1 result for Help Desk Analyst in Las Vegas, NV

Help Desk Analyst We are in search of a Help Desk Analyst to join our team in the Communications industry, based in Las Vegas, Nevada. In this role, you will be providing first-level technical support, managing customer inquiries, and maintaining an efficient helpdesk system. Responsibilities: • Provide thorough technical support, primarily for Windows environments and applications, through various means such as telephone and electronic communication • Efficiently handle and resolve end-user problems, both onsite and remotely using tools such as Remote Desktop or Bomgar • Prioritize and process requests received through the IT helpdesk in a timely manner, ensuring high customer satisfaction • Utilize desktop remote control products for troubleshooting wherever possible, and document all services provided • Modify workstation configurations, utilities, software default settings, etc., to optimize local workstation performance • Maintain and efficiently use the helpdesk tracking software to monitor and manage tickets assigned to the queue • Document and update internal procedures to ensure consistency and efficiency in operations • Assist with onboarding new users, ensuring each workstation is equipped with necessary hardware and software • Install, test, and configure new workstations, peripheral equipment, and software, ensuring optimal performance • Maintain an accurate inventory of all equipment, software, and software licenses to ensure resource availability and accountability • Manage PC setup and deployment for new employees, using standard hardware, images, and software • Assign users and computers to appropriate groups in Active Directory • Perform timely workstation hardware and software upgrades as required, ensuring minimal disruption to user operations • Create/modify user accounts within Active Directory, ensuring accurate and up-to-date account information.