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2 results for Help Desk Analyst in Las Vegas, NV

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We are in search of a Help Desk Analyst to join our team in the Communications industry, based in Las Vegas, Nevada. In this role, you will be providing first-level technical support, managing customer inquiries, and maintaining an efficient helpdesk system.

Responsibilities:

• Provide thorough technical support, primarily for Windows environments and applications, through various means such as telephone and electronic communication
• Efficiently handle and resolve end-user problems, both onsite and remotely using tools such as Remote Desktop or Bomgar
• Prioritize and process requests received through the IT helpdesk in a timely manner, ensuring high customer satisfaction
• Utilize desktop remote control products for troubleshooting wherever possible, and document all services provided
• Modify workstation configurations, utilities, software default settings, etc., to optimize local workstation performance
• Maintain and efficiently use the helpdesk tracking software to monitor and manage tickets assigned to the queue
• Document and update internal procedures to ensure consistency and efficiency in operations
• Assist with onboarding new users, ensuring each workstation is equipped with necessary hardware and software
• Install, test, and configure new workstations, peripheral equipment, and software, ensuring optimal performance
• Maintain an accurate inventory of all equipment, software, and software licenses to ensure resource availability and accountability
• Manage PC setup and deployment for new employees, using standard hardware, images, and software
• Assign users and computers to appropriate groups in Active Directory
• Perform timely workstation hardware and software upgrades as required, ensuring minimal disruption to user operations
• Create/modify user accounts within Active Directory, ensuring accurate and up-to-date account information.

• Minimum of 1+ years of experience in a Help Desk Analyst role or similar position.
• Strong knowledge and experience with Android Development.
• Proficiency in Cisco Technologies for effective communication and networking.
• Experience with Citrix Technologies, including virtualization, networking, and cloud services.
• Proficiency in using Mac Computers and familiarity with their operating systems.
• Comprehensive understanding and experience with Microsoft products and services.
• Ability to manage and troubleshoot issues related to Active Directory.
• Experience with Apple Devices, including troubleshooting and maintenance.
• Solid understanding of Computer Hardware, including assembling, repairing, and upgrading.
• Experience in Configuration Management, including setting up and maintaining computer systems.
• Proven experience in Deployments, including planning, scheduling, and managing the rollout of software and hardware.

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

2 results for Help Desk Analyst in Las Vegas, NV

Help Desk Analyst We are in search of a Help Desk Analyst to join our team in the Communications industry, based in Las Vegas, Nevada. In this role, you will be providing first-level technical support, managing customer inquiries, and maintaining an efficient helpdesk system. Responsibilities: • Provide thorough technical support, primarily for Windows environments and applications, through various means such as telephone and electronic communication • Efficiently handle and resolve end-user problems, both onsite and remotely using tools such as Remote Desktop or Bomgar • Prioritize and process requests received through the IT helpdesk in a timely manner, ensuring high customer satisfaction • Utilize desktop remote control products for troubleshooting wherever possible, and document all services provided • Modify workstation configurations, utilities, software default settings, etc., to optimize local workstation performance • Maintain and efficiently use the helpdesk tracking software to monitor and manage tickets assigned to the queue • Document and update internal procedures to ensure consistency and efficiency in operations • Assist with onboarding new users, ensuring each workstation is equipped with necessary hardware and software • Install, test, and configure new workstations, peripheral equipment, and software, ensuring optimal performance • Maintain an accurate inventory of all equipment, software, and software licenses to ensure resource availability and accountability • Manage PC setup and deployment for new employees, using standard hardware, images, and software • Assign users and computers to appropriate groups in Active Directory • Perform timely workstation hardware and software upgrades as required, ensuring minimal disruption to user operations • Create/modify user accounts within Active Directory, ensuring accurate and up-to-date account information.

Desktop Support Analyst We are offering a short term contract employment opportunity for a Desktop Support Analyst in North Las Vegas, Nevada. This role is ideal for someone with experience in supporting hardware, handling day-to-day IT operations, and working with network protocols. You will be responsible for providing high-quality technical support for desktops, laptops, and other IT infrastructure, ensuring smooth business operations.This is an office-based role, requiring you to be in the office 5 days a week, working with a team to resolve up to 50 help desk tickets per day. As a key member of the team, you will be expected to manage user requests efficiently, address complex technical issues, and contribute to improving the overall IT environment. Strong proficiency in JIRA, Active Directory (Entra Cloud), and Scripting is highly desired. Key Responsibilities<ul><li>Hardware Support & Day-to-Day Operations:</li><li>Provide hands-on support for hardware, including desktops, laptops, and peripheral devices. Ensure the timely setup, configuration, and deployment of new hardware, as well as the troubleshooting of ongoing hardware-related issues.</li><li>Technical Support & Troubleshooting:</li><li>Respond to and resolve technical support tickets (up to 50 per day) related to desktop systems, hardware, software, and network issues. Provide direct support to end-users via phone, email, or remote tools, ensuring issues are diagnosed and resolved in a timely manner.</li><li>Network Protocols:</li><li>Ensure that network protocols are functioning properly across workstations. Troubleshoot networking issues such as connectivity problems, DNS, DHCP, and VPN access for remote users, ensuring efficient communication and network performance.</li><li>System Configuration & Management:</li><li>Assist with the configuration of desktops, laptops, and software in accordance with internal guidelines. Perform system updates, software installations, and security patching. Monitor system health and ensure all endpoints are secure and compliant with company standards.</li><li>JIRA Ticketing System Management:</li><li>Efficiently manage and prioritize incoming technical support tickets through the JIRA system. Keep thorough records of all support requests, resolutions, and communication to provide a clear history for ongoing IT projects and improvements.</li><li>Active Directory (Entra Cloud) Management:</li><li>Work with Active Directory (Entra Cloud) to manage user accounts, permissions, and group policies. Assist with the onboarding and offboarding process, ensuring that users have the proper access to systems and resources.</li><li>Scripting & Automation:</li><li>Utilize scripting languages (e.g., PowerShell) to automate common tasks, streamline IT operations, and enhance efficiency across the desktop environment. Collaborate with the team to improve workflow through automation.</li><li>User Training and Documentation:</li><li>Provide training and support to end-users to ensure proper use of hardware and software. Document solutions to common issues and create troubleshooting guides to help users resolve basic problems independently.</li></ul>

Technology Doesn't Change the World, People Do.®

2 results for Help Desk Analyst in Las Vegas, NV

Technology Doesn't Change the World, People Do.^®