<p>We are looking for a Member Services Representative to join our team in Carmel, Indiana. This Contract to permanent position requires someone who thrives in a fast-paced environment and can manage data entry tasks with precision and efficiency. The ideal candidate will be adaptable to interruptions while maintaining a strong focus on accuracy and speed.<strong> This position is 8am-4pm Monday-Friday and is on-site.</strong></p><p><br></p><p>Responsibilities:</p><p>• Perform accurate and efficient data entry tasks to support member services operations.</p><p>• Handle interruptions while maintaining focus on completing tasks effectively.</p><p>• Ensure all member-related information is entered and updated with speed and precision.</p><p>• Provide excellent customer service by addressing inquiries and resolving issues promptly.</p><p>• Utilize Microsoft Word and Excel to create, edit, and manage documents and spreadsheets.</p><p>• Manage office tasks such as filing, copying, and organizing records.</p><p>• Communicate via email professionally to respond to member needs and collaborate with team members.</p><p>• Maintain a high level of productivity while adhering to quality standards.</p><p>• Support team operations by assisting with various administrative duties as needed.</p>
<p>Schedule: 9:35 AM – 6:05 PM EST (may adjust based on customer needs)</p><p><br></p><p>Role Overview: Mortgage Servicing Customer Service Representative</p><p>In this role, you will:</p><p>- Deliver excellent customer service by handling a variety of calls and emails from the mortgage servicing industry and the public regarding FHA guidelines and procedures.</p><p>- Use your mortgage servicing knowledge to research and locate answers within a knowledge database.</p><p>- Follow established standard operating procedures across systems, topics, and communication channels.</p><p>- Accurately document all customer interactions in the designated database.</p><p>- Stay current on FHA mortgage processes, updates, and procedural changes.</p>
<p>We are looking for an organized and detail-oriented Receptionist to join our team in Indianapolis, Indiana. In this long-term contract role, you will serve as the first point of contact for visitors and callers, providing excellent customer service and administrative support to ensure efficient front office operations. The role requires strong communication skills, attention to detail, and proficiency with Microsoft Word and Excel.</p><p><br></p><p>Responsibilities:</p><ul><li>Greet visitors, answer and direct incoming phone calls in a professional manner.</li><li>Maintain the front desk area, keeping it neat and organized.</li><li>Schedule and manage appointments, meetings, and conference room bookings.</li><li>Assist with general administrative tasks, such as filing, copying, and scanning documents.</li><li>Prepare and edit correspondence, memos, and other documents using Microsoft Word.</li><li>Maintain and update spreadsheets for reports, logs, and contact lists using Microsoft Excel.</li><li>Handle mail distribution and courier services.</li><li>Support other team members with administrative tasks as needed.</li><li>Perform data entry and manage basic records.</li><li>Provide excellent customer and client service.</li></ul><p><br></p>
We are looking for an experienced Collections Specialist to join our team in Fishers, Indiana. This is a Contract to permanent position that requires a dedicated individual with strong expertise in collections and accounts receivable processes. The ideal candidate will demonstrate the ability to work independently, meet deadlines, and adhere to established policies and procedures.<br><br>Responsibilities:<br>• Manage the collections process for commercial accounts, ensuring timely and accurate follow-ups.<br>• Utilize accounting software systems and CRM tools to track and update account statuses.<br>• Handle inbound calls related to billing inquiries and payment resolutions.<br>• Facilitate claim administration and resolve disputes effectively.<br>• Process and reconcile accounts receivable transactions with attention to detail.<br>• Collaborate with internal teams to ensure compliance with company policies and procedures.<br>• Generate reports and analyze data to identify trends and improve collection strategies.<br>• Adapt to flexible work hours while maintaining productivity and meeting deadlines.<br>• Demonstrate proficiency in SAP and other relevant systems to support operational needs.<br>• Provide exceptional customer service while addressing account-related concerns.
