We are looking for a dedicated Customer Service Representative to join our team in Chicago, Illinois. This is a Contract to permanent employment opportunity, offering an excellent chance for professionals who value reliability and growth. The role involves providing exceptional support to credit union members through inbound calls, ensuring their needs are met with empathy and efficiency.<br><br>Responsibilities:<br>• Handle inbound calls from credit union members, addressing inquiries related to account balances, products, and services.<br>• Provide compassionate and patient assistance, especially to elderly members seeking detailed support.<br>• Utilize multiple software systems, including Symitaur, Amazon Connect, Smart Sheets, and Orpheus, to manage member accounts and inquiries effectively.<br>• Deliver accurate information about credit union offerings while maintaining professionalism and clarity.<br>• Collaborate with team members to resolve complex issues and escalate cases when necessary.<br>• Adhere to a structured training schedule, including orientation and advanced onboarding sessions.<br>• Maintain reliability in attendance and meet expectations for working two Saturdays per month.<br>• Apply strong communication skills to foster positive member experiences and loyalty.<br>• Stay updated on credit union products and services to enhance knowledge and service quality.
<p>We are looking for a dedicated Customer Service Representative to join our team in Chicago, Illinois near Elmwood Park. In this role, you will be responsible for delivering exceptional service to customers while maintaining strong relationships with internal teams and external stakeholders. The ideal candidate will thrive in a fast-paced environment and demonstrate a commitment to ensuring customer satisfaction through attentive communication and efficient problem-solving.</p><p><br></p><p>Compensation: $19-$22 per hour</p><p>7:00am-3:30pm or 7:30am-4:00pm</p><p>Onsite </p><p>Near elmwood park, and they have parking. </p><p>Benefits: Medical, Dental, Vision, 401k, PTO and Sick days</p><p><strong><em>Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster</em></strong></p><p><br></p><p>Responsibilities:</p><p>• Foster strong communication and collaboration with the outside sales team and other divisions to ensure seamless customer service.</p><p>• Build and maintain customer trust and satisfaction across all company locations.</p><p>• Respond to customer inquiries.</p><p>• Identify and implement process improvements.</p><p>• Collect and analyze customer information to consistently exceed their expectations.</p><p>• Provide accurate support in areas such as quotes, pricing, freight costs.</p><p>• Utilize company systems to create quotes and input orders.</p><p>• Update and verify customer account details.</p><p>• Balance company policies with customer needs, making decisions that benefit both parties and escalating issues to management when necessary.</p>
<p>We are looking for a skilled Spanish-Speaking Customer Service Representative to join our team in Chicago, Illinois. This is a long-term contract position within the non-profit sector, offering an excellent opportunity to make a meaningful impact while utilizing your expertise in customer support. The ideal candidate will bring professionalism, attention to detail, and a commitment to delivering exceptional service in a dynamic and collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly and professionally to inbound member calls, providing clear and empathetic support.</p><p>• Record detailed notes and input accurate information into the organization's database systems.</p><p>• Educate members on policies, procedures, and next steps to ensure clarity and satisfaction.</p><p>• Provide recommendations on best practices and required documentation based on individual member inquiries.</p><p>• Utilize software tools such as SharePoint, web-based databases, and Microsoft Office Suite to manage tasks efficiently.</p><p>• Collaborate with team members to address complex member concerns and provide resolutions.</p><p>• Uphold strict attendance and professionalism standards to maintain excellent service delivery.</p><p>• Communicate effectively with Spanish-speaking members when required, ensuring their needs are met.</p><p>• Ensure compliance with organizational policies and procedures during all interactions.</p><p>• Handle additional assigned duties to support the overall operations of the customer service team.</p>
We are looking for a motivated Customer Service Representative to join our team in Mount Prospect, Illinois. This contract to permanent position offers a dynamic opportunity to engage with clients, resolve inquiries, and ensure excellent service delivery. If you thrive in a fast-paced environment and have a passion for helping others, we encourage you to apply.<br><br>Responsibilities:<br>• Respond promptly to inbound calls and address customer inquiries with professionalism.<br>• Provide support for both inbound and outbound call operations.<br>• Manage email correspondence to resolve client questions and concerns effectively.<br>• Perform accurate data entry to maintain and update customer records.<br>• Process orders and ensure timely entry into the system.<br>• Schedule appointments and coordinate with clients as needed.<br>• Utilize Microsoft Excel and Word to complete administrative tasks efficiently.<br>• Collaborate with team members to improve customer service processes.<br>• Deliver exceptional service to B2B clients in person at the Mount Prospect office.
