10 results for Desktop Support And Help Desk Analysts in Manchester, NH

Help Desk Analyst II We are offering a long term contract employment opportunity for a Help Desk Analyst II in our Detail Oriented Services team based in Woburn, Massachusetts. As a Help Desk Analyst II, you will provide accurate and courteous support to our internal customers. Your responsibilities will include systematically answering phone calls, responding to emails, conducting online chats, and providing face-to-face desk-side support. You will also be responsible for using technical troubleshooting skills to resolve technical incidents, requests, and problems. Responsibilities: • Offer clear and prompt technical support to internal customers, both online and face-to-face • Utilize technical troubleshooting skills to effectively solve technical incidents, requests, and problems • Handle phone calls and voicemails professionally and efficiently • Respond to emails in a timely manner, ensuring accurate and courteous communication • Document each customer interaction in detail, working within various computer applications • Contribute to a work environment focused on continuously improving the overall success of the department • Manage and maintain accurate customer credit records • Process customer credit applications with accuracy and efficiency • Monitor customer accounts and take appropriate action when necessary • Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments to aid in your responsibilities.

Desktop Support Analyst JOB SUMMARY: The IT Support Specialist will work directly with the Associate Director of Information Technology and support them in daily tasks, repairs, maintenance of systems, and diagnosis of problems that arise with computers and machines. JOB RESPONSIBILITIES:  Assists Associate Director of Information Technology Department with prioritizing funds based on primary department projects and company IT requirements.  Maintaining efficient relationships with other department heads to determine their technological needs.  Responsible for all repair and installation requests.  Monitoring inventory of available hardware devices or computer accessories to assess purchasing needs for the Associate Director of Information Technology.  Creating long-term schedules to determine when to update company computer systems and cybersecurity measures.  Researching new business technologies and IT software to strengthen the organization's computer systems.  Creating surveys to gauge company employee IT needs and questions.  Drafting informational documents to help company employees troubleshoot standard computer problems and navigate recent program updates.  Assisting Associate Director of Information Technology with complex installations or repairs.  At the direction of the Associate Director of Information Technology, implement new software programs and computer technologies that support organizational goals and objectives.  All other duties as assigned. KEY RELATIONSHIPS:  Reports to the Associate Director of Information Technology.  Establishes and maintains strong working relationships with all company personnel.  Communicates well with others. EXCELLENCE IN THIS POSITION: Excellence in this position includes ability to:  Identify and resolve or route issues in a highly organized fashion.  Enter data quickly and accurately.  Exhibit a high level of written and verbal communication skills.  Exhibit a professional demeanor at the job.  Be a flexible, service-oriented team player. SKILL REQUIREMENTS:  Excellent technical skills, including analytical skills and advanced computer skills.  Disaster recovery skills.  Strong writing skills.  Customer support and interpersonal skills.  Knowledge of hardware, software, networks, and systems.  Troubleshooting and problem-solving abilities.  Communication and customer service skills. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands and fingers, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds. Vision abilities required by this job include close vision, and ability to adjust focus. EDUCATION AND/OR EXPERIENCE:  Collaboration across organizations: 1 year (Preferred)  IT support: 3 years (Preferred)  Software troubleshooting: 3 years (Required)

IT Manager We are seeking a proactive and experienced IT Manager for our manufacturing client. This role focuses on managing ERP systems, providing helpdesk support, and ensuring seamless IT operations to support business objectives. The ideal candidate will have a strong background in ERP systems and troubleshooting, helpdesk management, and manufacturing IT environments. Key Responsibilities:- Oversee the maintenance, configuration, and reliable operation of the ERP system.- Collaborate with departments to identify ERP requirements, implement solutions, and optimize system performance.- Manage system upgrades, patches, and troubleshooting to ensure minimal disruption to operations.- Address and resolve IT incidents, escalating complex issues as necessary.- Maintain a ticketing system to track, prioritize, and report on support requests.- Monitor and maintain the company’s IT infrastructure, including servers, networks, and hardware.- Ensure cybersecurity measures are in place to protect company data and systems. - Align IT strategies with the company’s business objectives and manufacturing processes.- Collaborate with production teams to ensure IT systems support manufacturing workflows and processes.- Manage and troubleshoot technology related to production equipment and systems.

