolution.• Foster a positive work environment by communicating effectively with the department and cross-functional areas.• Provide prompt, precise, and courteous service to customers consistently.• Handle inbound calls from customers and ensure their needs are met.• Utilize Customer Relationship Manager (CRM) tools for maintaining customer relationships.• Manage billing-related tasks and queries from customers.

Customer Experience Specialist We are seeking a dedicated Customer Experience Specialist to join our team in the industry located in Nashua, New Hampshire. As a Customer Experience Specialist, your role will involve managing customer requests, maintaining comprehensive customer records, and addressing customer inquiries. This role offers a contract to permanent employment opportunity. Responsibilities: • Respond to inbound calls and assist customers with their queries • Process customer orders received from the B2B department • Use CRM to keep accurate and updated customer records • Efficiently handle back office administrative tasks • Effectively manage billing functions and backorders • Ensure all customer interactions are properly documented • Collaborate with other team members to enhance customer experience • Identify and report any customer issues or complaints to the supervisor • Continually strive to improve customer service processes and procedures • Keep customer information confidential in accordance with company policy.

Client Services Representative We are offering an exciting opportunity for a Client Services Representative in Methuen, Massachusetts, United States. As a Client Services Representative, you will act as a bridge between our customers and our credit union, addressing multiple financial needs. You will also support various operation management activities and administrative tasks. Responsibilities • Facilitate communication between credit union and members • Assist with the establishment of new memberships • Manage and maintain account details for customers • Oversee consumer and real estate loans processing • Handle debit card fraud issues and manage IRA accounts • Support the operations manager in supervising the teller line and cash management activities • Resolve customer issues in a timely and effective manner • Perform various administrative tasks including general ledger postings and report preparation • Promote credit union products to members • Utilize computer programs and CRM to manage customer interactions • Answer inbound calls in a detail oriented and courteous manner • Use Spanish language skills to assist Spanish-speaking customers • Maintain NMLS registration and adhere to its guidelines.

Front Desk Coordinator We are offering a short-term contract employment opportunity for a Front Desk Coordinator based in Marlborough, Massachusetts. This role lies within the industry and requires on-site presence. As a Front Desk Coordinator, you will be the first point of contact for our clients and visitors, ensuring a smooth operation of the front desk area. Responsibilities: • Facilitate a warm and detail-oriented reception to guests upon their arrival • Manage multi-line phone system and email correspondence for efficient communication • Oversee the process of guest check-ins to their respective rooms • Uphold the organization and cleanliness of the workspace • Provide comprehensive administrative support when needed • Utilize Microsoft Excel, Microsoft Outlook, and Microsoft Word for various tasks • Perform data entry tasks with precision and accuracy • Employ strong interpersonal skills for effective customer service • Handle concierge services as per the guests' requests • Organize files and documents in a systematic manner.

Front Desk Coordinator We are on the hunt for a Front Desk Coordinator based in Boston, Massachusetts, 02110, United States. As a Front Desk Coordinator, you will be a pivotal part of our operations, managing front desk activities, coordinating facility services, and organizing meetings and events. This role offers a short term contract employment opportunity. Responsibilities: • Oversee front desk operations to ensure smooth functioning. • Handle incoming calls and redirect them as necessary. • Coordinate and manage meetings and events, ensuring all logistics are in place. • Undertake facility service coordination, ensuring all aspects are managed effectively. • Maintain an organized workspace to facilitate efficient operations. • Use your 'Receptionist Duties' skills to enhance service delivery.

Receptionist We are offering a contract to hire employment opportunity for a Receptionist in Burlington, Massachusetts. As a key member of our team, your role will involve a variety of tasks including managing the front desk, administrative tasks, and handling direct phone calls. Responsibilities:• Oversee the front desk operations and ensure smooth functioning.• Handle receptionist duties, including greeting and directing clients upon their arrival.• Perform data entry tasks to maintain accurate records.• Execute administrative tasks to support office operations.• Manage incoming phone calls, routing them to the appropriate parties.• Maintain a detail oriented and welcoming environment for clients and visitors.

Credentialing Specialist We are in search of a skilled Credentialing Specialist to join our team in Southborough , Massachusetts. The successful candidate will play a critical role in the precise processing of credentialing applications and rosters with funders, insurance firms, other payers, and regulatory bodies. This role is pivotal in ensuring that the organization is appropriately reimbursed for the services rendered by its clinical staff. Responsibilities: • Collect, review, and validate credentials for healthcare providers, including licenses, certifications, and education.• Maintain and update credentialing databases and files for all healthcare providers, ensuring all required documents are current and complete.• Adhere to all applicable laws, regulations, and industry standards (e.g., NCQA, CMS, etc.) associated with credentialing.• Generate and maintain reports related to credentialing status and compliance and communicate any issues or discrepancies to management.• Assist with the enrollment of providers and group facilities into insurance networks and maintain active status with payer organizations.• Act as a liaison between healthcare providers, insurance companies, and internal departments to resolve credentialing issues or questions.• Participate in internal and external audits of credentialing files, ensuring accurate and timely completion of necessary documentation.• Stay informed of changes in regulatory requirements and best practices to ensure the credentialing process remains efficient and compliant.• Uphold the dignity and respect of individuals we support and ensure they are treated in accordance with our Human Rights policies.• Adhere to all principles related to the Advocates Way.• Promote cultural diversity, inclusion, and equity.• Perform all duties in accordance with the agency’s policies and procedures. FOR immediate consideration please call me AND Leave a message if needed 508-205-2127 Eric Lebow

