11 results for Help Desk Tier 3 in Manchester, NH

Help Desk Analyst II We are offering a long term contract employment opportunity for a Help Desk Analyst II in our Detail Oriented Services team based in Woburn, Massachusetts. As a Help Desk Analyst II, you will provide accurate and courteous support to our internal customers. Your responsibilities will include systematically answering phone calls, responding to emails, conducting online chats, and providing face-to-face desk-side support. You will also be responsible for using technical troubleshooting skills to resolve technical incidents, requests, and problems. Responsibilities: • Offer clear and prompt technical support to internal customers, both online and face-to-face • Utilize technical troubleshooting skills to effectively solve technical incidents, requests, and problems • Handle phone calls and voicemails professionally and efficiently • Respond to emails in a timely manner, ensuring accurate and courteous communication • Document each customer interaction in detail, working within various computer applications • Contribute to a work environment focused on continuously improving the overall success of the department • Manage and maintain accurate customer credit records • Process customer credit applications with accuracy and efficiency • Monitor customer accounts and take appropriate action when necessary • Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments to aid in your responsibilities.

IT Manager We are seeking a proactive and experienced IT Manager for our manufacturing client. This role focuses on managing ERP systems, providing helpdesk support, and ensuring seamless IT operations to support business objectives. The ideal candidate will have a strong background in ERP systems and troubleshooting, helpdesk management, and manufacturing IT environments. Key Responsibilities:- Oversee the maintenance, configuration, and reliable operation of the ERP system.- Collaborate with departments to identify ERP requirements, implement solutions, and optimize system performance.- Manage system upgrades, patches, and troubleshooting to ensure minimal disruption to operations.- Address and resolve IT incidents, escalating complex issues as necessary.- Maintain a ticketing system to track, prioritize, and report on support requests.- Monitor and maintain the company’s IT infrastructure, including servers, networks, and hardware.- Ensure cybersecurity measures are in place to protect company data and systems. - Align IT strategies with the company’s business objectives and manufacturing processes.- Collaborate with production teams to ensure IT systems support manufacturing workflows and processes.- Manage and troubleshoot technology related to production equipment and systems.

Desktop Support Analyst JOB SUMMARY: The IT Support Specialist will work directly with the Associate Director of Information Technology and support them in daily tasks, repairs, maintenance of systems, and diagnosis of problems that arise with computers and machines. JOB RESPONSIBILITIES:  Assists Associate Director of Information Technology Department with prioritizing funds based on primary department projects and company IT requirements.  Maintaining efficient relationships with other department heads to determine their technological needs.  Responsible for all repair and installation requests.  Monitoring inventory of available hardware devices or computer accessories to assess purchasing needs for the Associate Director of Information Technology.  Creating long-term schedules to determine when to update company computer systems and cybersecurity measures.  Researching new business technologies and IT software to strengthen the organization's computer systems.  Creating surveys to gauge company employee IT needs and questions.  Drafting informational documents to help company employees troubleshoot standard computer problems and navigate recent program updates.  Assisting Associate Director of Information Technology with complex installations or repairs.  At the direction of the Associate Director of Information Technology, implement new software programs and computer technologies that support organizational goals and objectives.  All other duties as assigned. KEY RELATIONSHIPS:  Reports to the Associate Director of Information Technology.  Establishes and maintains strong working relationships with all company personnel.  Communicates well with others. EXCELLENCE IN THIS POSITION: Excellence in this position includes ability to:  Identify and resolve or route issues in a highly organized fashion.  Enter data quickly and accurately.  Exhibit a high level of written and verbal communication skills.  Exhibit a professional demeanor at the job.  Be a flexible, service-oriented team player. SKILL REQUIREMENTS:  Excellent technical skills, including analytical skills and advanced computer skills.  Disaster recovery skills.  Strong writing skills.  Customer support and interpersonal skills.  Knowledge of hardware, software, networks, and systems.  Troubleshooting and problem-solving abilities.  Communication and customer service skills. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands and fingers, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds. Vision abilities required by this job include close vision, and ability to adjust focus. EDUCATION AND/OR EXPERIENCE:  Collaboration across organizations: 1 year (Preferred)  IT support: 3 years (Preferred)  Software troubleshooting: 3 years (Required)

