9 results for Client Service Representative in Manchester, NH

Medical Customer Service Rep We are in search of a Medical Customer Service Rep to join our team in Windham, New Hampshire. As part of our team, you'll be handling customer queries, processing applications, and ensuring accurate record keeping. You'll be working in a fast-paced, dynamic environment and will be instrumental in maintaining the smooth operation of our customer service function. Responsibilities• Efficiently manage inbound customer calls, expecting around 40-50 per day.• Accurately process customer applications related to medical services.• Maintain up-to-date and accurate customer records.• Rename and manage e-faxes as part of the daily operations.• Assist in scheduling appointments, ensuring a seamless process for customers.• Utilize your familiarity with medical terminology to assist in customer interactions.• Ensure appropriate action is taken on customer accounts as needed.• Conduct data entry tasks with a focus on accuracy and speed.• Utilize EMR systems such as Abbadox, Allscripts, Cerner, Meditech, Epic, eClinicalWorks, Athenahealth for efficient service delivery.

Customer Experience Specialist We are seeking a dedicated Customer Experience Specialist to join our team in the industry located in Nashua, New Hampshire. As a Customer Experience Specialist, your role will involve managing customer requests, maintaining comprehensive customer records, and addressing customer inquiries. This role offers a contract to permanent employment opportunity. Responsibilities: • Respond to inbound calls and assist customers with their queries • Process customer orders received from the B2B department • Use CRM to keep accurate and updated customer records • Efficiently handle back office administrative tasks • Effectively manage billing functions and backorders • Ensure all customer interactions are properly documented • Collaborate with other team members to enhance customer experience • Identify and report any customer issues or complaints to the supervisor • Continually strive to improve customer service processes and procedures • Keep customer information confidential in accordance with company policy.

Desktop Support Analyst JOB SUMMARY: The IT Support Specialist will work directly with the Associate Director of Information Technology and support them in daily tasks, repairs, maintenance of systems, and diagnosis of problems that arise with computers and machines. JOB RESPONSIBILITIES:  Assists Associate Director of Information Technology Department with prioritizing funds based on primary department projects and company IT requirements.  Maintaining efficient relationships with other department heads to determine their technological needs.  Responsible for all repair and installation requests.  Monitoring inventory of available hardware devices or computer accessories to assess purchasing needs for the Associate Director of Information Technology.  Creating long-term schedules to determine when to update company computer systems and cybersecurity measures.  Researching new business technologies and IT software to strengthen the organization's computer systems.  Creating surveys to gauge company employee IT needs and questions.  Drafting informational documents to help company employees troubleshoot standard computer problems and navigate recent program updates.  Assisting Associate Director of Information Technology with complex installations or repairs.  At the direction of the Associate Director of Information Technology, implement new software programs and computer technologies that support organizational goals and objectives.  All other duties as assigned. KEY RELATIONSHIPS:  Reports to the Associate Director of Information Technology.  Establishes and maintains strong working relationships with all company personnel.  Communicates well with others. EXCELLENCE IN THIS POSITION: Excellence in this position includes ability to:  Identify and resolve or route issues in a highly organized fashion.  Enter data quickly and accurately.  Exhibit a high level of written and verbal communication skills.  Exhibit a professional demeanor at the job.  Be a flexible, service-oriented team player. SKILL REQUIREMENTS:  Excellent technical skills, including analytical skills and advanced computer skills.  Disaster recovery skills.  Strong writing skills.  Customer support and interpersonal skills.  Knowledge of hardware, software, networks, and systems.  Troubleshooting and problem-solving abilities.  Communication and customer service skills. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands and fingers, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds. Vision abilities required by this job include close vision, and ability to adjust focus. EDUCATION AND/OR EXPERIENCE:  Collaboration across organizations: 1 year (Preferred)  IT support: 3 years (Preferred)  Software troubleshooting: 3 years (Required)

Office Services Associate We are offering a short term contract employment opportunity for an Office Services Associate in Boston, Massachusetts. This role operates within the Financial Services industry and requires the successful candidate to perform a variety of office and customer service tasks. As an Office Services Associate, you will be rotating between multiple offices, handling mail, assisting with reprographics, and potentially covering light reception duties. Responsibilities: • Ensuring the smooth operation of office functions • Handling and sorting incoming mail, with a focus on confidentiality and accuracy • Assisting with reprographic duties, including multifunction and binding tasks • Providing light receptionist duties when required, including managing multi-line phone systems and transferring calls • Assisting with the setup and cleanup of catering for office events • Stocking office pantries and ensuring a clean and organized workspace • Moving and arranging office furniture as required • Providing excellent customer service by answering queries and resolving issues • Assisting with warehouse management and deliveries • Utilizing digital tools for efficient communication and record-keeping • Demonstrating strong organizational skills in all tasks.

