11 results for Entry Level Help Desk Support in Manchester, NH

Help Desk Analyst II We are offering a long term contract employment opportunity for a Help Desk Analyst II in our Detail Oriented Services team based in Woburn, Massachusetts. As a Help Desk Analyst II, you will provide accurate and courteous support to our internal customers. Your responsibilities will include systematically answering phone calls, responding to emails, conducting online chats, and providing face-to-face desk-side support. You will also be responsible for using technical troubleshooting skills to resolve technical incidents, requests, and problems. Responsibilities: • Offer clear and prompt technical support to internal customers, both online and face-to-face • Utilize technical troubleshooting skills to effectively solve technical incidents, requests, and problems • Handle phone calls and voicemails professionally and efficiently • Respond to emails in a timely manner, ensuring accurate and courteous communication • Document each customer interaction in detail, working within various computer applications • Contribute to a work environment focused on continuously improving the overall success of the department • Manage and maintain accurate customer credit records • Process customer credit applications with accuracy and efficiency • Monitor customer accounts and take appropriate action when necessary • Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments to aid in your responsibilities.

IT Manager We are seeking a proactive and experienced IT Manager for our manufacturing client. This role focuses on managing ERP systems, providing helpdesk support, and ensuring seamless IT operations to support business objectives. The ideal candidate will have a strong background in ERP systems and troubleshooting, helpdesk management, and manufacturing IT environments. Key Responsibilities:- Oversee the maintenance, configuration, and reliable operation of the ERP system.- Collaborate with departments to identify ERP requirements, implement solutions, and optimize system performance.- Manage system upgrades, patches, and troubleshooting to ensure minimal disruption to operations.- Address and resolve IT incidents, escalating complex issues as necessary.- Maintain a ticketing system to track, prioritize, and report on support requests.- Monitor and maintain the company’s IT infrastructure, including servers, networks, and hardware.- Ensure cybersecurity measures are in place to protect company data and systems. - Align IT strategies with the company’s business objectives and manufacturing processes.- Collaborate with production teams to ensure IT systems support manufacturing workflows and processes.- Manage and troubleshoot technology related to production equipment and systems.

Business Analyst We are offering a permanent employment opportunity for a Business Analyst in Newburyport, Massachusetts. As a Business Analyst, you will be tasked with understanding and utilizing various ERP systems to maintain operational efficiency within the organization. You will also be responsible for joining a restructuring team and assisting them in their tasks. Responsibilities: • Utilize your ERP experience to examine and comprehend sales orders. • Actively participate in the restructuring of the team following the departure of a senior member. • Assist in the utilization of multiple ERP systems, including but not limited to, Aumatica and Epicor. • Ensure the efficient and effective use of the remaining 6 active ERP systems after sunsetting one. • Adapt and learn quickly in a changing environment, as the search for this role is urgent. • Leverage your help desk experience to assist in various tasks within the organization. • Employ your skills in Cloud ERP, SSRS, mSQL, Epicor, and Acumatica to boost productivity. • Provide assistance and support to entry level members, as they are considered a good fit for the team.

Desktop Support Analyst JOB SUMMARY: The IT Support Specialist will work directly with the Associate Director of Information Technology and support them in daily tasks, repairs, maintenance of systems, and diagnosis of problems that arise with computers and machines. JOB RESPONSIBILITIES:  Assists Associate Director of Information Technology Department with prioritizing funds based on primary department projects and company IT requirements.  Maintaining efficient relationships with other department heads to determine their technological needs.  Responsible for all repair and installation requests.  Monitoring inventory of available hardware devices or computer accessories to assess purchasing needs for the Associate Director of Information Technology.  Creating long-term schedules to determine when to update company computer systems and cybersecurity measures.  Researching new business technologies and IT software to strengthen the organization's computer systems.  Creating surveys to gauge company employee IT needs and questions.  Drafting informational documents to help company employees troubleshoot standard computer problems and navigate recent program updates.  Assisting Associate Director of Information Technology with complex installations or repairs.  At the direction of the Associate Director of Information Technology, implement new software programs and computer technologies that support organizational goals and objectives.  All other duties as assigned. KEY RELATIONSHIPS:  Reports to the Associate Director of Information Technology.  Establishes and maintains strong working relationships with all company personnel.  Communicates well with others. EXCELLENCE IN THIS POSITION: Excellence in this position includes ability to:  Identify and resolve or route issues in a highly organized fashion.  Enter data quickly and accurately.  Exhibit a high level of written and verbal communication skills.  Exhibit a professional demeanor at the job.  Be a flexible, service-oriented team player. SKILL REQUIREMENTS:  Excellent technical skills, including analytical skills and advanced computer skills.  Disaster recovery skills.  Strong writing skills.  Customer support and interpersonal skills.  Knowledge of hardware, software, networks, and systems.  Troubleshooting and problem-solving abilities.  Communication and customer service skills. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands and fingers, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds. Vision abilities required by this job include close vision, and ability to adjust focus. EDUCATION AND/OR EXPERIENCE:  Collaboration across organizations: 1 year (Preferred)  IT support: 3 years (Preferred)  Software troubleshooting: 3 years (Required)