We are looking for a dedicated and bilingual Loyalty Services Representative to join our team in Chicago, Illinois. In this role, you will provide exceptional customer service and support to policyholders, ensuring their needs are met efficiently and effectively. This is a long-term contract position, offering a dynamic work environment and opportunities for growth and skill development.<br><br>Responsibilities:<br>• Deliver outstanding customer service to policyholders by addressing inquiries, resolving issues, and providing information about insurance products and services.<br>• Handle both inbound and outbound calls to assist customers with cancellation requests, review product benefits, and resolve service or claims-related concerns.<br>• Collect and process premium payments, including past-due amounts, and support additional areas such as claims intake, policy administration, billing, and agent servicing as needed.<br>• Maintain high-quality service standards by independently handling calls using tools and resources acquired during training.<br>• Accurately document and input data into multiple applications while ensuring compliance with organizational standards.<br>• Provide clear instructions and set expectations for policyholders regarding their policies and services.<br>• Consistently meet or exceed departmental performance metrics, including quality, handle time, and close rate.<br>• Exhibit strong teamwork and align with organizational objectives by supporting process improvements and sharing feedback with leadership.<br>• Conduct needs assessments to determine the best solutions for policyholders and assist in retaining their coverage.<br>• Perform additional duties as assigned to support the overall success of the team.
<p><em>The salary range for this position is $100,000-$110,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>You know what’s awesome? PTO. You know what else is awesome? A high-paying job that respects your work-life balance so you can enjoy your PTO. This role has perks that are unmatched by its competitors. Plus, this position doubles as a fast-track career advancement opportunity as they prefer to promote from within. </p><p><br></p><p><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES:</strong></p><ul><li>Analyze business unit performance on a monthly and quarterly basis focusing on critical business drivers</li><li>Support monthly forecasting and annual budgeting efforts, setting timelines and coordinating with team members to define deliverables</li><li>Establish a relationship with Group VPs of Finance, business unit controllers and corporate staff</li><li>Lead month and quarter end close processes, tracking and communicating financial results to senior leadership</li><li>Maintain financial reporting systems and tools, partnering with IT to suggest and implement system enhancements</li><li>Develop various financial models such as debt offerings, financial projections and rating agencies</li><li>Assess applicability and lead adoption of improvements and enhancements on existing processes (e.g. Robotic Process Automation)</li><li>Monitor and assess the Company's internal control environment. Provide recommendations for enhancements and best practices</li><li>Special projects as assigned or directed such as acquisition analysis, Board presentations, etc.</li></ul><p><strong>CORE COMPETENCIES:</strong></p><ul><li>Accountability</li><li>Building relationships and partnerships</li><li>Building confidence & integrity</li><li>Business Savvy</li><li>Strategic Management</li><li>Change of Direction</li></ul><p><br></p>
<p><em>The salary range for this position is $80,000-$85,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>We are seeking a Compliance Associate to join our team in Elmhurst, Illinois. This role is pivotal in upholding our firm's adherence to regulations and policies, and will involve the use of various software systems to monitor business activities, maintain records, and aid in communication across departments.</p><p><br></p><p><strong>Job Description:</strong></p><p>• Utilize Sungard Protegent system for monitoring trading activity and real-time alerts.</p><p>• Ensure accurate and up-to-date record keeping for swift response to inquiries or audits.</p><p>• Contribute to the development, review, and upkeep of our Written Supervisory Procedures.</p><p>• Foster a culture of compliance and trading by working closely with senior management.</p><p>• Provide continuous support for registered investment advisors and representatives.</p><p>• Collaborate effectively with all departments, both independently and as part of a team.</p><p>• Review and approve marketing materials, including social media posts, to ensure compliance.</p><p>• Utilize CRM and ERP software systems to manage customer interactions and business resources.</p><p>• Use accounting software systems and perform accounting functions as required.</p><p>• Use communication and auditing skills to administer claims and produce clear reports.</p>