Receptionist We are offering a short term contract employment opportunity in the Detail Oriented Services industry, based in Marlborough, Massachusetts. We invite a Receptionist to join our team, where you will be entrusted with tasks that ensure smooth running of our front office operations. Responsibilities: • Greet and direct visitors in a detail oriented and friendly manner • Efficiently handle and direct incoming calls • Operate the buzzing system for visitors' entry • Register all visitors and create badges as per protocol • Inform internal employees about the arrival of visitors • Undertake data entry tasks to maintain accurate records • Deliver exceptional customer service, addressing inquiries and issues • Act as the face of our corporate office, maintaining detail oriented behavior at all times.

Receptionist We are offering a contract to hire employment opportunity for a Receptionist in Burlington, Massachusetts. As a key member of our team, your role will involve a variety of tasks including managing the front desk, administrative tasks, and handling direct phone calls. Responsibilities:• Oversee the front desk operations and ensure smooth functioning.• Handle receptionist duties, including greeting and directing clients upon their arrival.• Perform data entry tasks to maintain accurate records.• Execute administrative tasks to support office operations.• Manage incoming phone calls, routing them to the appropriate parties.• Maintain a detail oriented and welcoming environment for clients and visitors.

Front Desk Coordinator We are on the hunt for a Front Desk Coordinator based in Boston, Massachusetts, 02110, United States. As a Front Desk Coordinator, you will be a pivotal part of our operations, managing front desk activities, coordinating facility services, and organizing meetings and events. This role offers a short term contract employment opportunity. Responsibilities: • Oversee front desk operations to ensure smooth functioning. • Handle incoming calls and redirect them as necessary. • Coordinate and manage meetings and events, ensuring all logistics are in place. • Undertake facility service coordination, ensuring all aspects are managed effectively. • Maintain an organized workspace to facilitate efficient operations. • Use your 'Receptionist Duties' skills to enhance service delivery.

COO - Chief Operating Officer We are in search of a Chief Operating Officer (COO) to join our team in the manufacturing industry based in Leominster, Massachusetts. The COO will be tasked with overseeing all operational aspects of the plant, including compliance with Health & Safety, Environmental, and Quality Values, from order reception to timely delivery of products to customers. This role also includes financial management and profit & loss responsibility for the site, aligning with the division's EBITDA objectives. For immediate interview please contact Victor Muller at 508- 205 2136 Responsibilities: • Oversee the operational strategy, safe operations, operating performance, financial performance, capital deployment, growth initiatives, and day-to-day leadership of the plant.• Implement the operations strategy, organization structure, and processes within the plant.• Direct and coordinate operation activities, ensuring the development and implementation of efficient operations and cost-effective systems to meet the plant's current and future needs.• Handle the financial performance and profit & loss of the site, ensuring compliance with operational, financial, legal, and regulatory requirements.• Lead and manage employees, fostering an inclusive environment where individuals are valued, supported, and challenged to grow in a safe working environment.• Guide, direct, coach, and evaluate the work of the plant management team across operations, production, quality, health, and safety, finance, S& OP, and HR.• Promote a sustainable health and safety culture across the plant and implement division and group-wide programs and initiatives within the plant.• Design and deliver the operational efficiency plan for the maintenance and replacement of tools within the plant.• Drive operational excellence and efficiencies throughout the plant, ensuring KPIs benchmarks and targets are established and managed.• Lead all continuous improvement initiatives (5S, Kaizen, Productivity).• Oversee all plant capital development projects, ensuring thorough proposals, cost-effective procurement, and project success operationally and commercially.• Collaborate with the Supply chain function to support the implementation of the sales and operations planning processes (S& OP) for the plant.• Ensure price costing systems are developed for the sales team to ensure accuracy of pricing in the market.• Manage warehouse operations.• Provide regular, consistent, and transparent communication to all colleagues in the plant, the regional leadership team, and as required ELT members about business activities, potential threats, opportunities, and recommended actions.• Contribute to the development of short to mid-term plans for optimizing the organization, function, or sub-function and the talent required to execute strategies in the job area.• Handle regular performance reviews, manage attendance, disciplinary issues, and procedures as appropriate.• Participate as a member of the labor relations committee.• Uphold and model the company's values.

Collections Specialist We are partnering with a valued Robert Half client to find a skilled Credit & Collections Specialist to join their growing team. This role offers the opportunity to work collaboratively across departments to manage accounts, ensure timely collections, and build strong customer relationships. The position involves monitoring past-due accounts, running aging reports, coordinating with internal teams to resolve account discrepancies, and maintaining detailed customer notes and records. Responsibilities also include facilitating monthly video calls with territories, processing customer payments and credit applications, and drafting detail oriented correspondence to support effective communication. The ideal candidate will have at least three years of commercial credit and collections experience and be legally authorized to work in the United States. Preferred qualifications include administrative experience in the construction industry, proficiency in Microsoft Word and Excel and strong organizational and critical thinking skills. The ability to interpret purchase orders and contract documents is highly valued. For immediate consideration, please contact Dan Duggan at (508) 205-2126.