<p><strong>Customer Service Representative (Skilled)</strong></p><p><strong>Contract Length:</strong> 78‑Week Contract</p><p><strong>Pay:</strong> $20/hour (W2)</p><p><strong>Location:</strong> Remote or Central Time Zone Support (team operates in CST)</p><p><strong>Schedule:</strong> Standard business hours</p><p><strong>Job Summary</strong></p><p>We are seeking a skilled <strong>Customer Service Representative</strong> to support order management, issue resolution, and communication with internal teams and field representatives. The ideal candidate is a problem solver who enjoys investigating issues, navigating multiple systems, and ensuring a positive customer experience.</p><p>This role follows clearly defined procedures and guidelines, requiring the ability to handle routine tasks while exercising good judgment to resolve customer inquiries, claims, and complaints fairly and effectively. You will also contribute to customer education efforts and support continuous improvement initiatives based on customer feedback.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide customer support related to sales, order processing, installations, promotions, and general inquiries.</li><li>Maintain positive customer relationships through clear, timely, and professional communication.</li><li>Investigate and resolve customer complaints in alignment with applicable consumer laws and internal policies.</li><li>Handle order‑related tasks, including reviewing information, coordinating with representatives, and troubleshooting account issues.</li><li>Support organizational initiatives to educate customers and proactively address common questions.</li><li>Assist in developing and implementing improvements in response to customer survey insights.</li><li>Follow established procedures and work routines while adhering to defined guidelines and documentation standards.</li></ul><p><br></p>
<ul><li>Partner with hiring managers to understand staffing needs and position requirements for Customer Service Representatives.</li><li>Source qualified candidates using a variety of methods, including job boards, social media, networking, and employee referrals.</li><li>Screen applications, conduct interviews, and assess candidate fit for both role requirements and company culture.</li><li>Manage the candidate experience from initial contact through offer acceptance, ensuring clear and professional communication.</li><li>Maintain accurate and timely records in the applicant tracking system.</li><li>Contribute to employer branding efforts through job postings, community engagement, and professional outreach.</li><li>Stay informed about industry best practices and evolving trends in customer service recruitment.</li><li>Assist with onboarding and feedback gathering to continuously improve the hiring process.</li></ul><p><br></p>
<p>We are looking for a detail-oriented Collections Representative to join our team in Conyers, Georgia. In this contract position, you will play a key role in managing financial transactions, ensuring accurate processing of invoices, and maintaining excellent customer service standards. If you have strong organizational skills and thrive in a fast-paced environment, this opportunity is ideal for you.</p><p><br></p><p>Responsibilities:</p><p>• Process customer invoices accurately and efficiently while adhering to company policies.</p><p>• Handle inbound calls and provide attentive support to resolve customer inquiries related to accounts receivable.</p><p>• Review and reconcile accounts to identify discrepancies and ensure timely resolution.</p><p>• Manage check processing and overdraft transactions with precision and attention to detail.</p><p>• Utilize Oracle program and Microsoft Office tools to maintain and organize financial records.</p><p>• Collaborate with internal teams to ensure seamless communication regarding customer accounts.</p><p>• Conduct thorough reviews of invoices and ensure compliance with accounting standards.</p><p>• Address customer concerns with courtesy and maintain strong relationships.</p><p>• Assist in hiring processes by providing necessary documentation and support for onboarding.</p><p>• Perform other accounting functions as needed to support the department's objectives.</p>
The Collections Specialist is responsible for delivering exceptional customer service related to credit and collection matters. This includes managing the collection process, conducting account adjustments, and resolving invoice discrepancies. The position focuses on minimizing delinquency across assigned accounts and requires timely communication with operations management concerning client account statuses. Key duties include notifying customers about overdue accounts, gathering credit information from financial institutions, and assisting in researching reasons for payment delays.<br><br>Essential Functions:<br><br>Place daily collection calls to clients.<br>Perform in-depth account analysis and research.<br>Generate and maintain necessary reports.<br>Distribute account statements to customers.<br>Communicate directly with customers to settle outstanding account issues.<br>Draft collection letters and prepare lien-related documents as needed.<br>Confirm payment histories and monitor collection progress.<br>Collaborate with sales managers and senior leadership to expedite collections where required.<br>Investigate causes behind unpaid or delayed invoices.<br>Reconcile customer accounts receivable as necessary.<br>Address and resolve email inquiries regarding waivers, billing concerns, short payments, references, etc.<br>Coordinate with legal counsel on collection-related issues.<br>Partner daily with Sales Representatives to evaluate consumer creditworthiness.<br>Undertake additional tasks to support the Accounts Receivable department.<br>Qualifications:<br><br>High school diploma or equivalent required; bachelor’s degree preferred or equivalent combination of education, training, and experience.<br>Minimum of 2 years Accounts Receivable and collections experience.<br>At least 1 year of consumer credit experience; familiarity with personal credit reports and Credit Safe processes.<br>Basic knowledge of leasing programs and residual values.<br>Proficiency with Microsoft applications, particularly Excel; advanced Excel skills are advantageous.<br>Experience with lien setup and releasing is a plus.<br>Strong analytical, problem-solving, and research abilities.<br>Capable of thriving in a fast-paced, dynamic environment.<br>Excellent verbal and written communication skills.