<p><em>The salary range for this position is $200,000-$240,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>Feeling stuck or straight up bored at your current job? Let’s fix that. A high-End Investment firm is seeking a Associate Vice President of Technical Accounting. Perks include including above market pay-rates, top-tier health benefits, plenty of work from home flexibility, and other unique perks that their top competitors can’t to provide.</p><p><br></p><p><strong>The Role</strong></p><p>The Associate Vice President of Technical Accounting will report directly to the Controller and Chief Accounting Officer. This role will be responsible for providing accounting support for transactions, including being a lead representative in the due diligence process, advising on and analyzing deal structures, and partnering with key stakeholders to ensure a thorough understanding of complex transactions. A successful candidate for this role must have proven experience with technical accounting research; strong verbal and written communication skills, including ability to summarize complex issues to senior management and other stakeholders; and strong organizational skills with the ability to follow projects through to completion with an emphasis on accuracy and timeliness.</p><p><br></p><p>•Assist the company's Transactions and Portfolio Growth team in evaluating potential transactions, including acquisitions, dispositions, capital commitments, and other investments</p><p>•Advise on the structuring of transactions and consult on proposed transactions, including consolidation assessments</p><p>•Assist in accounting-related diligence materials, coordinate with external advisors, and review transaction documents</p><p>•Perform complex accounting research, most notably under U.S. GAAP and SEC regulations, and prepare or review technical accounting memos to support conclusions</p><p>•Lead purchase accounting, including review of internal and third-party valuations</p><p>•Collaborate with Corporate Accounting, Financial Reporting, Finance teams, and other stakeholders to ensure transactions are appropriately accounted for and disclosed</p><p>•Oversee the monthly Development and Asset Management Committee process</p><p>•Prepare presentations or summaries to communicate transaction impacts to stakeholders, including executive leadership</p><p>•Prepare and/or review certain disclosures in the Company’s SEC filings</p><p>•Work with the Company’s external auditors to provide support on technical accounting conclusions and valuations</p><p>•Demonstrate a commitment to the company's core values</p>
<p>We are looking for a dedicated Account Specialist-Level 1 to join our team in Naperville, IL. In this role, you will provide exceptional account management support to a variety of clients, including commercial, industrial, national, and government accounts. You will play a key role in resolving customer inquiries, processing claims, and maintaining compliance with company policies and industry standards. This is a long-term contract position offering an opportunity to contribute to both financial and operational success.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries regarding account details, billing issues, and enrollment processes.</p><p>• Process claims, contractor invoices, and fulfillment requests with accuracy and efficiency.</p><p>• Collaborate with internal teams and vendor partners to address and resolve customer concerns.</p><p>• Maintain and update account records while adhering to company policies and procedures.</p><p>• Ensure compliance with industry regulations and company standards in all account management tasks.</p><p>• Participate in training sessions to enhance customer service and account management skills.</p><p>• Support financial operations by assisting with revenue recovery and ad hoc financial tasks.</p><p>• Handle customer complaints professionally and provide solutions to maintain client satisfaction.</p><p>• Communicate effectively with stakeholders to ensure seamless account management.</p><p>• Assist in onboarding new customers and ensuring smooth transitions within account processes.</p>
