We are looking for a motivated and experienced Customer Service Lead to manage and guide a team of customer service representatives in a dynamic call center setting. This position is based in Grand Rapids, Michigan, and offers the opportunity to work in the machinery manufacturing industry. As a Contract to permanent role, it is ideal for individuals seeking a long-term career path with growth potential. In this role, you will oversee daily operations, drive performance excellence, and ensure customer inquiries are handled swiftly and with attention to detail.<br><br>Responsibilities:<br>• Lead and inspire a team of customer service representatives, fostering a positive and productive work environment.<br>• Oversee multiple customer service queues to ensure efficient and prompt handling of inquiries.<br>• Conduct regular team meetings, coaching sessions, and performance evaluations to support skill development.<br>• Resolve escalated customer issues with attention to detail and timeliness.<br>• Monitor service levels and call queues to ensure adherence to brand standards and service level agreements.<br>• Develop and implement training programs to enhance team skills and familiarity with company policies and products.<br>• Assist in creating and maintaining Standard Operating Procedures (SOPs) for operational consistency.<br>• Manage departmental reporting, warranty claims, and brand website listings.<br>• Collaborate with cross-functional teams to ensure smooth execution of projects and operational tasks.<br>• Support operational processes such as product returns, order audits, and system training for service partners.
Overview We are seeking an experienced Sales/Business Development detail oriented with a strong background in the propane industry. This individual will be responsible for driving new business, expanding market share, and strengthening relationships across residential, commercial, agricultural, and industrial propane customers throughout the Midwest region—focused primarily on Michigan. <br> Key Responsibilities Develop and execute strategic sales plans to grow propane distribution revenue across assigned territories. Build and maintain relationships with residential, commercial, and agricultural propane users, distributors, and partners. Identify new business opportunities, including tank installations, service agreements, commercial accounts, fleet/Autogas, and agricultural use cases. Conduct market research and competitor analysis to position offerings effectively. Partner with operations teams to ensure seamless delivery, service quality, and customer satisfaction. Attend industry events, trade shows, and propane association functions across Michigan. Manage a sales pipeline, reporting metrics, forecasting, and progress regularly. Negotiate pricing, contracts, and long‑term service agreements in alignment with company goals.
<p>Our client is seeking an accomplished <strong>Chief Financial Officer</strong> with a strong <strong>governmental accounting and finance background</strong> to provide strategic leadership and oversight of the organization’s financial operations. In addition to salary, the total compensation package for this CFO role offers a defined pension. This CFO will serve as a trusted advisor to senior leadership and governing bodies, ensuring fiscal integrity, regulatory compliance, and long-term financial sustainability.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide strategic financial leadership, partnering with executive leadership and governing authorities to support organizational goals</li><li>Oversee all financial operations, including budgeting, forecasting, financial reporting, treasury, and internal controls</li><li>Lead the preparation and management of annual operating and capital budgets in accordance with governmental accounting standards</li><li>Ensure compliance with <strong>GASB</strong>, federal, state, and local regulations, grant requirements, and funding restrictions</li><li>Oversee audit activities, including preparation of financial statements and coordination with external auditors</li><li>Manage cash flow, investments, debt, and long-term financial planning initiatives</li><li>Provide financial analysis and reporting to boards, committees, and stakeholders in a clear and actionable manner</li><li>Oversee grants management, including financial reporting, compliance, and reimbursement processes</li><li>Develop and enhance financial policies, procedures, and internal controls</li><li>Lead, mentor, and develop the finance and accounting team</li></ul><p>For immediate consideration call Jimmy Tunney at 517-657-8054</p>
<p><strong>Workday Finance Product Lead</strong></p><p><strong>Department:</strong> Corporate Finance Systems</p><p> <strong>Confidential Search</strong></p><p> <strong>Location:</strong> Remote (Quarterly travel to Michigan headquarters)</p><p><strong>Role Overview</strong></p><p>Our client, a global leader in its industry, is seeking a Workday Finance Product Lead to serve as the finance-facing owner of its Workday Financial Management platform. This role sits at the intersection of accounting, finance operations, and enterprise systems, with primary responsibility for ensuring Workday supports accurate financial reporting, scalable processes, and strong internal controls across a complex, international organization.</p><p>This position is ideal for a finance professional with deep accounting experience who has led Workday Financials implementations and served as a Workday administrator. The role partners closely with global accounting and finance leadership to translate financial requirements into effective system design and execution.</p><p><strong>Key Responsibilities</strong></p><ul><li>Act as the finance product owner for Workday Financial Management, representing accounting and finance priorities across the organization</li><li>Lead and support Workday Financials implementations, enhancements, and ongoing system administration</li><li>Partner with accounting and finance leadership to align Workday functionality with close, reporting, procurement, expense, and project accounting processes</li><li>Develop and maintain a finance-driven roadmap that supports reporting accuracy, operational efficiency, and future growth</li><li>Translate accounting and finance requirements into detailed functional designs and Workday configurations</li><li>Oversee functional delivery of initiatives, ensuring adherence to financial controls, timelines, and quality standards</li><li>Provide guidance on Workday integrations, data flows, and downstream reporting dependencies</li><li>Serve as a key escalation point for system-related accounting issues, driving root-cause analysis and sustainable solutions</li><li>Collaborate with internal teams and external partners to support compliance, audit readiness, and risk management</li><li>Support governance, documentation, and change management related to financial systems</li></ul><p>For immediate and confidential consideration please apply today. If you have questions, or if you would like more information, please call Jeff Sokolowski directly at (248)365-6131.</p>
We are looking for a dedicated Collections Specialist to join our team on a contract basis in Wixom, Michigan. In this role, you will focus on recovering outstanding debts and ensuring accurate tracking of payments. This is a fully on-site position for an initial duration of six weeks, with the possibility of extension.<br><br>Responsibilities:<br>• Conduct collection calls to recover outstanding debts and maintain consistent follow-up with clients.<br>• Monitor and track debt using Excel to ensure accurate and up-to-date records.<br>• Collaborate with internal teams to process cash applications and resolve payment discrepancies.<br>• Maintain detailed documentation of collection activities and ensure compliance with company policies.<br>• Communicate effectively with customers to negotiate payment plans and resolve disputes.<br>• Analyze aging reports to prioritize collection efforts and meet recovery targets.<br>• Provide regular updates to management on collection progress and challenges.<br>• Utilize relevant software tools to streamline collection processes and improve efficiency.