Tech Application Support - Advanced Acts as primary support for operational business systems and/or for the systems development and programming areas to assure the integrity stability and availability of these environments. Assures compliance to production standards responsible for the identification isolation and resolution of all production problems.Essential Functions:<ul><li>Perform frontline technical support as part of a global team to deliver exemplary customer service to CRDs SaaS Operations clients.</li><li>Coordinate with clients internal Charles River colleagues and CRD vendors to investigate troubleshoot and resolve client-reported problems or issues detected by CRDs automation tools.</li><li>Follow departmental procedures to ensure timely high quality delivery of service to Charles River global SaaS Operations clients and help ensure a five 9s level of service availability.</li><li>Escalate and track issues which exceed the scope of the frontline support capability.</li><li>Ensure all internal SaaS Operations tracking systems and documentation are accurate and current.</li><li>Provide periodic off-hours support.</li></ul>

Product Support Specialist We are a company in the IT Consulting sector, located in the United States, and are seeking a Product Support Specialist to join our team. In this role, you will be the primary point of contact for our customers, helping them with any issues or inquiries they may have about our software and hardware products. You will also be responsible for maintaining accurate customer records, processing customer applications, and monitoring customer accounts. Responsibilities• Serve as the main point of contact for customer inquiries, providing detail oriented and courteous support• Assist customers with the functionalities of our software and hardware products, answering any questions they may have• Perform Tier I remote troubleshooting services, such as reviewing monitored device configurations and explaining what certain alarms indicate• Utilize remote software to access both customer and internal hardware• Work with Developers and other teams to resolve technical issues• Contribute to the Knowledgebase

Technical Applications Support - Advanced Responsibilities:• Ensure the integrity, stability, and availability of business systems by providing primary support.• Consistently monitor and manage customer accounts, taking appropriate actions as necessary.• Address and resolve production problems, ensuring minimal disruption to operations.• Strictly adhere to and enforce production standards within the organization.• Effectively process customer credit applications in a timely and accurate manner.• Maintain detailed and up-to-date customer credit records.• Handle customer inquiries, providing accurate and helpful information.• Learn and adapt to new skills as required by the role.• Utilize technical acumen to support operational business systems.• Work collaboratively with the programming and systems development teams to enhance system efficiency.

SAP Basis Manager We are offering a permanent employment opportunity for a SAP Basis Manager who will play an integral part in our team, based in Woburn, Massachusetts. As a SAP Basis Manager, you will be primarily responsible for supporting our current ECC 6.0 environment and leading the migration to S/4HANA, while providing ongoing support for manufacturing operations across multiple locations. Responsibilities: • Lead the planning and execution of the S/4HANA migration project. • Provide expert-level support for the current ECC 6.0 environment. • Conduct comprehensive AS-IS to TO-BE assessments for the system transformation. • Collaborate with the project team on the S/4HANA migration planning and execution. • Perform system administration tasks, including performance tuning and troubleshooting. • Document requirements that can be transferred to the S/4HANA environment. • Maintain the ability to quickly adapt and ensure accuracy in a fast-paced environment. • Be accessible and on-call as needed to support global operations. • Maintain strong communication and collaboration skills to work effectively with the team. • Gather and document requirements that can be transferred to the S/4HANA environment.