Compliance Officer We are offering an exciting opportunity for a Compliance Officer in Nashua, New Hampshire. In this role, you will primarily focus on overseeing the implementation of civil rights requirements in line with Federal, State, and local regulations. This position is integral to ensuring a non-discriminatory environment for all individuals, regardless of sex, race, creed, religion, color, national origin, experienced or military status, sexual orientation, gender expression or identity, or disability. This is a great opportunity for someone fresh out of law school who might not want to be an attorney! Role: Compliance CoordinatorSalary: $100,000 - $120,000 + great benefits!Hours: 8:00am - 3:30pm Responsibilities:• Oversee the implementation of civil rights requirements at a high level.• Develop strategies to prevent discriminatory practices and harassment.• Ensure compliance with Federal, State, and local civil rights regulations.• Act as the primary point of contact for Title IX coordination within the company.• Implement measures to prevent discrimination on various grounds including sex, race, creed, religion, color, national origin, experienced or military status, sexual orientation, gender expression or identity, or disability.• Monitor and assess the effectiveness of implemented strategies and make necessary adjustments.• Handle inquiries and complaints related to civil rights and discrimination.• Maintain comprehensive records of all activities related to civil rights compliance.• Continuously update knowledge and understanding of civil rights and discrimination laws.

Product Support Specialist We are a company in the IT Consulting sector, located in the United States, and are seeking a Product Support Specialist to join our team. In this role, you will be the primary point of contact for our customers, helping them with any issues or inquiries they may have about our software and hardware products. You will also be responsible for maintaining accurate customer records, processing customer applications, and monitoring customer accounts. Responsibilities• Serve as the main point of contact for customer inquiries, providing detail oriented and courteous support• Assist customers with the functionalities of our software and hardware products, answering any questions they may have• Perform Tier I remote troubleshooting services, such as reviewing monitored device configurations and explaining what certain alarms indicate• Utilize remote software to access both customer and internal hardware• Work with Developers and other teams to resolve technical issues• Contribute to the Knowledgebase

SAP Basis Manager We are offering a permanent employment opportunity for a SAP Basis Manager who will play an integral part in our team, based in Woburn, Massachusetts. As a SAP Basis Manager, you will be primarily responsible for supporting our current ECC 6.0 environment and leading the migration to S/4HANA, while providing ongoing support for manufacturing operations across multiple locations. Responsibilities: • Lead the planning and execution of the S/4HANA migration project. • Provide expert-level support for the current ECC 6.0 environment. • Conduct comprehensive AS-IS to TO-BE assessments for the system transformation. • Collaborate with the project team on the S/4HANA migration planning and execution. • Perform system administration tasks, including performance tuning and troubleshooting. • Document requirements that can be transferred to the S/4HANA environment. • Maintain the ability to quickly adapt and ensure accuracy in a fast-paced environment. • Be accessible and on-call as needed to support global operations. • Maintain strong communication and collaboration skills to work effectively with the team. • Gather and document requirements that can be transferred to the S/4HANA environment.

Senior Technical Accountant My client, a very stable Publicly Traded company is looking to hire a Senior Technical Accountant to join the team. The Senior Technical Accountant will report to the Technical Accounting Manager and handle all things that relate to Technical Accounting for the company. Compensation for this position is $90-115K + 10-20% Bonus. This company has been growing for many years, offers the MOST growth potential in this area, has excellent benefits, a great work life balance, has excellent mentors, a great culture and a whole lot more! If interested in hearing more, please email your resume to matthew.katz@roberthalf or message me on Linkedin ASAP. Thank you!

