We are looking to bring on board a Systems Administrator to our team. In this role, you will be tasked with providing technical support in relation to computer systems, software, and hardware. You will also be responsible for training users on new and existing technology software, maintaining the performance of computer systems, and managing our VOIP platform. This role is based in Little Rock, Arkansas.
Responsibilities:
• Address user queries and technical issues in person, over the phone, or via email
• Develop training manuals for new and existing technology software
• Onboard new staff members by configuring accounts and assigning hardware
• Monitor and maintain the performance of computer systems, including patch management
• Install, modify, and repair computer hardware and software
• Oversee the maintenance and management of the VOIP platform
• Monitor cybersecurity tools for potential breaches and report any likely breach to relevant parties
• Decommission or provision computers using approved IT methods
• Run diagnostic programs to resolve problems and maintain stability and performance in LAN/WAN environments
• Install computer peripherals for users and follow up with them to ensure issues have been resolved
• Oversee and maintain the Enterprise Service Management system
• Track IT assets and user assignments using the Asset Management component of ESM
• Aid in the researching and procurement of potential software and hardware solutions.
• Proficient in Cisco Technologies for network management and troubleshooting
• Demonstrable experience with Cloud Technologies such as AWS, Azure, or Google Cloud
• Ability to manage and maintain Active Directory including user and group policies
• Knowledgeable in Backup Technologies to ensure data protection and recovery
• Strong understanding of Computer Hardware for troubleshooting and system optimization
• Familiar with the differences and applications of LAN Vs. WAN networks
• Experience with Microsoft Entra ID or similar enterprise identity management systems
• Proficiency in VoIP systems for communication and collaboration purposes
• Prior experience with a Ticketing System for tracking, prioritizing, and resolving IT issues
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