Cloud API Developer This job is 5 days a week onsite just north of Boston. You must live in MA or NH and be willing to work onsite 5x per week in order to be considered. Job Description: Senior API Developer (Cloud ERP Integration) Position Overview:We are seeking a highly skilled and experienced Senior API Developer to lead the integration of our cloud-based ERP systems via robust and scalable Restful APIs. This is a critical role within our organization where you will be the primary authority for all cloud integration and development efforts. As a Senior API Developer, you will play a pivotal role in ensuring seamless communication between diverse systems while leveraging your expertise to create innovative solutions that drive business continuity and efficiency. Key Responsibilities:<ul><li>API Development and Integration: Design, develop, and maintain Restful APIs to enable seamless communication between various cloud-based ERP systems, ensuring high performance, scalability, and reliability.</li><li>System Architecture and Design: Collaborate with stakeholders to assess business needs, define integration requirements, and design comprehensive API-driven solutions to meet those needs.</li><li>Cloud Integration: Serve as the in-house expert in integrating diverse cloud platforms, leveraging APIs, web services, and data flows to streamline business operations.</li><li>Data Management: Work extensively with JSON (JavaScript Object Notation) to structure, transmit, and interpret data between systems.</li><li>Development and Scripting: Use programming languages such as Python (or equivalent experience in other languages) to customize API solutions and enhance system functionality.</li><li>Documentation: Create and maintain detailed technical documentation for all APIs and system integrations, including use cases, workflows, and troubleshooting guidelines.</li><li>Mentoring and Leadership: Lead and mentor junior developers, sharing best practices and fostering a culture of continuous learning within the development team.</li><li>Problem-Solving & Quality Assurance: Investigate API-related issues, debug code, and implement solutions to resolve connectivity and performance challenges. Maintain a strong focus on quality assurance to deliver error-free integrations.</li><li>Collaboration: Partner with IT teams, business analysts, and external vendors to understand workflows and assess how APIs can better support business requirements.</li></ul>

Salesforce Implementation Project Manager Sr. Salesforce Implementation Project Manager / Business Systems Analyst Hybrid onsite 2-3 days a week just outside of Boston. There is no chance this role becomes fully remote, you must live a commutable distance from Boston. The team would like someone who can interface face to face in-person with the business and technology teams at least 2-3 times per week. About the RoleWe are seeking a highly skilled Salesforce Business Systems Analyst (BSA) / Project Manager to join our dynamic team of 40 professionals, which consists of 9 full-time employees and many contractors. The primary focus of this role is to serve as the Salesforce expert for the organization, acting as a liaison between business users and the development team. You will gather business requirements, translate them into actionable items for developers, and ensure the successful delivery of Salesforce solutions.This role is critical for supporting various departments across the organization that utilize different Salesforce modules, with a current focus on Service Cloud and Experience Cloud. The ideal candidate will possess a deep understanding of Salesforce, excellent project management skills, and the ability to collaborate effectively with both technical and non-technical stakeholders. Responsibilities:<ul><li>Serve as the organization's Salesforce expert with a focus on Service Cloud and Experience Cloud (preferred but not mandatory).</li><li>Facilitate conversations with business users to gather and document requirements, ensuring clarity and alignment between stakeholders.</li><li>Work directly with developers to translate requirements into actionable user stories for sprints, ensuring goals and priorities are well-defined and met within deadlines.</li><li>Manage and oversee multiple Salesforce-related projects simultaneously, ensuring successful execution from initiation to delivery without people-management responsibilities.</li><li>Act as a trusted advisor to the business by understanding their struggles and identifying Salesforce-based solutions to drive impact and efficiency.</li><li>Provide training or user support when necessary, ensuring the seamless adoption of solutions.</li><li>Collaborate with internal teams to prioritize, strategize, and align project objectives with organizational goals.</li><li>Ensure standard practices for no-code Salesforce development are followed, aligning with existing framework and solutions.</li></ul>

Senior Application Support Analyst We are offering an exciting opportunity for a Senior Application Support Analyst to join our team. The role involves supporting our property management and accounting software, MRI. While the position is fully remote, we have a preference for candidates from New England. Responsibilities • Utilize your strong Excel and SQL skills to optimize our processes • Analyze and resolve customer inquiries promptly and effectively • Ensure the accurate and efficient processing of customer credit applications • Monitor customer accounts and take appropriate action when necessary • Maintain comprehensive and accurate customer credit records • Leverage your knowledge of Excel VBA to enhance the functionality of our systems • Support and manage the MRI Software for optimal performance.