We are offering an exciting opportunity in the industry for a Software Implementation Analyst located in INDIANAPOLIS, Indiana. In this role, you will be expected to configure and test solutions, manage solution delivery projects, and assist clients in deriving value from their purchased products.
Responsibilities:
• Configure and test solutions to ensure they meet client requirements
• Act as a project manager for solution delivery, overseeing the project from inception to completion
• Assist clients in deriving maximum value from their purchased products by offering training and guidance on new and existing features
• Identify opportunities for account growth and upsell services by showcasing the value we provide
• Engage in comprehensive account management activities, ensuring the ongoing satisfaction and success of clients
• Communicate solutions to clients clearly through various communication channels
• Collaborate with product and engineering teams to troubleshoot and resolve implementation issues
• Continuously expand product knowledge and stay updated on emerging technologies
• Develop project scopes by gathering technical requirements and understanding timelines and deliverables
• Serve as the main point of contact for clients during the implementation phase and drive the project to successful completion.
Responsibilities:
• Configure and test solutions to ensure they meet client requirements
• Act as a project manager for solution delivery, overseeing the project from inception to completion
• Assist clients in deriving maximum value from their purchased products by offering training and guidance on new and existing features
• Identify opportunities for account growth and upsell services by showcasing the value we provide
• Engage in comprehensive account management activities, ensuring the ongoing satisfaction and success of clients
• Communicate solutions to clients clearly through various communication channels
• Collaborate with product and engineering teams to troubleshoot and resolve implementation issues
• Continuously expand product knowledge and stay updated on emerging technologies
• Develop project scopes by gathering technical requirements and understanding timelines and deliverables
• Serve as the main point of contact for clients during the implementation phase and drive the project to successful completion.
• Proficiency in Qualtrics tool for project management and issue tracking.
• Familiarity with Citrix Technologies, an essential for network and server support.
• Knowledge of Cloud Technologies, imperative for managing and storing data.
• Experience with IBM tools and software, important for various business applications.
• Understanding of Linux Technologies, key for server management and system operations.
• Experience with AB Testing, crucial for optimizing product performance.
• Skills in Active Directory, necessary for managing networked resources.
• Proficiency in Agile Scrum methodology, a must-have for project management in software development.
• Familiarity with Backup Technologies, essential for data protection and recovery.
• Ability to create Business Requirement Documents, vital for outlining the details and scope of projects.
• Experience with Qualtrics, important for comprehensive experience management.
• Proficiency in Microsoft SQL, key for managing databases.
• Knowledge of Power BI, necessary for analytics and business intelligence.
• Strong client communication skills, crucial for effectively conveying information and maintaining relationships.
• Demonstrated client engagement skills, important for understanding client needs and ensuring satisfaction