<p>Demand Generation & ABM Coordinator (Contract)</p><p><strong>Contract Duration:</strong> March - July</p><p><strong>Reports to:</strong> ABM Contractor / Global Campaigns Lead</p><p>Role Overview</p><p><br></p><p>We are seeking a proactive, execution-oriented <strong>Demand Generation & ABM Coordinator</strong> to join our Global Campaigns team. Your mission is to provide tactical support for our high-priority marketing programs, ensuring our campaigns are built, launched, and tracked with precision.</p><p><br></p><p>While you will specifically support our Account-Based Marketing (ABM) efforts, we are looking for a well-rounded Demand Gen specialist who understands how to move prospects through a funnel. This is a "doing" role—perfect for someone who enjoys the technical side of marketing and wants to see their work directly impact the sales pipeline.</p><p>Key Responsibilities</p><ul><li><strong>Campaign Deployment:</strong> Support the execution of multi-channel campaigns (email, paid social, webinars, and direct mail) targeting specific high-value accounts.</li><li><strong>MarTech Orchestration:</strong> Work within our marketing stack (e.g., HubSpot, Marketo, Salesforce) to build landing pages, set up email sequences, and manage list segmentations.</li><li><strong>Account-Based Logistics:</strong> Coordinate the "swag" and direct mail process—managing vendors, tracking shipments, and alerting Sales when a gift has been delivered.</li><li><strong>Data Management:</strong> Ensure account lists are clean and correctly tagged in the CRM. Help "bridge the gap" between marketing intent data and sales action.</li><li><strong>Sales Enablement:</strong> Package campaign materials (email templates, one-pagers, social snippets) for Sales reps to use in their outreach.</li><li><strong>Performance Tracking:</strong> Assist in pulling data for weekly reports to show how target accounts are engaging with our content.</li></ul><p>Required Qualifications</p><ul><li><strong>1–2 years of experience</strong> in B2B Demand Generation, Marketing Operations, or Digital Marketing.</li><li><strong>Hands-on Tool Experience:</strong> You must be comfortable inside a Marketing Automation platform (Marketo, HubSpot, Pardot) and a CRM (Salesforce).</li><li><strong>Process-Driven:</strong> You enjoy creating checklists and ensuring no detail is overlooked in a campaign launch.</li><li><strong>Collaborative Spirit:</strong> You can work cross-functionally with Content, Design, and Sales to get things across the finish line.</li><li><strong>Fast Learner:</strong> You don’t need to be an ABM expert on day one, but you are eager to learn the principles of account-based targeting.</li></ul><p><br></p>
We are looking for a skilled Collections Specialist to join our team in Alpharetta, Georgia. In this Contract to permanent position, you will play a crucial role in managing cash receipts, reconciling accounts, and maintaining financial accuracy. The ideal candidate will have a keen eye for detail, strong problem-solving abilities, and experience working with commercial and consumer collections.<br><br>Responsibilities:<br>• Accurately record daily cash receipts into customer accounts and ensure all payments are applied correctly.<br>• Investigate account discrepancies, including short payments and misapplications, and resolve customer inquiries.<br>• Perform daily balancing procedures to verify cash postings, sales, and credits align with the general ledger.<br>• Prepare monthly reconciliations of cash receipts to the general ledger.<br>• Update complex Excel reports regularly and provide management with timely updates.<br>• Support the team lead by reviewing daily tasks, redistributing workloads, and ensuring deadlines are met.<br>• Assist with training new team members and providing guidance on new processes.<br>• Provide documentation and support for periodic third-party audits.<br>• Participate in system testing, automation initiatives, and other enhancement projects.<br>• Identify inefficiencies in processes and propose actionable solutions.
<p>We are looking for a dedicated Collections Specialist to join our team in Oakwood, GA. This role is pivotal in overseeing a high-value portfolio, ensuring prompt payments, and maintaining strong relationships with key clients.</p><p><br></p><p>Responsibilities:</p><p>• Make frequent outbound calls to clients to address overdue accounts and encourage timely payments.</p><p>• Analyze aging reports to identify overdue payments and investigate reasons for delays.</p><p>• Collaborate with cross-functional teams to resolve account discrepancies and streamline collection efforts.</p><p>• Monitor and report on collections metrics, including portfolio performance and payment trends.</p><p>• Maintain accurate and up-to-date customer account information using relevant systems.</p><p>• Identify patterns in customers' payment behaviors and recommend strategies to address underlying causes of non-payment.</p><p>• Utilize advanced Excel functions, such as pivot tables and VLOOKUPs, to analyze data and present performance insights.</p><p>• Communicate effectively with both local and international teams to ensure alignment in collection strategies.</p><p>• Handle large-scale data sets to track and optimize collections processes.</p><p>• Proactively suggest improvements to enhance efficiency in billing and collections procedures.</p>
