<p>Schedule: 9:35 AM – 6:05 PM EST (may adjust based on customer needs)</p><p><br></p><p>Role Overview: Mortgage Servicing Customer Service Representative</p><p>In this role, you will:</p><p>- Deliver excellent customer service by handling a variety of calls and emails from the mortgage servicing industry and the public regarding FHA guidelines and procedures.</p><p>- Use your mortgage servicing knowledge to research and locate answers within a knowledge database.</p><p>- Follow established standard operating procedures across systems, topics, and communication channels.</p><p>- Accurately document all customer interactions in the designated database.</p><p>- Stay current on FHA mortgage processes, updates, and procedural changes.</p>
<p>We are looking for a Member Services Representative to join our team in Carmel, Indiana. This Contract to permanent position requires someone who thrives in a fast-paced environment and can manage data entry tasks with precision and efficiency. The ideal candidate will be adaptable to interruptions while maintaining a strong focus on accuracy and speed.<strong> This position is 8am-4pm Monday-Friday and is on-site.</strong></p><p><br></p><p>Responsibilities:</p><p>• Perform accurate and efficient data entry tasks to support member services operations.</p><p>• Handle interruptions while maintaining focus on completing tasks effectively.</p><p>• Ensure all member-related information is entered and updated with speed and precision.</p><p>• Provide excellent customer service by addressing inquiries and resolving issues promptly.</p><p>• Utilize Microsoft Word and Excel to create, edit, and manage documents and spreadsheets.</p><p>• Manage office tasks such as filing, copying, and organizing records.</p><p>• Communicate via email professionally to respond to member needs and collaborate with team members.</p><p>• Maintain a high level of productivity while adhering to quality standards.</p><p>• Support team operations by assisting with various administrative duties as needed.</p>
<p>We are looking for a dedicated<strong> Part-time</strong> Customer Experience Specialist to join our team in Carmel, Indiana. In this long-term contract position, you will play a key role in ensuring exceptional customer satisfaction and retention by addressing customer needs and collaborating across departments. This role requires strong communication skills, proficiency in technology tools, and a focus on improving processes to enhance overall customer experiences. <strong>This position is on-site on Tuesday, Wednesday and Thursday 10:00am-2:00pm.</strong></p><p><br></p><p>Responsibilities:</p><p>• Collect and document customer feedback using survey tools to ensure accurate reporting.</p><p>• Analyze feedback and share insights with management to drive strategic improvements.</p><p>• Monitor customer check-in schedules and track completion statuses effectively.</p><p>• Utilize AI tools and software like Microsoft Outlook, Teams, Excel, and Word to summarize feedback and communicate efficiently.</p><p>• Collaborate with sales, operations, and technical teams to deliver seamless customer experiences.</p><p>• Participate in initiatives to improve processes and refine program strategies.</p><p>• Provide valuable feedback to leadership to inform decision-making and enhance customer satisfaction.</p><p>• Respond promptly and professionally to customer inquiries via email and other platforms.</p>