Full Desk IT Recruiter Join the Robert Half Technology Permanent Placement team as a Boston based (3x per week in the Boston office) Full-Time Full Desk IT Recruiter, where you’ll be a key player in our mission to connect top-tier IT professionals with Boston-based businesses. This is a full desk recruiting role that combines sourcing and recruiting IT talent with client-facing sales responsibilities. The ideal candidate thrives in a fast-paced, hybrid work environment, enjoys building relationships, and brings a passion for finding solutions for both candidates and clients. Responsibilities:As an Full Desk Technology Recruiter, you will:Talent Acquisition & Recruitment (50% of role):<ul><li>Source Candidates: Identify and attract highly skilled IT professionals using job boards, professional networks, referrals, and Robert Half Technology’s proprietary tools </li><li>Candidate Engagement: Assess candidates' technical skills, experience, and cultural fit through interviews and skill evaluations.</li><li>Support Candidate Lifecycle: Guide candidates through the interview process, negotiate offers, and ensure a smooth hiring experience </li><li>Build Talent Pipelines: Maintain relationships with IT professionals to ensure a strong talent pool for client needs.</li></ul>Business Development & Client Sales (50% of role):<ul><li>Client Acquisition: Identify potential clients through outbound sales calls, meetings, and networking events. Build relationships with hiring managers, HR teams, and leadership to understand their hiring needs.</li><li>Job Order Fulfillment: Develop detailed job descriptions with clients and propose recruitment strategies to fill their open roles quickly and efficiently.</li><li>Account Management: Serve as a trusted advisor to your client portfolio, helping them solve workforce challenges with Robert Half’s IT staffing solutions </li></ul>

Tech Application Support - Advanced Acts as primary support for operational business systems and/or for the systems development and programming areas to assure the integrity stability and availability of these environments. Assures compliance to production standards responsible for the identification isolation and resolution of all production problems.Essential Functions:<ul><li>Perform frontline technical support as part of a global team to deliver exemplary customer service to CRDs SaaS Operations clients.</li><li>Coordinate with clients internal Charles River colleagues and CRD vendors to investigate troubleshoot and resolve client-reported problems or issues detected by CRDs automation tools.</li><li>Follow departmental procedures to ensure timely high quality delivery of service to Charles River global SaaS Operations clients and help ensure a five 9s level of service availability.</li><li>Escalate and track issues which exceed the scope of the frontline support capability.</li><li>Ensure all internal SaaS Operations tracking systems and documentation are accurate and current.</li><li>Provide periodic off-hours support.</li></ul>

Product Support Specialist We are a company in the IT Consulting sector, located in the United States, and are seeking a Product Support Specialist to join our team. In this role, you will be the primary point of contact for our customers, helping them with any issues or inquiries they may have about our software and hardware products. You will also be responsible for maintaining accurate customer records, processing customer applications, and monitoring customer accounts. Responsibilities• Serve as the main point of contact for customer inquiries, providing detail oriented and courteous support• Assist customers with the functionalities of our software and hardware products, answering any questions they may have• Perform Tier I remote troubleshooting services, such as reviewing monitored device configurations and explaining what certain alarms indicate• Utilize remote software to access both customer and internal hardware• Work with Developers and other teams to resolve technical issues• Contribute to the Knowledgebase