<p>We are looking for a dedicated<strong> Part-time</strong> Customer Experience Specialist to join our team in Carmel, Indiana. In this long-term contract position, you will play a key role in ensuring exceptional customer satisfaction and retention by addressing customer needs and collaborating across departments. This role requires strong communication skills, proficiency in technology tools, and a focus on improving processes to enhance overall customer experiences. <strong>This position is on-site on Tuesday, Wednesday and Thursday 10:00am-2:00pm.</strong></p><p><br></p><p>Responsibilities:</p><p>• Collect and document customer feedback using survey tools to ensure accurate reporting.</p><p>• Analyze feedback and share insights with management to drive strategic improvements.</p><p>• Monitor customer check-in schedules and track completion statuses effectively.</p><p>• Utilize AI tools and software like Microsoft Outlook, Teams, Excel, and Word to summarize feedback and communicate efficiently.</p><p>• Collaborate with sales, operations, and technical teams to deliver seamless customer experiences.</p><p>• Participate in initiatives to improve processes and refine program strategies.</p><p>• Provide valuable feedback to leadership to inform decision-making and enhance customer satisfaction.</p><p>• Respond promptly and professionally to customer inquiries via email and other platforms.</p>
<p><strong>Desktop Deployment Engineer – Onsite (North Indianapolis / Keystone Area)</strong></p><p><br></p><p>We’re looking for someone who thinks like an engineer but isn’t afraid to get hands-on with desktop deployment. This role is perfect for a software developer who drifted into systems work, or a sysadmin who enjoys automating, scripting, and streamlining everything they touch. You’ll help build, optimize, and support a large Windows desktop environment while applying the same mindset you’d bring to writing clean, scalable code. </p><p><br></p><p>In this role, you will work closely with other IT teams to ensure that our desktop environment is integrated into our overall network infrastructure. You will have the opportunity to work on a variety of projects, from deploying new desktops and laptops to developing and implementing automation tools to streamline our deployment processes.</p><p><br></p><p>The Desktop Deployment Technician will be responsible for managing multiple tasks and projects simultaneously, while maintaining a high level of accuracy and attention to detail. You will need to be proactive and possess excellent communication skills to provide timely and effective support to end-users and other stakeholders.</p><ul><li>Prepare and deploy desktops and laptops for end-users, including imaging, configuration, and testing.</li><li>Install, configure, and maintain operating systems, software applications, and hardware components.</li><li>Perform upgrades and patches to operating systems, applications, and hardware as required.</li><li>Provide technical support to end-users on desktop-related issues, including troubleshooting, diagnosing, and resolving problems.</li><li>Coordinate with other IT teams to ensure that desktops and laptops are integrated into our overall network infrastructure.</li><li>Document procedures and guidelines related to desktop deployment and support.</li><li>Participate in special projects and initiatives related to desktop deployment and support as required.</li><li>Other duties as assigned</li></ul><p><br></p>
We are looking for a dedicated Receptionist to join our team on a long-term contract basis in Indianapolis, Indiana. In this role, you will play a key part in supporting the daily operations of a non-profit organization by managing administrative tasks and ensuring smooth communication across teams. This position offers an opportunity to contribute to the success and efficiency of our services while interacting with clients and staff in a detail-oriented and welcoming manner.<br><br>Responsibilities:<br>• Manage the front desk area to maintain a clean, organized, and welcoming environment for clients and visitors.<br>• Handle client intake processes, including evaluating calls, scheduling appointments, and managing account information.<br>• Collect and verify insurance details, process intake paperwork, and ensure accurate data entry into electronic healthcare systems.<br>• Review provider-submitted charges and post payments using Electronic Health Records software.<br>• Educate staff and providers on the use of Electronic Health Records systems and assist with troubleshooting as needed.<br>• Collaborate with the business office on financial tasks such as bookkeeping, client revenue tracking, and deposit management.<br>• Support marketing efforts by assisting with website updates, mailings, and registrations for programs and seminars.<br>• Provide clear communication to administrative assistants and detail-oriented providers, ensuring seamless coordination and understanding of procedures.<br>• Assist therapists with orientation on administrative practices and offer ongoing consultation regarding client account management.<br>• Attend staff meetings and generate reports as requested to support organizational goals.
We are looking for a dedicated Collections Specialist to join our team in Indianapolis, Indiana. In this role, you will play a key part in managing overdue accounts and ensuring compliance with federal and state regulations. Your work will focus on providing personalized solutions to borrowers while maintaining organizational standards and promoting financial wellness.<br><br>Responsibilities:<br>• Manage moderately overdue accounts, including auto loans, mortgages, credit cards, and student loans, to prevent charge-offs while adhering to relevant laws and company policies.<br>• Recommend effective loss mitigation strategies to resolve delinquencies and encourage consistent payments.<br>• Handle alerts and notifications related to impound cases, ensuring timely and accurate processing.<br>• Ensure proper issuance of right-to-cure notices and final demand letters prior to initiating foreclosure or repossession.<br>• Coordinate door-knock efforts to engage borrowers before accounts are charged off.<br>• Process cases involving deceased borrowers, including filing claims through Probate Finder.<br>• Perform skip-tracing activities to gather updated information about borrowers.<br>• Support lower-tier delinquency accounts as needed, contributing to overall team performance.