Collections Specialist We are partnering with a valued Robert Half client to find a skilled Credit & Collections Specialist to join their growing team. This role offers the opportunity to work collaboratively across departments to manage accounts, ensure timely collections, and build strong customer relationships. The position involves monitoring past-due accounts, running aging reports, coordinating with internal teams to resolve account discrepancies, and maintaining detailed customer notes and records. Responsibilities also include facilitating monthly video calls with territories, processing customer payments and credit applications, and drafting detail oriented correspondence to support effective communication. The ideal candidate will have at least three years of commercial credit and collections experience and be legally authorized to work in the United States. Preferred qualifications include administrative experience in the construction industry, proficiency in Microsoft Word and Excel and strong organizational and critical thinking skills. The ability to interpret purchase orders and contract documents is highly valued. For immediate consideration, please contact Dan Duggan at (508) 205-2126.

Office Services Associate We are offering a short term contract employment opportunity for an Office Services Associate in Boston, Massachusetts. This role operates within the Financial Services industry and requires the successful candidate to perform a variety of office and customer service tasks. As an Office Services Associate, you will be rotating between multiple offices, handling mail, assisting with reprographics, and potentially covering light reception duties. Responsibilities: • Ensuring the smooth operation of office functions • Handling and sorting incoming mail, with a focus on confidentiality and accuracy • Assisting with reprographic duties, including multifunction and binding tasks • Providing light receptionist duties when required, including managing multi-line phone systems and transferring calls • Assisting with the setup and cleanup of catering for office events • Stocking office pantries and ensuring a clean and organized workspace • Moving and arranging office furniture as required • Providing excellent customer service by answering queries and resolving issues • Assisting with warehouse management and deliveries • Utilizing digital tools for efficient communication and record-keeping • Demonstrating strong organizational skills in all tasks.

Receptionist We are offering a short term contract employment opportunity for a Receptionist in Boston, Massachusetts. In this role, you will be the first point of contact for our company. Your duties will include offering administrative support across the organization, coordinating front-desk activities, and managing multi-line phone systems. Responsibilities: • Answering multi-line phone systems promptly and professionally. • Providing exceptional customer service to clients and visitors. • Carrying out data entry tasks with accuracy and efficiency. • Managing email correspondence effectively. • Utilizing Microsoft Excel, Microsoft Outlook, and Microsoft Word for various tasks. • Employing strong interpersonal skills to ensure smooth office operations. • Organizing files for easy retrieval and efficient record-keeping. • Scheduling appointments accurately and promptly. • Assisting with other administrative tasks as needed.

Senior Collector We are offering an exciting opportunity for a Senior Collector in the banking industry, based in Milton, Massachusetts, United States. The role involves managing delinquent loan accounts, focusing on protecting the organization's loan assets, supervising collectors, and handling repossessed collateral. This role adheres to the organization's procedures, policies, and legal regulations. Responsibilities: • Communicate with members having delinquent loans to discuss payments and arrange negotiations• Prepare and dispatch written communications regarding delinquent accounts• Keep a meticulous record of collections activities and member interactions• Address credit report disputes and maintain organized files for delinquent members• Monitor bankruptcy filings and assist with loan modifications• Inform co-signers about delinquent accounts and prepare monthly reports on collections• Recommend repossession or foreclosure of collateral and coordinate with legal teams• Ensure accuracy in collection software and complete performance evaluations for the team

Receptionist We are looking for a diligent Receptionist to join our team in the high tech pharmaceutical/biotech industry based in Waltham, Massachusetts. As a Receptionist, you will become a vital part of our operations, ensuring optimal communication and organization within our office environment. This is a part time role. Mondays, Wednesdays. and Fridays 8:30am - 12pm. Responsibilities:• Ensuring smooth communication by answering, screening, and forwarding incoming phone calls using a multi-line phone system.• Providing a warm welcome to all visitors and handling their check-in process.• Assisting in managing visitor badges to ensure security within the building.• Facilitating meetings and events through efficient scheduling and preparation of conference rooms.• Supporting the team by maintaining well-stocked kitchens and arranging for catered lunches when needed.• Contributing to a well-organized office by managing files and data entry tasks.• Utilizing Microsoft office suite including Word, Excel, and Outlook for various administrative tasks.• Delivering high-quality customer service and handling email correspondence professionally.• Assisting with any other administrative tasks as required to ensure efficient office operations.

Receptionist We are in the search for a Receptionist to join our team based in Woburn, Massachusetts. In this role, you will be at the forefront of our operations, handling a variety of administrative tasks. Your main duties will include managing the front desk, assisting with system updates, and ensuring smooth communication both internally and externally. Responsibilities: • Managing the front desk and acting as the first point of contact for visitors and callers • Answering phone calls, taking messages, and directing them to the appropriate personnel • Assisting with updates on various systems, primarily Microsoft Word • Ensuring all customer service interactions are handled efficiently and effectively • Conducting data entry tasks accurately and promptly • Managing email correspondence and responding to inquiries in a timely manner • Utilizing Microsoft Excel for data organization and analysis • Organizing files and ensuring all information is up-to-date and easily accessible • Scheduling appointments and managing calendars using Microsoft Outlook • Utilizing strong interpersonal skills to create a positive and welcoming environment for all visitors and staff members