SAP Basis Manager We are offering a permanent employment opportunity for a SAP Basis Manager who will play an integral part in our team, based in Woburn, Massachusetts. As a SAP Basis Manager, you will be primarily responsible for supporting our current ECC 6.0 environment and leading the migration to S/4HANA, while providing ongoing support for manufacturing operations across multiple locations. Responsibilities: • Lead the planning and execution of the S/4HANA migration project. • Provide expert-level support for the current ECC 6.0 environment. • Conduct comprehensive AS-IS to TO-BE assessments for the system transformation. • Collaborate with the project team on the S/4HANA migration planning and execution. • Perform system administration tasks, including performance tuning and troubleshooting. • Document requirements that can be transferred to the S/4HANA environment. • Maintain the ability to quickly adapt and ensure accuracy in a fast-paced environment. • Be accessible and on-call as needed to support global operations. • Maintain strong communication and collaboration skills to work effectively with the team. • Gather and document requirements that can be transferred to the S/4HANA environment.

Technical Applications Support - Advanced Responsibilities:• Ensure the integrity, stability, and availability of business systems by providing primary support.• Consistently monitor and manage customer accounts, taking appropriate actions as necessary.• Address and resolve production problems, ensuring minimal disruption to operations.• Strictly adhere to and enforce production standards within the organization.• Effectively process customer credit applications in a timely and accurate manner.• Maintain detailed and up-to-date customer credit records.• Handle customer inquiries, providing accurate and helpful information.• Learn and adapt to new skills as required by the role.• Utilize technical acumen to support operational business systems.• Work collaboratively with the programming and systems development teams to enhance system efficiency.

Finance Director For consideration, please reach out to Jennifer Lavoie as soon as possible, ensure to include your most current resume when you apply. Connect with me on LinkedIn at Jennifer Lavoie! If you currently work with a recruiter from Robert Half Finance & Accounting recruiter, please contact them directly. We are in search of a Controller to join our client's team. The successful Controller candidate will be responsible for executing high-level business and financial analysis that will aid management in crucial business decisions. They will also handle day-to-day tasks in Finance and Accounting and lead strategic initiatives. This Controller role will be a blended hands on and strategic role managing a small team!!! Responsibilities: • Oversee the Finance department operations, setting objectives and goals for the team• Conduct high-level business and financial analysis to assist in critical business decisions• Manage the process of monthly closing and devise strategies to reduce the time taken for the same• Prepare and present financial statements including P& L and balance sheets to the management• Forecast future financial trends and develop strategies to minimize financial risk• Collaborate with CPA firm to ensure effective monitoring of the company's finances• Supervise journal entry preparation and account reconciliations• Implement cost accounting practices in setting standard costs for all products• Handle transactions related to inventory, A/P, A/R, and payroll• Compile key business metrics and report them to management monthly• Prepare return on investments (ROI) for significant capital investments• Lead the annual budgeting and capital planning process• Develop and implement process for product costing• Create policies and procedures for the accounting department• Utilize skills in budget processes, cost accounting, financial statement preparation, month-end close, and forecasting Anyone interested in this opportunity, should send your resume in today, this client is looking to move quickly with their hire!!!

Medical Customer Service Rep We are in search of a Medical Customer Service Rep to join our team in Windham, New Hampshire. As part of our team, you'll be handling customer queries, processing applications, and ensuring accurate record keeping. You'll be working in a fast-paced, dynamic environment and will be instrumental in maintaining the smooth operation of our customer service function. Responsibilities• Efficiently manage inbound customer calls, expecting around 40-50 per day.• Accurately process customer applications related to medical services.• Maintain up-to-date and accurate customer records.• Rename and manage e-faxes as part of the daily operations.• Assist in scheduling appointments, ensuring a seamless process for customers.• Utilize your familiarity with medical terminology to assist in customer interactions.• Ensure appropriate action is taken on customer accounts as needed.• Conduct data entry tasks with a focus on accuracy and speed.• Utilize EMR systems such as Abbadox, Allscripts, Cerner, Meditech, Epic, eClinicalWorks, Athenahealth for efficient service delivery.