Tax Director - start up CPA firm! Unique situation!! Tax Director / CPA FirmBoston Area / Hybrid $200k++ Newly-created role within a newly-created professional services firm providing full audit and tax work. Established (and growing) set of clients for this CPA firm. Very stable situation. Really zero risk. Great opportunity to join a growing firm with a fresh and employee-friendly culture from the get-go!! If you have 10+ years within public accounting with a focus on corporate tax services, this is a place you should consider. The firm has an established client base, so you will not be expected to do business development as a major part of the job. The key will be to provide key leadership to the developing team of managers, seniors and staff while maintaining a high level of client service. Excellent compensation, time off and benefits, as well as nice restrictions on peak busy season hours (< 55) for everyone. Above market compensation salary range $175-225k+, plus bonus...Comp will be based on experience.

Tech Application Support - Advanced Acts as primary support for operational business systems and/or for the systems development and programming areas to assure the integrity stability and availability of these environments. Assures compliance to production standards responsible for the identification isolation and resolution of all production problems.Essential Functions:<ul><li>Perform frontline technical support as part of a global team to deliver exemplary customer service to CRDs SaaS Operations clients.</li><li>Coordinate with clients internal Charles River colleagues and CRD vendors to investigate troubleshoot and resolve client-reported problems or issues detected by CRDs automation tools.</li><li>Follow departmental procedures to ensure timely high quality delivery of service to Charles River global SaaS Operations clients and help ensure a five 9s level of service availability.</li><li>Escalate and track issues which exceed the scope of the frontline support capability.</li><li>Ensure all internal SaaS Operations tracking systems and documentation are accurate and current.</li><li>Provide periodic off-hours support.</li></ul>

Sr. Internal Auditor - NoTravel Sr Internal Auditor - No travel! Senior Internal Auditor<ul><li>No travel.</li><li>Up to $120k plus bonus and amazing benefits and work life</li><li>2-3 days on site.</li><li>NOTE: You must reside in the Boston Area</li></ul> Our client, a renowned financial organization, is looking to add to their elite Internal Audit team due to an internal promotion. (You do not need financial industry experience, however, prior IA experience is a must.) The key requirement is prior Internal Audit exp. The Audit team is comprised of some amazing IA professionals. Many have numerous years within the org, so there are some great mentors here. The organization is on the cutting edge with respect to capital markets, so it's a very progressive environment to be in. The Role is seen as a Senior by title, but does perform at a Manager type level, being the key project manager on some complex and interesting audit engagements internally. You will oversee junior staff for any projects that occur, so having good leaderships and project management skills is key for success. There will be a focus on operational audits, so you will gain some valuable insight and relationships internally! The IA team here is seen as partners to the org, vs compliance or police! The IA insights are very-much welcomed. Duties will include:<ul><li>Planning, executing and assuring successful completion of audits.</li><li>Reviewing and identifying areas of impact, providing recommendations.</li><li>Evaluation of risks and controls within financial and operational areas.</li><li>Evaluation of efficiencies and effectiveness with the various areas of focus.</li><li>Work closely with org leadership on process improvement, objectives, both short-term and long-term.</li><li>Preparing of clear work papers and eventual conclusions / written reports to audits.</li><li>Evaluation of staff.</li></ul>

Technical Applications Support - Advanced Responsibilities:• Ensure the integrity, stability, and availability of business systems by providing primary support.• Consistently monitor and manage customer accounts, taking appropriate actions as necessary.• Address and resolve production problems, ensuring minimal disruption to operations.• Strictly adhere to and enforce production standards within the organization.• Effectively process customer credit applications in a timely and accurate manner.• Maintain detailed and up-to-date customer credit records.• Handle customer inquiries, providing accurate and helpful information.• Learn and adapt to new skills as required by the role.• Utilize technical acumen to support operational business systems.• Work collaboratively with the programming and systems development teams to enhance system efficiency.